Other Troubleshooting

I have a Quest 3, and for some reason, the controllers don't seem to show the correct charging levels.  Both remotes will be charged at 100%.  I am right-handed, and after playing anything using my dominant hand, the right controller will read 100% while the left controller will read 50%.  Anyone else having this issue?  I use rechargeable batteries that came with the official Meta Quest 3 charging dockKayJay

I had a $30 referral credit that just vanished. Had it for a while but hadn't used it yet. Decided to go use it and it was gone. I'm wondering if it has something to do with the switch to quest cash. 

My old account with all my purchases has been suspended.And I have no idea how to re access it.We spent a lot of money on this account Can you help please 

I went to play an online game a few days ago, and it kicked me out telling me to go make a meta account. i do all the steps to make on, and then it tells me to go to www.meta.com/device to put in the code it prompted me with. I put in the code, and it said an error occurred, Generate new device code. Now i tried again a few days later, after that error happening many many times, and now it says the account I'm using does not match my purchases and stuff on my oculus account, saying I'm using a different account, BUT IM NOT. i really need help because I can't play any games.

i just bought the meta quest 3. i am using link to connect to my PC, i can only have one screen and it is HUGE. like i need to look around my whole room to see the screen. how do i make it smaller? also, how do i see my surroundings? all i see is a grid around my screen and i cannot figure out how to change this.

I created a seperate Facebook account for my oculus quest 2. I don’t think I used an email address on it and I don’t have access to the phone number or device I originally used. Now meta is not allowing me tock recover the account effectively scamming me out of hundreds of dollars. They won’t allow me to reset the password and at this point it’s beyond frustrating it’s theft and it seems like they are trying to force me to buy all of the games I already own all over again. I can verify it’s my account using government issue id face verification or anything like that but they won’t even give me the option. I need help I want my account back this is utterly unprofessional of mega and down right stealing. The Facebook account in question is:https://www.facebook.com/share/1Edy17o1Dx/?mibextid=wwXIfr i would like to see them actually help me get my account back because so far it seems like they are doing everything in their power to stop me from recovering the account.

I have no idea how to explain this but basically heres the run down. Everytime I press continue on a account to play my oculus it brings me to a black screen. I can't do anything just a black screen. All I can do is power off and on. It STILL WON'T WORK. Not only that im pretty sure it disables my controllers so I can't even try to fix it, and when I tried resetting my gaurdian using casting it still did NOT work. Ive tried restarting, Rebooting everything. I have one option and thats to factory reset which I DO NOT wanna do. Only thing that works is the Account selection menu when you power on your oculus.  Can anyone help me??

i used to use air link all the time and it worked fine but recently i had to get a new Wi-Fi router because mine was a bit outdated but after i got it all set up every time i try and use air link its just stuck on searching for pc's. i have the same Wi-Fi connected on both my computer and vr. so far ive tried:reconnecting my headset through the meta quest link app on my computerrestarting my pc and my headset multiple timestried forgetting the Wi-Fi and re entering the passwordturned developer mode off and back on againso far i cant seem to find why it stopped working, any help would be great, thanks! 

EDIT:  Apologies, but I have just completely re-edited the OP, as I was originally misdescribing the issue.When I select Link from the settings, even if I already have a stationary boundary selected, the boundary is changed to roomscale as soon as the environent changes to the purple void with the Meta icon.If I can do it quickly enough, whilst I am still in the purple void and before I am transferred to the Link Desktop Dash environment, I can bring up the settings again and change the boundary setting back to stationary.Clearly, I don't think this should be necessary.  If I have a stationary boundary selected, it should not change by itself to roomscale when I select to use Link.Thank you for your assistance.  Whilst there is a workaround, this issue is rather irritating. 

Using Oculus Quest 2 64 GBAt some point my Quest changed viewpoint. Im noticed it While im looking at my Meta avatar my eyes located right in the neck instead of head, the UI always appears on the much higher than it should. So when i look forward the avatar looks slightly to the top.This causes height problems in games on Quest and on PCVR.In the guardian floor position is correct, but the position of the head is incorrect, Quest doesn't seem to understand where its located vertically properly. So it makes me clip through the floor in some games and causes issues with Full Body tracking.Tried to reset guardian, clearing history, clearing surroundings history and etc, manually adjust height in settings, even tried to make floor lower than it is IRL. Nothing helps. Tried to update to v78 and factory reset, doesn’t help either. Also cleaned the tracking cameras. Also tried to change tracking frequency from auto to 50hz and 60hz no effect at all. Playing in other rooms with different floo

Hi everyone, I hope you are doing well. I need some help.🙃So, When I go into the desktop editor to bring in clothing, I click on the little carrot/arrow to select Commerce, and it shows for a second but then quickly disappears before I can select anything.I’ve tried repeating the steps a few times, but it keeps happening. Has anyone else run into this issue, and do you know how to fix it?Thanks in advance for any guidance! 

