Other Troubleshooting

Hello, everytime I launch the Meta Horizon app I get a graphql error code 3571065. What does this mean? I'm on Android. I've deleted the app data/cache, restarted my phone, reinstalled the app... Got it working. How do I delete this post? I can edit. I don't see a delete buttonh

Hello, I’m at a loss. I’ve tried everything.On the Gro game I have no hands and connecting fails. In the Gro lobby I have hands once it loads initially I don’t. On Gorilla tag I can’t enter a code to join on the computer within the gameI have hard reset, deleted on device files, turned on/off hand gestures vs real hands, knocked the controls together to activate controls, changed height, cleaned lenses, restarted wifi, uninstalled the game and reinstalled, created a new profile and downloaded the game and same problem. Any ideas?

Headset: Quest 3 Horizon OS version: v2.7 (not enrolled in PTC — this landed on general release) Streaming setup: Virtual Display, PC on EthernetSince updating to Horizon OS v2.7, I've been getting intermittent black screen flashes while streaming my desktop. The screen blanks out for a moment and then comes back — but my mouse cursor stays visible and responsive the entire time, which tells me it's not actually disconnecting.This started right after the v2.7 update. Before that, streaming was stable.PC specs:GPU: AMD RX 6700 XTConnection: Ethernet (PC), 5G WiFi (Quest 3)What I've already ruled out on the PC side:Clean GPU driver reinstallRolled back GPU driver to an earlier version — issue persistsDisabled MPO (Multi-Plane Overlay)Disabled FreeSync / Enhanced SyncDisabled Hardware-Accelerated GPU SchedulingChecked Event Viewer for TDR events (Event ID 4101) — none found, so it's not a driver crash/recovery loopRepaired the Virtual Display / reinstalled the Windows App on the headsetSi

Does Meta have a old library or something of older versions of the app? I need between Version 13-16 that came out in 2020 of the app: https://en.wikipedia.org/wiki/Meta_Horizon_OS_version_history#:~:text=v13The reason is because years ago Meta updated the app and made it where my computer is 'too old to run the Rift S.' and 'Doesn't meant the minimum Requirements to run VR.' But that isn't true. I've played through the entirety of Walking Dead, Half-Life Alyx and a ton of other VR games just fine until Meta stepped in and made my Rift S literally unplayable.A story on how I figured this out. Years ago I spent weeks with Meta support, thinking my Rift S was broken. Sent it out for repairs, got a replacement, and so much more. Meta also kept CONSTANTLY saying that it's not possible for my PC to run VR, and I had to keep yelling at them that it very much can.It wasn't until my friend found out when I was angry as hell in a Discord call. He said 'it's most likely their app thinking y

I have been putting off the update for a couple of weeks and decided to get caught up tonight. Now my CV1 is unusable. No display and it keeps saying that the tracking quality is poor. It was working fine earlier today. Anyone else experiencing issues?

It'll start installing, but in the final half randomly it'll stop and say I need to restart my computer. I've tried:Restarting my computerDeleting the temp cache folder in my main driveDeleting the folder in appdata I have no more ideas. Any help?

The machine powers on and you see the logo, after the logo, my family of four, four profiles show up. When I click on any of the profiles there is nothing on screen, I just see my living room.Holding the Meta logo button does nothing.How can I get the display to appear?  

Hi all, I've been having a weird issue with my son's Quest 2 since the last update. I'm the device owner, and he has his own profile on the headset with app sharing enabled. The problem is that no matter what game he launches, the controllers and hand outlines remain visible. This only happens on his account—my account works fine. I’ve tried a bunch of troubleshooting steps:• Removing and re-adding his account  • Turning off experimental settings  • Clearing all boundary data  • Toggling body and hand tracking on and off  • Disabling auto hand tracking switching  • Doing a full factory reset on the headset   Before the factory reset, there was also a window handle (Small white floating bar) with no window attached constantly on the screen. It appeared in both the Quest home environment and in games, and though it could be dragged around, it didn’t seem attached to anything. The window handle hasn’t reappear

