VR Forums

I lost my phone that I registered the headset on, approximately 2 years ago, and now have a dumb phone ( i dont need a smart phone i get about 16 hours screen time as it is ). why am I not able to make certain purchases? the ones that I can, i have to go on the continue on browser bit and put my pin in then close the window and all is well. but recently nope. no dice. it needs to continue int he 'app' do i have to spend a couple of hundred quid on a phone that im not going to use, to be able to by apps. FUMING. 

Does anyone no how too get a suspension lifted on meta worlds 

so the day before this issue my quest turned on in the night randomly and ran out battery so today i charged it to a green light (it wouldnt connect to my phone) and i put it on thinking it maybe stopped itself in the night and didnt shut off so i pressed instead of holding down the power button it had it sowed a moving static screen for about 2 seconds and went dark held it down same thing again but then i held it down once more and it booted ive never had a issue like this before except a few months ago it bootlooped 3 times but then actually started up

So I have an oculus quest 1 and didn't play for a really long time. The account was deleted and although I managed to set up a new one and retrieve the games I can't connect to the headset. I have tried factory resetting the vr ,but every time I get to the set up for the oculus it keeps me stuck in the safety video with no way to progress 

So after a few weeks without using my headset, I put it on today, it updates to v79, and now the passthrough cameras are completely black. Even when defining the play area I cannot see my environment. Any ideas on how to fix this? 

Hey folks, just got a Meta Quest 1 off a friend and when trying to download the OculusSetup.exe, the installer doesn't load and I am left with the above message. Could install it on my MSI Claw with no issue but I try to use my PC thats actually compatible and it fails to install. Any help here? I've already tried to delete any oculus files from the PC and firewalls, to no luck

We have been unable to use the controllers as they appear to have disconnected from the headset and have tried the battery removal and other guidance with no success.The other issue appears to be the headset as when we power on it comes up with the logo,then the password screen (which we can’t get past as the controllers aren’t showing as working) and then it appears to power off.We have tried charging for a few hours on another charger for a switch as recommended but we still have the same issues.Has anyone else had a similar issue or may have advice on how to reconcile the issue before we admit defeat that it’s broken?

The connection USB- C Link doesn't work. My computer can't detect my devices, either with the original cable or with any other. Is there a new solution for this problem? It was working fine until the new V79 update.Thanks!

I have unlocked the skill tree to enlist Draugar when grappling Djehuty’s skull. It worked the first time and never after. Rolled back the game, re-earned enough skill points to unlock that skill once again, and it worked the first time once more and never after. I have tried all bug fixes, including uninstalling and reinstalling the game and reloading my saved game. Still cannot utilize the skill. It appears that the grappling ring may appear partially and briefly in the region of the neck. For the most part, the beads strike well above the skull with no grappling ring present. Same issue appears to be the case with the unlocked abilities in the necromancer staff. Any help or insight will be appreciated, looks like a great skill to have, and I feel a bit ripped off for having utilized many skill points to get a useless item.

I went to connect my oculus pro controllers to my oculus quest 2 in doing so it had me disconnect my current controllers. Then my VR turned off and now neither is working on my VR and my hand tracking is turned off I'm stuck at the continue screen when you first turn the headset on so it won't connect to my phone to connect the controllers what should I do. 😭

Meta Quest 3 Oculus headset Won't Power on.  Have tried holding power button for over one minute, will not turn on.  Have tried using different charger and power source plug in charging for several hours and still won't power on.  From device, says headset is fully charged, but won't power on.

i was playing a game and out of no where my oculus randomly turned off. i tried powering it back on and it wouldnt work so i just got off it for a bit. around 5 minutes later i saw it turned on but the screen wasnt on and the oculus was just blowing air out. now my oculus wont turn on or charge

Games that support the 30-minute trial feature generally show two options in the store: "Free trial", and the purchase button. However, when a game is also available on Horizon+, the Free Trial option is replaced with a "Get with Horizon+" button. Compare the pages for Moss II and Swarm, which both have a free trial but which cannot be accessed for Swarm:Moss: Book II has an option for a Free TrialSwarm does not - it shows the option to join the free trial for Horizon+ in the bottom right, but I'm looking for the game's free trial.The mobile Meta Horizon app has the same problem. There is a workaround available: going to the store page on a PC web browser still shows the free trial button, which successfully installs to my headset. Still, anything that requires taking off the headset and using a separate device is a minor annoyance. It would be nicer to have a way to download free trials on the headset itself.The page for Swarm on meta.com shows both the option to start the Meta Horizo

