Other Troubleshooting

Hello Meta Support Team, I am reaching out regarding my Meta Quest 2 headset, which has been in storage and unused for approximately 5 years (purchased with delivery to Poland). I recently performed a factory reset on the device. The headset is currently running original 2020/2021 firmware. Issues encountered: The 8-character device pairing code displayed inside the headset is continuously rejected as "Invalid code" on meta.com/device. The Meta Horizon mobile app cannot detect or pair with the headset via Bluetooth due to the outdated firmware/BLE protocol. Device and Account details:Model: Meta Quest 2Serial Number:  ****Meta Account Email: ****Country: Poland Could you please assist me with manually updating the firmware or providing a solution to activate the device? Best regards,Artur ****[Mod note: edited for privacy - this is a public forum]

Hey everyone, I keep getting this error and I am using a trusted device in a trusted location that I have been using for years. I have also tried my mobile device too. Any ideas? See the photo below MetaStoreHelp can you assist please?

Recebi um e-mail pedindo para confirmar a minha conta meta principal até o mês passado e acheiu que era spam. Agora perderei a conta principal e não consigo sequer acionar o suporte porque meu login não entra e pelo facebook não tive resposta. Há algum caminho?

Long story short I had an Meta account.Then it came the BS-Time where you had to have Facebook connected.So I made a FB Account.I (stupidly) forgott the FB Account cause I DO NOT USE FB.So I coundt use my quest anymore and thought f it.Now I got a Mail saing:Wir haben dich kürzlich per E-Mail bezüglich deines Oculus-Kontos kontaktiert und dir mitgeteilt, dass es zu einem Meta-Konto migriert werden muss. Dein Oculus-Konto wird am 22. September 2026 dauerhaft gelöscht. Dies ist deine letzte Erinnerung. Sollte sich dein Oculus-Konto mit einem Facebook-Konto in derselben Kontenübersicht befinden, haben Änderungen an deinem Oculus-Konto keine Auswirkungen auf das Facebook-Konto.So migrierst du dein Konto Rufe auth.meta.com/websetup auf. Falls du nicht dazu aufgefordert wirst, ein Meta-Konto einzurichten, melde dich zunächst unter auth.meta.com/logout ab.Wähle „Weiter mit Facebook“ aus und melde dich bei dem Konto an, das als p*****p@gmail.com angezeigt wirdFolge der Anleitung, um die M

1-My kids are playing games (like Animal Company), and the device’s battery barely lasts an hour. What should I do?2-Also, after updating to the new version, a lot of game icons appeared on the home screen, but none of them are installed on my device. How do I remove them?Is there a setting that will fix these issues for the Quest 3?

My headsets displays turn off. Every 10 to 15 Seconds. I have (automatic wake) enabled The screens do not come back on. In less I hit the power button. I have tried. Setting my (display off) and (sleep mode) To their maximum time limit of 4 hours. I have tried cleaning my face sensor. automatic wake still works. Just only when I've actually taken the headset off of my head. And then put it back on.  This problem even occurs with obvious head movement. But weirdly always occurs when my controllers are not moving. And it does not occur when my controllers are moving. I want to be able to keep my hands/controllers  still for more than 15 seconds. This issue may not seem like a big deal to some but to me and the way I use my headset. it is seriously impacting my enjoyment of a product that I bought with my own money.

 due to my facebook been suspended' i cant log in my ouculus account , so i cant do the setup that metahorizon asks its my last day to transfer it what should i do !!my facebook account/ ouculus account is 1046032376@qq.com

I need help recovering access to my Meta Horizon/Meta account that I use with my Meta Quest 2 headset.I am currently locked out of my Meta account because two-step verification (2FA) is enabled.Meta is asking me for an OTP/code sent to a phone number that I no longer have access to.I do not have my recovery/backup codes.I am not currently logged in to my Meta account on any device.I previously followed Meta's support instructions, which said to log out and then select an option such as "I no longer have access to this email".However, when I tried to follow that process, Meta told me that I needed to perform it from a device where I was already logged in.I therefore appear to be stuck in a recovery loop because I cannot log in, but Meta's recovery process requires me to already be logged in.When I try to contact Meta Support, it asks me to either log in to my account or provide an order number, and I may not have the order number available either.

When I start up the link for my quest 3, I get a popup on the link software telling me my computer doesn't meet the minimum spec. I have looked at the online specs and it is fine according to that. I have 16gb ram, intel i7 and a geforce RTX 4060 video card. Despite all this it does seem to work. Shall I just ignore this? Is this a known bug with link?

After around 30 minutes to an hour of playing, the screen freezes and turns off followed by an orange light. I would peek over at the monitor to see that the app itself has crashed rather than the Rift S. It restarts after a couple seconds. Guessing this is a software issue rather than my Rift S bugging out. Could anyone help me with this?

I'm on version PTC 208.0.0.47.535 (208.0.0.47.535).I was on prior non PTC version.The Link System Tray icon is gone. App doesn't quit to tray anymore.How do I get it back?

Been like 2 days since i tried playing and my headset is just bricked. i dont know what to even do anymore ive tried everything but a factory reset

Bug: Mouse pointer becomes uncontrollable when using Quest 3 while lying downDevice: Meta Quest 3OS Version: Horizon OS 2.7The mouse works normally when I am sitting upright. However, when I lie down and use the Quest 3, the mouse pointer becomes severely bugged.The main issue is that the mouse behaves as if the pointer is constantly hitting a screen boundary or being affected by an incorrect coordinate system. For example:Moving the mouse left or right causes the cursor to move in a large circular/ring-shaped motion instead of moving horizontally.The cursor appears to be rotated or mapped to an incorrect coordinate system.The problem occurs specifically when I am lying down.Re-centering/resetting the view does not fix the problem.Turning Lying Down Mode on or off does not fix the problem.Re-centering the view after changing Lying Down Mode also does not fix it.When I sit upright again, the mouse works normally.This mouse worked correctly before the Quest 3 was updated to Horizon OS 2.

