VR Forums

Has anyone else had this issue? I've tried tons of stuff but I'm starting to believe that they've just removed it as nothing seems to make it appear as an option again 

I have 3 headsets, 2 Meta Quest 3S's and 1 Meta Quest 3. I would like to change the device nicknames on the Meta Horizon app so I can differentiate between the 2 Meta 3S's without having to remember which serial # belongs to which one.Is there a way to do this on the consumer side? Only posts I found about it were 1 year or older and they only mentioned it being capable on the Developer side of things.

I want to get a refund on Trombone Unflattened because I haven’t used it for 2 hours and just bought it last night but am not able to get it refunded? Can a meta worker help?

updated my quest 2 to the new firmware version a couple weeks ago and ever since i haven't been able to use itevery time i try to boot it up it shows a firmware update thingie with a progress bar that doesn't show any progress, and after that it get's stuck on a gray screen foreveri've tried literally every possible solution available on the internet, and contacting Meta support was of no use as well, the most they could do was offer me to purchase a refurbished Quest 2 (not a possibility for me since i just got this device secondhand)i've tried sideloading every update v79's been getting but none of those seem to fix the issuedoes anyone have any suggestions? i have lost all hope of playing with my quest 2

Is the Oculus Link cable that is for Quest and Quest 2 compatible with Quest 3?

WTF is up with these things? I bought a Quest 3 in December 2024. I'm not a heavy user. The most I do is watch the occasional movie or use Supernatural for fitness about three times a week. I've had to RMA the one I originally bought because of the "Unable to find location" error.  They sent me a refurb and, after about two weeks, it went black screen after an update. RMA'd that one and got another. That one was working fine. Until today... I turned it on ready to get some exercise and?... ANOTHER FREAKING BLACK SCREEN!!! Everything was fine two days ago. No weirdness that would signal things about to go wrong. Just dead. Tried factory reset, sideboard update, blah, blah, blah. Still dead! Needless to say, I'm royally pissed off right now. How could Meta sell such a colossal piece of 💩!  I dread what's going to happen when my warranty expires. I feel like this was a huge waste of $500.  And I'm super disappointed. I really like playing games and watching movies in VR. B

My quest 2 microphone just isn't working when I get onto quest air link I've tried everything I could've it just always stays at 50% when I look at my PC sound settings but nothing comes out can someone please help me

I bought hard bullet, but didnt want it anymore so I tried to refund it, but it said I cant even tho i played it for an hour, less than 2 weeks, and havent refunded 5 games in the past 30 days, also i cant seem to find the text to meta agent in the website, PLS HELP!!!!

So I've tried everything cleared cache , closed app, uninstalled, every time i open the app to pair my new headset with the code i click new devices it takes me to scrolling list of all headsets but i cant school it asks for permission for location i click continue yes and that window never closes and i cant choose a headset at all. I need help cant even experience the 3 till i can pair it to app.. IMAGE BELOW SHOWS THE CLUE PERMISSION WHEN I CLICK NOTHING HAPPENS! 

Not sure if others are having this problem but for some reason my email linked to my account isnt working for my VR headset. It updated and restarted so I was signed out and when I put my email in it just says it's not linked to any account even tho I know it is. 

Left controller wont pair no lights showing tried pairing on both app and headset tried factory reset still nothing less then a year old head set

I would like to transition my old Oculus account to a Meta account. Originally played some with an Oculus Rift, but ity stopped working some time ago. Now I have bought the Meta Quest 3, but Im unable to login to my old account. Ive seen some messages on forums while troubleshooting that i was supposed to upgrade last year, but I never received such a message on the emailaccount linked to said Oculus account.Either my old account should be made available again, or the purchased games and software should be made accesible on a new account.thanks.

Hello Meta Support,Can you help me find a solution to my Oculus Rift issue.The Display Port Keeps Disconnecting. Once plugged in to the Graphics Card I get a green light to move on, but 5 seconds later it goes red again?I have tried every available internet solution provided on these forums and else where.Uninstall and Reinstall all software associated.including removing all leftover files from Oculus and Meta in the appData folders before a fresh installUpdated all software and driversChecked and rechecked all physical connectionsNo other errors are presenting themselves to explain issue.This Rift device worked without a problem a little over 6 months ago and has been stored safely ever since - So I've ruled out physical damage to any part of device itself.I have tried to create a support ticket for this, but that is practically impossible!!!! I am constantly told that the serial number provided does not match the Meta account!! Assumed this is because I moved my Oculus account over t

Hi, I bought a Meta Quest 3 and the box says that Batman: Arkham Shadow is included. But when I go to the Meta Store, the game only shows for $67 and I don’t see any option to redeem it for free. Has anyone else had this issue? How can I claim the game that was advertised with the headset? Thanks!

