Other Troubleshooting

I purchased a gorilla tag shiny rocks gift card for the Meta quest and I’ve redeemed it in the app, but there are two accounts in my app mine and the one I monitor of my son who has age restrictions. It was his gift card but now it’s loaded into my account. I’ve tried using the chat function to fix the issue but it never connects me with a live agent. It’s maddening. How can I get in touch with someone about this? The help page is also telling me it won’t load bc of technical issues

How do I find my store pin?

Ok so I quit vr for 2 moths and when i try to log in in its says log in with email and phone number on  computer and when i put my phone number to send me a code it does't send me a code so i tryed many time but still dont work can you guys help me for my VR 

When i was bored and wanted to buy some paid apps but the payment didnt go through with my card and it said i need to appeal it and i did but didnt work for the 5th time so ive contacted meta store support and waiting for 10 days but my issue havent get fixed yet so can someone tell me whats the problem? Also when i checked my wallet it said my wallet got restricted for doing unusual activity

Updated everything. Nvidia 610.74. Latest meta software. screen keeps freezing after 10/ 20 minutes of playing. Game continues, sound continues. just a fully frozen headset. really annoying I mainly use the headset for racing games. Just cant use it like this. It worked fine for a long period. and now meta broke it again...  

So I bought quest pro controllers to use with my quest 3 last October. They haven't had any problems whatsoever until now. I wasn't using my pro controllers for like 2 days because steam link was making them act up, so I was using my quest 3 controllers. I had the pros charging last night, so I know they're not dead. The left one turned on and re-paired without any problems, but the right one isn't doing anything. I held the meta button and the a button, the meta button and the b button, for like 10 minutes in total (I held them down a few times) and it just isn't doing anything. No lights, no vibrations and it won't turn on, the only time it does anything is when I put it on the dock, the light turns green because the battery is full. It had no problems last time I used it, and it's not like it's not holding a charge because then the light would be orange, but it's green when I put it on the dock.

Subject: Request to Restore the "Horizon Central" Virtual Environment Dear Meta Support Team, After installing the latest system update on my Meta Quest 3, I noticed that the virtual environment "Horizon Central" is no longer available. This environment, with its beautiful blue sky and the floating building, was my favorite virtual space. I really enjoyed spending time there, and it made using my headset a much more immersive and relaxing experience. I would like to kindly ask if it is possible to restore this environment or make it available again as an optional download. If it was removed unintentionally, I would appreciate any information on how I can reinstall it. If it was removed intentionally, I would be very grateful if you could pass my feedback on to the development team and consider bringing it back in a future update. I believe many Quest users would be happy to see this classic environment return. Thank you very much for your time, your support, and for considering my requ

I bought a Meta Quest 3 a few days ago. The graphics are bad; it is blurry at a distance, and it's like I am watching something with 800x600 144p resolution. I thought this was 4 K at the very start, not on me to search what I should do. Can someone help, please?

Since the last update does not work passthrough. From the start on, which has a grey screen and need tap two times the on/off to see not only dark grey, there is horizon ambient. If I choose Passthrough it appears a small window which say, that I can go every time back to horizon ambiental. If I close this window appear again horizon, if I only use the occulus button to go to menue, as well I am back in horizon. I really like to navigate through menue in Passthrough, but it is not possible since the last update. I have a Quest 2

The headset commonly doesnt open any ui after login, you can recenter, open the power menu, click the meta button and hear the menu sounds, but it wont appear. Also, the area where you enter your PIN freezes all the time, then unfreezes after 2-3 seconds. Its already been factory reset once and i am not willing to do it again.

Teen vr Headset stuck on a break and disconnected from wifi. How do I reset this? 

So I toggled the battery saver mode 3 days ago and ofc it lowered resolution. I wanted to test the feature. So I toggled it on, saw the change, and then toggled it off. When I turned it off, the resolution stayed the same, the fovetated size stayed the same. Everything was the same as if I was still on battery saver mode (with full charge on the headset).   I ignored this issue until today as I cannot deal with it anymore. I restarted the device, resolution is still low, text is pixelated, FOV is terrible, everything warped. The headset thinks I'm in battery saver mode still. Tried toggling it on and off and there is literally no change when turning it on, and of course no change when going back to off.     Please help.    I'm on v60

So i am getting an error yelling my my hardware is incompatible. Which it isn't and have checked to list provided to verify, I have also tried all troubleshooting and tests to which have no success in riding me of this error.  Ryzen 9 7950X3DCorsair Vengeance 128G DDR5 6400MHz Kingston Fury Renegade M.2 Read: 7300 MB/s, Write: 7000 MB/sASUS ROG X670E-E MotherboardASUS Prime RTX 5070 12GB Quest Link Cable bought from QuestLink Speed 2.3-3.0 Gbps test keeps varying Is there any reason I should be seeing this error? 

