VR Forums

It must've ocurred to you at Meta that letting users know what issues these updates are meant to address would make life better and easier for you and for us.  I humbly request that you consider doing so in future. 

So when I send a message on my meta horizon app, it has a red explication mark by the message.

My device is showing up on https://auth.meta.com/settings/my/devices/ but not on https://www.meta.com/help/support/, making it impossible for me to create any ticket since it's required to have a device to create tickets. 

I performed a factory reset on my Oculus Quest and began the setup process again. However, during the setup, the system update gets stuck at "Step 1 of 2" and does not progress. As a result, the device cannot start at all.I would appreciate it if you could advise me on how to resolve this issue and get the device working again.

One day all my cards were deleted from my meta account. I went and bought a gift card and I still cant use that. And i cant even ad another card. Has anyone else had this problem?

Hi everybody, I just bought a brand new meta quest 3.The right controller drain battery extremely quick I have tested to put new batteries and after the same time (controller stored not in use) the right controller have obviously consumed much more battery the the left one. I continued the test with other batteries brand and the result remain same. One other noticeable thing is that the right controller have on its bottom an area that become way hotter that the left one. When finally powering up with a brand new battery, it says that the battery is low and it is unable to update.The controller is unusable, no button react and tracking just don’t work. Can someone help me to figure this out ? I have tried to factory reset the controller it but noting happened. I also tried to remove battery, unpair-repair but nothing changed. thanks for your help 

Hi, I really hope I can get some answers, as this has been going on since January and its very stressful. Doss anyone know how to report a fake meta horizon account?  I was hacked months ago and I am having no luck keeping my instagram account after verifying through video confirmation, due to the hack that the hackers have set up a fake Meta horizon account with 2FA which i cannot deleted from account centre.  Which means... anytime I get my account back, they just hack straight back into it through this fake meta account. I have screenshot to prove all of this.  How can I get this fake Meta account removed so that I can fully recover my Instagram?  This whole process has been so stressful and im finding that no one is around to help. Thank you,Ki

https://business.vive.com/us/product/vive-focus-vision/#specs Vive always plays up their 'Business ready' hardware...and IT professionals listen.  What is Meta's position on business use with the Quest 3?Can someone point me to documentation? Does Meta follow the same manufacturing process as VIVE above? Thanks.

so I had a glitch while I was playing blade and sorcery and it basically broke my home bar and whenever I boot it up, it just shows a black bar that doesn't see to go away for up to 1 minute and it never comes back, ive tried shutting it down, restarting it, leaving the headset alone for a few days but nothing has worked, if you don't know what home bar I'm talking about, it's the bar where you can access your profile, quick settings , last apps youve used and pretty much has disabled my quest from fuction, if you know a solution which isn't factory reset, please tell me and if anything but factory reset won't work, please tell me how I can save all my games on there, I am planning to get a quest 3s on christmas so I hope it can work

Hello,I have just purchased a Quest 3, and am attempting to get it running on my PC via the Meta Quest Link app. When I open the app it immediately tells me "Your computer doesn't meet the updated minimum specifications, which can lead to a poor experience in VR. Learn More". If I follow the link to read about the minimum/recommended requirements I see that I definitely meet all the requirements, and my drivers are up to date.  (although this shows the requirements for the Rift and Rift S, which I guess is a little out dated now?) Tried repairing the Quest Link App, restarting, all the automatically suggested solutions. It also gives me a really hard time connecting (either with the link cable or the airlink). Half the time it freezes on the loading screen, and 1/3rd of the time it opens in the Quest 3 then immediately disconnects. i7-13700K, 32 GB DDR5 Ram, RTX 4070, 2 TB SSD, Windows 11 home, GeForce Game Ready Driver 576.52. MSI B760 Gaming plus wifi, with USB C 10 gb

Hi,   I wanted to summarise the challenges I’ve faced with the child account setup for my son, specifically regarding the date of birth (DOB) requirement and the inability to screen share from a child account.   Initially, I set my son’s account as the main one because screen sharing didn’t work on secondary accounts. However, this required setting it up as an adult account, which meant no parental controls were available. Today, I updated the DOB when I was emailed and prompted to do so before February for my son’s account but encountered multiple issues during the verification process. ### Key Points of Frustration:   1. **Screen Sharing Limitation:** Child accounts cannot screen share, which led to the workaround of making my son’s account an adult account. However, this defeats the purpose of parental controls.     2. **Lack of Parental Visibility:** Screen sharing is essential for parents to monitor and engage w

My headset wont connect to my controllers. I tried reset and the white dots showed up but no connect. Then I did a factory reset and I'm stuck because its saying connect controllers but they don't connect and in the app show zero battery. They worked just fine last time I used it and what are the chances both controllers are broken? I take very good card of my headset. 

