AI Glasses

Recently after a few months of ownership of the gen 2 ray ban meta glasses, the voice command of “Hey Meta” doesn’t activate or work. I already tried to reset the glasses and unpair and pair them again but none of those worked and the command “hey meta” still doesn’t work. Please help as soon as possible because i frequently use the Meta ai in my everyday life and it would be quite annoying and difficult if my glasses can’t be used the way i want them to be used Please and thanks for any response or help.

Try to change the language pack to English(UK)STUCK IN THE INSTALLING LANGUGE PARTAfter a few minutes it start saying 'Try again We ran into a system error'(Re-pairing glasses, factory reset, reinstalled app COUPLE TIMES )Anyone can help?(Wayfarer glasses,  app version 286.1.0.17.162,Galaxy S20+)

I’m extremely frustrated with the ongoing Quick Connect issue for Gen 2 glasses. This problem has been happening since around April/May, and I was previously told that Quick Connect had not been removed and that the issue was caused by a software bug in the Meta View app.I was also told that the feature would be restored through an upcoming app update. I have now installed the newest update, and Quick Connect is STILL missing.At this point, this has been going on for months. If this is a known widespread software issue, customers deserve a clear update on what is actually being done, when the fix is expected, and why the promised update did not restore the feature.I have already reported the issue and waited through multiple updates. I would appreciate an actual resolution or a specific timeline instead of continuing to be told to wait for another update. 

Hi. I got red LED light on and I cannot charge my RB meta wayfarer glasses. I tried to put them on and off and reset nothing happened. Could anyone help

Hello my glasses have been stolen is there a way to lock them , I have the boxes and serial number and receipts. The first glasses I got stolen in a venue, the second got stolen infront of my friends house. Is there a way to lock them or mark them as stolen? When I try to make a report it says it’s linked to another meta account. I have boxes and receipt for these devices to prove it and on my meta app phone  

If I take five short videos, at least three of them record in high speed how do I fix this?

I’m experiencing a serious battery degradation issue with my Ray-Ban Meta smart glasses. The glasses were purchased from an authorized third-party optical retailer (LensCrafters). After about a year of normal use, the battery now drains abnormally fast and the smart features are no longer usable. I’ve tried all official support channels, but I’m stuck in an automated loop:- When selecting Ray-Ban Meta glasses -> battery issue, I’m required to enter a serial number- The serial number is not recognized by the Meta Store system (likely due to third-party purchase)- Selecting “third-party retailer” redirects me to Ray-Ban, which does not handle smart battery or AI hardware issues- I’m unable to create a support case or receive any support emails I do have:- The physical device- The serial number (on the glasses)- Original proof of purchase Thank you for your help.

this is my last resorti ordered a pair of Ray Ban Meta Glasses thru the Meta website when i checked out, i checked out not making a login to Meta account nor my facebook account after check out, i recieved a notification that an email confirmation will be sent to my email i was charged on my credit card immediately and its been 2 days since the chargei cannot get into contact with anyone at Meta about my order number or email confirmation last thing i saw was ETA of the delivery was shown to be 08/21 before check out  how do i find my email confirmation/order number if when i checked out i never logged in has this happened to anyone? this is very frustrating cause i might have to dispute the charge on my CC cause of no verification of my order 

I literally bought my Ray-Ban Meta Gen 2 glasses yesterday specifically for my wedding celebrant business and unfortunately I’m already looking at returning them for a refundThe whole reason I bought these was to offer couples a POV video as part of their wedding package. The couple knows they are being recorded and actually signs a contract giving consent for the footageI specifically checked the recording light before buying them and was told it remained solid white during video. Ray-Ban’s own information also says the capture light is solid white while recordingInstead mine flashes on and off approximately every second for the entire recordingFor a wedding ceremony this is incredibly distracting. I’m standing right in front of the couple during their vows and the last thing I want is a bright white light constantly flashing beside my eye and taking them out of the momentI also work alongside professional photographers and videographers who can work around a constant solid white ligh

