Troubleshooting

 Hi everyone, I'm having an issue with my Ray-Ban Meta glasses and can't get them to work anymore.They are fully charged.When I turn them on, the LED behavior is:Solid red for a few secondsWhite blinkingRed againThen the LED turns off completely.The charging case seems to work normally. It shows a green LED, and when I hold the button on the back it turns white for a few seconds.The glasses have also completely disappeared from the Meta app, so I can't reconnect or pair them again.I've already tried:Forgetting and reinstalling the appHolding the case button for pairing/resetCharging both the glasses and the caseNothing has worked so far.Has anyone experienced the same issue? Is this a firmware problem, or does it sound like a hardware failure? Any suggestions would be greatly appreciated. Thanks!

still seeing rayban stories gen1 linked to my meta account although i unpaired it from the meta ai app, Bluetooth and did factory reset

Mis lentes los compré hace una semana a los tres días la detección de uso dejo de funcionar. (Cabe recalcar que no los moje ni nada absolutamente nuevos). Me costaron 410 dólares. Los compré en EUA Best Buy y ya no funcionaron 

I have had these Oakley Meta's for no more than a couple months and the do not work at all. At first the audio went and then they wouldn't respond to my voice. Then finally they would not respond to the case. They won't charge or power on at all. They are useless as an AI glasses now. They are just regular prescription glasses that can transition to polarized sunglasses now. I have tried resetting the glasses and the case to factory settings and nothing happens. They will not charge or turn on at all. I tried calling to help get them fixed or take steps to do that and just got AI on the line. When on the call with the AI it sent me to an AI chat box that then set me back to that AI number again. It is insane that I can't speak to a person to help me. Paid over 1k for what these glass and company are horrendous. 

Hi guys. My live translation is not working in the meta app. When i select the language and press next, nothing happens when i wear the glasses.I have the Rayban Meta Wayfarer gen 2Anyone got an idea how to fix it?

Good day why is it that each time I want to use meta Gen 2 glass. it will be telling me that is out of my region. that the function is not available in my religion. why am I receiving those things. why are you selling to Africa. When Africa can not use the meta glass AI features in my country Nigeria. others china glass device they are functioning well in my country. Meta please add Nigeria in the region. so that we can be able to be using the glass well. I'm disappointed whenever I want ask meta AI question. it will tell me that we are not in the region to ask the question. Please resolve the issue. I will be waiting for your response. 

HiI have the Meta AI App on my Samsung Galaxy Fold 7. All the latest updates have been done both for the App and Android.  The app is extremely unstable. Keeps crashing. I can't even submit a support request on the app itself. I have 2 Meta AI Vanguard glasses connected. Strava and Garmin apps connected. I am unable to add stats on my videos. Tried through VPN to the USA.  The main problem is the constant crashing of the app. Second problem is the stats. The app Storage data shows its at 7GB although most of the videos were moved out to another folder on my Gallery in Samsung. I only have a few videos on Meta AI folder. The cache is clear.  Please someone help me. 

Bonjour,En possession de lunettes Adventurer  version 126.0.0.207.412Hey meta ne marche plus depuis la mise à jour.oblige d’attribuer le bouton d’action pour activer meta ai.de plus le micro ne fonctionne pas.j’ai recherché une solution et j’ai tout essayé. En plus l’option de résolution d’un problème de son n’existe pas dans l’application comme indiqué dans la FAQ.desappariage et restauration n’ont rien changé. quelqu’un a une idée ? merci pour votre aide !

I’ve tried just about everything to get my glasses to turn on I’ve charged up my case multiple times it’s been a huge bugger would like to get a fix it maybe a help hotline because I’ve only used them for about a year 

I just moved to a Fold7 from an iPhone and can't link Apple Music. Was told by support that it's not compatible yet. Any ideas when it'll be rolled out?

Hi everyone! I’m traveling to Italy soon and plan to create a new Meta account there to pair my Ray-Ban (Gen 1) and unlock the AI features. Will these features stay active once I return to my home country (which is unsupported)? If not, is there a known workaround to keep them?

After a firmware update, the audio on all videos recorded with the Oakley Meta Vanguard is completely corrupted (loud noise). Phone calls and voice commands work perfectly, and the issue persists even when playing the video back directly from the glasses. I have already performed a factory reset and reconfigured the glasses, but there has been no improvement.