Oculus 3 cable link not connecting to PC 10/26/2025 I purchased my Oculus 3 a few months ago and it has been working flawlessly since then. On approximately October 22, 2025 when I logged into the cable link app an update was available and I installed it (Version 79.0.0.1143.381). Right after the install I tried to use the cable link and it would not connect to my PC. I have since tried to find the issue with no success.I have uninstalled and re-installed the cable link app multiple times. Checked my firewall, checked my permission, tried to move my cable to different ports, Googled the problem as well as Reedit with negative results. I have even purchased another cable, which didn’t work. Lastly I did a factory reset on my headset which also didn’t work.My headset works as it should. The cable I have is recognized by the headset but not the cable link app. My cable even charges the headset when not in use. I am at a lost on how to resolve this issue and need help.plus i can't fin

After my Quest 3 got stuck on the initial logo, I started looking for a solution. I tried updating the firmware through the official website and via ADB, but it was always the same. The new firmware only loaded to 48-50% of the way! What should I do now? Can anyone suggest a solution? Or have I just spent hundreds of pounds on this device for nothing?

Receiving the undefined error when opening the meta horizon app to start the pairing process with a quest 2 headsetsame error in another thread where I have followed the same troubleshooting steps and there is no resolution in the thread other than to reach out privatelyreferenced thread: https://communityforums.atmeta.com/discussions/PairingConnection/typeerror-cannot-read-property-type-of-undefined-on-meta-horizon-app---quest-3s-/1336285

After resetting my Quest3 to factory settings using the engineering menu, I'm experiencing the following issue: when I turn it on, the Meta logo lights up for a few seconds, then a white dot appears briefly in the middle of the screen, then disappears, and the entire screen turns gray. What should I do? There's no service center nearby. Could you please advise me on how to resolve this issue?

HiQ3 with Win11. latest patchAll was working before V81. USB now no longer finds the Q3. Tries to repair the installation. During that, it encountered a problem, stating to restart PC and re-install.Problem is happenening again. Unable to istall PC Software now. And it does not give any hints whats wrong...All was working nice 4 days ago...Any idea?Thanks a lot

Hi,I’m experiencing an issue with my Meta Quest 3 that I haven’t been able to resolve. When I power it on, the Meta logo appears and I can hear the startup sounds and see the volume indicator, but the screen remains completely black afterward — no menus or visuals appear.Here’s what I’ve tried so far:Restarted the headset multiple timesPerformed a software update through the boot/recovery menuAttempted an update/repair via the boot menu optionsCompleted a full factory resetUnfortunately, none of these steps have resolved the issue. In the boot menu, I also noticed that the device status is listed as “Locked.” I suspect this might be the root cause preventing the headset from functioning normally or pairing with the Meta app.Could someone from Meta Support please advise on how to unlock the device or restore it to working condition?Thank you for your time and assistance.— John R

I have only one game on my headset and 230GB left of storage. I already tried a factory reset but I still have the notification pop up and it kicks me from the game. Please help. 

I bought the offficial usb 3 cable from meta but under windows only usb 2.0 is working.I think it's because windows 11 use a generic usb2.0 ribver when I connect my quest3 as you can below: How can I force windows 11 to use the correct quest3 driver ? 

It pairs initially, I go through all of the setup then get to the safety video and it will not allow me to proceed. Meta also isn't allowing me to contact support about this, can anyone help?

Hello, when I try to purchase the game I get the message We've noticed something unusual and, for your security, this request couldn't ...HELP 

Bonjour,Je souhaite demander un remboursement pour le jeu bone lab.J'ai dépassé les 2 heures d'utilisation parce que j'ai essayé de voir si le jeu fonctionnait correctement, mais j'ai rencontré des problèmes qui rendent l'expérience très difficile sa me fais mal a la tete et sa me donne le vertigeJe n'ai pas pu profiter du jeu comme prévu.  Je vous remercie de bien vouloir examiner ma demande de manière exceptionnelle.Cordialement.

so today i wanted to refund strayed to bur hard bullet, so i contacted meta support and they said i couldint get a refund because i was " using refunds to much and to often" and i don't  refund that much and i can't refund my game. meta your the worst