Pairing & Connections

Developer Hub shows link version mismatch: pc version (201）(this used to be v85, I turned on public test channel, it auto upgraded to v201)， headset (204). Now hanging on Meta logo when launching Horizon link. I looked every where but could not upgrade PC horizon link to version 204. also tried to disconnect internet but still hanging.Extremely painful.Please help. thank you all!  

Con la nueva actualización ya no puedo hacer nada.. me sale por defecto el seguimiento con las manos, y aunque lo cambio e intento seguir con los controladores estos no funcionan.Intento emparejarlos y da igual, las gafas solo funcionan con las manos.. aunque lo cambie. Y por supuesto no puedo jugar ningún juego con las manos.. me dice que cambia los controladores y aunque lo hago sigue sin funcionar. He intentado emparejarlos de nuevo y no hace nada. Estoy muy enfadada con esta nueva actualización que no vale para nada.

Hi,I have about 20 Meta Quest 3 headset. I mostly develop for them hands free, so I don't care about the controllers at all. The things is all the controllers got mixed up. I want to do factory reset on many devices but I can't proceed without pairing some controllers, but they don't pair because they are paired to hell knows what device with hell know which account.I need to re-pair them without accessing original account as it mentioned in support: https://www.meta.com/help/quest/967070027432609/Also this factory reset method for the controllers don't work too: Quest 3 controller pairs but none of the buttons work - 1107964Please help me solve this controllers hell.    

I am experiencing a severe issue where my Right Quest Pro Controller completely refuses to pair. Through various troubleshooting methods, I managed to bypass the initial 5-digit code screen and successfully connected the headset to the Meta Horizon app. However, the controller pairing still fails. There is absolutely zero physical damage to the controller or headset. This happened after an official firmware update bug. Here are the detailed symptoms and the exhaustive list of troubleshooting steps I have already performed: 1. The Symptoms The controller LED endlessly loops: White (standby) → Blue → Green → Blue. When attempting a firmware update, it flashes Purple/White but abruptly crashes and returns to White. Hardware vibration works, indicating a software-level block. 2. Basic & Hardware Resets (Failed) App pairing results in a Timeout error. Manual pairing (Meta + B) vibrates but fails to connect. 15-second hard reset (until Amber light) &amp

Hi, i recently got a pair of quest 1s and i have been trying to connect them to my phone so i can get them set up on my pc. I followed what the app and headset said to do. But whenever i reached the safety explaination page I get stuck there. There is this 1 minute long video and it just keeps looping, and i can't click anything. I can either mute the volume, skip the video, return to the previous step, or just back out completely from the setup and have to start over again. If someone has a solution for this or knows of a fix, please let me know. 

First i have to say, this is not my meta horizon email. Following problem: Since a couple moths, i lost my old smartphone as its screen got destroyed. I have no baclup for the 2fA code there. Everytime i want to log into anything with this account, it doesn't work. If i ask on the official support site with 2fA, it just says there is no support for my model available. I accepted defeat a long time ago, but i want to try this one still. I can give all my info, passport, name, current age, address, everything, i just want to get app support back.Kind regardsFabian

I recently bought a used Meta Quest 3s, it had no problems whatsoever, it was actually working perfectly! The original owner had used it for just a few months. (I did check everything, it was in perfect condition)Anyway, i used it for a few weeks, played a few games, once again (i cannot state this enough) it was working perfectly.One day, after playing with it, i charged it and let it rest on my shelf for a weekYesterday i thought "Oh well, i wan't to play some VR Games", so i put it on, it updated and suddenly it wasn't detecting my controllers anymore. They wouldn't turn on when i grabbed them and the meta app said they were disconnected.I changed the batteries, nothing worked.I cleaned the battery ports, nothing changed.I un-paired them (with the meta app) and now they couldn't 100% pair. The LEDs would flicker, but wouldn't vibrate (even after a billion seconds) nor finish connecting. (It would even display a little UI on my vr saying the controller was updating, but after that, r

Is showing me a blank screen when I finish setting my VR up And I waited a whole day from my VR to set up and it didn't set up and I'm super confused why it won't set up it's not broken or anything it just shows a blank screen when I finish setting it up

My menu button has stopped working due to the ribbon cable being broken from the top part is there anyway to connect the controller without the button cause im unable to without it.

