AI Glasses

The glasses connect and I can take photos with them but the minute I put them on my face they lose connection. I have done both resets, cleaned the charging, updated, disconnected it from my phone, deleted and reconnected the app etc.. but even if I physically move the arms outwards they instantly disonnect 

Hi,I’m trying to help my wife set up her new Meta AI glasses, but we are stuck because of what appears to be a Meta account authentication issue.When she tries to log in / proceed with the setup in the Meta AI app, she receives an error saying:“Associated access token is invalid.”Because of this, she cannot log in properly and cannot complete the setup of the glasses.We have already tried:Restarting the iPhone and Meta AI appSigning out and attempting to sign in againDeleting and reinstalling the Meta AI appRemoving the Bluetooth pairing and pairing the glasses againStarting the setup process again from the beginningNone of these steps resolved the issue.At this point, we suspect that the problem is related to her Meta account authentication/access token rather than the glasses themselves.Another issue is that because she cannot log in to her Meta account, she cannot contact Meta Support from her own account. I have also tried contacting support on her behalf, but I keep being directed

Olá, pessoal. Estou tentando resolver um problema com meu Ray-Ban Meta e gostaria de orientação técnica da Meta ou de alguém que já tenha passado por situação semelhante.O produto foi adquirido no Paraguai, em Pedro Juan Caballero, e atualmente estou no Brasil, em Três Lagoas/MS.Realizei uma intervenção física no LED branco frontal que indica quando a câmera está sendo utilizada. Após essa intervenção, os óculos ainda chegaram a funcionar normalmente: consegui tirar fotos e gravar vídeos.Posteriormente, começou a aparecer uma mensagem orientando a manter o LED de captura visível, e então a câmera passou a ficar indisponível, apresentando erro de “câmera indisponível, tente novamente mais tarde”.Entrei em contato com o suporte da Ray-Ban e recebi a seguinte explicação: a Meta identificou que a câmera foi desativada porque o sistema detectou um possível problema com o LED de captura. Também fui informado de que, quando esse LED é fisicamente modificado ou danificado, a câmera pode ser au

El dia de hoy mis lentes se actualizaron y ya no los puedo vincular 

Hi MetaStoreHelp,I need to file a warranty claim / RMA for my Meta Glasses Adventurer, purchased from Bic Camera, an authorized retailer in Japan.The normal Meta support process does not work for me. When I enter my serial number, I receive the message: “Support isn’t available for this device.”I sent a private message to MetaStoreHelp about 36 hours ago, but I have not received a response yet. I’m concerned that my private message may not have been received.Could you please confirm whether you received my PM and help me open a warranty/RMA case?I can provide my receipt, serial number, photos of the defect, and screenshots of the error.MetaStoreHelp​ 

I placed an order on Meta.com as a guest today. I accidentally entered the wrong email address, so I did not receive an order confirmation and I don’t have an order number.My card was successfully charged KRW 860,000 on October 2, 2026.The Meta support page requires an order number or device serial number, but I have neither because the product has not been delivered yet.Could you please locate my order using my payment and shipping information and help me correct the email address?

My Ray-Ban Meta Gen 2 glasses repeatedly show the error “Please connect your phone to the Internet” whenever I try to use any AI feature — even though my phone has an active, working internet connection (verified by browsing/other apps working fine at the same time).Has anyone else run into this specific error message while genuinely connected to the internet? Is this a known bug tied to a recent app/firmware update, or could it be a server-side/account authentication issue? Any fixes that worked for you would be appreciated.

So the other day, my glasses got wet cause of the heavy rain and it suddenly stopped working. I already did the factory reset from both the case and glasses itself, but it wouldn’t pair again as I disconnected it beforehand. The app even is in latest version. The glasses itself also wouldn’t charge to the case even when it is already cleaned and connected. And even when I hold the glasses for pairing, it wouldn’t turn blue; instead it would just blink from white to green.

Hi everyone, I’m experiencing an issue with the Meta AI app on Android when trying to pair my glasses. Issue: When I navigate to AI Glasses > Add AI Glasses > Meta Glasses, the app screen goes completely black and gets stuck there. Details: Glasses Model: Meta Glasses (Not the Ray-Ban model)Devices Tested: Android 14 and Android 16 (Same issue on both)Tested on iOS: The pairing flow works normally on an iPhone, so this does not appear to be a hardware issue with the glasses. Troubleshooting already attempted (none of these resolved the issue): Uninstalling and reinstalling the Meta AI appChecking and granting all app permissionsPerforming a factory reset on the glasses Has anyone else encountered this issue on Android, or is there a known fix/workaround for this? Any help or advice would be greatly appreciated. Thank you!

Just got some Rayban Meta Wayfarer glasses and after the last update, I’m getting a message that says my speakers aren’t working and that I can’t listen to audio until my speakers are fixed. Anyone else run into this problem?

I thought the Meta AI glasses would be a game changer but they stopped working literally on day 35. Attempts to get the ray-ban customer service to troubleshoot and fix the glasses has resulted in me being accused of tampering with the LED (no idea how to do this) - and bricking the glasses. Worst decision. Worst customer service. Buyer beware. Maybe wait a few years for Meta to smooth these things out.

