Setup & Pairing

Recently after a few months of ownership of the gen 2 ray ban meta glasses, the voice command of “Hey Meta” doesn’t activate or work. I already tried to reset the glasses and unpair and pair them again but none of those worked and the command “hey meta” still doesn’t work. Please help as soon as possible because i frequently use the Meta ai in my everyday life and it would be quite annoying and difficult if my glasses can’t be used the way i want them to be used Please and thanks for any response or help.

My brand new adventurers were working for about an hour then disconnected from my phone and have been stuck on a blinking white light. It doesn't respond to anything, the 5 presses for a factory reset doesn't do anything either.How do I proceed?

I can not pairing it with Vanguard 

HiI'm having issues with my new glasses. Worked fine for a day whilst in Greece.  Then sat at the pool and no sound at all taking pictures , video or listening to music. Glasses still worked ie pictures ang video. Then they wouldn't charge . I put the in the case but no lights and wouldn't connect to app. Put them away until I got back to the UK. Ive put them on charge and the case charged but not the glasses. Ive cleaned them as described,I've reset them as described.ive factory reset them as described. All I gat is four flashes of the red led on the case. It says connected in the app but shows no battery status but takes pictures and video. Please help someone

The design of these Ray-Ban Meta glasses makes zero sense for lost items. Not having Find My tracking built directly into the frames—or locked-account protection so stolen glasses can’t just be reset and paired to someone else’s phone—is a major oversight for a $300+ device. You need to add remote locking, frame-level GPS tracking, or anti-theft serial locking in the next updateSelling $300 smart glasses with no built-in location tracking and no anti-theft locking is crazy. Anyone who finds them can reset them, pair them to a new phone, and buy a $100 case to use them. Fix this and add proper device locking/Find My support.

Bonjour,Je n'arrive pas à connecter mes lunettes Rayban au répertoire de mon téléphone Merci de m'aider si possible 

Olá, tenho o Meta display e gostaria de saber quando estará disponível o idioma Português Brasil no Meta IA?Já tenho também o Meta Skyler que ja possui o Português no Meta IA.Por quê o Meta display ainda nao tem disponível o idioma em Português no Meta IA?

I have experienced a few issues with the Meta Glasses. The Bluetooth pairing can be quite difficult and sometimes takes several attempts to connect properly. Also, the screws on the sides of the frame tend to loosen easily, which can make the glasses feel unstable and may require frequent tightening. These issues affect the overall convenience and user experience of the glasses.

I’m posting here because I’m extremely frustrated and disappointed with Meta’s customer service regarding my defective Neural Band.My Neural Band was defective and would not charge properly. I returned the defective band to Meta on March 27, 2026. Today is August 11, 2026, and I STILL have not received a replacement.That is more than four months without a product that I paid for.I have contacted Meta support numerous times trying to get this resolved. Instead of getting answers, I continue to be passed back and forth between customer service and logistics, and somehow no one can tell me when my replacement will actually be shipped.At this point, I don’t understand how a company the size of Meta can accept a defective product back from a customer and then leave that customer waiting for more than four months without a replacement or a clear resolution.I purchased this product expecting Meta to stand behind it. Instead, I’ve spent months following up, repeating the same information, and

I'm trying to pair my glasses with my Outlook account to access my contacts. I have over 13,000 contacts due to my business. My glasses will not pair with Outlook due to the volume of contacts. It stops at 5,000. What do I do to work around this?  Also, I have Classic Outlook and do have many duplicate contacts, but all I can find to do to rid myself of duplicate contacts is to manually delete them with Classic Outlook. Any suggestions? 