I need to pair a new controller to my headset since there is one broken. For this I need to go to the META app on my phone and go to the "Headset settings" but I am unable to because it won't connect to my headset???  Strange is that I can Cast from the headset to my mobile, so there is a connection? Is there another way to pair my new controller? Also tried using the PC but no option for pairing a controller (button is not working there)

Hi,My Oculus Rift, although old, was working fine until a few days ago when Meta Horizon Link updated.  After the update, if the Rift is connected to the Windows 11 PC USB then the Meta app crashes and reboots continuously.  I see the program window for about 10 seconds, then it disappears, then appears again after a few more seconds.  I was able to remove the device and add it - during setup I get an error stating that a hardware issue is preventing me from setting up my headset and to please check cables.  Cables have been disconnected and reseated multiple times.  I went through the list of troubleshooting tips on another post which suggested disconnecting internet, unplugging the headset, rebooting in safe mode, uninstalling programs, deleting oculus files from %appdata%, deleting download cache, deleting program files, rebooting, installing and reconnecting but the problem persisted.  I took the added step of deleting everything on the drive that

BonjourExcusez-moi, je n'ai pas trouvé le forum francophone. J'écris donc en français, j'espère que vous me comprendrez.J'essaie d'appairer le Meta Quest 3s de ma maman, mais il y a un problème : j'ai ce message sur mon téléphone :http://www.image-heberg.fr/files/17805792531660627232.jpgJe suis connecté au même réseau Wi-Fi, mais le casque n'est pas détecté. Le message suivant s'affiche dans le casque :Ouvrez la dernière version de l'application et suivez les étapes de configuration pour effectuer l'appairage. L'application Meta Horizon est facultative une fois l'appareil configuré.L'appairage ne fonctionne pas ? Vous devez peut-être entrer le code : XXXXXXX.J'ai une option : « Casque géré par votre organisation ». Connectez-vous à votre organisation. Que dois je faire exactement ? Merci     

I’m trying to set up my meta 3s and the code it gives me doesn’t work the app says it can’t find the headset. Iv tried factory resetting the headset and deleting and reinstalling the app idk what else to do to get this thing set up 

The virtual axis has been changed between the original Touch controllers and the Quest 3 controllers.Holding the controller in a natural, pistol-grip position no longer aligns the pointer/pistol/whatever you are holding straight forward. Instead it is offset by around 10 degrees right on the right controller, left on the left controller.This can be compensated for by the user, but this is unnatural. Rifle stocks designed for previous generations of controller are now completely useless.I don't understand why this had to change. We the users need to be able to change it back please.

Hi,I've been unsing quest link for years... I have even 2 headsets (quest 2) and 2 cables.For the last year I was using Virtual Desktop what has made the often problematic process of conecting with my PC way smoother...But it requires 5G in addition to the cable. I'm in a room with no 5G so I started using again quest link through cable. It worked well for a while but since last updates about 2-3 weeks ago, I'm having disconections.-The screen freezes with jagged borders and I lose the conection with the PC. -In the past, I could sometimes at least re-conect to the PC and save the game situation... however now either the screen becomes pitch black or simply cannot connect again...I wonder if other users are having this issue. I never trusted quest link very much... BTW: I even moved the Desktop to an area with 5G to test this issue. Quest link got broken but with Virtual Desktop I could play without issues. 

got the headset mailed straight from meta. I did the initial set up as instructed and when i restarted it: the background reset to the new home environment. factory resetting it does nothing but reset the background back to the psuedo-foggy dance studio. the main issue seems to be that the latest headset update is invisible to the phone app. any ideas?

