VR Forums

Have had my Meta Quest 3S for less than a year. Trigger button on my left controller stopped working. Have tried replacing battery, unpairing/re-pairing, etc. Any advice?

Hello,Right joystick is glitching and drifting off into space. I have tried hard resets, calibration, replacing batteries, changing rooms nothing works.Help. 

Does anyone know how to email Meta or get some kind of live chat option?  There is literally no way that I can find to contact them about issues and I can't get my Rift S headset to work anymore after their latest software update (as usual).  This time I've been troubleshooting for hours and no luck, so I'm hoping to ask them for a replacement or other help, but there doesn't seem to be any way to actually contact anyone for support.Anyone have luck in this area?

How do i fix this?

with a wired connection I have a long loading time after which I can't enter steam VR, but if I reinstall the program, steam starts up along with the games, but the meta quest link program says that there is no sound on the headset

So I’m sat here sweating, wondering why on earth my Windows 11 gaming PC (core i7, 16 Gb, 3060) is acting as a heater, so I look at the monitoring software & my CPU is over 90 degrees C. Look at Task Manager & Meta Link - which I’m not using now & rarely if ever do even use - is sitting around 20 % CPU at CONSTANT use :-/Obviously, I therefore immediately uninstall that hot pile of sick digital garbage and hey presto, CPU drops down to 50 degrees C and even the GPU temp drops by over 5 degrees C, too.Meta - what the actual hell is it with your software? WHY is it using ANY of my CPU - let alone an actually very significant portion of it - when I’m not even using it?WHAT ARE YOU DOING WITH MY CPU TIME?! You are wearing my hardware out. Your software is basically digital cancer at this point.

I’ve been using my Quest 3S for about half a year now, and as of a couple days ago the tracking completely stopped working. I found out through research that this was most likely due to sweat damage.I play VRChat and run a couple groups on there, where I get sweaty very quickly, so I assumed this was the case. I also live in a hot environment.I did a factory reset and tried everything else only to end up with a black backlit screen..Is it possible to get a replacement for sweat damage with the one year warranty? Or do I have to buy a brand new headset?Edit: i have emailed support and I got an AI generated message. I’ve also talked with them through Meta and they literally do nothing to help. Also likely AI.

Hi allI am short sighted and am struggling to read a lot of the text on the screen (all screens).  I have set the font size to largest in the accessibility options.  its almost big enough but not quite.  Copilot AI says there is a magnification function if i have the right firmware?  Magnification of 2x would be fine.  Question is, is this true?  my current accessibility settings screen does not mention it and software update says i am up to date...If AI is lying to me, what other options do I have?All help appreciated because I really enjoy looking at the pictures in VR but it would be great to be able to read the text too.Thanks,CzechTaff 

As per titlere-installed/repaired didn't work.

Every time my son tries to play "I am Cat" and a few other games it says he needs to request permission, he sends me a request and I respond to it via email and the app but nothing changes. I have looked on settings and it comes under as "allowed to play by parent" but it never lets him in. Any suggestions? Many thanks

Meta Quest 3I am currently on v78.1027 and have been seeing available updates for v78.1028, v78.1029, v78.1030, and v78.1031.Each time a new update becomes available, I attempt to install it. However, the update never succeeds, and my headset remains on v78.1027.Furthermore, a failed update to v78.1030 seems to have changed something internally.Now I frequently get a pop-up saying "Meta Horizon Shell" is not responding.When I close an app, I see the options "Wait" or "Close app." If I choose "Wait," it gets stuck in an endless loop, so I always have to select "Close app." I am very worried that this isn't normal behavior and may be causing other issues.

Previously worked fine but after update or something stopped and if i want to pair it i have to uinstall link, delete every files related to quest, reinstall, pair it and this happen every time when i want to play

Buonasera avevo bisogno di un consiglio ho acquistato un visore  Oculus Quest 2 di seconda mano ma non a i controller in dotazione . siccome e stato formattato come faccio a configurarlo senza i controller?