My Rift S serial number is not recognized by the support website, so I cannot create a support ticket. Could a Meta support agent please help me open a support case?

Hi, I recently purchased a used Meta Quest 2. The seller disclosed that the right controller doesn't stay on and the left controller has severe stick drift. I understand it may be out of warranty, but I was wondering if Meta offers any discounted replacement or trade-in program for both controllers

Whenever I start a call with a certain friend in any group chat on Vr or the meta app it would not start a call or state that it failed to start the call, and this friend was someone I had accidentally unfollowed, but it would let me refollow him. I have already rebooted the headset, and made my profile not private. Any help?

Hello. I am contacting you from a different account because my main Meta account was disabled and I can no longer access support through it.My account was disabled after the age verification process. I am 16 years old and I submitted my ID card and CPF to verify my age. This was not my first attempt at age verification, but it still did not work, and my account remained disabled.I believe there was an error during the verification process. I have never intentionally violated the Terms of Service and I have been using this account for a long time.I also performed a factory reset on my Meta Quest to add another account. After that, I realized my main account had been disabled and I lost access to it and to my purchased games.I own several games on this account, including Five Nights at Freddy's: Help Wanted, Among Us VR, and Project Demigod, and I do not want to lose access to my purchases.I kindly request a manual review of my account. If there is no violation, I would greatly appreciat

I've been having lots of trouble with my link app. For starters my skreen has been blacking out/ freezing to only what I was last looking at when im playing. So I deciced to do a repare of the app, it got not even a quarter through downloading when it froze and gave me an errer screen prompting me to restart my computer. I redownloaded and restarted my computer several times and it gave me the same promt every time. things I've tried:Deleaded any local app data relating to my oculus quest link or oculus in generalEnding any tasks related to the quest link or oculusTemporarally disabling any anti-virus/ firewalls that might be in the way of allowing me to install itClearing any local proxy and security connection berriersClearing up space on my computer/ deleating any unused files and appsand running the installer as administration Im not sure what else to do, so if anyone has sugesstions or solutions  PLEASE reach out. Ty :>

I had a left controller not connecting anymore so did troubleshooting and customer service. They gave me a return label and I shipped it to them, I believe 6/4/26.  I haven’t gotten it back yet and it’s July 20. Every time I contact support they say it’s escalated and they are looking into it. I told them just send me another controller. I’ve invested $800.00 into this and my son hasn’t been able to play on it all summer vacation. How can I add screen shots of the email conversations? I just want a controller.

My Meta Quest 2 can no longer install large games. Downloads reach 100% (for example, 1.6/1.6 GB), then either get stuck, disappear, or show "Wi-Fi network connection error". I've tried multiple Wi-Fi networks, including a phone hotspot. I have over 60 GB of free storage, I'm on the latest software, I've restarted and force restarted the headset, and there are no other downloads or updates. This started after a software update earlier this year (2026).

 I cant login to my meta account. When i try to log in it says send sms to the phone number or use recovery code. I changed my number so I dont have access to my old phone number and i dont have recovery codes too. I am still logged into my quest 2 and the meta quest app, but I am trying to login to my oculus app on pc to play pcvr.  Im writing from my second account. Please help.

When I go and hold down the power button to get to the shutdown menu it never shows until I hear the shutdown sound and when it shutdown it just turns off the screen on standby. So I'm constantly loosing battery. Anyone know a solution?

Hi everyone, I’m hoping for some input from experienced Quest 2 users before I make a final decision regarding controller replacement / moving away from meta by upgrading my headset. Over time, my right touch controller (and to a lesser extent the left) has developed noticeable tracking degradation. This wasn’t a sudden failure, it gradually became more apparent during gameplay, particularly in Beat Saber where consistent tracking is important for accuracy and fitness use. I’ve gone through extensive troubleshooting, including:Testing in multiple rooms (including a different property)Controlled lighting conditions (no direct sunlight, no reflective surfaces, no LED interference)Fresh batteries (multiple brands)Re-pairing controllersCleaning headset cameras and controller ringsGuardian resetFull factory resetTesting both standalone and via PCVR The issue persists across all environments. I’ve been in contact with support and understand that, as the device is out

Hi i bought a brand new meta quest 3 from amazon in December my son was playing on it about a minth ago and the screen just went gray I tried to factory reset it 5 times it just does nothing, the screen works as it goes from black off to gray on but nothing after that when I try to speak to meta help it says my account isnt reconised and then when i try to do it useing the serial number it says the serial number is not reconised went to amazon to get help they dont have help for the product and just direct me to meta help, i really do not have a clue 

I had 5 minute recording. My glasses updated. And now i only have 1 min and 3 min.When will I get 5 minutes back. This is frustrating.