Other Troubleshooting

Hello,I am writing this post as a last resort because I am completely stuck in an automated loop with the support team, and I need a human being to actually look into my case.Here are the facts:Issue: Left Meta Quest controller battery failure (device still under warranty).Action taken: Following support instructions, I shipped my left controller and its battery back to the repair center in mid-March 2026 (nearly 3 months ago).Current status: I have received absolutely no updates regarding my replacement.Every single week, I receive automated, AI-generated emails telling me that my case is "under review" and that the team is "working on it." This has been going on for 12 weeks. No real person is actually handling my file.I have already filed an official complaint with the French consumer protection agency (SignalConso) and sent a formal legal notice (mise en demeure), but the support tickets keep looping automatically.Could a Community Manager please step in, escalate this ticket to a

Hello, I was looking to see if someone could help me with accessing my Steam games through the Oculus 3 headset. I was playing Into The Radius 2 with a friend. I noticed my connection kept lagging or disconnecting which means my Wi-Fi must not be able to keep up with the game. I then was told to use Link Cable by Meta to connect through hard wire through my PC. I went out and bought the $80 cable for it to not allow me to play the game I want to play. I connect the cable, and log into the Oculus. I go to the Steam Link to access my games but it says I have to be connect to steam link via wire-less. I don't want this because of my internets Wi-Fi. I tried googling multiple different ways to fix but cannot figure out how to get around this. 

I just got a net quest 3s not too long ago but now it’s stuck on a blank gray screen after the logo shows up. Not only that but also my controllers will beep and vibrate non stop

After updating to PTC v2.4, my Quest 3 has constant tracking issues. Every 5 seconds the headset loses room tracking — the view flickers and jumps, and it says it cannot determine position in the room. Before this update, tracking worked perfectly. Steps I have already tried:- Factory reset- Cleared boundary history and redrew Guardian- Cleaned cameras and proximity sensor- Opted out of PTC None of these helped. The issue started immediately after the PTC v2.4 update and is 100% reproducible. Device: Meta Quest 3Firmware: PTC v2.4 Please advise — is there a way to revert to stable firmware, or is a fix coming in the next build?

I got an email from meta saying that a child under the age of 13 is using my headset (i made another account for my little sister) and that it will suspend my account on June 21 2026 if I don’t confirm my age. However, I am older than 13 (my sister isnt and we used her number to sign it up) and I tried to confirm my age but the link just puts me on a page to sign in and when I do it doesn't let me do anything but change my language? How do I confirm my age?

Please help me.Meta arranged a replacement for my Quest 3, and I received a refurbished device. I followed the setup instructions you provided, but the controllers showed an error and I could not proceed with the setup.I contacted support about this issue. The chat support team told me the controllers were defective, but the email support team told me the headset was defective, so I was not sure what the actual cause was.Because of that, I sent back the headset and both controllers together. I clearly informed support that I shipped the headset and both controllers together, and I also provided the controller serial numbers and the shipping documents.However, today I only received one controller back. Also, the Quest 3 headset I received is still in the exact same defective condition as before.I have already tried a factory reset, and I also tried holding down the controller buttons to pair them again, but I still get the same error and cannot proceed with setup.I have already followed

I just purchased a meta quest 3 about 2 weeks ago and the screen would turn black when I had it on. I wouldn’t even be able to type in my passcode by the time it turned black. I did what was said to hold the power and volume buttons for 10 seconds and once I did that it turned off and started blowing air from the front side of the headset. I’ve put it on a charger, held all 3 buttons for 30 seconds+ and still nothing. It’s been 10 minutes and it’s still just blowing out air. 

I looked through forums, contacted support. Tried all the steps to reboot and even factory reset and it won’t let me do that, I’m at a loss and don’t know what to do 

How do I link a preexisting child account to my account (parent)?

My child's account (10-12) is no longer linked to mine for some reason.  This just started randomly in the last few weeks.  I bought him a new game for his birthday, but discovered I could not pass it along to him after entering the code.  I have hit a dead end with the Meta Support site.  I have tried logging into his account online, but I cannot get the code to send to his email. He does not remember his password and I get an error message when I try to reset his password. I tried the invite link route, but it only added my account to his headset.  Does anyone know what I can do to get the account linked again in order to gift the game to him?

Hello everyone, does anyone know how to change the currency in the meta quest application because I have it set to USD and I would like to set it to Euro? Someone can help me

Hello i have AX3000 Tp Link WIFI 6 router, initially as i setup Quest 3 for the first time steamVR worked flawlessly. But there were 2 automatic updates on my Quest 3 and since when i move around my picture freezes and i see empty black space around me + textures flicker!Steam support wasn't much helpful so far!I am using Air Link and Open XR is handled by Oculus!I tried to reinstall steamVR and meta link app clean! But issue persists.Meta store games work fine! There is 0 traffic on my WIFI 6 router...And i have it in same room i am playing! No other wifi at least from my flat, but it worked flawlessly first time!This issues started happening abruptly after first update! Sometimes starting steamvr or quitting on Quest 3 freezes even my whole pc ( steamVR is known for this supposedly)...Please advice thanks!BTW: How again to tell if updates finished on Quest 3? HMD won't restart, no led flashing, i am not sure if it is safe to turn on, i waited like hour left it charging!&nbs

Hi all, having no success via the support email I thought I’d try here. My son was recently blocked from his account as it claimed he wasn’t 13 and needed to provide ID. He doesn’t have ID but before I even get to that the page requesting ID to be submitted doesn’t work - I click the button and nothing happens, I’ve tried on a browser and in app. No joy. Has anyone had any joy with this? He’s also vanished from under my account page which I previously used to manage his profile. He recently has a birthday so I don’t know if that’s the issue, or that he did the dot passcode and was unable to log back in because of that particular error, but any suggestions welcome or should I just accept the account is lost along with the games on it?

