Other Troubleshooting

I bought the meta quest 3s from amazon in December for my sons Christmas, however it has really bad stick drift now and dont know who to contact for support? It would still be under warranty so if anyone can point me in the right direction or offer support I would greatly appreciate this. Thank you

My finger isn't recognized when I place it on that partof the controller, which can be annoying for games like VRChat where I constantly make a peace sign because of this bug. I have a Meta Quest 3S and it's only the right controller that does this. I've already tried resetting it, but that didn't work. Can someone tell me how to fix it? (I'm sorry if it's a bit confusing i'm ESL)

My sons account is tied only to gmail account, we are locked out due to 2FA requesting a sms code sent to old number we no longer have access to, we confirmed via email successfully but then requires a second code to said old number which we cant recieve. add new number directly to headset but in settings in headset will not let me delete old number even though thats an option the button does nothing. Could someone from the support team helps us either manually remove the old number from account or temporarily disable 2FA so we can complete recovery using new number. happy to provide account details via PM. 

This Quest 2 was purchased second-hand and has been used normally with a personal Meta account. After a factory reset, the device now says it is managed by an organization and redirects to work.meta.com/device. Neither the previous owner nor the current owner enrolled the device in any organization. Somebody can help with that?

Hello all, the latest update for Quest 3 v 2.5.1034 brought back the feared no hand tracking starting bug.Put simply, when bringing quest 3 out of sleep, the hand tracking just completely shuts down, no recognition, no input, nothing.You need the controllers to bring it back.Productivity breaker, please investigate

Hi community, I have been dealing with an account-level restriction on my Meta account for nearly a week (Ticket #09525903) and am hoping someone here — especially a community manager or Meta employee — can help route this to the right internal team. Here are the key facts: - The issue persists across multiple Meta Quest headsets (confirmed not a hardware problem)- The issue also occurs on the Horizon app on both iOS and Android- Other accounts work perfectly on those same devices- This is definitively an account-level restriction / database error Despite providing this evidence repeatedly, I have been redirected to 6 different frontline support agents over nearly a week, each misclassifying it as a hardware issue and directing me to irrelevant troubleshooting steps (factory resets, etc.). Specific symptoms:- "Something went wrong, please try again" error when inviting my son to games- "Restricted" error across multiple headsets and the Horizon mobile app- All

Trying to install Meta Link App on a new work computer.Keep getting the following error:Log files indicate a SLL Certificate error 

Eu coloco meu cartão para compra jogos , mais está dando que por outros motivos não está dando , já mandei minha identidade como pedirão isso foi 5 de junho e até hoje não resolveu minha situação, por favor podem mim ajudar

ive used the code and reset everything and nothing seems to work it says device found then not even a second later changes to no device found and it just repeats 

I am trying to signup as a developer for an application i am creating. But  i never receive the verification code. I am using a US based telephone number.

Gibt es Hilfe für dieses Problem? Meine Quest 3 lag im Bereitschaftsmodus in der Tasche. Wenn man sie aufsetzte sah man üblichen Homebildschirm. Normal geht die dann ja irgendwann aus, um beim nächsten Aufsetzen wieder zur Verfügung zu stehen. Jetzt bleibt sie aber dunkel, der Einschaltknopf hat keine Funktion, weder beim kurzen Antippen, noch beim längeren Halten. Der Lüfter läuft aber endlos. Oberhalb der Brille fühlt man den Luftzug. Controller haben keine Wirkung. Wie kriege ich die Brille wieder aus?

so i connected my discord account via the official way on meta.com but now if i start up my headset my discord just says im playing a game called activity center and when i tested it with animal company it didn’t do anything on discord but when i turned off my headset it said i have been playing animal company for 50 minutes which is probably correct but oh stoped showing i was playing it after like 15 minutes and now it doesn’t even work anymore

Im trying to get my second hand meta 2 updated on the initial setup but after about 5 mins on the part 1 of the update it just reboots itself and stops updating, is there a fix for this? It even does it when I connect it to the pc, currently I cant use it at all

I had a few months break from VR. Lately I started using my Quest 3 again and after all updates, I noticed that now LEDs on Quest 3 and Elite strap stay off when charging. Is this a new bug or stupid feature? A few months back LEDs on Quest and strap were orange while charging and green when charging is finished. Now only option to see charging status is to press power button and look on Quest display. Do anyone has this issue or am I alone with it? 

