VR Forums

I lost my games when I updated my oculus ages ago. Can I retrieve them. I have the receipt for residential evil 4 on email but is no longer available? 

So I have had this headset for the past 3 years, I haven't  played on it in about a year, when a problem suddenly arises, the original meta account it was hooked up to (my big sis’s) was deleted, it said I had to hook up a new account to it, and now a year later I’m trying to, but the Device code I type in is literally CORRECT but still says it’s wrong 😔 

I’m on iPhone and whenever I try to open the meta horizon app it immediately closes, I’ve tried restarting my phone and reinstalling it but it won’t open. It’s also stuck on 10 notifications in the top right of it even after I reinstall it, is that normal?

I haven't played vr in a while. So as I've booted up and it the device gave me a code and asked for the email I logged in with which I put in and it says its not registered to an account? I've tried every email I have and looked at forums and done the steps for solution. Can anyone help me out here?

I recently received my replacement headset. I can not complete setup as it is not connected to the wifi or the old controllers. I have tried using the app to no aval. 

So tired of apps crashing with error of not enough memory. Are we ever going to get a fix. Happens with multiple games at randome times. Population One and Contractors Exfilzone are most often probably because thats what I play most often. I don't care about fancy home environements, background apps, and such...just want to play my games without crashing.

Hi everyone, I just bought meta quest 3s. I have a Mac book pro up to date. When I install meta quest Remote Desktop at the end it says that the version of my Mac is not up to date so I cannot use the app. But my Mac IS up to the latest version. I don't understand. Can somebody help me ??Thank you

My parent has ownership over my Meta Account for my Quest 2 since it was created but we’ve now decided I’m old enough to take full ownership. Initially, the account was made with my parent’s Facebook account but we’ve added a couple account since then. The current connected accounts are:Parent’s FacebookParent’s InstagramMy InstagramMy Meta AccountI want to make it so that the only two accounts that are linked are my instagram and my meta account while the other two stay linked but separately. How do I go about this? Also, I want all the games bought for my VR to stay. What is the easiest way of doing this?

My sons account says it has been suspended when he try’s to log on the app, and the vr screen just keeps loading. Had no emails to say it is suspended therefore I have no idea how to resolve?! Please help! 

Had an excellent opportunity to test how my battery drains while powered off for an extended period. 12 days powered off while on holiday and drain was 0.75% each day. That seems quite acceptable and is better than some tablets and laptops we own. 

Recently on my Quest 3 the Universal Menu has stop displaying, if I push the button, you can hear the sound, but nothing happens! I spent 3 hours on live chat yesterday, I tried turning developer mode on and off, reset Gurdian, managed to do multiple hard reboots, four factory resets and two USB-ADB updates with no progress. I can however launch games/apps with my meta-app on my phone. Anyone ever experience this bug/glitch before? If so, how did you solve the issue? 

My son has lost his password for his meta quest 2 and deleted the meta horizon app from his phone. When trying to log back in to the app on his phone I have tried the 'forgotten password' option, but this is not sending an email to his account (possibly due to his age). This means that we can't reset his password and therefore cannot get back into his account.I have confirmed on his meta quest that the email is correct, yet no code is sent. I have tried to contact meta, but there is seemingly no way to do this. I can't even delete his account and lose all of the games he shas paid for as it won't allow me to re-register with the same email. I am now completely out of options, can anyone on here help? 

To start this off, I do not typically like to complain, but I've never been so disappointed in a company as I am with Meta right now. I'm a 32 year old techie and I've had my share of tech issues over the years with varying levels of support.   I have to say though, this has been the worst experience I've had with a product and the support. I wear eyeglasses, as many people do and I had no idea the danger they posed to the Quest 3. I purchased my Quest 3 in February and have used it a handful of times, always taking care to protect and store the device. I was using the Quest 3 yesterday and it was either too loose or too tight and my glasses bumped the inner lens, scratching both my eyeglasses and the Quest 3 lens.  After reviewing Reddit and forums online, I see this is a common problem and lens protectors inside the Quest are recommended.... Well that would be fine if Meta warned about this. I've spoken with support and there is no option to fix the lens, short of purchasin

Da 2 giorni dopo aver connesso il mio quest 3 al PC tramite USB C (cavo USb testato tramite App risultando pienamente compatibile con velocità di 3,3 Gbps) entra in una schermata di caricamento infinito (Simbolo di Meta con  sfondo nero). Le mie specifiche sono windows 11 aggiornato all' ultima versione, GPU 4070 TI super, CPU AMD Ryzen 7800x3d, RAM 32GB.Nei giorni precedenti non ho mai riscontrato nessun problema. Ho reimpostato il visore alle impostazioni di fabbrica ed aggiornato l' App di Meta per PC all' ultima versione senza nessun risultato.

