VR Forums

Does anyone out there know what to do re the new age restrictions, I receive a daily email asking me to verify my age, I do this and I still receive the same email daily, I have provided Full personal details, set up a family account for my 12 year old Grandson, (who was using my account) but still threats of suspending my account in 5 days, unable to contact Meta for assistance, can anyone help Thanks Wayne

When I turn off VR while connected to Meta, it says "connected a few minutes ago."If I log into Instagram and Facebook without using VR, will my connection history still sync?However, I've turned off activity status on Instagram and Facebook.

Recently got a Quest 3S bought from Costco. I have been having issues with the right controller .. left one works just fine. The issues with the right one are:Automatically scrolls to the bottom.Sometimes (not always) the arrow / dot / pointer doesn't come up. Though this has happened just recently.Thumb tracking not working. This I noticed after reading the support documents and other forums to 'recalibrate' the controller for dead zone / drift issues. However when I go to recalibrate moving the Thumbstick in a circle doesn't get registered in the recalibration. I tried the left controller and as I move the thumbstick in circular direciton, the recallibration also window also shows that and it is smooth with the left controller!What have I tried so far:Changed the batteriestried to recalibrateunpaired and repaired the right controller.As some of these issues are from day 1 .. I think I might have a defective right controller. I am hoping Meta can send a new one.

I'm trying to join the Coldplay concert in Meta Horizon Worlds, and when I click the world, I get a popup that says "Unable to join world. We were unable to take you to your destination."Every other world I've tried seems to works still though. I can view it on my phone, but I really want to watch from the headset.

My device keeps telling me to go to http://www.meta.com/devices and when I do it saying my email is not connected to an account why?

when turn on headset goes to download update "some chic" screensay's updating then reset power itself back to the same screen no setting menutry wifi and cord if you press power and sound no reset does not show meta iconfan comes on stay's on unless hold power button

My controllers work perfectly fine everywhere except when I use the Remote Desktop app. Ever since I started using that app, my controller becomes extremely glitchy while it’s open and won’t stay active for more than half a second.I have to constantly spam the trigger button just to keep it active and click on things. The moment I close the Remote Desktop app, the controller works normally again. You can clearly see exactly what I mean in the video.

Est-ce que quelqu’un a une idée d’un endroit à Paris où je pourrais amener mon oculus de ainsi que mes manettes pour qu’on m’aide à retrouver mon compte et aussi appareil l’ensemble. Je galère comme vous ne pouvez pas imaginer! Ou alors existe-t-il un accompagnement téléphonique en français pour me guider par part ?

How can I mute others during the concert so I don’t hear them singing along or having side conversations during concerts like this or other such apps?  Thanks! 

For Meta developers,I am your loyal customers and got Meta Quest 2 and Meta Quest 3 for years. I got the rumor and your latest device might be released on 2027! No matter when does it release, I would provide a deep feedback and suggestion for your next device.The overall experience is super brillant for Meta Quest 3, it is much much better than Meta Quest 2. It is due to the MR experience!! But I hope that, you can have a better visualization for MR mode, the existing performance always has shadows for my hands when moving, I cannot wear it for outside as I cannot see very clear in further distance, I can only see the closest view, but even that, when I use it  to look at the text in mobile phone, it is a bit hard! Therefore, please enhance the MR experience and this is necessary!!The next enhancement must be the controller setting. I am not saying that, the existing controllers are not good enough for playing games. But as you know, there is very few games for non-controller mod

My son is 12 years old and he plays the meta quest just fine but he only can call with one person( he has parental controls) and he or his friends can invite another person to the call and I do not know how to fix this problem, so please help meta.

This has been the most frustrating experience I've ever had on any platform, I cant buy anything, tried multiple accounts to gift, tried vines and other networks, ive tried PC phone and quest headset purchases, nothing.... I've asked for help, all I get is "we are investigating" no updates no fixes and here i am trying my best to stay loyal to meta.... so difficult not knowing if this will ever get fixed and im just wasting my time.... I've read about people sitting S ith this issue for months... unacceptable... 

Hello,  I ordered 2 different meta quest 3 and they were supposed to be bundled with walking dead and neither one of them had it. I've tried reaching out through the website but I can't get any help because it's saying "We couldn't find any devices associated with your Meta account." So I can't get any further. It's there a customer service number?

