Other Troubleshooting

My vr was overheating and when I unplugged it and waited for it to cool down it stopped charging after. There is no sign of melting or water damage. I've tried different chargers different outlets and different charging blocks. Pls help.

Hey guys, I haven’t used my quest 3S in a while and I have forgotten the pin to log into the headset. Not the store pin or account pin, the pin to log into the headset at the boot screen.Is there a way to reset, remove or find the pin? If not I know that I can factory reset. Will factory reseting my quest 3s allow me to log back into my account with all purchased games and game data? How can I solve this issue thank you.

I'm trying to launch Meta Quest Link on PC, but I'm stuck on this "Continue in Your Browser" page. The Log-in button led to Chrome opening and I logged into my Meta account on Chrome fine, but switching back to the software it's still stuck on this page. How do I make it move forward?

Greetings, i have just updated my quest 3 from v76 to version v207... and to me this new "Navigator"  menu is very confusing and hard to operate, it is alot alot less pleasant expirience that i had both visually and practically. New "Loft" is very wierd, i lost all my previous enviroments that i loved, it feels like alot alot less comfortable and pleasant expirience. "New Camera" when recording follows me around and UI and Buttons are visable on all video recordings, making it impossible to focus and is very distracting to the viewer, again, very abnoxious and not comfortable expirience!Can i revert back to older firmware? I tried some workarounds and solutions, but all that does not fix anything to how it felt and was even closlely!Thank you!

Hello,I am reaching out on behalf of one of our clients. I work for a nursing VR application that is offered through AppLab, and our client reported that when they try to install our application, they receive an error saying, “Your clock is ahead, a private connection cant be established because your date and time are incorrect.” Then, it does not allow them to change the clock.Do you have any specific steps that I can share with the client for how to resolve this issue? If this can also be expedited that would be greatly appreciated, as they do have some sessions to run in our product very soon.Thank you,Manuel

I got a Quest 2 with reward points on m credit card to connect with my ex-college roommate to play some.  Worked well but never really could get the lenses set right and after a long time, the battery would only charge to 75%.  Really frustrating.  Had a co-worker with a brand new Quest Pro he never used, only opened the box and powered it up once.  So I bought the Pro and gave the Quest 2 to someone in my family who was going to put it to good use and maybe swap the battery. First thing I noticed on the Pro, haptic feedback on the controls is less than half what the Quest 2 was.  Really sad about that but coping.  FOV is great, display is amazing.  Hate the headset mount.  Had a swing up headset on the Quest 2 and I like the little face sweat bands, so I could put it on my face and swing the read part down.  The Pro required me to slid it down onto my face moving the sweat bands all over.  But that's not the reason for this post. I lik

Hello, I am not really sure if there is even a point for me to type anything out in here but customer service told me to do it lol so here I am.I have tried almost everything by the book under the sun to get my Quest 3 to not go into sleep mode the second my face is an inch away from the sensor and it just does not work. The sleep timer in the settings no longer has the "never" option like the Quest 2 does so they are both set to 4h for me at the moment. This setting literally does nothing, it is basically useless as the headset still goes into sleep mode, again, when the sensor is an inch off my face (the headset is not fully off my face). I don't know what else to do at this point and I am rather disappointed with my purchase, I can't return it either as I have waited too long unfortunately. I feel like it is a waste of money to get the Quest 3 if it can't function the way it is "supposed to" and the controllers drift super easily as well, which makes it hard for me to play cert

So when i turn on my VR it opens to a the normal screen but then has the green bar as if it's updating or fixing something. then it goes to a grey screen and won't turn off until the battery dies. I've tried asking google, but i didn't get anywhere. So now my VR is factory reset and it still won't show anything. i think i might need to replace it, but i can't with the money my parents have right now. So I'm asking here and seeing if anybody can help me.

I recently installed Meta Horizon Link but have been unable to login to my account using it. Each time I have attempted to login using the blue "Log in / Create account" button. I am redirected to my browser as expected; however, this does not result in my being logged into the app. Instead I get the following experience:1. If I'm already logged into my account in the browser, I am simply redirected to https://auth.meta.com/language and nothing else happens2. If I'm not logged in, I see a a error dialog that reads "Something went wrong This may be because of a technical error that we are working to get fixed. You can try continuing another way, or try again later"This is preventing me from using my Meta Quest 3 on my computer. I have attempted the following workarounds - none of which has worked for me:1. Rebooting my headset and PC2. Using a different browser (I've tried both Edge and Firefox)3. Reinstalling and repairing Meta Horizon LinkI'm able to login to my account on the headset

Since the last update my headset has had I now have to quit meta link to be able to access anything to do with the quest 3 standard menu like accepting/making calls messages and other things. It used to let me just do a double tap on the headset and put me back in my home then I could do calls etc but now it takes me out of the link but only states that link is running in the background and a Resume button...

My son's Meta Quest says there's 93 Gigs of space being used on another profile? He's not using that much space for games on his profile. We initiated the deletion of a second profile but Meta says it takes a month to delete? Do we have to wait a month to see if that space gets freed up? Is there something else we can do to try and clear the cache of space. I know he's not using 200+ gigs with like 3 games on his headset. We looked at his storage in settings and it's not adding up. He's got only about 9 gigs free, with the phantom 93 gigs somewhere, so he can't download new games. Help.

