Setup & Pairing

My wife  just buy a Rayban Meta gen2, and she is not able to pair her glasses to her phone via Meta AI app, samsung flip 7, the app cant discover the glasses while she can connect to the bluetooth. I tried to setup on my iphone and it works with no problem. Does anyone know how to fix, its brand new 

Every time I finish setting my VR it shows me a black screen and I have to turn off my headset and I turn it back on and do something process and I do it everyday whether or not work one time it took a whole day to set up but it didn't work

I got my glasses around Christmas time last year and been using them almost everyday since, however maybe sometime in the middle of February I started getting a connection issue where my glasses wouldn’t be connected for videos and pictures (you’ll always see the red light flashing or white light blinking to connect) I say only for videos and pictures because if I’m listening to music it connects asap , if I’m on Instagram or phone call it connects asap. When it finally does connect I can only record videos for about 8 seconds and it’ll automatically disconnect . Prior to this issue I was able to record for the maximum length my settings will allow I think it’s 3 mins max. This ruins the whole on the spot recording I need. 

I was looking for the 5 minute video and do not see anything. Contacted meta support and they basically just told me to do a warranty claim. Any comments on this? 

I have bought a brand new Gen meta 2 and for my surprise, we tested with other phones available, but nor mine neither my wife's S26 Ultra were able to update the language packages. It starts the download, but get stuck on around 25%. We have tried different languages packages, such as Italian, Spanish and Portuguese. For all of them, the same issue.We made a factory reset on the glasses, clean installation of meta AI, new account. And no solution whatsoever. I got a full refund and apparently, this is a known issue that is not public disclosed...

The Meta AI data field from the Connect IQ store declares compatibility with the generic "Run" profile but not with the separate "Trail Run" or "Track Run" profiles. On a Garmin watch these are distinct activity profiles, and a Connect IQ data field only shows up as an option on the profiles it explicitly declares. So the Meta AI field can't be added to Trail Run or Track Run at all, and the live integration (voice stats, status LED, autocapture) is unavailable for those activities. To reproduce:1. On a supported Garmin watch, open a Trail Run or Track Run activity profile.2. Go to the data screens setup and try to add the Meta AI field.3. It isn't selectable. The same field adds fine to the generic Run profile. This matters because trail runners and track athletes are core use cases for hands-free, eyes-up data, arguably more than road runners, since on a track you don't want to break stride and on a trail you're watching footing. Adding these two activity types to the field

I’m facing a setup issue with my Ray-Ban Meta glasses and have exhausted most troubleshooting steps.Problem:Setup repeatedly gets stuck at: "Learn the basics → Put on your glasses → Detecting..."Symptoms:The app keeps showing "Detecting" forever.No startup sound/chime when wearing the glasses.No response to "Hey Meta".No response when pressing/holding the touchpad.White LED on the glasses flashes briefly, but nothing else happens.I deleted the Meta app, removed Bluetooth pairing ("Forget Device"), reinstalled the app, and retried setup.Performed multiple resets (short and long button holds).Repeatedly paired from scratch.On iPhone. Has anyone seen a setup/firmware loop like this where the glasses are detected and pair, but never complete initialization or get past the wear-detection step?

Since I update iPhone IOS to 26.5 I can’t anymore download photo on my iPhone 15 pro. It connects to rayban WiFi and say download starting but after 10” it disconnects 

I have updated to the latest version (125) on my Meta Display Ray Bans, however handwriting recognition isn't working/enabled for some reason. I have even factory reset my device and tried switching from my iPhone to my backup Android phone with no luck. My Neural Band is also fully up to date (version 5).I'm really disappointed in my entire experience so far. I only got the update today despite it launching almost a week ago! Meta (for some reason) release their updates in waves. I've spent more time factory resetting these glasses than actually using or wearing them. This is my first Meta product I have ever purchased, and quite frankly will be my last. As a software engineer, I've never encountered something riddled with so many bugs!

When on a phone call through my glasses hey meta and the button does nothing. No ai. Which sucks cuz if your talking with someone and your looking for an important awnser to something you should be able to get it.

Need help glasses disconnect once I take the out the case 

My account has already enabled early access, and I can use conversation focus normally in my Gen1 glasses, but I cannot enable this feature in my Gen2 options?

I cant connect my garmin fenix 8 and the oakley vanguard during an excercise. The glasses icon always appears with the crossed line.Apps are updated, all the functions works fine, just cant record and add the excercise data to the videos.

