VR Forums

Good day,On 25.09 I bought virtual reality goggles Meta Quest 3 in Media Markt in the Netherlands, then in the evening I check and find out that with each purchased goggles get a copy of Batman Arkham Shadow and would like to know if it is possible to send me a code to play?Greetings,Andrew Lang

I've recently switched to a new computer, and after installing the Meta Horizon Link app I am unable to get my Rift S headset through the initial setup process.The app recognizes my headset, shows a green check-mark on the connection status, and the display inside the headset turns on and shows three dots in the center. Attempting to go through the device setup, the second step tells me "Sensors can't track headset" and I cannot progress further. If I skip setup the headset still only shows the three dots.I have tried using multiple USB ports and multiple display ports. I have made sure the environment is well lit and suitable for VR use. I have made sure the cable is securely plugged into the headset. I have reinstalled the app, making sure to clear all existing files out of appdata and program files. I have reinstalled the device drivers. I have restarted Windows many times and made sure it is up to date. I have made sure the privacy settings in Windows are set correctly.I am also un

Hi,I have a new Quest 3 (bought 2 weeks ago or so). Since a few days I can't do anything after I've turned it on. I'm seeing the Choose-Profile-Menu, that's it. No Controller, no Hand Tracking. I have to push the On-/Off-Button two times and after that everything is working fine. Any ideas, what is causing this and how I can resolve it? It's not a big deal, but my husband hates it. Thanks, Cassy

Right controller is going nuts. Have deleted it and re added it three times. Cleaned it with air duster. Changed batteries. Nothing seems to work. They are only a month old. Need to know if I need to send them back and get new ones. 

Hand tracking and the avatar do not work in Air Link. The avatar only appears briefly if hand tracking was enabled before launching Air Link. App version 85.0.0.205.522. Any useful information?

Hello, My Meta Quest 3 is fully functional and logged into my Meta account, but the system does not recognize my headset. Because of this: The support portal says I have no devicesI cannot submit a ticket or use chat/callbackA Township Tale instantly black screens on launch, even after:Factory resetReinstalling the gameVerifying other games work   My details: Headset: Quest 3Issue persists despite 3 years of using this headset on this account and having account for 5-6 years  Please escalate this to the backend team and attach my device to my account, so I can access purchased apps. Thank you.

So yesterday, I was trying to film a video on gorilla tag, but I was loading it and it gave me an option to either close the app, or wait. I kept closing it, but it didn't work, I reset my vr, Ive like closed its data, Ive uninstalled it and reinstalled it, and only gorilla tag is doing that. What do I do? 

It's been 3 days of the "Ask your parent to enable dev mode" but I can't and my son makes vr content and this makes it so he can't post. If there are any fixes please tell me.PLEASE META!

Hi Folks can l please ask if anyone has come across this and how to resolve it pleaseYour account and its apps will be deleted on 23 November 2026.What this meansYou can't use your Meta account at the moment, including the Meta AI app, Meta Horizon and any Meta devices.What you can doDownload your information so that you have a copy of your profile and Meta account details.

This is happening after 10-15 mins of use.  I'll get a screen black-out and error messages that the headset is no longer tracking.  However, the headset is still tracking as seen on the desktop display, just with no visuals on the headset.Sound and controllers are also glitchy and intermittent.Once everything collapses, a full computer restart usually brings everything back for 10-15 mins.  This all strarted on about 20 Jan when the Meta Link got goosed.  I have reinetalled software, checked cables and all the other tip.  No other changes have been made and everything is capable of working, it just stops doing so after a while.

I rlly need assistance and dont want to resort to factory resetting

I just made a new parent account and connected it to my 10 year old's account. Says it's connected and I set limits. He's on his VR right now and it's not showing up on my end. Says 0 minutes today and he's been on maybe 30 by now. What am I missing?

Hello, everyone! I have a question about my Meta Quest 3S. Tonight, I put my headset on charge because I noticed that the battery was low, but I also noticed that after a while, the charging indicator light changed from orange to white and the lenses activated. Not knowing what this meant, I got a little worried about the health of my headset, so please, can anyone give me some answers? Thank you! (:

Can't connect my Quest 2 to my PC. The PC shows up in the list of available devices and the Quest 2 prompts me to confirm a pairing code on my PC but the PC doesn't show any. PC shows headset as connected but sends notifications saying no headset is connected?  

I was using Airlink on and off just fine for 2 hours because my link cable sadly broke but switched to desktop to allow it to charge and now all of a sudden it refuses to connect/pair and says my PC isnt connected but steamlink can find it which I would use but it wont use my quest 2 mic at all for some reason. 