Quest 3 controller no longer detects my fingers resting on the trigger. It will still detect when I pull the trigger, but not when I'm resting my hands on it. This basically removes me from being able to keep my hands in a neutral resting position for gestures/expressions.The left controller is not having the same issues. I've changed the batteries, restarted the quest, and wiped the button down, but it is extremely finnicky and does not recognize the touch most of the time.Is there a possible fix for this, or should I have claim warranty on it? Does the warranty require me to send it in and be controller-less during the repair/replacement period?

Hi, I just tried Hyperspace and I was really amazed. For the first time, I even wanted to leave a review on it through the Meta mobile app. I gave it 4 stars and wrote exactly this review below: "That’s amazing and feels very real. There’s a small issue with uploading, but I’m confident the tech team will solve it soon. Other than that, I can’t wait to share my place with my Meta friends to socialize, watch movies, and even stream my computer screen. It’s going to be awesome. What a wonderful time to live in!" After that, it didn’t go through and I got an error saying "My review can’t have profanity." I honestly didn’t even know what that meant. I asked ChatGPT, and it confirmed there was no profanity in my comment. I tried two more times, but eventually I got a notification from the app saying my IP was blocked for at least 2 days! 

Hi, I just bought the new Meta Quest 3 goggles, and one of the lenses (right one) is constantly dimmed and shows a barely visible Meta HorizonOS logo. How can I get rid of it?

Hello,I’m hoping someone can help me out. Randomly my Quest 3S headset started to turn on to the Meta logo but then would go to a black screen after that and never actually boot. Initially we thought it wasn’t charging properly, but after trying 4 different chargers, cords, boxes and outlets. That doesn’t seem to be the problem.Any help is greatly appreciated - Thank you

This has been an ongoing issue for a month. I have not been able to get anywhere with this. My son put on the headset one day and it says that we needed to turn off the traveling mode or something like that. We could not get it out of this little specific area we tried rebooting we tried everything underneath the sun it would turn on and give us this exact same spiel. So we wound up having to do a hard factory reset. The medical logo comes up the infinity loop spins around then it's it's thing and goes to a black screen. After trying to reach out to be here and not being able to do anything because it is not connected to an account anymore and I can't get it connected to the internet to reconnect it's an endless loop of I have a brick. I found something online yesterday and I tried to do it here this morning but now the left controller despite being on with a fresh battery will get stuck in the loop of updating it gets to 15% and then that's it. This had a set is only 4 months old and

Hay so just got a meta quest 3 on the weekend, i set it up and found out im banned from meta horizon worlds even tho iv never been in them before or had vr prior to buying the headset, i went to contact support about it but its not showing my device under my account and when I put the serial number in its saying cant find a device associate with it, the device shows up in the app but not under my account in meta website

Above are the problems im having with my quest 3 i havent touched it in over 3 months tried to get back on it and i charged it wouldnt hard reset or factory reset and now its just black and no led 

I've spent nearly 2 hrs trying to set up my daughter's quest, which she has had for over a year now. As much as this headset costs, and how 'big' of a name 'meta' is, I'm not understanding why this needs to be so complicated. I set it up previously, and the account was scheduled for deletion, and meta/fb is getting my accounts mixed up and now I can't access my secondary account. All the issues I'm having are complex within themselves, and I'm sick of trying to figure it out.ISSUE # 1Meta allowed me to create an account under the email I want to use (lets call it secondary), but when I try to log into facebook with that email it's saying there's no account associated with that email. I've had this fb account for years, the image on meta is what my profile picture is ( a picture of my daughter as a baby nearly 10yrs ago smh). Facebook wouldn't allow me to delete this account (years ago) so it's just been there for years not getting used.ISSUE # 2Diving deeper into issue: I have a f

My CV1 recently stopped working so I had to re set it up. Well the option to set up a CV1 is no longer in the oculus app. What the hell? How am I supposed to use my CV1 if yall just remove the ability to set it up? What exactly am I supposed to do?

Do I need to register my Quest 3 in order for the 1-year warranty to be in effect?  How and where do I register it?  Thanks in advance.

I bought a game on my Oculus, requested a refund, and it was mistakenly refunded as Meta Cash instead of going back to my original payment method. I need it refunded to the original payment method.

Experiencing interference in Quest 3s. From the moment it is switched on a series of bright dots appear in a line just above eye level looking like sun flare. These persist whatever content is playing, so it's in the headset. Doesn't seem to be an issue with either lens. Any thoughts?

https://www.reddit.com/r/OculusQuest/comments/1me9wa1/anyone_elses_charging_break_with_that_update/ok so after the new firmware update 3rd party link cables disconnect and reconnect rapidly like in the reddit video. i have the same cable i had one for probably 2 years with no issues then one day it just died so i ordered a back up when i ordered the new one so i have the one i have been using with no issues and a brand new charge and play link cable both are now showing the same issue as in the video i get a rapid connect and disconnect from my pc. That reddit post is a day old and already has 100plus upvotes and comments of people having similar issues. That is also not the only post showing this new issue. I understand that meta doesnt support 3rd party cables or devices blah blah blah. When hundreds of users use a charge adapter or cable you dont make it not work one day. Tesla isnt goin to disable charging using an adapter at a power station cause they want you to use their car. I

How can I get in contact with support about a faulty headset that stopped charging?