Hello Dear Meta,The connection get lost when i wear them on, i completed all the necessary steps that required for connection, it doesn't work still.Just recently bought it the glasses, what would be the next step to processed.Will wait for your reponse dear Meta.Thank you.

why early acces not avalable i have already gen 1 way frayer and gen 2 headliner . meta glasses  already my region is us then still not available  please provide solution   

So I recently bought a pair of Rayban Meadows from my cousin and when I went to pair of them with my AI app, I can’t get the glasses to start pairing nor can I get the case to start pairing turn blue I’ve done everything that says it needs to be done, but it still does not work. They are powering on. They are holding power just not attempting to pair. I don’t know what to do to fix it and there’s no one to talk to them over the phone. I don’t know. Maybe there’s some software I can download or what

I love my Ray-Ban Meta glasses, but when I start a native video recording, my music stops automatically. This kills the vibe during sports and activities where music is part of the moment. Please add an option to keep A2DP music playing through the glasses speakers while recording video, or at least make it a toggle in settings. Many users in the community forum are requesting the same feature. This would be a great improvement for the next firmware update. Thank you!

I couldn't pair my rayban meta AI glasses

I recently upgraged from the Rayban Wayfarer AI glasses to the Blayzer Optics. However, I found that Conversarion Focus feature is not available on these newer glasses even though I have signed up for early access and I am in Canada (a supported region). Any idea when this will be rolled out to the Blayzers? Anybody having this issue? Very disappointing so far.

I am trying to install the Meta Display SDK through the META AI app but it keeps failing. Any thoughts are luck getting it installed?

I very want to buy the Ray-Ban Meta Gen 2 glasses, but I’m in Belarus and not sure if they’ll work—even though the Meta AI app is available. Could you please tell me if the AI features will work and if they’re worth buying? After all, they cost $480.

all its saying is iys not available in my region. im currently in south dakota. what to do?? 

3 months old ray ban stories gen 1. used it for 1 month, and been stock for 2months. first use go well, but when i tried to use it again, it connected to the bluetooth but cant in the app, it says "not connected" i did all the recommendation but the factory reset dont work also, tried deleting and installing tried fogeting device from bluetooth and the app, tried updating both phone, and the app but still not working, please help me

38 days after I purchase Meta Ray-Ban sunglasses, no responsive and will not charge. I’ve done (or attempted to do) a factory reset.It’s quite frustrating that I wasted so much on a pair of these and the issues I’ve experienced.Also, the finish rubbed off the bridge from going in the charging case. This is in acceptable and I’d think concerning for Ray-Ban product quality review.

I purchased Oakley Meta Vanguard glasses largely because of the advertised Garmin and Strava integrations. After extensive troubleshooting, I have confirmed that the functionality exists and can work but appears to be restricted based on region. As a customer in Costa Rica, I believe it is reasonable to ask for transparency. Garmin and Strava are both fully available and widely used across Costa Rica and Latin America, yet Meta continues to provide no roadmap, timeline, or commitment regarding support for these regions.If Garmin and Strava integrations are not yet officially supported in Costa Rica, please provide an estimated release date or planned rollout schedule. Customers should not be expected to purchase a premium product without knowing when advertised features will become available in their country.The community is not asking for workarounds. We are asking for clarity, transparency, and an official timeline. 

Hi Meta Wearables team,We are using the Meta Wearables Device Access Toolkit for iOS to integrate with Ray-Ban Meta smart glasses.During Apple App Review, Apple requested confirmation that our app is authorized by the accessory manufacturer to work with the MFi accessory. They specifically mentioned the MFi Product Plan form and PPID.What is the correct private support channel or process to request MFi Product Plan authorization / PPID confirmation from Meta for Apple App Review?We can provide app-specific details privately if needed.Thank you.

I'm having trouble sharing my media on Instagram and WhatsApp

Hello!I got the Blayzer Gen2 today. I'm unable to connect them to the Meta AI app. I have an S24 Ultra. The glasses show up in the Bluetooth settings (I haven't paired them there). But they don't appear in the app at all. I've tried everything — every guide I could find, factory reset, clearing the cache, etc. Nothing has worked.I'm completely lost...