Apologies if this is answered some where else, I've been searching and not found what I'm looking for. I've just reinstalled DCS on my pc, before the reinstall, i was able to see two small transparent circles on the headset display, showing where my hands were. Which was handy if i needed to flick a switch on my hotas or to type something while in game. After the reinstall of DCS and the meta quest app adding headset, i can no longer see the transparent "cisrcle" when i move my hands in front of the headset. How do i re enable seeing my hands again?  Thanks in advance 

🚨🚨HELP NEEDED PLEASE🚨🚨 I purchased 2 units from eBay, open box, meta quest 3. Both units will not move from the controller pair screen, im guessing im doing something wrong. But cant connect to the app since its never been paired, cant get past the controller pair, force pair didnt work, factory reset didnt work. Anyone have any clue?

My link software for the best couple days has had a "update" and it's completely bricked my whole software i can't connect or anything everytime it finishes downloading on step 1 it restarts the app and crashes then repeats over and over. 

i tried removing from the meta horizon app and re pairing controller , it re-does a firmware update -> 100% -> success -> turns off and nothing happens when i go back to the app it shows the controller serial number but firmware is blank 

I am experiencing an issue with my Bluetooth-connected treadmill using the Kinneta app. While the app successfully controls the treadmill's speed and incline, the audio is also being routed to the treadmill. Since the treadmill lacks built-in speakers, I get no sound at all.I have tried to change the Bluetooth settings in my Oculus/Meta Quest to disable audio over Bluetooth, but the option is missing. There is also no internal setting to toggle between headset speakers and Bluetooth audio.How can I force the audio to play through the headset speakers while maintaining the Bluetooth connection for treadmill data? Thanks!

Hey everyone. First of all, I've read the related pages: https://www.meta.com/en-gb/help/orders-and-returns/240408565199886/andhttps://www.meta.com/it/en/legal/quest/digital-content-referrals/I have some questions that aren't answered in either of them:if someone clicks my link and accepts the referral but does not purchase/purchases and then refunds the app, is that slot lost? Or does the use count return to me if one of these things happen?is there a way to see a counter of how many times a specific link has been used?does the 15% discount remain constant for every person who redeems a certain app or does it decrease over usage (eg: 1st 15%, 2nd 10%, 3rd 5%)? do the persons need to stay friends until 14 days have passed since the purchase? In other words, is it safe to unfollow someone if I've redeemed the referral linked to them?Thank you in advance!

Hi everyone, We're following up on the reports related to this thread Meta Quest Link Update Our engineering team is looking into this performance issue and would appreciate your help running a quick test. Step 1: Check if OculusDash.exe is using GPU resources Open Task Manager → go to the Details tab Right-click any column header → Select columns → enable GPU While experiencing the performance issue with Link, check if OculusDash.exe shows a non-zero GPU value (it should be 0) Step 2: End the OculusDash.exe process Right-click OculusDash.exe → End task (or select it and press Delete) You may need to do this a few times quickly—it can restart itself Once it stays closed, check if your performance improves Here's a short video showing both steps (first 5 sec = Step 1, rest = Step 2). Let us know what you find—what GPU value that OculusDash.exe is showing initially, and also whether your performance improved after ending the process. This will really help us narrow things down. 

Unfortunately, after the latest Meta updates (January/February 2026), my beloved OTT stopped loading profiles and overwriting ODT settings, such as FOV ect.ODT resets settings every time I start my PC.What's the point of such changes? Is there an alternative to automatically loading settings into Oculus Debug Tool?

Hi there,I’m hoping someone here can point me in the right direction. The other day I decided to revisit some games I had purchased on my Quest 1, only to discover that my account is now unusable. After the account migration, it appears to have completely disappeared, all the games and apps I bought are gone, along with the money I spent on them.I’ve tried to contact support, but I haven’t been able to get any access to it. It feels particularly frustrating given that Meta has stopped supporting Quest 1 users, which makes it difficult not to wonder whether this situation is being overlooked because resolving it could involve significant refunds.When I originally purchased these games, there was nothing in the policy stating that my account could effectively be deleted or that I could permanently lose access to purchases. From my perspective, it feels as though I’ve paid for content that has simply been taken away.This situation is extremely frustrating, and I genuinely don’t understand

I was going to play on my headset but when i booted it i got a error saying tracking is lost.I tried rebooting and everything plus got No Command error then it got fixed.Played on it for more than 10 minutes while playing it was lagging more than usual and got the same error. I have no idea what to do please help.