VR Forums

 I bought a Quest 3S less than 2 weeks ago, and tonight it wouldn’t turn on with the power button. Did all the recommended troubleshooting with holding the buttons to reset. Nothing. Did not try factory reset from the app yet. I only know the power button is the problem because I logged into the app on my phone and tried to cast to it to test it. It cast to the headset, and a message popped up in the headset to press the power button to cast. Tried, but nothing. Frustrating.was hoping for a solution before attempting the factory reset or returning it. 

Hello, I'm still having a problem with my Quest 2; the screen is black. I've rebooted it and done a factory reset, but the problem persists. What should I do?

Heb drone flight simulator gekocht maar krijg iedere keer de melding dat data gebruik ingeschakeld moet worden. Zal wel aan mij liggen, maar heb vanalles geprobeerd, krijg het niet aan de gang 

I bought a brand new Meta Quest 3 512 GB VR headset this June 22nd (2025) from Best Buy in Canada. It was advertised as having this game.I read a huge number of "solutions" including logging in to your Meta Horizon app, searching for the game and just downloading it. The game shows up with a price of  $67.99. There is no GET or REDEEM. Also, yes I have finished the Quest 3 setup and it's working fine. Yes I have checked notifications /emails from Meta. There are none. I have also done all this within the headset as well as on my PC desktop app and my mobile Horizon app. There is only a price showing for the game and I am not going to press Purchase for a supposedly free game.A possible factor: I used to have Oculus Rift and still have the software installed on my PC. I removed the headset and it correctly shows the Quest 3 headset when it is turned on. I've updated this software.If there was a time limit to be able to redeem this game as someone mentioned (April 2024?) why did BES

Hello,I’m reporting multiple critical issues that started appearing immediately after updating my Quest device to Meta OS v83. These problems are affecting normal use and were not present before the update.Issues observed:App Reinstallation FailureWhen a user uninstalls an app and tries to reinstall it, the device refuses to install it again. The Install button becomes unresponsive or the installation never starts.Boundary Visibility BugAfter creating or resetting the boundary, it does not fade out after 2–3 seconds as it should.The boundary stays visible permanently, making the headset almost unusable.Severe Battery DrainThe battery is dropping extremely fast. For example, the headset discharges from 80% to 10% in about 10 minutes, even when no heavy apps are running.These issues appear directly after the v83 update and have been reproduced across multiple devices.If anyone from Meta can confirm whether these bugs are known or provide a temporary workaround, it would be very helpful.T

I have a Quest 3 and 2, i have set the quest 2 to have app sharing for my partner, I have Walkabout Minigolf purchased on my primary account, bit can not install it under the secondary account on the quest 2. The shop says that Walkabout Minigolf has already been purchased on this device and is shared but will not show up in the library or allow me to install from the shop. Someone please help?

I've read many articles, posts, and websites about this issue. Everything says to "set OVRServer_x64 to Power Saving mode." I've done that multiple times. I've also re-installed the Oculus app, twice. I've re-downloaded all my NVIDIA and AMD drivers. I have no clue what to do. Quest link worked a week ago, now it doesn't.I can add desktop panels, and use them, but I can't see my desktop. Any help would be appreciated.-------------------My specs:Operating system: Microsoft Windows 11 Home (10.0, Build 22631)Processor: AMD Ryzen 7 7700 8-Core Processor 8/16Motherboard: ASRock B650M-CRAM: 32 GBGraphics card1: NVIDIA GeForce RTX 3060 Ti (8 GB)Graphics card2: AMD Radeon(TM) Graphics (512 MB)

【Environment】・Device: Meta Quest 3S・Referral Type: Headset Referral Program・Region/Store: Japan【Situation】・I own two Meta accounts.　- Account A: The account I normally use on Meta Quest 3　- Account B: An account with no headset usage history・After logging into the web version with each account to check, the “Referrals” tab was only visible on Account A.・Therefore, I determined Account A was the account capable of issuing referral links and sent my family a Quest 3S referral link from Account A.・My family member clicked that referral link, created their own Meta account, and completed the Quest 3S setup.・After setup completion, Meta Credits were correctly awarded to the family member's account.・However, Meta Credits were not awarded to my Account A, the referring account.[Confirmed Details]・Confirmed the family member used my referral link.・Re-logged into both the Meta Quest app and browser on Account A and checked the Wallet/Credit balance, but no referral credits were displayed.・Shoul

Hello,I work for an educational institution, and we recently lost the phone number used to engage in 2FA. Is there a way to contact support or change the phone number associated with the 24 headsets in our fleet? We are unable to log into the accounts since we need the 2FA to log in. Can someone please provide assistance or direct me to someone who can help? Thank you!Best wishes,K. Sagan

For the better part of a year both mine and my friends link apps have been freezing, after checking the internet we’ve seen others had the same issue since v76, the first image is off to the side and and the second shows where the “screen” freezes on the final frame of my game 

Hey all, I’m trying to figure out how my wife and I can both see the same anchor points in our home through separate headsets. I’m finding online that it’s possible but the settings menus they are telling me to use either don’t exist or were in an older form of the menus before an update. Any help would be awesome. Thanks!!

Meta quest 2 left controller won’t pair, the LED lights up but won’t vibrate..