Hello Meta, I'm a French user of Ray-Ban Meta glasses (or Meta AI glasses). I love filming with my glasses, but the flashing LED that lights up during photos and videos is a real problem: it attracts the attention of the people being filmed, who then become uncomfortable, freeze up, or completely change their behavior. This makes capturing natural and spontaneous moments very difficult. Could you add a simple option to the Meta AI app to temporarily or permanently disable this recording LED? For example: a "Disable LED during this session" toggle switch. Or a permanent option in the glasses' settings (with a safety reminder if needed). This would greatly improve the experience for everyone who films with family, while traveling, for vlogging, or for creative purposes, without hindering normal use. Thank you very much for listening and for your work on the Meta glasses. I hope this feature can be added in a future update.

I hope this gets some traction since I can't really believe this isn't a thing yet. Is there any chance that the developers at Meta might be able to add a support via future firmware update for European video shutter speeds and/or frame-rates based on the 50hz power phase? Sadly the glasses are very much unusable (without a post-production de-flicker) for video recording in many situations here in Europe (and other 50hz based countries) because there is a prominent light flicker and banding present while shooting under artificial lights that are powered by a 50hz source. If implementing other frame-rates like 24fps and 25fps is tough for the current hardware framework it would be at least great to be able to manually switch and force (in the Meta AI app settings) the automatic exposure system to 50hz based shutter speeds so the 30p video wouldn't flicker. I believe this is a major feature that should be implemented since the glasses are now being widely sold here in Euro

J’ai installé la dernière mise à jour et desappairé mes rayban meta gen2 , depuis impossible de les reconnecter à mon iphone 16 pro max. j’ai tout essayé mm restaurer la configuration d’usine . Pas de led bleu qui s’active sauf sur le boîtier , a l’aide svp 

My brand new adventurers were working for about an hour then disconnected from my phone and have been stuck on a blinking white light. It doesn't respond to anything, the 5 presses for a factory reset doesn't do anything either.How do I proceed?

Hi guys. Ive been using my Vanguards for a few months now. Yesterday I started getting notifications that speakers weren't working and device wasnt charging when placed in case. I have followed all reset, cleaning and case seating tips. I somehow got the speakers working again, but they stil aren't charging past 10% when placed in the case. The icon does show charge but hours later, 10%. Anyone experience this? How did you sort it out? 

Bonjour jai le même problème avec le micro, il ne fonctionne plus. J'ai tout essayé ( nettoyage du microphone,  redémarrage, réinitialiser en mode usine . J'ai fais tout ce qu'on m'a demandé de faire ) mais ca ne fonctionne pas. J'ai acheté mes lunettes aux ÉTATS-UNIS le 8 juillet 2026  mais je vis en Guadeloupe (FRANCE ) . Je ne sais pas comment faire pour faire fonctionner la garantie. J'ai la facture d'achat et la boîte. Du coup les lunettes sont inutilisable. J'ai appelé le magasin où j'ai acheté les lunettes et ils m'ont dit de contacter meta sauf que ca me dit que mon numéro de série est pas pris en charge. Je ne sais plus quoi faire . MERCI POUR VOTRE AIDE 

Hi everyone, I’m having an issue with my Ray-Ban Meta smart glasses, and I’m hoping someone here might have a solution or similar experience.  I bought the glasses just last month, and everything worked fine initially. But recently, the microphone completely stopped working. I’ve gone through all the standard troubleshooting steps, including:  - Factory reset  - Verified microphone permissions in the Meta View app  - Tried voice commands and capture (no response)  - Cleaned the mic ports carefully  - Re-paired the glasses with my phone  - Updated all apps and firmware  - Deleted app and reinstalled   Despite all this, nothing has fixed it. I contacted Meta support, and they walked me through the same steps, but the issue remains. Audio still plays through the speakers fine, it’s only the mic that’s dead, sometimes when recording a video the sound sounds robotic and can’t understand a word. The frustrating part is I paid with Apple Cash, so I