Tengo un problema con mis gafas Rayban Blayzer Optics gen 2 tengo dos meses que los compré nuevos y sellados, los compre en marketplace, esta semana el microfono me fallo al hacer llamadas no me escuchan, y al decir hey meta no me escucha bien y tengo que repetirlo en voz alta, y ahora al cargarlos se calienta del brazo izquierdo, no se si pueda enviarlo a rayban o llevarlo con un tecnico, soy de tijuanaI’m having a problem with my Ray-Ban Blazer Optics Gen 2 glasses. I bought them brand new and sealed on Marketplace two months ago. This week, the microphone started malfunctioning during calls—people can't hear me—and the glasses don't pick up the "Hey Meta" command well, so I have to repeat it loudly. Also, the left arm heats up while charging. I’m not sure if I should send them to Ray-Ban or take them to a technician; I’m based in Tijuana.  

I see that glasses can finally be purchased on both Meta and Oakley polish website, when will all the features we available to users? I still don't see Garmin and Meta available for app connection.

Hello i have some issues with my new meta glasses wayfarer gen2 the voice command and 3k resolution and the 5 minute recording is not showing up please help me put with this 

Device: Tim's Meta (Tim’s Meta)Firmware: v127 (issue since v126)Region: Taiwan Problem:Since v126, Chinese offline language pack for Live Translation disappeared and cannot be downloaded. After updating to v127, Turkish and Polish packs were added, but Chinese is still missing. The in-app "Report a Problem" button has no response when tapped, no Case ID is generated, so I cannot report via app. Request:1. Please provide timeline for Chinese offline pack.2. Please fix the broken Report button. If Chinese offline pack is still not available when Google smart glasses launch, I will switch. This is a final request.

supportI try to request support logging into my account and it says there are no devices. I add my serial number and it says it’s invalid. I add case serial number and it says it’s invalid. I am trying to request support because meta fury  glasses bought not even one month ago will not charge over 36% for even if left charging with the case attached to power for 24 hours  straight, and when in use the battery drops to 10% in 10 minutes just to bring out of the case.Really delusional to see I have to write in a forum to hope for support for a device that should be top notch of technology, absolute bull**bleep**!

 I purchased a pair of Ray-Ban Meta AI glasses for approximately $800, and the speakers and voice functionality have completely stopped working. I have already gone through all of the recommended troubleshooting steps, including resetting the glasses multiple times, but nothing has resolved the issue.I contacted Luxottica (Luxottica/Luxor), and they advised me that I needed to contact Meta directly for assistance. However, when I try to submit a support request through Meta, I am redirected back to Ray-Ban. I have been going back and forth between the two companies without any clear path to getting my glasses repaired or replaced.As a customer, this experience has been incredibly disappointing. It feels like I'm being sent in circles instead of being given a straightforward way to resolve an issue with a premium product. I even had to create an account just to submit this message, yet I still cannot find a simple email address, phone number, or replacement portal that actually wor

I try to request support logging into my account and it says there are no devices. I add my serial number and it says it’s invalid. I add case serial number and it says it’s invalid. I am trying to request support because my ai display glasses didn’t come with a way to charge the neural band. I bought it from Best Buy.

Meta AI worked before today’s iOS app update, but immediately afterward it says features are unavailable in my region. Can u fix it ? 

After uprighting to the gen 2 Meta glasses, I have noticed an issue with music playing by itself. even when my Spotify app is closed, or completely uninstalled the music will play after calls are received or made and after text messages are sent or received. Please advise. Thanks 

My glasses picks up my voice when talking to the Meta app, but I can’t talk on the phone, nor do they respond when I say “Hey Meta” someone help me please.

My rayban sent me a message. It states my speakers do not work so I won’t be able to listen to music or make phone calls. What should I do?

I have had the Rayban Meta2 Wayfarer glasses for a few months now. Suddenly features I used to have are gone. I cant record 5 minute 1080p videos and mostly importantly I lost my ability to record 60fps videos which was the ONLY reason I purchased this. I used to have 60fps video recording a few weeks ago. I have tried factory resetting and reinstalling the app. There is no support regarding this except articles that claim it is "server side" and some accounts don't have it yet. (Except I used to have it). 

hello they will not charge