So me and my girlfriend got 2 meta quest 3’s and i forgot when it happened but hers just didn’t boot up, and when it did it was going through the boot loop, i did the shut down method, i did the charge for 2 hours and the factory reset method, and i looked into the device info and it says it’s locked, i have the serial number and i don’t know what else to do besides contacting you.

I wears my mask Meta Quest 3 on my head and for the first time they asked me to write an acces code if not, i can't enter in my game. I have a sevond count for my wife. When i use hed session, she has all information like i had deux days ago. I don't know my solution. I need help 

Was able to get the confirmation code upon setting up account on desktop computer, however when trying to log in through the Meta Quest app, it does not send 6 digit confirmation code. Have been trying for the past 3 hours, for a $400 product this has been VERY frustrating to just be able to look at this paper weight.

In fase di configurazione di nuovo dispositivo (Oculus Go) l'app si bvlocca sul video di salute e sicurezza, inpedendo l'avanzamento della configurazione. Chi mi può aiutare?

 Hello, I registered as a PTC some time ago. I didn't like it, so I left again. Of course, I kept the PTC 83v firmware because you can't remove it until the next official version comes out. Today was using the VR and noticed that there's now a stable version 83v. However, my software shows that it was created on "12.11.25".  That version wasn't released then, but this December. How am I supposed to understand that? 

Personally, I LOVE IT!!! However, I want more than 3 windows pinned. Anyway, what are y'all's opinions on the new home environment?

Just updated my quest 3 to v81 3 days ago. Personally, I absolutely despise the new passthrough. The "see your surroundings" is super unnecessary, and doesn't even really improve convenience. I much preferred the old passthrough. Just a double tap and I'm back in home, while in passthrough. I could walk wherever I wanted, then go back and resume with a double tap. Now? I have to have this annoying "resume" popup constantly on my screen, can't even access my menu without exiting passthrough and then pressing the menu button, then manually activating passthrough again. And when I walk out of the boundary, it now keeps pestering me with "create a new boundary here?" With no option for "no." I absolutely despise this update. I really, really want an option to just go back to v79 passthrough. And even then, the switch to passthrough and back feels so much slower. I don't want to see a pink abyss when I double tap on my headset! Old one was so much better. I regret updating so badly. Please,

Been having an issue with logging in. Been passed around like an unwanted Christmas bread. 7 different support persons all asking for information. I send it, only to be contacted by yet another support person asking for the same or different information. No resolve! We used to be able to call and talk with a human. How much more money does Meta have to make to give proper support to the folks that made them so rich. Thumbs down ten times over. I expect better Markie. WTF!

Since upgrading to the Quest 3 I'm having trouble getting the hand tracking to start when I wake the headset and when I start an app that uses hand tracking. Frequently when I put on the headset, waving my hands in front of the cameras does nothing. Also at times when the hand tracking is working in the main interface, when I launch an app that can use hand tracking, the app doesn't show my hands being tracked.The only thing I've found so far that seems to work is picking up one or both controllers so they become active and visible--then putting them down when I see the hand tracking is in effect. Unsuccessful things I've tried are changing the hand tracking delay setting, putting it in and out of sleep, and restarting the headset. Continuing to wait and wave does nothing.Previously with the Quest 2, I could just put on the headset and wave my hands, then the hand tracking would start reliably and stay active as long as I didn't start moving a controller around. Everything else about t

Games on the pc app wont download. I've tried uninstalling the pc app (including deleting every folders related to the app) and then reinstalling the pc app to no avail.I've also tried disabling anti virus, adding the app to the firewall, trying other networks, trying ethernet connection but nothing works.I can start the download, and then at some point it stops and I have to start all over again. How come the pc app cannot resume downloads like every other apps out there?We are buying games that we cannot install, how come?

Hey everyone, hope ya'll are having a great Sunday.Mine has been filled with frustration and disappointment. Backstory:I have had my Quest 2 since the beginning of the pandemic in 2020. Its been great!! Love the games and worlds. I have let my granddaughter use it, a little at 1st but more as she got older. Now she plays mine everyday. I decided to get her the new Quest 3S for Christmas. Ordered from Amazon on Black Friday. Just found out that she will be with her dads family on Christmas so I decided to give her the headset early, so she can play it from now until she goes with her dad. I set it all up by the book, created a child's account linked to mine, got her user name, made her avatar, everything. Even bought her 2 favorite games and installed them for her. The problem:I have the Meta Horizon app  on my phone so I can cast to it and watch my granddaughter when she plays. I have tried to add her new headset to the app so I can  cast to it as well and it will n

As in the title, when it still has around 100% charge left on its own battery, my Quest 3 keeps giving intermittent notifications, presumably because the charge on my ES with B's charge has run down to 0%.I've tried disabling the notifications I can find in the Quest 3 settings, but the only way I've found of shutting it up, so far, is to physically disconnect the headstrap from it.   This can't be the best way to do it, surely?Cheers in advance for any help. 

HELP!We have purchased second hand a Quest 2 headset for our Daughter for Xmas - They and we have done a full factory re-set, we have full Wi-Fi and Bluetooth is on but we keep getting and error message to say it couldn't pair with headset...It also keeps asking us to pull things out from the bottom of the handsets which aren't there :/Any help greatly appreciated :)