VR Forums

I read a lot of post related to this issue here. In my case it started yesterday, plugged the usb cable and bang, it was the 1st time I saw that and of course no liquid or debris... my 1st assumption it could be something the the cable, so I plug a common (short) usb cable it worked (even with a 3.0 it the Meta was complaining it wasn't). So I got an adapter and tried the original long cable in the same usb 3.0 port, it worked, again yellow light warning for meta in Meta Link. With the 3.2 i plugged back my phone to test if that usb is somehow with defect, no, it works, only happens my Meta Quest 3 rejecting due "liquid and debris" issue.My Meta was updated to version 2.3 and this was my 1st attempt to try PC VR since this version.Can I downgrade it? 

Replacement Not Shipped After 1 Month Hello, I’m posting here because I’m having a serious issue with Meta support and I’m not getting any real resolution. My left controller for the Meta Quest 3 was approved for replacement on March 4th.However, it has now been nearly one month, and the replacement has still not been shipped. According to Meta’s policy, replacements are usually shipped within 3–5 business days, but my case is far beyond that timeframe. I have contacted support multiple times, but all I receive are repeated responses like: Please waitWe are checking internallyNo estimated time available  There has been no clear update, no shipping date, and no concrete solution. I was also promised a follow-up by March 31st, but I have not received any update. At this point, I have been unable to use my device for nearly a month, which is extremely frustrating and unacceptable. I would like to ask: Has anyone experienced a sim

I went to go get batteries after that my right controller worked and the left one didn't work I tried the battery trick that didn't work so if anyone sees this please tell me if you know anything that can fix it.

Hi all,Brand new Meta Quest 3S. First time using a VR headset. Setup completed normally, and no issues with the hardware itself. Meta Horizons app on iPhone is setup. Location: FL, USASince Day 1, I have been unable to launch Horizon Worlds, or any world. As I get the error message “There was an error connecting to your account.” See attached screenshot below. I’ve tried contacting support and ran all of their troubleshooting steps, to no avail. I’ve browsed countless threads, all with no resolution. Headset and iOS app are all running the latest SW/FWSteps I’ve tried so far (each of these included a full headset restart)Closing and restarting the Horizon Worlds App - Doesn’t WorkReinstalling Horizon Worlds from the store - Doesn’t work Delinking my Facebook about from my Meta Account, signing out of Mobile App and Headset, and logging back in- Doesn’t WorkWhen I first setup the Headset, my Meta account was linked with my Facebook. Factory reset of headset - (x

I bought my quest 3 today, it was brand new so i thought i would get batman arkam shadow for free. Or at least that's what google said. After watching some tutorials on how to get it i realized i was missing a code, notification, or email. I checked the box from front to bottom, every manual, every where I was supposed to look, It was not there. So I was wondering if you guys at meta could push it into my account I believe it is only far that way since I spent 500 dollars on this, mainly for the head set it’s self since my quest 2 broke but, also for this game Batman arkam shadowSincerely - Blug 

I left my phone in a different country and currently writing this on my laptop,My Email for the account that needs recovery was on the phone I left and now I can't log in as I dont have access to my email

I recently preordered ghost of tabor and downloaded yesterday on release and since it’s release yesterday I haven’t been able to get past the loading screen as it comes up with an error: (http error 0, login failed) I have reinstalled the game 3 times and I know my internet is not the issue as I have played online games on contractors today, I’ve checked permissions and I still can’t get past the loading screen, I’ve checked multiple things online and can’t get anywhere or find anything, can someone help 

Hello,I'm having an issue with teen account supervision. Basically my ex wants to add me as a supervisor for my son's account.Each time she tries she gets an error: an error occurred try again later.We are friends on Facebook, everyone can invite me, all my settings are correct. She can invite her sister but she cannot invite me.Is there a way to debug/investigate so I know what's wrong with my account?Thanks.

I have all 10 recovery codes and I know the user but I don’t remember the password also I don’t have the old email please help I spent a bunch of money on my old account and don’t want to have to respend it.

Hello everyone,I recently received a Meta Quest 3S, but I'm not yet 18, which means I'm unable to download/purchase apps and games rated for ages 16 and up. I have my parents' permission, and Meta Quest support couldn't help me either, as they said there's no support for my device. Do you know how I can still download games rated for ages 16 and up?

I have a problem with my Meta Quest 3. It has trouble booting correctly after a recent restart. The logo twirls for a bit and then there is just blackness. I already tried the Cold start, Factory reset and sideload update but nothing seems to help. I think there is something wrong with the firmware but I do not really want to try and apply a unoffical  firmware hack.Sadly I cant use the help function on this website either, because the serial number is not recognized and from there the help database just let me run around in circles (Sends me to database, I look for an article, click on the help link therin and are being transported back to the page were my serial number is not recognized.No hotline and mail support leave me desperate for answers what I can do next....Has anyone any idea how to proceed?

Hey guys! I recently upgraded from an RX580 2048SP 8gb to the RX9060XT 16GB, upon installing the new drivers for the 9060XT my Rift CV1 no longer.... well, works properlyi plug it in and set it all up, the oculus dashboard launches perfectly fine and loads my guardian, everything tracks perfectly fine! but if i go to launch any game (a game installed via meta PC app, steam vr, etc) then my entire PC hangs and i have to hold down the power button to restart my PC.im not running higher pixel density, even if i was my GPU should be more than capable of handling it.rest of my system specs:CPU- Ryzen 5 9600X 6 Cores 12 Threads 5.4GHz boost AM5GPU- Asus DUAL RX9060XT 16GBRAM- 32gb (2*16gb) 5600MT/s CL36 DDR5SSD- Crucial P3 Plus gen 4 NVMe 1tb i tried putting back in the old GPU and it worked fine, then i put back in the 9060XT (so both the RX580 2048SP drivers and the 9060XT drivers are installed a once) and i was able to actually play beatsaber through steam vr!! but then i turned ever

On meta quest, you should be able to see how many hours you have spent on a game.