Hi everyone, I'm trying to determine whether this is a recent Meta Link runtime regression or a compatibility issue with my Windows build. I've been troubleshooting this issue for quite a while and eventually noticed that the freeze itself doesn't appear to be the primary problem.While using Quest Link (both USB Link and Air Link), opening almost any desktop application (Chrome, Discord, Steam, Settings, etc.) causes the Compositor Frames Dropped counter in Oculus Debug Tool to increase continuously. After the dropped frame counter reaches several thousand (typically around 3000-4000), the Link session freezes completely.The PC itself does not freeze. Windows remains fully responsive, and OVRServer.exe continues running. Only the headset image freezes.Things I've already tried:Clean reinstall of Meta Horizon LinkUSB Link and Air LinkUpdated NVIDIA graphics driverUpdated Intel graphics driverDisabled Sliced EncodingVerified USB Link bandwidth (~2.1 Gbps)None of these changed the behavio

I am writing this from a temporary account I just created specifically to ask for help, as my main Meta account is currently disabled and I cannot log in to post here.My main Meta account was deactivated because it was linked to an Instagram account that was suspended for not following community rules. While I understand the decision regarding Instagram, my Meta Quest account has absolutely nothing to do with it.I have a Quest 3 and I have invested a significant amount of money in a large library of games. Currently, my headset is basically a brick because I can no longer access the content I legally purchased.To be honest, I don’t care about the Insta account anymore. Meta can keep it disabled. However, I desperately need to recover my Meta or Oculus account and my game library. It feels very unfair to lose hundreds of dollars worth of digital content because of a linked social media profile issue.Has anyone dealt with this before? Is there a way to decouple my banned Instagram from m

my mic is really muffled and I don't know where the mic is to clean it

Hello,I missed the deadline to confirm the age associated with my Meta account, and the verification link in the email has now expired. The account has been permanently disabled, so I can no longer access it or contact support from that account.Is there any way to complete the age verification after the deadline and recover the account? Has anyone experienced the same situation, or does anyone know how to reach the appropriate support team?Thank you for any advice.

For the past week i've been unable to install the Meta app on my new gaming laptop, however i get the same error after it gets near to the end of the install bar, i just get the popup saying "restart computer" I've tried:Restarting my computerinstalling OpenSSL (both Lite & the main one)Repairing x64 and x82 visual studio files Deleting the Oculus folders in the Local fileDeleting the Meta folder in Program files  Anybody know what else i can do? Seems pointless to have a fairly expensive VR headset which i can't use on the games i want. Cheers!

I’ve had issues for the last few months with my height in walkabout. All courses and at the welcome shack. I have a quest 2. My husband has no issues on his quest 3. I’ve tried updating/resetting the boundaries and accessibility settings and nothing helps. Sometimes it makes it worse (even taller lol) what can I do?

Anyone else experiencing a DCS constant load screen since the latest update (using Quest 3 and link cable)?  I am able to start my link and it transitions to the screen with the DCS logo but just keeps saying loading.  I tried MSFS2024 and it is working fine.  Any help would be appreciated.

Hello Meta Support Team,   I just created a brand‑new Meta Horizon account. I did not post any content, send messages or break any community rules. But my account was restricted right after registration.   This account is for personal use only. I have never violated Meta’s terms of service. Could you please help review my account and lift the restriction?   My username: Alaric_0609 Registered email: ************   Thank you very much.  

