VR Forums

Meta brokemy Oculus Quest 3 over 15 months ago with an update and I still have yet to receive a replacement (RMA) or refund. All I've done is give me the same runaround with their support team. They don't care to take responsibility for their mistakes. 

I have just purchased a used Quest 2 that I want to use mainly with Microsoft Flight Simulator 2024 and X-Plane 12 but there might be other "games/simulators" I might try.I have tried the headset and all seems OK. I have a hardwire cable from the headset to a USB 3.0 port of my PC and this is detected correctly. I am using the correct Link cable.I have tried to follow the various tutorial videos on how to connect the headset for PCVR but when I try VR in MSFS2024 it says no headset connected (I am not going to be using my mobile just my desktop).I confess to finding the articles pointing to the correct software a bit confusing (some of the names appear to have changed). I have Virtual Desktop Streamer and Meta Horizon Link installed.I would be grateful if someone could guide me through the correct process and provide links to the necessary software, so I can ensure I have everything in order.Sorry to be a nuisance and thanks in advance for any help.. 

I've been playing thrill of the fight 2, and other boxing/fighting games with no problems for the past 2 years. After a recent software update I'm having severe issues with the boundary. When i'm in a game or a fight, the game i'm playing disappears and shows my surroundings EVEN THOUGH i'm right in the middle of my boundary, or the screen just goes black for a second and switches to stationary boundary. this is really frustrating me because i have literally never had this issue before. it seems to happen the most when i grab my headset and adjust it on my head. sometimes when i do that i get a notification that says "no boundary found". please fix this. 

So I was playing as always, then my right controller died, I have these rechargeable batteries, so I grabbed a new one and put it in the right controller, then, all of a sudden my right controller started doing SOS in Morse code. So I am trying to figure out how to fix it, I factory reset, nothing. Hard reboot, nothing. I tried unpairing and paring again and again and nothing happeneds. So I am gonna ask u guys for a new controller. I got it for Christmas in 2023. And if I get a new one I will be really happy. 

Hi,I recently bought Meta Quest 3 and trying to use it for the first time. Unfortunately after putting the wifi info into my Quest it is stuck on the screen that tells me to put the code into the app. I've downloaded the app (I've got Google Pixel so Android app) and tried to pair my device. I'm trying this for a few hours now and it still says that it can't find my device after putting in the code.I'm sure the wifi is exactly the same in Quest as in my phone. I'ce tried both types of wi-fi 2,4 and 5. Bluetooth in my phone is on and I've given all the permissions. The app still can't find my Quest 3. Can you help me?

I purchased the Meta Quest 3 purely for work, but must admit I really love the gaming on the device was a delightful surprise. Nonetheless, I was using the remote desktop app from Meta without any issues during my first week of using it. However, now its freezing every time within minutes of using. I tried to restart my Mac mini and Meta quest 3 without any success. Also tried reinstalling the Meta software without any success either. I might have to return this device if I cant figure out how to fix it. 

i've been a vr user for 4 years now. i own 6 meta quest headsets all that work well with the exception of one unit. the unit will not allow me to add other accounts, will not allow the app sharing button to slide to the on position and strangely, it does not show-up on the meta.com/settings/my/device/ page. i've had problems with this thing not working properly since it was purchased. i have factory reset this headset 50 times or more since it was new and it has never worked properly.  meta support is difficult to deal with as it is "staffed" with bots. i am certain this is a server side error and can't get any help from the meta people. anyone else have similiar issues, and how did you resolve them ? although i actually own 9 meta quest units, i'm seriously considering the steam platform going forward. meta support is something less that awful, as i've had other unresolved issues in the past. i really like the direction meta quest is going now but i don't think i can afford to co

The headset turns on, but there is a black screen. I can hear the sound if I put the volume up but on VR screen is black

No clue what to do it just keeps telling me to use the code but all my other emails don't connect and one says suspended so idk if that's the one I need and if so I can't use it anymore 

Since meta link app updated to Meta Horizon Link version 85.0.0.293.552 (85.0.0.293.552) , opening up pc link from the quest 3 menu screen, loads the pc link app 3d environment, and it instantly freezes, with visual artefacts beyond the bounds of the frozen view.I tried downgrading to Nvidia 591.74 studio driver, but the problem persists.The console is full of errors: 08/05 07:43:35.879 {!ERROR!} [MessengerSession] Platform error: A server error field_exception occured. Check server logs for details. 08/05 07:43:35.879 {!ERROR!} [MessengerSession] Error fetching threads for bootstrap: : 08/05 07:43:35.732 {WARNING} [OAFInterface] Could not determine CompatInfo, returning true from MachineMeetsSpec 08/05 07:43:35.732 {WARNING} [HardwareFacts] Graphics adapter state is UNKNOWN 08/05 07:43:35.831 {DEBUG} [xrstreaming] [V2] Encoding resolution (3680, 1920): average took 3978753.000000 ns, max 5812700.000000 ns 08/05 07:43:35.831 {DEBUG} [xrstreaming] [V2] p90 encode tim

 i have an  issue. I was enjoying the 'view in 3d' option by pressing the Y  button on my left controller and that stopped showing depth from last week.please help in getting it back

