AI Glasses

hello they will not charge

Newly purchased glasses, paired initially, didn't complete full set up on app, now no power, case shows green, once glasses are inside shows orange.Now glasses won't pair, flashes white after holding capture button & turning on.No blue flash in case or out.What else can I do?

A whining noise started coming from both speakers, I reset the glasses and now they won’t reconnect! Has anyone had this problem and can anyone help??

when I want to take picture or video my glasses says battery too low message. İ check battery from app 99 percent. Pls help me

My Ai glasses aren't connecting right. I'm unable to take a picture or video. Voice capture is not working. Any suggestions?

Hello,My Ray-Ban Meta Wayfarer became completely unresponsive during a firmware update.The update started normally, but during the "Restarting" phase, it remained on that screen for about 20 minutes. After that, the glasses disconnected and never turned on again.Since then:- No LED lights at all.- No response to the power switch.- No pairing mode.- The Meta View app cannot detect the glasses.- The charging case appears to be working normally.Is there any recovery procedure available, or does the device need service?Thank you.

I'm in Ireland. Everything was working fine then suddenly a few weeks ago when I try to use AI features it tells me the feature is not avaiable in my region. What gives?

I am a Ray-Ban Meta Gen 2 user based in Israel. Currently, Meta AI features (voice activation, look-and-tell, etc.) are unavailable here due to regional service zone restrictions, though basic hardware features like the camera and audio work perfectly. Given that Meta has recently rolled out localized Meta AI support with native Hebrew for WhatsApp and Instagram in Israel, I wanted to ask about the hardware roadmap. Is there an estimated timeline or roadmap for expanding full Meta AI integration on the Ray-Ban smart glasses to Israel? is it planned for 2026?

I have a Samsung Galaxy S22 Ultra, and when I try to use the capture button on the Ray-Ban Meta glasses, the glasses will disconnect from my phone. I also have a Samsung Galaxy Watch Ultra connected, and I thought that having both connected was the issue, but even when the watch is disconnected, the glasses will still disconnect when I try to use the capture button. I've tried resetting, hard resetting, and factory resetting the glasses. I've also uninstalled and reinstalled the Meta AI app and restarted my phone. Has anybody experienced this or have any suggestions?

In the new 126.0.0.207.412 Release, it seems the touchpad hold to invoke Meta AI does not work when "Hey Meta" is switched off. This is a rough one for stretching out battery life. Ie seen it pretty well reported on Reddit but I haven't seen it mentioned here, so... here it is as my first post here after joining the Meta Wayfarer G2  family earlier this week.  👋😁

My Ray-Ban Meta Wayfarer shows a red LED and disconnects when wear is detected. The issue persists after cleaning the IR sensor, performing a forced restart, and a 30-second factory reset in the case. The glasses automatically reconnect once removed

I am trying to install the Meta Display SDK through the META AI app but it keeps failing. Any thoughts are luck getting it installed?

Finding that about 50% of my pics have no location data. Really odd.. One pic will have it, then another 5 minutes later will not?Same area so not a coverage issue No changes in settings Any thoughts or suggestions?

Hi, when will the ai picture analysis function of Rayban Meta glasses become available in Luxembourg/Europe? Thanks in advance for help. Aldo

My Oakley Meta Vanguard case is stuck on 14% charge. This is clearly a software issue as I can charge used glasses in that case to 100%, while not connected to a charger.I'm looking for a way to factory reset the case, but all documentation points to "push the button next to the USB-C connector". This case has zero buttons.

I get this message based on your location you can now use Meta AI to help with that request, to turn it on, open Meta AI app.whenever I want my glasses to give me an intelligent answer, such as what’s the weather forecast. Of course, opening with Meta AI app does not have any effect, I have tried to reinstall the glasses, any ideas of what to do?

My rayban stories will not update and I have unpair them and factory restet and still it ask to install the update and will not 

My glasses just stopped working out of nowhere. First it said speakers are not working and now they won’t connect. Please help

Hi,Starfire Kylie Edition 0918 mic issue:- Hey Meta works fine- Alone in quiet room = clear- Room with people talking = my voice fades out and back in- Phone calls people cannot hear me when there is background chatterChecked:- App shows Connected and latest- Device settings > Audio only shows Adaptive Volume, no Microphone adjustment or Voice Isolation- Tried restart, re-pair Bluetooth, toggle Hey Meta off/on- Adaptive Volume off still fades Is this known crowd suppression bug for Starfire? Workaround until mic toggle added? Build: Starfire Kylie Edition 0918App: latestRepro: 100 percent - clear alone, fades with background chatter

Hi! I have been using it daily since October and I love the day to day with it on my updated Android. This morning I ran into a problem: the microphone on my glasses stopped working on my phone. My main case of wearing glasses is still using them as a headset for calls and sending voice messages. It is updated to the last version available. I've tried factory restoration (also unpair and re-pair) and nothing. I already had a first generation with a very similar problem, but there it was possible to remedy the problem by activating an option in the app settings. However, we do not have that option here. Anyone else with this problem and/or solution?

Hi everyone, I'm hoping a Meta moderator can help or escalate my case because I've exhausted the normal support channels. I have a pair of Ray-Ban Meta Wayfarer Gen 2 glasses that worked perfectly from day one. They paired successfully with the Meta View app, received firmware updates, showed battery percentage correctly, and worked normally for several months. Recently they stopped working and now appear to be stuck during startup. Current symptoms: Continuous blinking white LED after powering on.No startup chime or voice prompts.The touchpad still produces the normal confirmation click.The glasses never complete boot or reconnect to Meta View.On one occasion I managed to enter Bluetooth pairing mode for approximately 30 seconds, but I was unable to complete pairing before it timed out. Since then I have not been able to reproduce pairing mode consistently.At one stage I also observed four quick red flashes before shutdown. Troubleshooting completed:&nbsp

Hi, I recently bought the Ray-Ban Meta (Gen 1) glasses and I'm having an issue with WhatsApp. Sending text messages works fine, but if I ask to send an audio message or a photo, I get an error message a few seconds into the process: "An error occurred; please try again in a few minutes." I’ve tried re-linking WhatsApp to the Meta AI app, re-pairing the glasses, and even uninstalling and reinstalling Meta AI, but nothing has worked... Is anyone else experiencing this problem?

Dear Ray-Ban Meta Support, I purchased a Ray-Ban Meta Gen 2 on 26 March 2026. Since using the glasses, I have experienced significant pain in my ear where the temple arm rests. The pressure from the glasses has caused skin irritation and a painful swelling, as shown in the attached photograph. Due to this issue, I am unable to wear the glasses comfortably. I have not experienced this problem with other eyewear, and I believe there may be an issue with the fit or the product itself. As the discomfort has resulted in a physical injury, I kindly request that you replace my Ray-Ban Meta Gen 2 with another unit under the applicable warranty or replacement policy. I would appreciate your prompt assistance in resolving this matter. Product: Ray-Ban Meta Gen 2Purchase Date: 26 March 2026 I have attached: A photograph of the affected ear. My proof of purchase (invoice/receipt). Please let me know the next steps for processing my replacement request. Thank you for your prompt attention. I look

i can't play Spotify with my voice on my Vanguard , "i'can't do this on you're glasses" if i run the spotify app it's ok i have th sound on my Vangaurd but by voice it doesn't work , any idea ? 

I meta fury associati al samsung s26 ultra non inviano messaggio vocale di whatsapp, mi dice che si è verificato un errore e di riprovare piu tardi. A qualcuno da lo stesso errore. Premetto che ho tutti i permessi attivi sia su whatsapp che meta Ai