Headset keeps giving errors for tracking and I have now realized cameras and pass through are not working at all. I have tried reset, hard reset, and factory reset. Nothing working. Is there any feedback or solutions?

I just received my Meta Quest 2 yesterday. I am in the process of setting it up. Now I am being prompted for a 5 digit code. I am to look into my headset, but it won't turn on? I am a serious newbie to this technology. Your assistance will be so appreciated. Thank you.

Since the update, when you view a video in the browser and put it into 3D 180 left right, it only displays in the left eye. The right eye doesn't get the video and you see either the passthrough view or if in loft mode, the right eye only goes black. 

My meta quest 3S shows "No Command" with a lying down android and a red error sign. The LED is blue/white. It won't let me get to the boot menu to factory reset. Can anyone help?

I am writing to request assistance with recovering my Meta Oculus account, as I am unable to log in due to a two-factor authentication (2FA) issue. The account is not linked to a Facebook profile; it is a standalone Meta account. And I have changed my phone to a new one, I no longer have access to the Authenticator App.I have created a new Meta account to make post here, as I cannot access my original account. Please assist me in recovering my account or disabling the 2FA so I can regain access. I am happy to provide any further details or verification required.

On May 18, I contacted Meta because my Quest Pro was showing multiple problems but a new and worser one started to appear as the Face Tracking stopped working at all, a support case was created #09441433 and after many checks and complications, Meta finally ended up accepting to replace my headset, they asked for my full kit and I sent it during May.On the 1st of June, my return (230YB01DCXXXXX) was finally reviewed and accepted, I was told to give 5 to 7 business days for processing but replacements usually ship the same day, however I didn’t got any kind of news and my headset was never replaced.On June 10 I contacted again re-opening the ticket and the next day I was told I was going to get “more information or an update in the next 3-5 days”, with this answer the ticket got immediately closed, yet this is the time where my headset still has not been replaced and I haven’t got a tracking number.In total, it has been almost a month since I sent the headset and haven’t been able to us

So this all started after i got done playing 4 days ago i hopped off because my headset died and before this it was charging fine playing fine everything was phenomenal but i tried to get on h3vr and i noticed my headset did but when i plugged it in nothing no charging light it wont even turn on to show the zero battery icon and i tried everything holding the power button and the volume button tried charging it over night didnt work tried blip charging and no new result. And im kind of mad because what could have happend while it was in my case for 4 days and i did not touch it. Also it is still in the 1 year warranty and I have best buy total so im wondering what to do wether or not im gonna have to replace it and pay for it or not gonna have to pay because its still in warranty and i have only had it for around 5 months because i bought it on January 29th 2026. Any tips would be helpful thank you

When I logged on to vr and wanted to play a game I logged on and was met with the new menu and i dont like it so can somebody help me to get the old menu back please I don’t like it at all 

For three days going into horizon world then into instance and I’m falling to the floor avatars above me playing games with triangles ? Anyone help I’ve tried everything factory reset, reboot, clearing cache, uninstalling , installing, reporting bug issues you name it , checked for updates. Still happening 

getting the infinite loading with the 3 dots issue when trying to do pcvr on my quest 2, ive seemed to narrowed it down to highwindservice.exe, thats what shows up in event viewer when i try to turn link on but i dont really know what to do afterwards

Hello,I am writing this post as a last resort because I am completely stuck in an automated loop with the support team, and I need a human being to actually look into my case.Here are the facts:Issue: Left Meta Quest controller battery failure (device still under warranty).Action taken: Following support instructions, I shipped my left controller and its battery back to the repair center in mid-March 2026 (nearly 3 months ago).Current status: I have received absolutely no updates regarding my replacement.Every single week, I receive automated, AI-generated emails telling me that my case is "under review" and that the team is "working on it." This has been going on for 12 weeks. No real person is actually handling my file.I have already filed an official complaint with the French consumer protection agency (SignalConso) and sent a formal legal notice (mise en demeure), but the support tickets keep looping automatically.Could a Community Manager please step in, escalate this ticket to a