I need help recovering my files from the Muse agent. My account is stuck on "connecting" indefinitely and I cannot use the agent. This is only happening on this one specific account. My other accounts work perfectly fine on the exact same computer and network. I have already tried incognito mode, disabling extensions, and clearing my cache, but it still gets stuck. 1. /api/checkout/stripe/publishable-key:1 Failed to load resource: the server responded with a status of 403 () 2. [SettingsDataPrivacyTab] Failed to update... Error: Gateway application transport blocked before admission at Object.e7 [as waitForTransport] 3. [useDownloadHatchDataExport] Failed to download agent data export... Error: Gateway application transport blocked before admission The biggest issue is that I have my personal files and a codebase saved inside the Muse virtual machine. Because the agent won't connect, I cannot click the download button to get my data. I tried the standard Meta account data download tool

I have Wayfarer Ray-Ban Meta AI (version 2) and I can't seem to get the messaging to work. Following the setup in the app,  I leave the app and go to settings/bluetooth/metaAI. There are no messaging options when I press the information icon. They simply are not there. I cannot get past this step in the setup (see screen shot). Can anyone tell me what I am missing?Thank you,Dave M.

Has anyone had this issue?   my glasses have been turning on and off by themselves for about three days while I’m wearing them. Now they will not turn on at all. 

Please anyone if you can read and let me know !?  Hey has anyone ever ordered meta glasses and had to wait for clearance in Cincinnati, OH ? I wanted to know how long did it take before your glasses where cleared? I’m currently on day 2. I contacted DHL they said the FDA could take up to 14 days before it’s cleared! Which I hope not cause then it will be here after the day I need them to be here. 

Hi team, Adding another data point to this issue (see thread 1383935): users without AI glasses get stuck at the "Select Glasses" screen with no way to reach the Meta AI assistant. My case: 1. Installed the Meta AI iOS app and logged in with a Meta account — the Meta AI chat worked normally for a full day. 2. After logging out and logging back in, the app forces the "Select Glasses" (选择眼镜) first-time setup. There is no Skip / "Set up later" button. 3. Tapping the X at the top-left only shows: "退出设置？你需要重新登录Meta 账户并重新开始设置眼镜。" Exiting setup forces me to log in again — infinite loop. 4. Deleting and reinstalling the app does not help: fresh install + login lands on the same screen. Expected behavior: users without glasses should be able to skip glasses pairing and use the Meta AI assistant in the app. Request: please add a "Skip for now" / "Set up later" option on the Select Glasses screen. Device: iPhone (iOS), Meta AI iOS app (latest from App

mis lentes Vanguard al grabar video NO graban el audio, el reproducir solo se escucha un ruido cada 1 segundo

Hello — I'm a longtime Meta hardware customer writing about two first-generation Ray-Ban Stories that your software made unusable, plus a discontinued Portal.   What happened: I own two pairs of Ray-Ban Stories (Gen 1) — a Black Wayfarer Transitions (RW4002) and a Blue Meteor (RW4005). Both worked until your app migration. Since the Meta View to Meta AI transition, the app forces a firmware update during setup that always fails with "Try Again, we ran into a system error," looping forever. The glasses can't be paired. This isn't wear and tear — it started with your 2026 app change.   This is a known issue hitting many Gen 1 owners, documented on your own forums since June 2026 with no fix and no staff response: - https://communityforums.atmeta.com/discussions/ai-troubleshooting/rayban-stories-will-not-update-to-use-with-app/1374901 - https://communityforums.atmeta.com/discussions/ai-setup-pairing/my-ray-ban-stories-cannot-be-paired-with-the-meta-ai-app/1381551 - https://commu

What do I need to do when my glasses will not pair?

Since the evening of Sept 26, Meta AI on my Ray-Ban Meta Wayfarer Gen 2 no longer works in Italian. After "Hey Meta" (or tap-and-hold on the touchpad) the LED turns on and I hear the wake sound, but the session closes immediately. Sometimes the answer starts ("Sono...") and is cut off after one word. It works about 1 time out of 15-20. No firmware or app update was installed when the problem started.Key facts:- With the Meta AI language set to English, everything works perfectly.- Meta AI in Italian works fine in the iPhone app, both typing and voice. The problem only occurs through the glasses.Already tried: re-downloading the Italian language pack, changing the Meta AI voice, force restart, unpair/re-pair (also from iOS Bluetooth), full factory reset, microphone troubleshooting toggle, disabling "Respond without Hey Meta", disabling wear detection, testing in a quiet room with no other Bluetooth devices.Setup: iPhone, latest Meta AI app and firmware, Italy.Is anyone else in Italy (or

Dear Meta Product Team,   I would like to propose a groundbreaking feature for Meta’s future Augmented Reality (AR) glasses (such as the Orion ecosystem): Real-Time AR Overlay Navigation for Drivers. The Story Behind the Idea: I am not an engineer or an inventor; I am a musician and an artist. The inspiration for this feature came to me naturally while I was driving and wearing my glasses. In that moment, I used my creative imagination to visualize how amazing and seamless it would be if I didn't have to constantly look down at my phone's navigation map. Instead, I imagined seeing the road ahead dynamically traced with glowing lines, guide paths, and visual waypoints right through my lenses. The Concept: Integrating a live mapping and navigation service directly into the AR lenses. When a user is driving, cycling, or walking, the glasses would project a dynamic, visual route directly onto the road ahead—similar to the "navigation lines" seen in racing and open-world video games. H

Does the Ray Ban gen 2 offer live streaming or is it just the gen 1.  And if not. Will gen 2 eventually offer it. 

Does anyone know if the oem Meta Charging Stand works with the new Gen 3 Ray-Ban Meta glasses?

My glasses are being held by fda in Cincinnati Ohio. How do I contact meta support. Can’t get a live operator and no option in support for glasses being held by fda 

So after having my glasses for close on a year I have always had English UK voices and then they disappeared. But wait ! They came back - for four days only - and now they have gone again. I have tried EVERYTHING and the option for English UK is missing from the list. I can have English US, India or Australia. Has anyone got this problem. I have contacted meta support numerous times and was told I would get a what’s app message - but that was five days ago.