Hello everyone!I've encountered a very strange and frustrating issue with my Meta Quest 1 headset and I'm hoping someone in the community has faced something similar and can help.My headset is stuck in a setup loop after I performed a factory reset. The screen constantly shows a message to "Continue setup in the Meta Quest mobile app," and I can't proceed past it.I have already tried all the standard solutions I could find:Factory Reset: I performed this both through the phone app and the Fastboot menu, but nothing changed.App Data Clearing: I cleared all the data for the Meta Quest app on my phone and tried to connect again.Manual Firmware Update: I successfully sideloaded both the latest and an older firmware version onto the headset. The headset updated, but the problem remains.ADB Commands: After the firmware update, I tried to run a command to complete the setup, but it failed because the headset was not detected by ADB.Here's what puzzles me the most:Serial Number Not Recognized:

My quest pro has been repeatedly restarting itself, will not exit the loading screen, finishes loading the start up screen, and then restarts the start up screen, I tried force shutting it down by holding the power button, it just powers itself back on and repeats the issue, I had to factory reset it for it to be playable for a day, I went to bed, woke up, and I heard the chime… It’s doing it again…

Hello, i have a quest 2 and controller pro, it worked 2 days ago, but I did the updates for the headset and then the controllers does not want to update/work. I dissociated, done the factory reset, but nothing seems to work, and in the app both controllers are green

when i open up meta worlds, after a few seconds it crashes and says meta worlds horizons has stopped working. Any way to fix this? I'm not always using it so its odd that there would be a problem with my device, I've restarted, and updated my software too. 

Hi so I got my quest pro controllers about a year ago and a few times I've had issues with updating them, but this time it's something I haven't seen before. So at first I get the notification I need to update my controllers, and the controllers say "update starting" but the update never starts, it just stays like that forever. I tried factory resetting and disconnecting and reconnecting the controllers but nothing ever works. I hope someone has some information on how to fix this. (My VR is a quest 2 if that is relevant). 

Since 2022 I've had a quest 2 but now I've been thinking about upgrading to the new xbox vr quest 3s.but now I've been wondering I've the games I've purchased and all my files be saved on the new vr?

Just bought a Quest 3 the other day, and have also purchased a Link Cable to help play more taxing games as the internet in my house is not great. However, the Quest 3 repeatedly either fails to "see" my PC when connected or seems to get stuck in the Link launch after attempting to connect. It seems to just sit in a new virtual space, with a large Meta logo and three dots repeatedly flashing. And then does... nothing.And that is only if I can get it to connect in the first place, which has been a 1 in 20ish on current attempts.With the Link Cable plugged into my PC and then into the headset, I can hear the Quest notification sound for getting plugged in, followed by alternating connected and disconnected notification on the PC itself. I can tell the cable is being seen by the Quest after the pings stop, as the battery changes to the being charged logo. Has anyone any solutions? There is also a Quest Link software update on my Meta app on the PC, but nothing I do can seem to f

After the last update with Doby Atmos, my Meta Quest 2 audio and microphone are not working. When I call someone, I can hear them for a moment, but then the connection cuts out. They can't hear me, and I can't hear them. Is anyone else having this issue, or know how to solve it?

I tried to play some pc vr for the first time in a while eailer as a few months ago there was a bug or somthing that made it completely unplayable with infinate loading of the app etc. When i tried to play today it loaded but kept closing pc vr and went back to the meta menu every few minutes forcing me to unplug/plug in the link cable a few times as the first time id plug it back in the game was at really low frames before going back to normal then happening again, still making it basically unplayable. Is it like this for everyone who uses a link cable right now? Or is there a fix or an update i missed or somthing?

Quest 3 and Windows 10, all was fine. I did a complete new install on my PC with Windows 11. The only thing installed is Meta Quest Link and Virtual Desktop. Meta Air Link pairs ok and shows PC as available. But when you click on 'Launch' it just hangs at a Meta Screen with Logo. This happens with the Link Cable as well. Then the Meta Quest Link messages 'We can't find your headset' then 2 seconds later messages 'Meta Quest Link isn't working correctly'. I uninstalled my Antivirus and reinstalled Meta Quest Link and Virtual Desktop, still the same. Quest 3 Software version is the latest : V79.1031.Virtual Desktop works fine.Any help appreciated.

Hello, I have a meta quest 3 and for some reaosn, last might I hopped on to play some yeeps, but for some reaosn it kept on doing this? (2 vids in yhe google drive link)https://drive.google.com/drive/folders/1fueYbUAw68zOgP9sx0lkyHXDL1_awLIP?usp=sharingIts basically what this guy has. https://communityforums.atmeta.com/discussions/OtherTroubleshooting/oculus-rift-s-issue-with-tracking-movement-of-headset-can-anyone-help/1340825Can someone please help me?