VR Forums

i followed https://www.meta.com/help/quest/291654372573077/ but still no that option

Im trying to back up my Meta Quest 3s as I am sending it back for warranty but one game isnt backing up as its saying its too large to back up, headset memory is fine its the cloud storage but I dont know how to remove some from cloud storage, any ideas?

So the new navigator got rolled out to everything, and I don't like the new navigator, it's hard to use, and i prefer the old one.How can I go back to the old navigator? Can I turn off new one?

I ordered my Oculus 3 from the Meta store, along with Supernatural Fitness and Beat Saber. I ordered this when I visited my son in Maryland because he has the Oculus 2 and I enjoyed playing it. Yesterday, the Oculus 3 shows up at my house in VA, and I begin setting it up. To my surprise, when I got it set up, I saw all my son's information and that I was logged into his account, somehow, someway. I did a hard reset after some research and did it again, this time I had "created a new account" with my email and password that I used when I bought the Oculus 3. It had me create a username, which I did. Then, when I get everything set up, I go to the library inside the Oculus itself and I do not see them but I do see where they can be purchased for the amounts that I paid, along with other games in the library, HOWEVER, when I log into Meta using Safari, I can see my name, my purchases, and it shows up no problem, BUT when I go to the app itself (Meta Horizon) I go to library and purchase h

I just bought an Oculus Quest 2 from a thrift store, but am now second guessing. The pairing app shows two quest options to pair that are always grayed out, and nothing happens after that. Does this piece of hardware have any usability at this point? or is it now just a really cool pair of shades?

My brand new Meta Quest 3S, which I received as a gift, is not turning on. I haven’t used it even once. I tried charging it for 2 hours using the original Meta cable and adapter, but it doesn’t show any charging indicator light. I also attempted the suggested troubleshooting steps, such as holding the power button for 30 seconds and pressing both the power and volume down buttons, but nothing has worked so far.

Past week myself and few friends quest 3 just randomly freezes mid race. This is a new issue and not sure how to fix it help please.

Lately, when I try to watch a VR video on my Quest 2, the playback keeps glitching. Varous sections of the screen go black in rapid fire succession. It's almost as if there is a loose wire or something. But I don't have this problem when playing games, only video. It is really jarring and affects the whole screen, particularly on the left side. Has anyone else had this problem and been able to fix it?I don't use my headset very often, so I have no interest in buying a newer version.

i’ve been trying to reach out to these people email email to try and return my joysticks to get fixed. My warranty isn’t up in these people keep emailing me saying ticket clothes ticket clothes without solving the problem and it’s pissing me off.

Each time I try to connect to my wifi here at home my meta quest 2 says wifi saved/closed. If I connect it to my laptops hotspot it does connect. Anyway to fix it so it works on my wifi again? If you need more information please let me know. 

Hello, I have try so many time these last months to connect to Quest PC App (I have Oculus 2), but I get the error that the email or password are wrong. I changed the password multiple times (from forget password opinion). But the problem remains. What should I do?Please find below some screenshots from the steps that I do...  

So it’s been like this for like over a month and I don’t know what to do anymore. I’ve tried to put purchasing content more than once and it keeps telling me that I can’t do security reasons or something un unusual on my account and I don’t know what to do anymore. Please help. 

Hi all,We need the MSDS/SDS (Material Safety Data Sheet) for Oculus Meta Quest 3 for logistics/import compliance. Has anyone successfully obtained this document from Meta before?- Which channel did you use (support ticket, enterprise support, email, etc.)?- Did the document include battery/hazardous materials details?- Any reference number or contact you can share?Thanks in advance!