I was auto charged for a subscription for a product I no longer have. I can't seem to speak to a human. I gave my quest to my friend because he had no other real way to acquire one.I've been charged for quest plus and it's seriously eaten into my budget for the month. I've effectively been charged for something I can't even use. And the support won't even talk to me without it. It's kafkhlesque.  I really need someone to talk to. 

hello ! ive just tried to start up an oculus go again after multiple years of not using it, it is connected to my phone, i've done all the set up, and now it's just stuck with this spinning loop waiting for an update. any way i can fix it or try restart the update ? thank you :) 

So I last year I bought my meta quest 3 from Walmart.And it was worked for me up until today.I noticed after updating it that it was acting super buggy last month and didn’t think much of it. Until today when I got the screen that my headset is disabled because it was reported missing or stolen. I’m the original owner who got it directly from Walmart. Can you guys help me in fixing this? 

hola amigos tengo unas oculus quest 1 y me las researon y ahora no puedo pasar de actualizacion 1 de 2 por fa quien me puede ayudar 

I cannot access my Meta account. I changed my phone number and no longer have access to the old 2FA number although it is the only 2FA verification method available despite my new number being on the account too. I don't have recovery codes. I cannot log in to the app or browser. I need 2FA removed. It is not this account but I'd prefer if I can speak to someone (a real human, not an AI bot) and fix this issue.

When using the Rift S in combination with the RTX 4070 Super, colors close to black or white may appear distorted, as shown in the image. This seems to occur more frequently during periods of high display load.I’ve been using this setup for about a year and a half and have gotten used to it, but I’d like to see this fixed if possible. I didn’t experience this issue when using the RX 480. The NVIDIA driver version does not seem to be a factor (I am currently using 552.22, which is considered the stable version for the RTX 40 series). 

If you remove the headset while in VR on the Rift S and put it back on after a while, Meta Horizon Link crashes. This issue likely began occurring in versions released over the past few months. It’s quite difficult to reproduce this issue, but you might be able to do so more easily by launching a game that places a heavy load on SteamVR (such as VRChat), turning off your desktop display, playing for a while, removing the headset, and then putting it back on a few minutes later.

Ok i have a rift s, that worked fine and dandy perfectly for years. then suddenly after not using it for some time it stopped working.by stopped working i mean:it tracks my movement in games (when using oculusKiller, and sometimes when using the normal Meta Quest Link).only shows a black screen, or loads infinitely(3 dots).what ive done to try and fix it:restart pcreconnect cablesdifferent portspowered usb hubremoving all other connected devicesupdating driverscomplete pc wipe and reset.complete reinstalldowngraded drivers and software (v24, v25, v28 all tested same result)tried oculusKiller (works better but still just shows a black screen, while still tracking movement, and playing audio)using a quest 2 with cable works (but disconnects often randomly)I dont know what is wrong and dont know how to fix whatever this is. I paid for this hardware and suddenly being unable to use it is unacceptableALSO: i am unable to get support because the support thing says: "We couldn't find a d

Quest 2 randomly freezing during linked play, requiring a total restart of both the app and headset to fix. It happens so often I can no longer play games without constantly worrying about when it's about to freeze. This, is the fourth Oculus headset that has turned into a paperweight, I'm so tired of this. I wanna rant about how awful my experience with Oculus products have been, but man I really just want this headset to work properly. It honestly feels like these products are designed to fail/break, because I haven't bought an Oculus headset that's lasted more than a month. You'd assume I dance around like a monkey and slam the headset and controllers against walls the way these things fall apart so fast, but I promise you I treat these electronics like they're divine relics. Still break.Why not design them in a way where they're sturdy, reliable, easy to use? Why must they all be so finnicky, the stick drift is completely unacceptable. It's like none of these headset

My Meta Quest 3 is correctly linked to my Meta account and appears under “My devices”. However, when I try to contact Meta support for a hardware warranty issue, the support portal says that no devices are associated with my account.When I manually enter the headset serial number, it says “No support service is available for this device.”I need warranty assistance because the headset has two permanently illuminated/stuck pixels visible on black backgrounds and even during the Meta boot screen.I have already performed a hard reboot and the pixels remain in the same locations.The headset was purchased new through Mercado Libre Mexico on July 30, 2026.Could a Meta Support representative please help me open a warranty case manually?

Since factory resetting my headset, when I type in my email address to get a link to add a new account, it tells me "Something went wrong. There was a problem sending the invitation. Please try again later." and when I try to install Bigscreen it tells me "Something went wrong.  We're having trouble completing your request. Please try again later." I'm on the Meta Quest 2.

For some reason First Encounters simply waits with the graphic that it has to scan the room to continue. No other help. To be honest, for a game that is central to the Quest experience, not having any more diagnosis of the problem is REALLY bad marketing.

Yeah. I initially bought a Pico. Then 'up-cross' graded to Quest. Lovely headset, just kakk software/enviroment.Suddenly about the end of august could no longer get into VR preview mode.Now get errors when trying to reset developer mode on.Oh lookee here. there was a SW -er-change (!) about the end of August.Can't get an answer, says not supported in your region. (SA)WORKED LAST MONTH.Next hardware upgrade I'm going back to Pico. Im trying to develop innovative VR software not play frkn games or watch Videos or go around in not working what if i reset this circles, but thats all this thing can do right now....        'Attempting to turn on adb in developer mode.'        'An unexpected error has occurred. Please make sure that your headset is connected to Wi-Fi and updated to latest OS version.'Duh all complied with. Repeatedly cycled. Though why insist on Wireless connection when I have a tip top USB connection seemes a bit retrograde to me. ANd

Exactly like the title says, I put my Quest 3 in sleep mode after using SteamVR for a while, and the headset's fan is now going constantly and nothing will turn on, despite the headset not being even slightly warm. LED on the side does nothing, hard reboot does nothing, the only response I get is the fan will turn off for just a second after holding the power button for 10-15 seconds and start back up. I already did a factory reset through Horizons as well and nothing else is working. Anyone have a fix?