Other Troubleshooting

im trying to delete all of the quest software files off of my computer, and i looked through the local disc section in the files explorer. in local discs it says i have a bunch of quest files, but when i try to delete them it says that theyre in a different location? like it wont let me delete any of the quest files because "theyre no longer in this location" it said that they were in appdata, so i looked and theres nothing there so idk what to do

I was playing nock with a buddy of mine switched to app chat from our party chat and it completely broke my mic. I have tried to fix it since by:1. checking all my settings making sure it wasn't muted2. Factory Resetting3. testing on both air link and voice commands both output literally zero sound4. Recording video to test it out 5. booting from the hidden menu you get to by holding down the power and - volume button 6. Enabling every permission on everything it allowedNone of these fixed the problem and I'm losing my **bleep** not being able to talk in game. If anyone has anything I haven't tried please let me know this does seem to be some weird software lock but I'm not sure what is causing it i think the party chat is what broke it but I need help with this because it's driving me insane

Using Oculus app last version. (current is Oculus software, Version 12.1) with Rift CV1.How to quiet the anoying, new age background sound?Thanks for your timeRay

Hi got a used oculus quest one it was factory reset and when I set it up with new account it set update 1 of 2 will restart now its been 4 hours still saying the same thing help

Hi    Ive just bought a new meta quest 2 and have set everything up verified my email.  Then when I go to work.meta.com/device as instructed with the headset.  I enter the code and enter my email then I get this error it looks like there isn't an account associated with that email address. You entered: **************@gmail.com. Please check your details and try again.   I have set up 3 accounts now at this stage with 3 different emails and still get the same message can someone help me get this set up I don't know what im doing wrong.

I've been using my Oculus for almost a year and a half now and I've had to troubleshoot it about every time I've had to connect it to my PC. Eventually, it works and I can hop on and play whatever PC game I want through SteamVR. Today, however, my headset is stuck in the loading void animation before it connects to the Oculus app on my desktop. This was normal. Usually, I could unplug and replug the USB-C cable into my PC and it would work again. This time, it would keep loading. I tried:- Unplugging and replugging the cable on both ends- Restarting my PC- Restarting my Headset- Restarting both- Using Air Link instead- Using a faster internet- Using and not using Ethernet- Deleting and reinstalling the Oculus Application- Deleting and reinstalling SteamVR and VR games, just in case- Updating Drivers- Checking for an Update on the Headset and ApplicationAlmost everything short of getting a new headset I have attempted. I got log diagnostics if those can be looked at to locate a problem.

I just updated my Nvidia driver to the most recent version (537.58), and now Quest link just isn't working at all. Tried uplugging and replugging the link cable, nope. Tried restarting the headset, nope. Anyone else having this problem?

I also emailed support but thought I would try this as well. I have a meta quest 3 (7ish weeks old).I worked out yesterday morning with Supernatural and it was fine. Plugged it in after I was done. A couple hours later, went to put it back on and had a few things happen. I got the SIM card symbol with the arrow and the green loading bar. Then I got the spinning meta sign just constantly spinning. Then the spinning meta going to black then coming back on and spinning (repeating). I have also gotten the image of a little robot lying on his back looking dead.We have tried a few things:1. Hold power down for 30 seconds to restart - doesn’t work2. Power and volume down, did a hard reboot - doesn’t work3. Did everything on that menu including a factory reset - doesn’t work What next? Please help!

so i have been trying to connect my quest 2 to my pc via usb-c cable and it isnt appearing in file explorer i dont know what do do please help me

The sound on my Meta Quest 3 doesn’t work at all. When I first got it I was setting it up and the sound didn’t work. When I put it above my head (like rested it above my head) the sound worked. Then the sound stopped working completely. I tried casting it and the sound worked there but now it doesn’t anymore. I restarted it, tried Bluetooth, factory reseted it and there is still no sound at all.

