Other Troubleshooting

As per titlere-installed/repaired didn't work.

Meta Quest 3I am currently on v78.1027 and have been seeing available updates for v78.1028, v78.1029, v78.1030, and v78.1031.Each time a new update becomes available, I attempt to install it. However, the update never succeeds, and my headset remains on v78.1027.Furthermore, a failed update to v78.1030 seems to have changed something internally.Now I frequently get a pop-up saying "Meta Horizon Shell" is not responding.When I close an app, I see the options "Wait" or "Close app." If I choose "Wait," it gets stuck in an endless loop, so I always have to select "Close app." I am very worried that this isn't normal behavior and may be causing other issues.

Buonasera avevo bisogno di un consiglio ho acquistato un visore  Oculus Quest 2 di seconda mano ma non a i controller in dotazione . siccome e stato formattato come faccio a configurarlo senza i controller?

I used to receive follower requests – which I could accept or decline – this is how I set it in privacy -center. For a few weeks now, for some reason, I've only been getting notification like this  "@xxxx is now following you. Follow back"? So, my privacy settings gets just ignored? 

I only have one controller and I’m stuck on the pairing screen and the menu won’t open on my controller after factory reset, I have factory reset my device multiple times but nothing has changed

I’ve been a day one Meta Quest 3 owner and a long-time supporter of this platform. Unfortunately, my experience with Meta Store Support has turned into an absolute nightmare.My original controller failed, and I began an RMA process 41 days ago.The first replacement shipment was destroyed by UPS (not my fault).A second RMA was opened 12 days ago… yet no replacement has shipped.Instead of honoring the warranty in a timely manner, I’ve been stonewalled with vague responses like “wait 24–48 hours for an update” for weeks now.I have spent hours speaking with multiple agents across multiple tickets (Case #08467366 and #08515680) only to receive contradictory or circular answers. At no point has Meta been transparent about what is being investigated, why the process has taken over a month, or when I will actually receive the controller I am entitled to under warranty.Meanwhile, I’m left with unusable hardware despite having invested hundreds of dollars in the Quest 3 ecosystem. As a customer,

In June, I accidentally left PTC and I want to rejoin. However, it has been two months and every time I check the Horizon app, it shows that PTC is full.Has anyone joined PTC during this period?

Ive been trying to reset my store PIN for two days now. Nothing works. No emails are being sent for me to reset it, and i never even set one in the first place. I cannot seem to fix this. Help!

Hello, I have been having trouble with my second hand rift S, basically no matter what game. In Beat Saber, Blade & Sorcery the game drops down to 30-20 fps sometimes on heavier scenes but I don't think that should happen, with my PC RTX 3070 and a Ryzen 7 3700x, MSI B550 Motherboard ,32 GB Ram 3600mhz Corsair. I've tried tweaking ASW with no success, trying different usb ports, updating my drivers/windows and lots of those known repairs online. Has anyone had issues with their rift S? If so were you able to fix them? thanks

Having a wierd issue, my left controller will not track, and is stuck with the white light indicating it is still on despite my headset being off and the right controller also is turned off. I cannot reset the controller as the menu button just doesn't work at all. Is there anything i can actually do to fix this issue as it is rather frustraiting.

Some how my cars have a pink tint to them and other objects also When I go into my VR App for IRacing it shows a pink background as it was red before. ANY Ideas how to fix back to normal?Thanks in advance

I am trying to finish a contest entry for the Open Source competition, but I shutdown my server and my account broke. I can no longer access any Worlds Editor. It just does what's in the attached image.When I switched my secondary computer over to this account, it instantly breaks too, but it was working on a different account. There was a bit where I could click the "Retry" button a few hundred times and it worked, but now that isn't working either.I've contacted support and posted feedback, but I really need this fixed ASAP or I won't be able to finish my multiple contest entries that I've worked countless hours on.I open the Worlds Desktop Editor and instantly get this screen. I'm not able to open my worlds, see assets, or anything. It just instantly goes to this. I put a post elsewhere (https://communityforums.atmeta.com/discussions/Creator_Discussion/unable-to-load-content/1343898) but have gotten no traction. I have also posted feedback, contacted support, and every other possibl

I was recently trying to buy the game among us vr and it popped up a message saying I was unable to come pleat the transaction for security reasons. I would kindly ask for meta to resolve this issue. I think I have found a pattern though, every time I buy something, and then try to buy another thing maybe 2-3 days later, this message pops up. So meta, can you please give my account the ability to purchase things again, or maybe even resolve this entire issue. Thank you

Hello, my son all of a sudden got a spinning wheel of death saying they couldn't detect the boundary or whatever. After troubleshooting everything we did a factory reset, three times now, and it just boots to a black screen. We bought this back on July 9th through Amazon and bought the Asurion warranty on it, but figured I would try and reach out here to see what I can do. I cannot contact support because it won't let me seemingly because it wasn't bought from this site?