Hello, New here to everything related to VR.. & the Oculus Quest 2. I recently purchased a Quest 2 from a co-worker. Thought it made more sense to buy it pew-owned than to purchase it brand new, since I was giving it as a gift to my daughter for Christmas. Well, the person I purchased it from never deleted their account off of the device. So, when I got it all set up (or so I thought)... I made an account for my daughter on the app. I then tried to link the headset to the account I had made, but every time I would try to pair the headset to the app, it would always come back with an error, saying it couldn't pair the device. So,  we are on the original owners account, and since we were on the previous owners account when it turns on.... we figured out we could go into the account settings and "shared" the device with my daughters meta account, so she could play a some games, until we could figure out how to pair the device to her account..... I need help trying to get the orig

My Quest 3S was completely bricked in a permanent power menu boot loop immediately following a forced Meta software update. I have already done a full hardware factory reset, but the core system files remain corrupted. Support originally refused a free replacement because my warranty is expired and told me to pay $209.99. Now, they just emailed me telling me to manually flash the firmware using Android SDK developer tools on a PC, warning me that doing so might make the device totally unusable! I don't even own a computer. It is completely unfair for Meta to push a broken update that ruins my functional hardware, and then expect me to act like a software developer or pay over $200 to fix it. Can a Meta forum moderator please escalate this ticket and help me get a free manufacturer replacement label?

After loging in, the online games do not load properly and servers seam to be down when trying to connect. 

Bonjour à tous.  Depuis quelque temps mon loft ne s'affiche plus lorsque je quitte une session de jeu. Il s'affiche reduit et je ne peux pas y accéder. Par contre dés que j'arrête le casque et que je le remet en route je suis dans mon loft. De plus je ne trouve pas le menu permettant de le changer.Merci pour votre aide.

This is solely a Link issue.All of the "fixes" and workarounds I have read on Reddit and here have resulted in nothing working, I'm past caring now, for a few weeks the link software was working perfectly last month until an update pushed something that broke it entirely, not only that but ASW can't even be disabled anymore through the debug menu as it just re-enables itself every time I reboot link or start up a game through steam using the Link's XR runtime, so I can't play VR games through PCVR/Link.What I have tried that didn't work:1. Using the debug menu to forcefully disable ASW, just re-enables itself in the dash area and it's very clear that it's happening because my very smooth motions and my frames per second drop to a very stuttered 45.2. Using the keyboard control Ctrl-NUM1 does nothing as ASW just re-enables itself immediately after which is visible in the dash world.3 Reverting NVIDIA drivers to version 591.XX and lower, this did nothing as the drivers have nothing to do

Hello, I just got a new phone number. I managed to change it for all my Meta accounts aside from my, well, Meta account. To change it, it wants me to log in and type in a code from my old number (that I can’t do). I can also type in a recovery code, but I don’t have one. So then I got to the support site, but there I can’t get to a support person without logging in, and at the login screen itself, there isn’t an option to request support. And in the support site itself, it keeps redirecting me to links I have already been to, only to start at the main page again. And the support AI system is utterly useless since it only tells me to press buttons that aren’t there.so what are my options here? Is there a secret link that I can press or what? Also this account is new since I needed to create one to ask for help. I would love to gain back access to my account since I am soon going to buy a new Quest headset and I already have a bunch of games purchased that I don’t want to lose acces

I can't figure out why I'm dropping frames;I'm using quest 2 connected with usb 3.0 and verified speeds, whilst playing beat saber my game starts dropping tons of frames and then goes back to normal every so often, to an unplayable amount.I have an rtx 3050 in my laptop with a ryzen 7435hs and 16gb ram. Please help me, I don't know what else I need to provide.

My minor son's Meta/Quest account was accidentally created with a parent's adult date of birth. The account has substantial purchase history, game progress, and other history, so simply abandoning it and creating a new account would mean losing quite a bit. The central problem is straightforward: because the account still shows an adult DOB, Meta Family Center will not allow me to supervise the account. We have already gone through Meta's requested age/identity verification process, but the DOB remains unchanged. Attempts to correct it through Accounts Center lead to a circular message telling us to use Accounts Center on a desktop/laptop—even when we are already doing exactly that. Meta Store Support has kept our case open and sends regular emails saying the issue is still being investigated, which I appreciate. However, after several months there has been no substantive progress or indication that the account has reached a team capable of correcting the DOB/account age state. The goa

Is there any solution for lost authenticator.