AI Glasses

Mes lunettes Meta glisse sur mon nez, j’aimerai les faire resserrer mais mon opticien me dis que ce n’est pas possible. Existe-t-il une solution ou un service après-vente ?Merci à tous

Hey I have being  trying to use my meta warranty because I pay the premium one  I use the glases for one day and they have a little fall one of the lenses scratched  and it now says that the speaker don’t work but I feel like nothing on the glases work so can someone help me use my warranty 

Hi,I got a new mobile and number and do not have access to the old one anymore. I had 2-factor-authenticaton enabled and now I cannot login to my account, because meta sends the code to the old number.When I try to log in, there are no other options, only the sms to the old number. I got no backup codes. I have a pair of Ray Ban Meta Glasses I cannot use anymore because I cannot log in.How can I fix this? Or is there a valid Meta Support email adress where I can search for help?Thanks!

I really need help from Meta. I already searched for solutions discussed in this forum. Did it all. Started with the neural band inputs not detected in the glasses so i did a reset, none, unpaired, none. So tried to reset the glasses, nothing, unpaired, got stuck on pulsating white light! Glasses cannot be detected to the app. Now only the neural band pairs with the app. Did another round of research. Told me to reset my network settings on my phone. Lost all wifi paswwords to reset wifi/ bluetooth cache. Still nothing. Now no more pulsating lights! No sound, no meta logo startup! Only a single white blink when i turn off the glasses.

Non funziona correttamente la Traduzione Tedesco Italiano, lenta e imprecisa.Ho comprato gli occhiali apposta per latraduzione 

Ho comprato da poco gli occhiali transition metà gen. 2 e ho notato che la traduzione in tempo reale con il tedesco si blocca. La tradizione inizia ma si blocca alla prima frase e ripete continuamente la stessa traduzione. In inglese questo non succede. Poi ho notato che per il cambio lingua devo avere il wifi? E se voglio scaricare con il piano dati del telefono? Qualcuno ha riscontrato lo stesso problema?

I didnt use my glasses for like 2 months, and when i wanted to charge them, the led light doesnt blink orange, the case neither, it blinks green as if the case is fully charged but when i connect the glasses nothing happens, i really need help

I just got them from a friend and tried to pair them to my phone but they can’t get in pairing mode, so I charged them. The case light turned to green when I took out the glasses but when I put them back it goes back to amber which means they are charging while they were already charging the whole night. I have tried everything Meta says and nothing has worked

I bought my Ray-Ban Meta sunglasses in February 2025. Everything was going well until they stopped working. The app said my camera and the LED indicator had stopped working. I tried contacting them in January, but was told they were out of warranty. They suggested I buy another pair at a discount. I went to a Ray-Ban store in Spain, and the saleswomen told me to message them, but it was through the same channel I had already used. Less than a year later, the glasses stopped working completely; only a red light comes on. Two friends of mine had the same problem in the US and everything was resolved, but in Spain they only suggested buying another pair at a discount.

I have updated to the latest version (125) on my Meta Display Ray Bans, however handwriting recognition isn't working/enabled for some reason. I have even factory reset my device and tried switching from my iPhone to my backup Android phone with no luck. My Neural Band is also fully up to date (version 5).I'm really disappointed in my entire experience so far. I only got the update today despite it launching almost a week ago! Meta (for some reason) release their updates in waves. I've spent more time factory resetting these glasses than actually using or wearing them. This is my first Meta product I have ever purchased, and quite frankly will be my last. As a software engineer, I've never encountered something riddled with so many bugs!

when I click on the the Conner Strava icon etc I follow instructions the I get a white screen. All my apps and FireWire are up to date. Any ideas? 

My Meta glasses is continuously blinking white led. Can’t do anything. Tried to uninstall and install the app. No luck. Please help. Thanks. 

Happening to me now, 6 months old and used maybe 10 times.I have done everything the terrible Meta support pages suggest.Un-paired and re-paired.Restored to factoryCleared the speaker.Uninstalled and re-installed the software on my phone.Release version 124 and since then the glasses dont respond to Hey Meta or OK Meta and nobody can here me if i answer a call or try and respond to a WhatsApp message. Strangely though if i want to use the translate function that works just fine, go figure.I have removed all app connections that i had previously setup, tried in English UK and English USA langauges, nothing works to get the glasses to hear the Hey Meta or OK Meta voice prompts.

I own a pair of Ray-Ban Meta smart glasses with Graphite Green Transitions lenses. There is a defect in the transition coating — a dark streak remains visible on one of the lenses for an extended period after leaving sunlight. It doesn’t fade evenly and affects visibility.I previously submitted a return request, but I’m now past the standard return window. Given that this appears to be a lens manufacturing flaw rather than normal wear, I’d like to request a warranty evaluation or replacement.Please advise on how to proceed or provide a prepaid return label for inspection. I can share photos or a short video showing the issue if needed.Thank you for your help,Mark

I just recently got a pair of Meta glasses and no matter what they do I can’t find a option to connect to instagram I went to the communication section and there wasn’t an option do all Meta glasses connect to instagram or just certain models?

When on a phone call through my glasses hey meta and the button does nothing. No ai. Which sucks cuz if your talking with someone and your looking for an important awnser to something you should be able to get it.

Need help glasses disconnect once I take the out the case 

Recently upgraded to Gen 2 Ray Bans from Gen 1 and the option to change the capture button is listed under the custom controls but the option to change the long and short press is missing.  This is infuriating when you end of with a picture while trying to capture a video.  

Hello, I noticed yesterday that the light on my Ray-Ban Meta glasses keeps blinking white continuously. Before this happened, I was still able to use them normally. Now, I have tried several ways to fix the issue, such as uninstalling the application and pairing the glasses again, but the problem still persists. I also tried pressing the button on the case for 5 seconds, but the light does not change to blue and remains the same. I hope someone who is knowledgeable about this can help, and if Meta notices this, I hope it can be fixed. Thank you.

meta live ai is not responding only loading sound like connection. i have a strong wifi. and I did restart, factory setting, updates, permission on phone,change account, unpair Bluetooth. i did it all but nothing is working on meta live ai. i need help to fix this issue

I recently went out of state and noticed that my mic is no longer working for phone calls.  I have audio, it seems to be working for translate, the hey meta function was hit or miss.  I have a fold 4 Samsung it has worked with this phone for year.  Any ideas.  I have unpaired the glasses. Deleted the app from the phone, factory reset the glasses. Hard reset of glasses to no avail. Any other suggestions are appreciated

Hi all,this is only my second time using my Vanguards and the microphone isn’t working so I can’t use the ‘Hey Meta’ function.I've done absolutely everything that is asked. Unpair. Restarts. Toggle off. Toggle on. Nothing has worked.Does anyone have any advice?

My account has already enabled early access, and I can use conversation focus normally in my Gen1 glasses, but I cannot enable this feature in my Gen2 options?

I would like to request assistance with my Ray-Ban Meta Wayfarer glasses, as they recently started having a connection issue. The glasses seem to turn on and function normally when I am not wearing them. However, when I put them on my head, they attempt to connect but fail to do so. At that moment, the LED indicator starts blinking white and red, and the glasses are unable to complete the connection with my phone.

I cant connect my garmin fenix 8 and the oakley vanguard during an excercise. The glasses icon always appears with the crossed line.Apps are updated, all the functions works fine, just cant record and add the excercise data to the videos.