I feel like the quest pro would be totally worth it if it had all the features that normal face tracking headsets have. Like for example tongue, movement and eye crossing, there’s a forum going online about the fact that the quest pro is perfectly capable of tracking this, but that Meta put in a rule into the headset that block it. Why? I wanted a headset that had full face tracking and I was very excited to hear that the pro half face tracking that’s why I bought it but then I found out that it couldn’t even do tongue movement or I couldn’t move my eyes the way I can on the vive headsets. If Meta got rid of this will have blocked it, they could definitely be able to match with vive face tracking and more people would buy it. Or if they could explain why they set that rule in the first place..

When I try to play back a portrait mode video I shot on my phone (Pixel 9 Pro) in the Gallery app in the headset, the video appears severely cropped.The issue is the video is stored as 1920x1080 with a 90º (or 270º) rotation flag that the player is not properly taking into account.Oddly enough, the player doesn't entirely ignore the flag, since the image is properly rotated.The problem comes because for some reason it seems to think the video as being in landscape mode, and goes on to create a landscape mode viewport the width of the now-portrait video (1080), which at 16:9 leaves you with a height of 607 pixels. Less than 1/3 of the video's 1920 height.The easy way out would be to move on to another player, but I'd really like to be able to use the native Gallery for the 3D conversion feature.Hope this makes sense and it can be corrected some time soon.Thanks in advance.

Hello, With the release 25 of the meta quest 3 I’ve started experiencing something I find very annoying, the Bluetooth keyboard alt and action keys are now working as meta button.Could it be made optional? It’s very annoying loosing focus of the app i’m using eveytime I click any of those buttons.  

My headset was working normally at 1AM today and then i went to charge it alittle over 4 hours ago, when i went to put on the headset it was stuck in passthrough, my controllers wont connect, i cant connect to the app, i tried restarting it abunch and doing a force reset in the debug menu. nothing seems to work. someone please help

[SOLVED] So I just bought a Meta Quest 3s. did every instruction there until it got me to the Meta Horizon part. I downloaded the app, then when it comes to the code needed, it did not sent any codes to my sms, also checked my mails' important, inbox and then the spam. nothing. I requested the code many times but nothing came. I just want to play with my Meta Quest but I just can't if the Meta Horizon won't let me request code because i got temporarily banned or on a cooldown after requesting too much codes just for me to activate the meta horizon on my phone. any fixes or any solutions for this?  EDIT: was able to verify my meta horizon through recovery code, Thanks!

Please help. Im not receiving any sms or email with my 6 digit code to log into my meta quest account?. 

I got an email that i need to migrate my oculus account to meta account, i only bought the quest 3 and i have been up to date with the apps and stuff. And i dont really see a problem with my account.

​Hello everyone,​I was messing around in the accessibility settings and decided to try out Voice Controls. I got a download prompt, clicked through it, and admittedly spammed the toggle a bit to get it to turn on.​It finally turned on, but now I'm stuck with a really annoying bug:​There is a permanent purple circle with a white microphone icon floating in the top right of my FOV (looks a bit like the red recording indicator).​The voice commands don't actually work at all (I'm in Germany, so dictation/AI features have never worked for me anyway).​The worst part: I can't turn it off. The Voice Control toggle/slider in the settings is completely unresponsive and stuck in the ON position.​I've already tried rebooting the headset, but the floating icon is still there and the toggle remains stuck.​Does anyone know a fix or a way to force-disable this accessibility feature? Having this icon constantly floating in my view is super distracting.Thanks!

Why Does Meta Link say my PC doesn't meet Specs? Near as I can tell I do and I exceed those specs.Processor Intel(R) Core(TM) Ultra 7 265KF (3.90 GHz)Installed RAM 32.0 GB (31.7 GB usable)Graphics card NVIDIA GeForce RTX 5070 Ti (16 GB)Storage 1.73 TB of 6.43 TB usedSystem type 64-bit operating system, x64-based processor

A while ago I was trying to make a purchase and I added my new card on to my meta account I ended up typing the wrong vip code a few times and when I finally remembered it I was restricted from making purchases, I’m wondering if I could get help with that and be able to make purchases again with my account.

I click Continue and it tells me it's impossible to contact the Link server. What should I do? This happened after I deleted the app. 

I want to start by saying I have been searching and have tried every single troubleshooting step I could find like turning off antivirus and firewall, clean installs, and copying old drivers mid-installation, but I could really use some guidance. I have tried to install this app to access PCVR games I bought years ago that used to work fine on the old Oculus app, but now I cannot even install this app. I just get the "Restart PC" error across multiple systems.  In the log file, the specific error message is "Process D:\Meta Horizon\Support\oculus-drivers\oculus-driver.exe exited with code 1 (failure)."  It's embarrassing to say, but this error genuinely consumed hours of my time, and there's no way a company like this should have these problems. I don't mind using SteamVR and virtual desktop, but if anyone has solutions other than that to actually resolve this and use the software as intended so I can access games that I paid for, I would greatly appreciate it. If anyone has