I just bought a new headset but I noticed the screen is black I see an orange like hue around the the tops of the screen and it's so distracting. When I look at the lenses in the dark with just black on the screen and no light to bounce off the lenses, it's not perfectly uniform like my Quest 2 is, I see like two light beams going down either side diagonally. This is meant to be black and the exposure on my camera is making it look like it's light, but it's hard to show this orange glow around the edges, it looks like an arch around the outside when I have the headset on. It's so distracting when looking at something dark like a Youtube video.What is going on?  

I created an account for my kids to use the oculus they got for Christmas and I guess I made a mistake.  I want to change their birthday, and I can get all the way into the family center to change it but then I get an error that says “we weren’t able to update your child’s birthday.  Please contact customer support.”. go figure, there’s no way to directly contact them.  So anyone have any help????

i know you all know about the black screen thing, my quest 2 does have a black screen just not a fully black one (its a bit lighter) but when i tried to fix it nothing worked i even did a full factory reset yet nothing worked, any ideas on how can i fix it? 

This is tricky to explain, but here it goes. my left quest 3 controller was registering movement up and to the left. No matter what i did, any game i played would move me forward and left (NNW) at full speed. So, I figured the controller had broke. No biggie, I'll order a new one.As soon as I place the order, I remember I can switch my movement to the right stick so at least I can play certain games with little to no issue! So I do that. Now my right controller controller movement.Aaaand my right controller says forward movement to the left. My controllers are apparently fine? And its my headset that's bugging and registering movement from the controllers that isn't there.Because when I switch movement from one stick to another, the other controller stops registering any input when not used.Hope this makes sense, also help? Can I just do something internally to my quest or is it broke.

I bought my Meta Quest 3s last Saturday. I was able to add my card and use Quest cash or whatever its called to buy games. I got on a couple of days ago and it won't let me purchase anything, not even with the Quest Cash.Please help me

It must've ocurred to you at Meta that letting users know what issues these updates are meant to address would make life better and easier for you and for us.  I humbly request that you consider doing so in future. 

My device is showing up on https://auth.meta.com/settings/my/devices/ but not on https://www.meta.com/help/support/, making it impossible for me to create any ticket since it's required to have a device to create tickets. 

I performed a factory reset on my Oculus Quest and began the setup process again. However, during the setup, the system update gets stuck at "Step 1 of 2" and does not progress. As a result, the device cannot start at all.I would appreciate it if you could advise me on how to resolve this issue and get the device working again.

One day all my cards were deleted from my meta account. I went and bought a gift card and I still cant use that. And i cant even ad another card. Has anyone else had this problem?

Hi, I really hope I can get some answers, as this has been going on since January and its very stressful. Doss anyone know how to report a fake meta horizon account?  I was hacked months ago and I am having no luck keeping my instagram account after verifying through video confirmation, due to the hack that the hackers have set up a fake Meta horizon account with 2FA which i cannot deleted from account centre.  Which means... anytime I get my account back, they just hack straight back into it through this fake meta account. I have screenshot to prove all of this.  How can I get this fake Meta account removed so that I can fully recover my Instagram?  This whole process has been so stressful and im finding that no one is around to help. Thank you,Ki

so I had a glitch while I was playing blade and sorcery and it basically broke my home bar and whenever I boot it up, it just shows a black bar that doesn't see to go away for up to 1 minute and it never comes back, ive tried shutting it down, restarting it, leaving the headset alone for a few days but nothing has worked, if you don't know what home bar I'm talking about, it's the bar where you can access your profile, quick settings , last apps youve used and pretty much has disabled my quest from fuction, if you know a solution which isn't factory reset, please tell me and if anything but factory reset won't work, please tell me how I can save all my games on there, I am planning to get a quest 3s on christmas so I hope it can work