I was having trouble pairing my controllers, so I did a factory reset. Now I'm stuck on the screen that shows the controller tabs have to be pulled out. I've already pulled out the batteries and also replaced them. I can't use the phone app because I can't get to the Wifi setup screen. Please help!

One day my metaquest was stuck in the startup cycle and I tried everything to fix it and nothing worked so I had to factory reset it, after factory resetting it it dident remove the device from my metaquest app and I cant remove the device from the app either, also when I press add new device it does nothing so im stuck here not being able to play anything.

Devices having issues (meta quest 2) (Samsung galaxy s23 ultra)  I did a factory reset as was recommended to fix the problem of being stuck at 90% when trying to stream to phone. I did a factory reset for being stuck at the pairing screen so I went back to boot menu did another reset then did a side loader update and issue was not fixed. On my meta app my headset is still registered so I can't input the code to pair the headset again. I have Uninstalled and reinstalled several times and as well cleared the cache and data in the app. I have restarted my phone and my blue tooth.When I try and pair a new device I get stuck at "allow permissions" but I have given this  app every single permission. I go to manage profiles and am given error 1675012. Now, I try and go another way by accessing my account on the website and it says no device is found or registered with this account for some unknown reason but it's still connected through my meta app. I have a

Hi,To connect my quest 3 in PCVR, I installed Meta Horizon Link on PC, using an admin account.When I use that admin account, all seems quite ok.Now, I'd like to switch back to my standard Windows account (non-admin), and use it, but I have some failures...1. The link is established, I see the app in the quest.2. I click on Desktop, I see my computer3. BUT I cannot click on any icon: it does not seem to be a problem with the button/click not recognized: I can't even see the roll-over effects when the cursor gets above icons...I need to use my PC mouse to open the apps.And when I do so, quite all apps seems to hang.Using the admin rpovilege account, eveything is ok:1. link ok2. roll-over effect and clicks on icons using quest pads3. Applications run...Any idea if there is a way to make the quest 3 to run with non-admin account ? I'd like to avoid to log on my admin account each time I want to use the Quest... (and no, I don't want to give admin  privileges to the account I use daily

I have access to my Meta account on Quest 3, but I cannot log in on my phone or PC because SMS verification codes are not arriving.I have tried multiple phone numbers and even a new Meta account, but no SMS messages are delivered.The issue has persisted for more than a week.Please help me recover access or reset the SMS-based verification method.

Hi meta team,I have a drifting controller and I understand it's a wide spread issue. Infact, calibration do work by expanding dead zoom. However, it get reset every time headset go to sleep mode and I need to calibrate every time I use it. I don't understand this design and why can't my calibration stay in effect

Whenever I go to air link my 3s to my computer it tells me I need to pair my headset (which I had already done) to my computer, but the only thing is nothing pops up on the Meta Quest Link app on my computer besides the blue bar asking me if I want to set my headset up. (as can be seen in the picture) And when I click "set up" it takes me to a screen telling me to choose which connection method I want to go with, I choose air link, and it gives me the steps on how to enable air link nothing more than that. 

I have a MQ3s and two different profiles.  For some reason one profile just randomly stopped responding?  I turn on the headset, see both profiles, select but the headset just goes clear.  Profile seem to do nothing?  Please help

Dear Meta Support Team,After enduring an incredibly frustrating and time-consuming trial and error process, I finally managed to get my Meta Quest 3 connected to my PC, and for a time, everything worked as expected. However, after a seven-month hiatus, I attempted to use the system again today, only to be met with yet another unexpected and infuriating roadblock.To my dismay, the Meta Quest Link software decided, without warning, that my GPU driver required updating. This is not the case. I have the latest drivers installed for my NVIDIA GeForce RTX 3060 Ti, a GPU that is supposedly fully compatible with the Quest 3. Despite multiple attempts to reinstall the Meta Quest Link software, the issue persists.I am beyond frustrated with this situation. The level of inconvenience, especially after paying a significant amount of money for this product and its overpriced data cable, is simply unacceptable. I expect plug-and-play functionality, not to be stuck in a seemingly endless loop of tech