Im on ptc v66 and I got the update for the official rollout of v66. When I click update the download progress pops up for a second and goes away. The button to update is greyed out and stuck “updating…” I’ve let it sit for quite a while. Reset several times and nothing. If you leave update and go back it has the option to update now again. Resets do nothing 

So when I’m downloading/updating games or try to shut down my headset, it runs really slow. The tracking is fine, but with downloading, updating or  holding the power button it’s really slow. The power menu has a delay and the download speed is 1,4KBs. I tried doing a speed test but that says I have 265Mbps. What can I do to fix this?

Hello, My Quest 2 will not turn back on. The white light on the front is solid but the power or volume buttons dont seem to do anything. The screen is black. I've tried holding the power button down without success. Has anyone experienced this? Is there a hard reset combination I need to press?

I have two quests and on the second one I have another account as a secondary account so that I can play some games with a friend if they use my other one. However every time the oculus wakes up it asks me if I want to switch accounts and it is very frustrating since I almost never do and I haven't been able to find anyway to stop this dialogue. Or am I just missing something?

Since i update v74 on my MQ3i have so many problems i wonder is there anyone who has same issue1. Cant use volume control on quick setting menui can change volume with MQ3 physical volume control buttonbut it wont show floating UI which i can see how much i turn on volume up and down Which shows with bar type UIand also on the quick setting menu, there is slide volume control Ui but even i slide it it never changes volume slide when i even push physical volume button on MQ3  2. cant change sometimes pass through <-> immersed mode even i click change mode button on dock and quick setting i tried click to change each mode only environment sound shows it react but im stucking in one mode  3. Not working sometime night modesame like number 2 issueeven i click on quick setting menuNo reaction night mode feature  And i asked to meta and they said i have to do factory reset but i wanna know is there anyone who had same issue and is it really

I have updated my quest 3 headset to the latest version ,i.e v74. Still, I can't find any of the features it's supposed to come with. It's been 2 weeks now.

Hello, I need help from Meta please. I can't login to the Meta quest app with my account because I receive the attached error. I am unable to open a support ticket as the serial number for my Oculus Rift does not work. I did have an oculus account link to my same email but I believe it has been deleted now (I haven't used it in a year or so). Any help will be greatly appreciated. Chris

My oculus quest 2 has been acting a bit weird and by weird I mean there is a glitch where when ever I go to play a game or turn on my oculus it says Tracking Lost I’ve cleaned the lenses, changed the lighting and nothing. If somebody knows how to fix this one please tell me.

I'm guessing one of the updates borked things up?100's of 1000's of them on C drive I'm not the only one

I have two accounts connected to my Quest 2 — my admin account and my friend's Meta account. How can I remove my friend's account from my Quest without resetting it? I can't find any way to do this. Please help.

Got sick and tired of the pain from the supplied strap and 'upgraded' to the luxury one with battery pack?Was it worth it ? 😉I mean apart from the comfort level....A lot of times people do seated experiences or want to just watch some movies.Problem then is that you quickly run out of juice.The battery strap gives a little bit extra but nowhere near of what we would expect based on the capacity of the added battery.The beauty of bad management when it comes to draining the additional battery first, then the internal, rather than trying to keep the internal battery charged by abusing the battery strap.And like it or not: Even then you can struggle badly to keep the headset running.One solution the support suggests is to upgrade to their expensive 45W charger.If you do you get a little improvement but still no continuous use.And things do get warm if you try to charge a battery that the headset keeps draining.So WHAT IS the issue here ?

Hello, I updated to v74 this evening and ever since, my meta quest has been stuttering really bad. I'm using virtual desktop, I have a ryzen 7 4800x3d, RTX 7900 xtx and 32 GB of RAM. Even when I tried to play Golf+, it was stuttering noticably as well.

The battery life sucks,just bought today & even fully charged was lucky to get 2 hours on this machine ggggrrrrrrrr

Hej. when i updated to version 64.under system settings and under display. I can no longer enable or see the 120 hz option any more. can somone help me 🙂

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone, I have even factory reset one of the devices. Still get the below message when I try to pair this device to any phone.  Any ideas on how to fix this? Cheers