Im using M4 Macbook inorder to play Steam Game by Quest3Unfortunately when i run the Steam link app in Quest 3, It crash then reboot Quest3.Any idea to make it works?Thanks!

Hi, I have an oculus rift S which I'm running on an Asus GA502IU laptop with a USB-C to displayport adapter. I originally had some issues with the rift S screen staying black, but managed to get this working by disabling the inbuilt AMD GPU to force the laptop to use the GTX 1660TI instead (For some reason, forcing OVRserver etc, to use the Nvidia GPU didnt rectify this, I can only get the display to work by completely disabling the AMD GPU).I have 2 issues with the setup now which are preventing me from using the headset.1. Meta Horizon library wont Launch GamesIf I try to open any occulus/Meta Horizon app or game, the menu briefly blinks in and out and the app does not open. Steam games open fine, but have their own issues listed below.2. Games in SteamVR run very slow, but SteamVR dashboard works fineWhen I open into steam VR dashboard, everything works fine, I'm able to load scenes, environments, props etc. with no issues. I even tried spawning in a lot of balls etc. and throw

I unknowingly setup my 12 year old with an account showing he's 22. To change it seems like it might require an act of God. I was asked to upload, government ID or paperwork- I reluctantly uploaded mine which was rejected. The problem is he doesn't have a drivers license or a passport (again his age). Short of going scorched earth and deleting his account, are there any options?Id be grateful. Thank you.

Well, i did factory reset in my Oculus Quest 2. And when i tried to link it to mobile app it just didn't work! Headset before factory reset i unliked (but it still shows in the app for some reason) and even with this i can't link. Maybe i should re-download Meta Horizon? 😢

Firstly, I would like to briefly consult whether the new version of MetaLink has modified the body tracking SDK for Quest3,  resulting in the inavailability of the previous UE5 body tracking plugin?I am an Unreal Engine developer. I used the body tracking plugin developed by Meta in my project (the plugin's name is "OculusXRMovement" and hosted in https://github.com/oculus-samples/Unreal-Movement ). Before last year, it was working properly. However, after the recent upgrade of the Metalink version, the body tracking function in the project could no longer operate normally. I checked the demo project's code hosted on GitHub and found that it had not been updated recently, and the "OculusXRMovement" plugin's version remained at 1.0.0. Even asking questions on it received no answers.Last year, I was able to run this project correctly using UE5.5 with MetaXR v74. However, after updating the version of Metalink (85.0.0.239.552), I found that the project no longer worked correctly. And

Hello!J'ai acheté un Quest3 d'occasion. Je ne peu pas enregister les paramètres de mon wifi. Impossible de valider, donc je ne peu pas l'utiliser. Il se connecte bien avec mon PC en USB3 ou USB-C.J'ai fait le retour au setup d'usine, mais c'est pareil.Je pense que cela n'intéresse pas Meta, alors j'en parle ici sans croire aux miracles.

Essentially, after a length of not using my quest 3 I put it on and updated it, which made it completely lose tracking and endlessly get stuck on "Updating Right Controller (FAILED)" when rebooting. IT was working almost perfectly fine before this and I have already tried to sideload the latest (or older) firmware onto it, which didn't work. I can use it to some extent but the experience is horrible, passthrough is completely black and everything is constantly moving around

It's a disgrace that DLCs or expansion packs can't be shared between family accounts. Buying two Meta Quest 3 units costs 1,100 euros—that's already a lot of money without them blocking you from sharing a 20-euro DLC. They expect you to buy the DLC as many times as the number of headsets you own; it's a joke! I get it if a skin doesn't get shared, but map packs or non-cosmetic content should definitely be included.

I got my son a metaqueat for his birthday a month ago. We have not be able to make and purchases as there seems to be an error on the account.  It seems to be set up properly but every time he tries to buy a game or anything else he gets an error code.  We submitted a ticket but have only been receiving AI generated email responses for 3 weeks now with no offer of resolution of support. How can we get helpso my son can use his birthday gift??

My Quest 2 was working fine. I hadn't used it for a month or 2 and decided to boot it up. It would start up and seem normal for a few seconds. Then the camera tracking would float off and the image would freeze for a couple seconds. It would do this over and over. I thought a factory reset might solve the problem but now it just does the same thing while trying to load into the starting environment. It goes back and forth between freezing on the environment back to pass through loading into environment, tracking floats away, goes back to pass through, loads back into environment. Over and over. I have no way of accessing my menu to check tracking settings. I assume one of my cameras might have become faulty. I replaced a camera once roughly 2 years ago and it worked good as new. I think maybe its the same camera that became faulty. But I would like to like to figure out how I can know for sure. I don't want to end up replacing all 4 and have it still not working.Maybe it could be

Once again having this problem still. I cant use my vr on pc anymore because of this problem please help me out. Tried all methods usually used like reinstalling on a new drive. Updating and all of the above. I need a workaround or a fix please I need some help soon! At this point im thinking about just refunding and saving up for a Index.  

Help i cant dwnlowed games help and it wont even let me go to the app store when i eanter the app stor in showes a black screan and i dont know what to do pleas help and it keps telling me to eanter a code but i already loged in i dont know what to do