EDIT: before you read this, the problem has been fixed. (look below) Ok so my left oculus quest 2 touch controller is blinking on and off (spelling SOS in morse code). It appears to be paired in the app, but the headset says otherwise. Its been like this for about an hour. I've searched this problem up online, and apparently its some sort of failed firmware update. There are lots of fixes online but none of them work for me. I have tried: - unpairing then repairing the controllers from the app. (x3)- taking out the battery then re-inserting it.- restarting the headset (x2)- entering Bluetooth pairing mode on the controllers- shutting down the headset and then turning it back on. none of these "fixes" worked for me, and every time I tried one the controllers got more buggy: - left controller (bad one) buzzing every half second- right controller becoming unpaired- default cursor (when no controller is paired) staying in one spot If oculus somehow finds this

Whenever I try to start the game i just see a gray screen with three dots and then get sent back to the menu. I reinstalled the app and restarted my quest but still nothing. Any Tips?

Hi everyone, I subscribed to the app Funfitland in Meta Horizon. According to the app, they should send me two reminder emails before charging me. However, I did not receive any reminder at all, and my account was charged directly. I also tried to contact Meta Support, but I couldn’t get through — the system either asks me to verify my device (which doesn’t work). Has anyone experienced the same issue? Do you know if there is another way to reach Meta Support or request a refund? Thanks in advance!

I play with a group of friends everyday and its more than 10 people! But unfortunately we cannot have more than 8 people to the call which is super frustrating! I would like to give a suggestion to the developers to allow to add approximately 10-15 persons in the call 

Salut je suis confronté à un problème très critique et inadmissible qui m'empêche d'utiliser mon casque. Au moment de l'identification sur l'application pc je ne peux pas me connecter et c'est écrit mot de passe ou mail incorrect. Je ne comprends pas pourquoi ça fait ça j'ai essayé de supprimer et réinstaller l'application,de l'ouvrir en tant que administrateur, d'utiliser différents comptes mais en vain.Avez vous une solutions au problème que je rencontre ? 

We need to be able to use the quest microphone in multiple apps at the same time! So we can use things like game chat and stream software. Party chat and game chat! Allow the option to use it freely or use it the way it is now.  

Hello Meta i wanted to inform you that i got a black screen in 2022 then my dad quited his oculus account so i factory resetted it made a new account and horray then i missed my old game Meta plssssssssssssss get my dads old acc  back

I've been playing this game for a couple months, and now I'm sick of the bugs.  The biggest is the inability to purchase anything but the occasional shrimp bait.  I've racked up almost 150K BB Bucks, and have ZERO way to purchase anything.  The same applies to the Grotto.  I can't buy dynamite to get the gators, nor can I get a net to catch the reptiles. The next bug, is the boat that takes you out to the swordfish.  Half the time comes into the dock (as it should), the rest of the time, the boat just drives on by staying about 15' from the dock, so there's no way to get on it.  And if you somehow can, it doesn't stop to let you fish!  The bell 'ding ding's' and just keeps on moving.If I try to play on mobile, it's like I've started all over.  I have no BB Bucks, no record of the fish I've caught, or anything!I don't see the point in continuing to play if the creator can't put forth effort to fix what I first thought was an amazing game.

Quest link wouldn’t work today, did yesterdaytried factory reset and idk if it’s still on the same version as it was when it stopped working but still won’t connect, either crashes or is frozen in black screen with meta icon,detail:quest 3v79.1032Build5115411.14920.520 -created Aug23 2025Meta Quest Link: 79.0.0.1143.381iv been spending a whole day troubleshooting everything and meta support is currently not working saying(This page isn't available at the momentThis may be because of a technical error that we're working to fix. Please try reloading this page.Back to home page)When it gets fixed, highly recommend turning off update settings and disabling anything to make the software update, as it’s was fixed. They patch the issue when it had the rapid disconnect and reconnect on 3rd party link cables.and in one whole day I got another update after the patch and now the whole quest link is crashing. also no one has said anything about this anywhere about this issue today and can’t r

No matter what I try, I can not get any game audio when using the Meta Quest Link to cast to my PC.I want to stream my VR Gameplay from my goggles to Twitch using OBS.    The Meta Quest Link program can view my VR Video just fine, but no matter what I do I can not get any audio to come thru the PC.There has to be some sort of solution to this problem.

So after successfully updating my Quest 3 from v78.1031 to v79.1027, after powering off my Quest 3, the battery indicator now only shows one battery connected even though I have the Elite headstrap with battery connected to the headset (and I also have the USB charging cable connected to the Elite battery). Previously it would show both batteries.I can temporarily fix this using these exact steps:with the charging cable connected to the Elite battery, briefly press the button on the Elite battery. The orange light should come on for a few seconds.after the orange light on the Elite battery has gone off again, disconnect the charging cable.plug the charging cable back into the Elite battery (the light should stay unlit).press and hold the button on the Elite battery until the green light comes on. Continue holding the button until the green light goes out, then release the button immediately (if you hold it too long, the green light will come on again and start flashing rapidly).now put