Wenn man Walkabout Mini Golf auf einer Meta Quest 3 spielt, hat man zwei Möglichkeiten das Spiel zu kaufen.Ganz normal im Store, oder aber auch kostenlos über die Horizon+ Mitgliedschaft. Alle Spiele, die man da mit dem Jahresbeitrag kostenlos erhält, sind dann weg, wenn man das Abo kündigt. Nun ist es aber so, dass man ingame ja DLC kaufen kann. Was passiert nun, wenn ich das Horizon Abo kündige, den Zugang zu WMG verliere, den Titel dann im Store normal kaufe? Sind dann meine 5 DLC Kurse, die ich ja offiziell gekauft und bezahlt habe, automatisch wieder da?

I cancelled my Plus account a while back, yet Meta are still taking my money.  My account was closed, is closed, yet still every month the money is taken by Meta. Are they short of money?  I do consider it theft if someone takes my money.

As I explained in the title, for a few weeks now my profile picture no longer appears when I turn on the glasses in the window called 'Connection' that shows the profile. 

Hello, I have a quest one that's kinda new, recently I did a factory reset and tried to set it up, after I finished the set up on my phone my quest is stuck, doesn't log into my meta account, just stuck on the setup page, and I actually mean it, it's not frozen just stuck...it says "1 out of 2 updates completed, please finish the set up in the meta app" even though it's already finished, someone please tell me if there's an fix for that, because I really want to use my headset again.. I've tried everything and my hope was lost, so this is my only option. I've tried to factory reset it again multiple times and it indeed did factory reset, just after the set up in the meta phone app it's stuck there...everytime... It's kinda weird, please anyone help me!

I wanted to play my quest 3, 2 days ago, And it was empty. Pretty normal. So I charged it via my Battery Pack, like I always do. (I charge my battery pack, charge the quest with the battery pack, and then charge the battery pack again.) But the quest didn't charge at all even though the battery pack went down in charge by half. Is there any fix cause I'm getting pretty mad at the countless problems with this thing, And I'm currently trying to charge it with the official charger (which I should've done in the first place)Little wittle update on the situation, The official charger has charged it to 19% at the moment so I think it works!

The app is not showing my device when I attempt to get support for my warranty.  Is there an alternate way to get help.

Up until about a week or so ago my quest 3s connected perfectly fine to my pc. No issues. I had a 3rd party link cable that charged and linked simultaneously. But about a week ago the cable just refused to connect and would keep connecting and then disconnecting immediately. At first I thought it was the cable had gone bad, but I bought a new one and had the same issues. So far I have uninstalled the meta app from the pc, updated my drivers, factory reset the headset itself, I made sure both the app and headset were updated to the newest versions, and so far nothing has worked. The weird thing is my previous link cable doesn't have this issue, and it is 3rd party as well. The only difference is that it doesn't charge simultaneously.

Hi all I have a question about my vr ai Why it not working for me on update   

I’ve been off my oculus for a while now and I’ve recently tried to log in again it gives me a verification code but after I put it in it saysContact our support teamYour Meta account has been suspended because your account doesn't follow our CommunityStandards or other terms. If you have any questions or concerns, you can contact our support team.I am of age and don’t think i am violating any guidelines I need advice. I can’t anything on the website that could help me and it keeps telling me to log in but I can’t because of this problem. I have created a new account and that’s how I am writing this if you have any ideas on how to fix this I would love to know, thanks.

Hey meta quest if you do see this i havent been able to buy anything it always says this, "We noticed something unusual and, for your security, this request could not be completed. Please try again or try again later, or visit the Help Center." Can you pls help been a problem for years im pretty sure. Thanks, Rory. 

Hey Everyone, The Public Test Channel (PTC) for Quest v79 started to roll out today for Meta Quest 2, Meta Quest Pro, Meta Quest 3 and Meta Quest 3S. If you're seeing an issue or bug after updating to PTC v79: 1) For issues: Go to our Get Help board and search for any existing thread on the issue, if you don't find one, make a new thread. Please add the tag "PTC v79" to the thread and in the title. This way everyone can look for just PTC v79 issues too.2) For bugs: If you come across a bug, please post each one you spot in its own thread, to keep track of individual issues separately. Please make sure to also send in bug reports along with posting on the forums if you notice anything going wrong.Share your impressions in the comments below and let us know if you see any issues.We know it's tough when you run into a problem on a PTC build and want to thank you all again for testing out PTC and sharing your feedback! This feedback is extremely

I literally can't load into any apps I've factory reset twice done bug reports nothing works 

I had reset my Meta Quest 3 as it hasn't been connecting to my internet properly and when I did my controllers refused to start during the pairing sequence and refuse to turn on. When attempting to open a support ticket it asks me for my S/N for my device, I've tried each serial code, ranging from the one on the box, to the one on the strap and the ones inside each controller.I've tried every way provided in existing support threads on the main page however my controllers simply didn't want to function. With no other way to contact Meta for support I find myself here. Any help would be greatly appreciated as I got this a few months ago and had hung it up due to its past connectivity issues, now it's even more of an expensive paperweight than it was before.