Hello everyone   I have a problem updating my meta quest 3 goggles.   When turning off the update screen indicates that an update is taking place and the device will turn off after updating. After a dozen or so hours (>10 hours) the device is still updating.   A simple restart of the device does not give any results.   I tried to update the device using the online update tool. I paired the device with the computer but after about 5% of the progress the page shows an update error and tells me to contact the Meta support department.   Does anyone have a solution to this problem?   Regards Hubert

Recently I went to settings to check what new system updates there are.Unprompted, my headset proceeded to download and install the update, stating to reboot to apply the update.After the update completed, I went back and checked the page again, noticing another update with the message "This update will automatically apply after October 10." I have turned off all automatic update settings, including security patches and automatic reboots. This is unacceptable.This is a violation of software design and user experience. The user should have the choice to apply updates, and the device should remain fully functional without applying updates. The reason why I wanted to see about updates was because the follow window feature has gone missing, and the update has not fixed this issue.Additionally, apps on the headset no longer function without updating, despite apps such as Steam Link functioning fine previously, and likely able to function with an outdated version. And I do not want

I've gotten a Quest 2 from a friend that no longer wanted it and had deleted their facebook account.The device was still associated with their meta/facebook and after some reading, I learned about factory reset.I've factory reset the device multiple times (4 or 5) and paired it with the meta app on my phone, but the device is never associated with my account. It always ends up at a login screen with the previous user's user name pre-filled out and I can't change it. And when I go into the meta website, under devices, even though it's paired with my account in the app supposedly, it's not listed there. Previous owner has deleted facebook and can no longer get into meta to delete the device from their account.What do I do to get a clear of this device and get it associated with MY account?Any assistance appreciated. 

I was recently trying to purchase Bonelab and every time I do I get this. I’m buying it with quest cash but I have $50 in quest cash so that shouldn’t be a problem. I’m not able to purchase anything else. If there is anyone who knows a fix it would be very much appreciated.

So, I brought the 3s for my son for Christmas and it won’t allow me to purchase anything on his games! Like add on packs or anything for that matter!  It’s so frustrating! I’ve tried all the recommended things, like different bank card, different device, strong WiFi connection etc! It just keeps coming back with “Your request couldn't be processed”  “We're working on getting it fixed as soon as we can.”Can anyone help with this? 

for some reason i cant play any vr games i havent been on my vr in awhile so this is my firsttime having this problem and idk how to fix it

I recently bought a meta quest 3s, using a promo code, which is supposed to give me 30€ of meta quest cash, but they’re nowhere to be seen, my meta balance is still at 0€ even after pairing the headset to the app

Does the $59.00 subscription include unlimited access to all games and movies? 

I had a post about it on reddit - https://www.reddit.com/r/OculusQuest/comments/1m07m0c/quest_3s_freezes_during_playing_and_restarts/The problem is simple - while playing screen gets frozen and after 10-15 seconds it restarts itself. (I play on both standalone and PCVR and it happens in both cases)My headset is pretty new, i had this problem just the day i got it. Factory resetting helped for around 4 days or so, and now it started happening again. No overheating or errors, it just does it randomly like in 10-30 minutes of playing. I tried doing factory reset again but it didn't help this time.Any help is appreciatedWhile i was trying to find out what was behind this problem i've stumbled upon this problem in ALVR's logs: Client client.wired: [Info] Last log line repeated 3 times13:09:11.371 INFO Client client.wired: [Error] FIXME: Leaking Imagereader!13:09:19.489 INFO Client disconnected. TimeoutI tried to find anything close about it, but i can't find any solution to my problem&

I bought the meta quest bundle that includes pistol whip and super hot. I had already owned super hot for a while, but not pistol whip. I wanted to return pistol whip, which meets the requirements of a return, but it won’t let me because it was in a bundle with super hot that does not meet the eligibility. Is there a way i can return pistol whip regardless of it being in a bundle.

I am unable to make in-game purchases for Gardens of Time.- When attempting to make a purchase, I receive a notification that there has been unusual activity, and that it is not possible to make a purchase.- I have not made a purchase in quite some time and there is no record of any transactions [failed or otherwise] with meta pay.- The notification also indicates that I can request an account review.I have contacted Meta Pay/Support 3 times over the last month for an account review.- My account information is up-to-date and valid.- I have provided the information requested for the review.Unfortunately, the responses have been:- This is not the right department to contact.- There are payment issues for your country.I also leveraged the 800 number on the meta pay support Facebook page.  That number is not in service.Has anyone experienced this or a similar issue?  And how was it resolved?