VR Forums

Hi everyone,I’m developing an app for Meta Quest and I want to integrate a bug reporting system so that users can easily report issues directly from inside the app.Are there any recommended approaches for implementing this?Does Meta provide any built-in APIs or services for bug/feedback reporting?If not, are there any third-party SDKs (like for in-app bug reporting, crash logging, or feedback collection) that work well with Quest apps?Any guidance or resources would be really helpful. Thanks!

I've got the log back in on another device, and when I go to meta.com/device i am getting an error message, saying does not exist. Help please!

I can’t play beat saber because there is just black screen and nothing else. Reinstalling the game didn’t help. Do you know what to do?

Hello,I was using the free trial and when I tried to cancel, I was offered an additional one-month free trial, so I extended it. However, I noticed that I was charged. Could you please clarify why this happened?Also, on the Horizon subscription page, it says that if I purchase the annual plan for 78,370 KRW, I will receive 36,000 cash. Does this mean that I will actually get 36,000 cash when I subscribe to the annual plan, including next month as well?

I'm using the official Elite Strap. Eye relief is on level 4 (max distance).Previously I lasted about 40 minutes before it got too painful (back of the head). However just now I lasted a full hour with absolutely no pain or discomfort. I couldn't believe it myself, I was just testing my new prescription lenses.Hope this helps someone! 

The worlds app no longer goes to the world selector island, it goes straight to the new horizon central. The new menu in central doesn't have a tab or option to select my own worlds for editing. As of now I have to jump to a different world and use the old menu to go to it.

Quest2をデスクトップPCに繋いでVRChatを遊んでいたのですが、ある日突然Quest2でVRChatが開けなくなりました。VRChatを始めて日が浅いため、対策がわからず大変困っています。Quest2→Link接続→ライブラリからVRChatアプリを起動→読み込み中の画面が表示された後ライブラリの画面に戻されるを繰り返しています。Linkに繋がず、Quest単機でVRChatのアプリを起動すると開くことができます。Linkは電波が弱くAirLinkが繋がらないため、Ankerのケーブルを使用しています。 以下試したこと・PCの再起動、ドライバ最新バージョン更新済み・Meta Quest Linkアプリの再起動、最新バージョン更新済み・VRChatのアンインストール、再インストール解決策がありましたらご教授ください。

Hi, My Name is Daniel, i have recently gotten my Meta Quest 3s, and have tried to redeem The game it came with, and it is not working, saying i have to buy it for 50$, i've tried everything on how to fix it and nothing worked, can i get some help?

Just started happening yesterday night I noticed that my meta quest 3s will not connect to my computer at all for Link I use a link cable when I press on launch for my PC it loads and then after a couple of seconds it just straight up just fails to load in the link stuff and it's happening every time I boot up the quest link and I would like someone who knows how to fix this help me out because Linkk fails to load on my headset

Не могу завершить обновление очков, после скачивания первой части обновления через WiFi, в очках пишет: 1 из 2 этапов обновления выполнен. Продолжите обновление в приложении Meta Quest В приложении же после подключения контроллеров и привязки карточки по кругу гоняют видео про безопасность, никаких кнопок нет  

Hi,Today is my first experience of the new v81 Navigator and it like what I see except for one thing.  The Meta Quest Browser is not shown anywhere in my Navigator even when showing all (apps, worlds, etc).  The only way I can get to the browser is to go to the Store app where it shows that the Browser is installed.  From there I can start the browser, but since I can't locate the bowser anywhere in my navigator, I can't pin it (which I definitely would like to do).  If I could uninstall the Browser and re-install it, id try that but that doesn't seem to be an option.  Has anyone else experienced this?  If so, has anyone found a solution which will make the browser show up in the Navigator?Thanks

When I try to enter Meta Connect, another window shows up prompting me to download. However, it is stuck on "Installing..." and I can't join. Also, the reviews seem to be different than the regular download page. How can I fix this? 

Hello everyone,This morning, I bought a game. I launched it but didn't get past the introduction (only played for 10 minutes max).But when I try to get a refund from the app, it says, “Not possible. You have either played for more than 2 hours or purchased it more than 14 days ago.” (the reason why i want to refund is because I would like to purchase it on my main Meta account and not on this one).At that point, I tried to contact support, BUT UNFORTUNATELY, on my META account, where I can clearly see my game purchases, I can't request to contact support because it says I don't have a device linked to the account. BUT when I access this site with the same META account: https://auth.meta.com/settings/my/devices/  . I can see my device.When I try to click on the button to enter the device's serial number, META ALSO tells me that it doesn't exist.This is driving me crazy. How am I supposed to contact support? Is there no support?I'm completely lost here.

