VR Forums

Hi community, I have been dealing with an account-level restriction on my Meta account for nearly a week (Ticket #09525903) and am hoping someone here — especially a community manager or Meta employee — can help route this to the right internal team. Here are the key facts: - The issue persists across multiple Meta Quest headsets (confirmed not a hardware problem)- The issue also occurs on the Horizon app on both iOS and Android- Other accounts work perfectly on those same devices- This is definitively an account-level restriction / database error Despite providing this evidence repeatedly, I have been redirected to 6 different frontline support agents over nearly a week, each misclassifying it as a hardware issue and directing me to irrelevant troubleshooting steps (factory resets, etc.). Specific symptoms:- "Something went wrong, please try again" error when inviting my son to games- "Restricted" error across multiple headsets and the Horizon mobile app- All

every time i try to connect my quest3 to steamlink it says computer stopped responding. does anyone have answers? 

My meta quest pro controller was completely fine 2 days ago, but when I took it off of the charger today there were no lights on or anything, I tried pressing the trigger, nothing, the menu button, nothing, I messaged suppport and they said that i could get a replacement for $134.99. Could it be battery failure? Because I am desperate and I do not want to pay the price

https://www.youtube.com/watch?v=vP_8_8LAi4Igo to like 10:05 on, if you are bored 10:35, 10:42 is where it gets good because people will checkout before it even gets goodI never felt that playing Eve.  The active counter measures at 11:48 that go to the front make it more dramatic and that cone of fire aim bot at 11:57 is also genius.

what adapter is are people using to go from USB-C to HDMI to a TV to see what's happening in the headset? Also is there one people are using with power to charge the headset at the same time?

Trying to install Meta Link App on a new work computer.Keep getting the following error:Log files indicate a SLL Certificate error 

Eu coloco meu cartão para compra jogos , mais está dando que por outros motivos não está dando , já mandei minha identidade como pedirão isso foi 5 de junho e até hoje não resolveu minha situação, por favor podem mim ajudar

ive used the code and reset everything and nothing seems to work it says device found then not even a second later changes to no device found and it just repeats 

I am trying to signup as a developer for an application i am creating. But  i never receive the verification code. I am using a US based telephone number.

Do to the issues these past few days in the beginning turning on and off the internet worked for me, but as of yesterdays update I had more problems. I decided to click fix connection or repair I forget but then the whole app deleted itself because there was a failure during upload and now I'm in this infinite loop of the app never downloading because there is a problem. no matter how many times I restart my computer like it tells me too.  

I understand that Meta has its own economic reasons for shutting down some parts of Worlds and making it mainly available as a mobile app, while leaving only old worlds accessible on the VR platform.For some time now, Horizon Central has no longer been functioning properly and is already showing signs of its upcoming closure to the public. In Central, in fact,  it is no longer possible to talk with other people because everyone is muted.Instead of preventing the many people who still visit Horizon Central every day from talking to each other, Meta should simply place a notice explaining that, in a few days, Worlds will mainly be accessible from mobile devices, that only some worlds will remain available in VR, and that Horizon Central itself will no longer be available. It would be a respectful gesture toward the many users who are attached to this platform and who will genuinely miss it.

Gibt es Hilfe für dieses Problem? Meine Quest 3 lag im Bereitschaftsmodus in der Tasche. Wenn man sie aufsetzte sah man üblichen Homebildschirm. Normal geht die dann ja irgendwann aus, um beim nächsten Aufsetzen wieder zur Verfügung zu stehen. Jetzt bleibt sie aber dunkel, der Einschaltknopf hat keine Funktion, weder beim kurzen Antippen, noch beim längeren Halten. Der Lüfter läuft aber endlos. Oberhalb der Brille fühlt man den Luftzug. Controller haben keine Wirkung. Wie kriege ich die Brille wieder aus?

so i connected my discord account via the official way on meta.com but now if i start up my headset my discord just says im playing a game called activity center and when i tested it with animal company it didn’t do anything on discord but when i turned off my headset it said i have been playing animal company for 50 minutes which is probably correct but oh stoped showing i was playing it after like 15 minutes and now it doesn’t even work anymore

Once the game loads up, Menus are all blacked out. So I cannot. Anything I can't travel anywhere. I cannot  See any menus. i have reinstalled at least three times. Removed data ( clear data) . Hard reset. 

Im trying to get my second hand meta 2 updated on the initial setup but after about 5 mins on the part 1 of the update it just reboots itself and stops updating, is there a fix for this? It even does it when I connect it to the pc, currently I cant use it at all

Al inicio mi control no se quería conectar a las quest pro segui todas las instrucciones que halle en línea y termine desvinculando el control de las quest pro en la app de meta del cell ahora lo intento volver a vincular y simplemente al presionar el botón b y de oculus parpadea dos veces de color verde luego azul y eso es todo no se quiere vincular ya probé reiniciarlo de fábrica y sigue sin funcionar

@metasupport, what happened to OtherSight App at https://www.meta.com/de-de/experiences/othersight/3589600511140268/ ? https://www.youtube.com/watch?v=fZQMYfBlh1could you please bring it back ?regards

So I've tried the only fix I know that everyone said it would work where you turn off the thing in windows firewall and it still just is ... and shows the meta logo I can't get it to work I've redownloaded meta horizon link I've disconnected my Wi-Fi and reconnected it I just can't find the fix please someone help me  All it does when I try to load into meta horizon link is shows three dots and the logo and infinitely loads and it was all working yesterday  

I had a few months break from VR. Lately I started using my Quest 3 again and after all updates, I noticed that now LEDs on Quest 3 and Elite strap stay off when charging. Is this a new bug or stupid feature? A few months back LEDs on Quest and strap were orange while charging and green when charging is finished. Now only option to see charging status is to press power button and look on Quest display. Do anyone has this issue or am I alone with it? 

Headset keeps giving errors for tracking and I have now realized cameras and pass through are not working at all. I have tried reset, hard reset, and factory reset. Nothing working. Is there any feedback or solutions?

I just received my Meta Quest 2 yesterday. I am in the process of setting it up. Now I am being prompted for a 5 digit code. I am to look into my headset, but it won't turn on? I am a serious newbie to this technology. Your assistance will be so appreciated. Thank you.

I just loaded up horizon worlds and I am unable to make any new worlds I had made over 100vr maps what am I supposed to do with them now?

Since the update, when you view a video in the browser and put it into 3D 180 left right, it only displays in the left eye. The right eye doesn't get the video and you see either the passthrough view or if in loft mode, the right eye only goes black. 

My meta quest 3S shows "No Command" with a lying down android and a red error sign. The LED is blue/white. It won't let me get to the boot menu to factory reset. Can anyone help?

I got an email saying Tripp will renew at $40 next month. Im trying to cancel it, but I cant find it anywhere in any meta account. can a LIVE person help me?