I can not pairing it with Vanguard 

HiI'm having issues with my new glasses. Worked fine for a day whilst in Greece.  Then sat at the pool and no sound at all taking pictures , video or listening to music. Glasses still worked ie pictures ang video. Then they wouldn't charge . I put the in the case but no lights and wouldn't connect to app. Put them away until I got back to the UK. Ive put them on charge and the case charged but not the glasses. Ive cleaned them as described,I've reset them as described.ive factory reset them as described. All I gat is four flashes of the red led on the case. It says connected in the app but shows no battery status but takes pictures and video. Please help someone

Hi,I am building an Android app for Meta Ray-Ban display glasses and trying to show a blue-colored button on the glasses display for testing color visibility. But instead of appearing solid blue, the button looks pale grey, with only a slight blue visible near the border.Is this due to display limitations, color rendering, brightness, or Ul styling?Are there recommended colors or contrast settings to make colored elements more visible on the glasses display?

Hi everyone,I'm having a serious issue with the Meta AI app when using my Ray-Ban Meta Wayfarer Gen 2.My setup:Ray-Ban Meta Wayfarer Gen 2Xiaomi Redmi Note 13 Pro+ 5GHyperOS 3.0.301.0Android 16Build: BP2A.250605.031.A3The problem started when I tried to import a single 3K video of about 30 seconds.During the import:The phone gets noticeably hot around the camera/SoC area.The Meta AI app crashes.The Android/HyperOS interface also seems to restart: the screen briefly goes blank, then the home screen and icons start loading again.This can repeat in a loop.I also noticed that when the import fails, the temporary cache created by Meta AI does not seem to be deleted. After repeated failed attempts, the Meta AI app had accumulated **more than 50GB of cache**.The situation has now gotten worse: the Meta AI app is currently unusable. Every time I open it, it immediately enters the same crash/restart loop, even when I'm no longer manually trying to import the video.I already submitted a bug

After about 80% the Meta app indicated it would restart my glasses. After several minutes it informed me it could not proceed, and to retry. I went through this loop for about an hour. My glasses did restart during this time, the led flashing white and then red four times rapidly before shutting down.It does not connect via BT anymore, does not respond to factory reset or any other commands. After the four red flashes it remains unresponsive, power cycling just repeats the flashing and auto shutdown. I've done many updates before and never had this happen.Now what?

The design of these Ray-Ban Meta glasses makes zero sense for lost items. Not having Find My tracking built directly into the frames—or locked-account protection so stolen glasses can’t just be reset and paired to someone else’s phone—is a major oversight for a $300+ device. You need to add remote locking, frame-level GPS tracking, or anti-theft serial locking in the next updateSelling $300 smart glasses with no built-in location tracking and no anti-theft locking is crazy. Anyone who finds them can reset them, pair them to a new phone, and buy a $100 case to use them. Fix this and add proper device locking/Find My support.

Bonjour,Je n'arrive pas à connecter mes lunettes Rayban au répertoire de mon téléphone Merci de m'aider si possible 

My Ray-Ban Meta Scriber Optics (Gen 2) developed a periodic audio dropout in locally captured video immediately after the v127 firmware update. Posting the full analysis in case anyone else on v127 can reproduce it.WHAT HAPPENSEvery 1.352355 seconds - exactly 64,913 samples at 48 kHz - the audio track produces one full-scale transient (-0.4 dBFS, about +59 dB above the median level) followed by 130-400 ms of hard mute. Total audio loss is 13-28% of every recording. It sounds like the volume is cycling loud and quiet about once a second.The muted segments contain exact digital zeros, with RMS down to -180 dBFS. A microphone or acoustic fault cannot produce digital silence, so this is a software mute.IT IS A REGRESSIONRecordings from Aug 2 and Aug 9: zero dropouts, zero samples above 0.9 full scale, no periodicity at all (autocorrelation at 1.352 s is r = 0.03 and r = -0.05). Every recording from Aug 11 onward shows the fault (autocorrelation r = 0.74). The v127 update was installed betw

Sent my glasses in for a warranty exchange with the box, charging case and cleaning cloth and got back only some glasses. No box, no charging case, no cloth.. been going back and forth with what I think is Ai customer service for ALMOST A MONTH.. Still have not received any of the items i sent. Has anyone else had this experience?