I got my Oculus Quest beck from a friend and did a factory reset to conect it new with my acc but the app still sayes it cant finde my Quest 

Since the navigator ui was introduced I liked it a lot. I used it while on the PTC and was 100% relived that i didn't have to have the ugly grey bar with limited slots for apps i actually use just hanging there all the time. Then an update (which was more a downgrade) removed it and brought the old universal menu back which sucked. Then i hear the navigator is replacing the universal menu permanently - Awesome! except its been several months and 3 version updates since then and my quest is STILL using the ugly menu that is useless to me because i cant put more than one app i actually use on it and its just an eye sore when i using 2d apps. WHY? i get your goofy rollout process but its been months and months and updates keep coming but somehow not updating the UI? theres not even an option to choose? what is this bs?

I woke up and heard my quest 3 just shooting out air in like an off and on pattern every 2 or 3 seconds and I tried to put it on, unresponsive from the screen, I tried to hold the power button which actually worked except when I even clicked it down again the blowing immediately resumed with a sudden gray flash of the color that the screen makes to mimic black, then it would turn off the screen and continue blowing, when I plug it in with a charger that works with other devices the power port refuses to display a color or even a sound to show that its charging.

How can I fix this thing about meta pay it said I cant buy anything in meta pay because it said u cannot go any further until my case is review so can u help me.

Hi, I have really enjoyed my Quest 3 so far, but it has started not charging when I plug it in, and turns itself off after saying 90% battery, then suddenly 0%. Is there anyone who knows how to fix this

I have a 40 dollar gift card on my account that hasn’t been used since Christmas due to a security error. I haven’t been able to bypass or fix the issue. The error says: Request cannot be completed until further action. We notice something unusual and for your security, this request cannot be completed. Please file a request to get your case reviewed.

Hi, my son is part of our meta family group and wants to buy shiny rocks in gorilla tag. We have a Meta voucher attached to our family account already. How can I use that voucher to gift my son shiny rocks?

Hi all, I set up my sons account but I used my old email address so I set up a new profile using my new email. When I now turn it on I can’t get past a screen with the controllers spinning around, I’ve done a factory reset but can’t get past the controller screen 

This is my interface.Please help me to create a referral link,thanks! 

Ever wonder what The Goes Wrong Show would be like if they used VR? CAST CHRIS – The overly confident director who insists the tech is "rock‑solid." ANNIE – Actor #1, easily motion‑sick, easily panicked. ROBERT – Actor #2, takes everything far too seriously. DENNIS – Actor #3, wearing a Quest headset that never behaves. STAGE MANAGER (offstage) – Trying desperately to fix things. SCENE 1: THE DEMONSTRATION CHRIS: Ladies and gentlemen, prepare to witness the future of immersive entertainment. Our Meta Quest headsets will transport our actors into a breathtaking virtual world. ANNIE (whispering): Mine says "Tracking Lost." Is that part of the story? CHRIS: No, Annie, that's just you. Stand still. ANNIE: I am standing still. Her headset slowly drifts upward on its own, like it's trying to escape her face. SCENE 2: ENTER DENNIS DENNIS enters wearing a Quest that is vibrating like a washing machine on spin cycle. DENNIS: It keeps telling me my guardian boundary is "in the ceiling." Sho

hi, all.Since last update, everything goes wrong.I most use my quest 3 for simracing. Since the last update (software + quest 3) I've got several problems:when i take off the quest 3 and put it back on, the background sound of "quest link" starts playing non-stop.Sometimes, I need to restart software + quest to disable that noisy soundWhen there I put something on (lights, mechanical curtain, etc) the screen freezes and I have to restart quest link or the whole thing to use it again. (I've never had this before).several problem to connect quest to Pc (usb or airlink)Is it possible to go back to previous version of software.Don't froget to thanks these marvelous and very smart devloppers for this **bleep**ty update.(I regret my reverb G2 soooooooo much)Thanks for your help 

Ive checked my wifi router and it’s working fine, but any online games on meta won’t work even though my headset has a good internet connection, the problem started happening a month before but was gone and was only spearing every week, but know it’s really bad and doesn’t work at all since April 29th at around 7pm, I don’t know if something happened then and it hasn’t been resolved but the problem is not on my end, anyone know what’s going on? Could there also be a software update I need that I didn’t get yet? I’m on version 2.3 and it says I’m up to date.