After an update i just did i was logged out of my account, now the headset asks me to connect the headset to my account but the mobile app doesn't start the steps to start connecting same with the pc app. 

This suddenly started when i try to use Google on the Q3I have factory reset and Still getting a popup requiring a captcha to continue.It mentions to much traffic from my IP but my phone and PC are fine.Anyone else had this, Could it be the Q3 browser rather than an actual issueSpent the day on a factory reset and re adding my content to no avail :(Anyone else ? 

Hi all, yesterday night I ran into an odd issue, for the past week or so I have been connecting to my PC and playing games using the Steam Link app on the Q3, however, now that has changed. For some odd reason every time I launch Steam Link now it shows up as normal, the screen displays what it should, and it's not even frozen because the animations work, but I can't press anything. Nothing responds to my inputs, I can't click Connect, or change the device or even press the help button. It's as if the app is just an animated image now, without any responsiveness. I tried uninstalling and reinstalling it, restarting my Q3 completely, updating my software and firmware and still nothing. I have no idea what to do, I was looking for alternatives however launching anything through Air Link is a terrible and laggy experience compared to the latter I've been using up until now.Every other app works perfectly fine, except for Steam Link.I've noticed that when I turned on my Q3 l

Is there a way to mute other players but not mute the game noise itself? I'm so tired of trying to play a game and all these really young kids come on using so much profanity threatening you and yelling and screaming because you don't do what they want  that you cannot hear the game to enjoy it.   Every other word is a cuss word also can you disable in game calls to avoid them calling as well?  . Thanks 

I used to receive follower requests – which I could accept or decline – this is how I set it in privacy -center. For a few weeks now, for some reason, I've only been getting notification like this  "@xxxx is now following you. Follow back"? So, my privacy settings gets just ignored? 

I only have one controller and I’m stuck on the pairing screen and the menu won’t open on my controller after factory reset, I have factory reset my device multiple times but nothing has changed

I’ve been a day one Meta Quest 3 owner and a long-time supporter of this platform. Unfortunately, my experience with Meta Store Support has turned into an absolute nightmare.My original controller failed, and I began an RMA process 41 days ago.The first replacement shipment was destroyed by UPS (not my fault).A second RMA was opened 12 days ago… yet no replacement has shipped.Instead of honoring the warranty in a timely manner, I’ve been stonewalled with vague responses like “wait 24–48 hours for an update” for weeks now.I have spent hours speaking with multiple agents across multiple tickets (Case #08467366 and #08515680) only to receive contradictory or circular answers. At no point has Meta been transparent about what is being investigated, why the process has taken over a month, or when I will actually receive the controller I am entitled to under warranty.Meanwhile, I’m left with unusable hardware despite having invested hundreds of dollars in the Quest 3 ecosystem. As a customer,

In June, I accidentally left PTC and I want to rejoin. However, it has been two months and every time I check the Horizon app, it shows that PTC is full.Has anyone joined PTC during this period?

Ive been trying to reset my store PIN for two days now. Nothing works. No emails are being sent for me to reset it, and i never even set one in the first place. I cannot seem to fix this. Help!

Hello, I have been having trouble with my second hand rift S, basically no matter what game. In Beat Saber, Blade & Sorcery the game drops down to 30-20 fps sometimes on heavier scenes but I don't think that should happen, with my PC RTX 3070 and a Ryzen 7 3700x, MSI B550 Motherboard ,32 GB Ram 3600mhz Corsair. I've tried tweaking ASW with no success, trying different usb ports, updating my drivers/windows and lots of those known repairs online. Has anyone had issues with their rift S? If so were you able to fix them? thanks

Having a wierd issue, my left controller will not track, and is stuck with the white light indicating it is still on despite my headset being off and the right controller also is turned off. I cannot reset the controller as the menu button just doesn't work at all. Is there anything i can actually do to fix this issue as it is rather frustraiting.

I just picked up SimplePlanes VR and noticed something weird. The checkout showed $6.99 with the TAKE30 coupon applied, but I ended up getting charged $9.99.Did anyone else have this happen?