Hallo, ich habe das problem ddas wenn ich das setup ausführe zum installieren eine meldung kommt ich hätte nicht genug speicher was völliger schwachsinn ist da ich genug habe udn daher kannich die app cnith installieren hat jemand eine lösungsidee?mit freundlichen grüßen 

The Ug Meta Horizon + Uglisaur Bundle should be free if you have Meta Horizon + (which I do) but it's charging me $14.99 when I click the bundle. I've tried buying the bundle on the headset, on the phone app, and on the website. Nothing set's the bundle as free, even though I have Meta Horizon +To be clear, I have the paid version of Horizon + too, not a trial. Any work around?

New to using Meta Quest, but notice the UI appears Android-based. I'm trying to connect my Quest 3 device to my network using a static IP address however tcpdump shows no traffic coming from the device. When set to DHCP, I do see the BOOTP/DHCP frames sent. Other android-based devices do not have this problem and I can't find any references to similar issues in these forums.Other forums did have the suggestion of assigning the address before connecting to the network, but that showed the same behavior. Any recommendations?Revised: Asked an LLM about this and it reported this is a quirk in the TCP/IP stack for Quest. Has anyone fixed this??

So when I try to buy something there is a pin and I don't know it because I got my quest from one of my friends and like I I don't talk to them anymore because they moved away and I like I don't have like a can contact them and it's under their email and i dontKnow the pen and I'm trying to buy something for my card and it sassy for the pin and I can't reset it. Is there any way to reset it? 

My quest recently updated to v2.3.1027 which added the new Navigator UI.Before, I could just plug in a USB cable from my PC and the headset would ask me if I want to start Link. If I chose not to, I could go to the Link option in settings and it showed my PC as available.After updating, now when I connect the USB cable, it doesn't ask me to start Link. When I go to the Link settings, its showing that a USB cable isn't connected.I found that when I first plug in the USB cable, I need to have the headset on and click on the USB Detected notification that pops up. Just clicking on it allows Link to see my PC as available. This popup disappears after a few seconds and the only way I've found to get it back is to disconnect/reconnect the USB cable.Does anyone know of a way to restore the functionality so I don't have to click this notification every time? I do PCVR development and I prefer using USB connection. 

My son was playing and found an egg. It hatched and he had a Dino hanging around. He went to feed it, put it down and it disappeared. He checked his inventory and reset and it is not there. Any insight as to why the Dino would disappear, where it went and if there is a way to get it back? Also for reference, it was a free egg and it was not stolen. He was in a private  server with 1 friend that he knows IRL. 

I'm on Quest V83 and a couple of versions ago I got lumped with the new navigator.  I can't stand it.  I've seen plenty of posts online saying you can disable it and go back to the Universal Menu via Advanced/Experimental settings.  The problem is, I don't have this option in there.  Any ideas?

The app keeps showing a black screen. My Quest 3 headset, which I just bought, stays on the screen asking me to enter the pairing code to link it to my account, but since the Meta Horizon app is stuck on a black screen, I'm unable to complete the pairing process. Is anyone else experiencing the same issue?

i followed https://www.meta.com/help/quest/291654372573077/ but still no that option

Im trying to back up my Meta Quest 3s as I am sending it back for warranty but one game isnt backing up as its saying its too large to back up, headset memory is fine its the cloud storage but I dont know how to remove some from cloud storage, any ideas?

So the new navigator got rolled out to everything, and I don't like the new navigator, it's hard to use, and i prefer the old one.How can I go back to the old navigator? Can I turn off new one?

I ordered my Oculus 3 from the Meta store, along with Supernatural Fitness and Beat Saber. I ordered this when I visited my son in Maryland because he has the Oculus 2 and I enjoyed playing it. Yesterday, the Oculus 3 shows up at my house in VA, and I begin setting it up. To my surprise, when I got it set up, I saw all my son's information and that I was logged into his account, somehow, someway. I did a hard reset after some research and did it again, this time I had "created a new account" with my email and password that I used when I bought the Oculus 3. It had me create a username, which I did. Then, when I get everything set up, I go to the library inside the Oculus itself and I do not see them but I do see where they can be purchased for the amounts that I paid, along with other games in the library, HOWEVER, when I log into Meta using Safari, I can see my name, my purchases, and it shows up no problem, BUT when I go to the app itself (Meta Horizon) I go to library and purchase h

I just bought an Oculus Quest 2 from a thrift store, but am now second guessing. The pairing app shows two quest options to pair that are always grayed out, and nothing happens after that. Does this piece of hardware have any usability at this point? or is it now just a really cool pair of shades?

My brand new Meta Quest 3S, which I received as a gift, is not turning on. I haven’t used it even once. I tried charging it for 2 hours using the original Meta cable and adapter, but it doesn’t show any charging indicator light. I also attempted the suggested troubleshooting steps, such as holding the power button for 30 seconds and pressing both the power and volume down buttons, but nothing has worked so far.