  Everything seems fine so far, but when I charge the headset to 100%, take it off the charger, and turn it off, The headset turns back on and,  by the time I come back to use it,the headset is completely dead. then I have to charge it again and wait for hours before I can use it. What’s going on, and what can I do to fix this?

I purchased the quest 3 over other options for it's cameras and passthrough functions hoping it would assist me between swapping functions between what I'm doing outside the headset and back to what I'm doing on it quite well. But the screen is plagued with a resume experience bar, and no possible way to disable the pop-up. The bar is annoying in how it follows your head around, and messes up depth perception by existing in a different spacing, it's unsafe and unhelpful for the tasks I'm doing. The long and the short of it, I want meta team to add a function to disable the unhelpful"resume experience banner" and if not, is their anyway i could modify my headsets system to remove it?

I want to begin this by saying how dare you meta, I disabled oculus from starting up, closed the window and when I went to terminate the task in my task manager, oculus somehow managed to worm itself into opening again. this is beyond invasive, it's disturbing. If I can't stop oculus from opening down at a command line level, then how do I know you're not scanning my files and reporting them back to your data farms, are you that desperate to see the photos I have saved on my computer you perverts??? this application is no different than a virus, the only difference is instead of holding my files hostage, it's stealing my information and selling it to the highest bidder.

 Hi everyone,I'm posting here because I'm facing a frustrating issue with my Meta account and hope someone (or a Meta moderator) can guide me on how to resolve it.Recently, my Meta account was suspended because I apparently missed the June 5th deadline to verify my age. I haven't been checking my email lately, so I completely missed the warning notifications until it was too late.Right now, the account is fully suspended, and I am unable to log in to submit an appeal or verify my age through the standard web portals. Since I can't log in, I'm stuck in a loop and can't access the regular support ticket system either.I am the legitimate owner of the account, well over the required age, and am more than willing to provide my official ID or credit card to confirm my age immediately. However, I just need a functional way to reach Meta Support to reopen the verification channel for me.Has anyone else successfully dealt with this after missing the deadline? Are there alternativ

Hi guys,Recently, (as of the time of writing this, 7 minutes ago), my hand and controller tracking have not been working ever since I turned on voice control.I was browsing in the settings, I came across "voice control". I thought it would be neat, I could use my words!I learned the tutorial, blah blah blah but after I got out of it, my controller and hand tracking did not work at all. I was stuck with a purple microphone icon and a problem.I tried restarting it, but it only made me stuck at the account selection.Can anyone give me ideas to help me? Thanks!

The screen is gray.  I tried to boot the system and didn’t work.   I didn’t try to Reset to factory.   What should I do? one more thing.  When I choose the Device Info the Lock State appears LOCKED.  Thanks in advance for the help

My left Touch Pro controller wont charge, I try to clean the contact patches but nothing changes, I try multiple different outlets but nothing changed, multiple different blocks even though you shouldn't and still its broken, just displays a red dot forever and no haptic confirmation either. No drops or water contact or anything of the such in the past before it happened, it had just been sitting nice and neat in its case.Of course im hesitant to open up my $300 controller that was clearly never designed to be opened, im hoping I dont have to send it to meta and pay more money, what can be done or am i out of luck?

On any quest I've had browser downloads always cancel themselves around 300-600 mbs in and this only happens for the browser and not the actual library. I've had 3 quests, 2 quest 2s, and 1 quest 3s and its happened on all of them. Its extremely annoying when i wanna play my friends games when they don't have their game on applab/the meta store (also it doesn't matter where the file came from). One thing i should mention is that i do use hotspot and my phones signal is usually horrible

After the most recent update, my Rift S suddenly can't boot completely and is stuck on the 3 dots.  If I try to run the Device Setup again, it says the sensors can't track the headset.Things I have tried:Restarting my computerRestarting the Rift SDifferent USB ports on my computerBlocking the sensor in the middleUsing the debug tool to enable the Bypass Proximity Sensor CheckDoes anyone have any other suggestions for what to try?

My account is in good standing. I can play games just fine. I'm over 18. I have NEVER been able to access worlds. A representative told me that it was an account issue but there is a way to reset it. Does anyone know how to do it? Apparently there was a hidden agreement that I overlooked and now it won't let me into worlds.

I have been trying to update my subscription which should have auto updated but I keep getting an error message. I deleted the payment card and re-entered it but still same error. Now all the games we purchased are wiped off the VR. 

So i was looking through my closet and found this gearvr, so i took my old s7 and inserted it into it and i apparently alerdy had all the oculus app on my old s7, but in vr it said i need to login in the oculus app. So i take out phone and try logging in, but i get the no internet connection error, but my phone has wifi and websites work. Please help and thanks upfront