I have a meta quest 3 that I had for 3 years, I barely used it. The last time I used it in 2025 was February, I charged it and used it with no problem. I went to use it a few days ago, and I put it to charge and it blinked like it was charging but stopped. I tried resetting it to factory setting nothing happened. I called a local place to see if they could fix it and they wanted to charge me $380. I paid almost $600 for it. Can anybody help me? I think it might be the battery even though I barely use it.

The latest update on the 6th of September has brought up 3 problems that makes using my Meta Quest 2 almost impossible (on PCVR)...1st problem: The Meta Quest Pro controllers aren't able to update, no matter how much I reset them.2nd problem: The controllers are also tracking as if they are oriented almost 180 degrees, clipping inside my arms, but hand tracking seems fine though.3rd problem: I cannot link my headset to my PC with the cable, even with the application running on it. As far as I know, this is entirely a software issue that came with the update (and also the fact that it was completely fine before the update), so I can't do anything to fix it; please whip up a hotfix ASAP...

I purchased meta coins twice for $19.99 I showed receipts and different user names requested. I was then told to download a file and select share , everytime they said file was ready . I would click on the link and the process did not go through six times. This process is broken and I’m left with out coins and can’t get my funds back. 

I need help. My meta quest 3 turns on ,shows the logo and everything but then flashes a grey screen after and I really need help I've been trying to fix it for months.

Hi Can anyone help? I am unable to purchase game on Meta Store. Transaction getting declined all the time. Used different credit cards with internation transactions switched on. Please help.

My Quest 3S headset stopped charging last night, Use it daily and it never goes to 0%.  Today it would not turn on and the charging LED does not light up when plugged in. - Tried different cables (3x) - Tried different outlets / power adapters (5x) - Tried Hard Reboot (power button 30+ Seconds)- Tried Factory reset (power & - volume 30+ seconds)Log into meta quest and it shows the headset under My Devices listing the Serial NumberLog into Support and go through all the pages for the Quest 3S -> Device -> Battery -> Poor Battery and receive a message that it can't find any devices with this account...  logged in with the same account.   Tried verified with another method and used the Serial Number DISPALYED ON THE DEVICE PAGE..  and it says it cannot find anything.  This was a gift for my daughter from another family member that purchased it on Amazon,  so I do not have an order number and all email addresses that are a

About 6 months after purchasing Quest 3 and I already had to file a claim on it.  They required I send it in 3 separate boxes.  So headset in 1 and each controller in others.  They documented that they received 2 of the boxes and sent me refurbished ones immediately. I was amazed! I gave it a couple more days and no word on the right controller.  So I checked tracking. It showed it was delivered at the exact same time as my other parts.  I reached out to them and they said wait a little longer.....  It has been over 2 weeks since they received my controller and MULTIPLE emails and Chats with ZERO answers.  They just give the generic so sorry we are looking into it...  No clue what the hang up as they refuse to give me any answers, timelines, anything.  This last chat session I asked for a manager as the chat agent said it was out of her hands. She said this after a message that didn't make sense:rhaiza:   If there is nothing else I

V78.1028 has appeared on my Quest 3s today. However after 3 attempts to install it,where it says successfully installed and restart, the update still appears asking to be installed. Anyone else have this issue ? Is it a general problem?

Really, Meta? Haven't your "engineers" learnt anything yet? Anything at all?????

i want to send device referral invite link to my friend.there are nothing in my referral page

Although I believe having noise suppression enabled on default is a good way to prevent a majority of unwanted sounds coming through the mic, there definitely should be a toggle within the settings to disable it.I would love to play instruments through the mic and interact more with the VR online community, but as it stands, having to set up my PC mic, use a variety of different adapters, and then plugging it into the headset directly hinders the experience greatly.I would like to at least have closure if the noise suppression is hardware designed and cannot be disabled through software.TL;DR: Please add a toggle to disable noise suppression.

For some reason when I open my meta quest 3 it infinitely loops? It shows the logo for around 15 seconds and then  the lenses don't match each other and unfocus, then for around 3 minutes it just spins and then the screen turns black. Ive tried a lot of things, side loading software updates, trying to restart headset, and booting it back up but it does the same over and over.