Hi! I really love my glasses, but a year ago it suddenly stopped taking pictures after an update. Initially I did some research and tried to restart, unpair and pair and a factory reset to solve. It didn't work.Since I was not using my glasses much, I gave up and thought it could be a simple thing that would be solved by a later update. This month I put my glasses on and there was some updates... Updated, but the problem is still here.One year later, I'm here again trying to fix this problem...When I try to take pictures it won't. First some beeps. After a third try, the beeps repeats, but now a voice says:"Glasses camera unavailable. Try again later".

Why is that many people who use Sony Xperia devices unable to use the Meta Ai glasses after the new app update and as well as the new Android update? I tried reaching out to Sony as well as to Meta to help the situation but nothing came out..... The app store says the device is supported and the app will run on this device. I can use the glasses as a Bluetooth headset but can't connect from the app😐 anyone any idea please help

I am submitting a formal complaint regarding the sale of Meta smart glasses in Puerto Rico.On Sunday I purchased the Ray-Ban Meta Skyler Gen 2 specifically to use the live AI feature, which is presented as a core capability. After purchase, I discovered that this feature is disabled in Puerto Rico and this limitation was not clearly disclosed.As a result, the product does not perform as advertised for consumers in this region. The region settings are also restricted, preventing access to these features.I work with veterans and individuals with visual impairments and I was evaluating this device for assistive use. Without AI functionality, the product does not meet its intended purpose in this context.It is concerning that US citizens in Puerto Rico do not have equal access to the full capabilities of a product that is actively being sold here.Are there plans to enable AI features in Puerto Rico or to clearly disclose these limitations to consumers?

Hi everyone,I wanted to report an issue I have been experiencing with my Oakley Meta HSTN smart glasses related to voice quality during calls and voice messages.Almost 99% of the people I talk to, whether through regular phone calls or WhatsApp, report that my voice sounds extremely distorted, robotic, or unclear. In many cases, they are unable to understand anything I am saying.This happens during regular phone calls, WhatsApp calls, and when sending voice messages.From my side, everything seems normal, but the audio received by others is consistently poor.I am not sure if this could be related to microphone quality or placement, a software or firmware issue, or noise cancellation and audio processing bugs.I would like to know if anyone else has experienced something similar, if there is any known fix or workaround, or if this could be a defect that requires replacement.For context, I have already tested different environments (quiet and noisy), a stable internet connection, and multi

Hi everyone, I’m reporting a critical software failure regarding the "Find My" / Location feature on my Ray-Ban Meta Wayfarer (Firmware v. 123.0.0.264.1) paired with an iPhone 16. My glasses have been lost, and the locator has been "frozen" at my home address for the last 27 days. I have clear evidence that this is a software bug and not a battery issue: Proof of Use: I have photos and videos saved in my Meta View app taken in different cities during the last 20 days. Sync Failure: While I was traveling and using the glasses, the location never updated; it remained stuck at my initial home location despite the glasses being powered on and connected to my iPhone 16. The Result: Because the advertised tracking feature failed to update while the device was active, I am now unable to recover my glasses. I bought these specifically for the tech features, and the software failed me when I needed it most. Has anyone else experienced their location getting "stuck"

Hello. I received my Ray-Ban Meta Gen 2 sunglasses today and discovered that some AI features aren't available in my region, or at least that's what the AI tells me. For example, I can't request instant translations. Among other functions. I've been investigating and it seems Meta doesn't support Portugal, the country where I live. I don't know if that's the reason or if it's a bug. What do you recommend I do? Contact Support? Thanks in advance

Hi! I went to a garage and forgot my Rayban into the glovebox. I get back my car and the glasses weren’t there anymore ! What should I do?

I lent glasses to my friend (I deleted them from my account first) after a week he returned them to me and also deleted them from his account so I could connect to them again and I get the same message. Factory reset doesn't work at all, I did it about 20 times. Dont know what to do :( 

I sold my Ray-Bans on eBay, and had reset them, unpaired, etc. but had no idea meta wouldn't allow me to remove them from my account. When I go to meta.com/my/devices I can see my glasses, but I don't have them any more. And the new owners of course can't set anything up because they're still tied to my account. I've never seen a company prohibit someone from removing hardware from their account. 

I’m sure I misplaced my glasses. Is there any way to locate them?

Whenever I took the glasses out the case, they would get stuck in a pairing loop. The only way to fix it was by turning them off and on again. To fix it, I did a factory reset, but now I can't download the Spanish langueage pack or any language than US English.Futhermore, the pairing loop problem persists.

I’m trying to figure out why my ray ban meta glasses aren’t pairing with my Bluetooth anymore, all I’m getting is a constant white light flashing on the right arm of my glasses