Other Troubleshooting

I stopped using my headset for a few months and decided to play again so I recharged it and it got to 100%, for a few uses it kept going to 100% but after an update it seems to have been fully stuck at 75%-76%, I left it overnight but it still didn't work and then I left it for 2 nights and it still never charged beyond that.Is there any type of fix that could possibly fix this? I remember a while ago I had the same issue but another update seemed to have fixed it.

Hello,I recently purchased a brand new Meta Quest 3 (512 GB), and it will arrive in 2–3 days. Since the device has not been activated yet, I wanted to accept a device referral before setting it up.However, I have tried many different device referral links from different users. Every time I open a referral link, it asks me to sign in. After I sign in to my Meta account, I always receive the following message:"This page isn't available. The link you followed may be broken, or the page may have been removed."I have tried multiple referral links, different browsers, and different devices, but the result is always the same.Could you please check whether my Meta account or my region is eligible for the device referral program? If there is an issue with my account, could you help me resolve it?Thank you very much for your assistance.

I'm hoping a moderator can help with an account-level language locale that's frozen. Setup: personal Meta/Horizon account, no Facebook or Instagram linked. Years ago I set the language to Finnish on a Quest headset, which I've since sold. Now:iOS Horizon app: correct (English),  it follows my phone.All account emails: Finnish.Accounts Centre web page: Finnish.There is no language toggle anywhere in the Horizon app or Accounts Centre for a Meta-only account, and I no longer own a device to change it from. So the stored account locale appears stuck with no user-facing way to reach it. Could a moderator reset my account's language locale to English (en_US)? Happy to verify identity via DM. Device support already redirected me since this isn't a device issue — it's an account setting. Thanks in advance.

The installer fails every single time with "Restart your computer... an error occurred during installation," even on a clean system. I traced it down to a specific legacy driver package failing its health check, which triggers the installer to roll back everything it just successfully installed. Confirmed with logs and a controlled experiment. Support (chat/email) has not engaged with the technical details after multiple attempts. SetupWindows 11 (build 26100/26200)Quest 2, connecting via Air LinkVisual Studio installed (relevant to one sub-issue below) SymptomMeta Horizon Link installer always ends with:"Restart your computer. Unfortunately, an error occurred during installation. Restart the computer and try running the Link installer again. If the problems don't disappear, contact Quest support."This happens on every attempt: fresh downloads, --unattended mode, different installer sources, after full uninstall/reinstall, regardless of antivirus state. Investigation sum

Hello, I recently turned on my Quest—which I hadn't used in about six months—and I'm encountering an issue I've never had before. Once powered on, the view toggles back and forth between passthrough and the virtual environment every two seconds. I first tried performing a factory reset, but that didn't work.Then, I installed the latest update via my computer as recommended by Meta, but that didn't work either.I've tried all of this several times, but nothing seems to help. Do you have any ideas on what to do? Or is my headset dead? Have a great day, everyone.

Hello, I was sent here by support to check the forums with no luck, which was not helpful.I work for a public health sector service where we use the Quest 2 headsets for teaching education, our IT team requires a Meta ISO27001 certification to keep on records to say that Meta have protection in place from cyber security threats. If someone could please help it would be great, it has to be some kind of digital proof. I am happy to provide more information if required.

Hello,I’m experiencing a recurring issue with my Meta Quest 3 where the right display stops working and stays completely black. The issue happens almost every time I start the headset. The right display shows nothing, not even the logo at boot, and remains lit but black.Factory reset and firmware reinstallation did not solve the problem. The only temporary workaround I’ve found is to perform a hard reboot by holding the power button for several seconds while wearing the headset. After this, the right display works normally for the rest of the VR session. However, after powering off and trying again the next day, the issue returns. Sometimes the black screen even appears in the middle of a session.This seems like a display initialization issue rather than a hardware failure, since the display works perfectly once it starts properly. Could you please advise on how to fix this, or escalate it to your engineering team? OS V78

Hello.When trying to get help of a pairing problem with my Oculus Quest (1st gen) the meta support page ask for my device's serial number but doesn't reconigze any.I'm using both the S/N from the actual device of the one on the box (they are different) but neither of them is recognized so I cannot open a support request to the meta team. Greetings.

Hello my name's Trevor and im trying to log in to my meta account that i made about maybe 4 years ago. The problem is the email linked with the account is deactivated since i didn't use it for at least a year and I can't reactivate it because thats not allowed on yahoo apparently. When i follow the meta support instructions for this, it always leads me to a screen saying "try another device to continue" which does make sense because im now on a new device that ive never logged into my meta account on before. Anyways could i possibly switch the current linked email to my current email please? I'm happy to provide any info you need to verify its actually me. Sorry i wouldn't be bothering anyone if i didn't have any apps on there.

This just started happening after I powered it off to charge and I tried everything. every search that came up didnt work and as a last resort I tried factory resetting it and its still doing this sleeper mode loop does anvone have anv ideas?https://youtube.com/shorts/wAOG0K7iGVg?is=ioXwOPpDINx4uzwQ

So I recently found my Quest 2 headset laying around on a case after not touching it for over 1-2 years, and I got in the mood to try VR again. It was working just fine, however, I noticed it wanted to me to update it, and so I updated it.After updating however, it's now bricked, it's booting just fine but the main screen is now flickering between the gray thingy from the cameras and the main menu. The controllers also keep turning on and off and the headset seems to be heating up quite a bit.I tried many things such as:Updating firmware with ADB using the sideload update optionUpdating the headset again using Meta's websiteFactory resttingAll of which had no success, so I really appreciate any help with this.

SummaryOn Quest 3 running the Public Test Channel build (v81 / reported as 2.6 in Settings), any app that opens an audio input stream can be killed by a native crash in the system audio stack. The fault is SIGSEGV / SEGV_ACCERR inside memcpy_to_i16_from_i32 in /system/lib64/libaudioutils.so, called from android::AudioRecord::processAudioBuffer().This is not app code. The entire backtrace is system libraries. The crashing thread is AudioRecord, which the platform owns.I hit this in Supernatural (in.with.flow.Swords), but nothing in the trace is specific to that app, and I'd expect any mic-using app on this build to be affected.EnvironmentDevice: Meta Quest 3 (oculus/eureka/eureka)Build fingerprint: oculus/eureka/eureka:14/UP1A.231005.007.A1/52345320022000520:user/abl_signing_keys:release,amss_signing_keys:release,release-keysAndroid version: 14Channel: Public Test Channel (v81, shown as 2.6)Audio hardware: Built-in headset speakers and microphone only. No Bluetooth audio device. No USB

Locked suspended account as didn’t do it in time of sons account,is it possible to retrieve account  

Just got my Quest 3s today and while playing with a friend, the screen randomly goes dim followed by it going into standby mode. It wasn't the game I was playing at the time as it also does this while I am on the home screen, in the settings, or in other games. I am sometimes able to stop it by wiggling the headset. Please help, I have not been able to find any mention of this happening to other people!

Hi @MetaQuestSupport ,I am requesting an internal escalation and manual review for a hard-bricked Quest 2 headset shell.The headset was functioning normally back in 2022/2023 (I cant remember exactly when this happened) but after being left unplugged at low battery overnight, it got stuck with a spinning meta logo.I performed a standard factory reset on my device TODAY. The reset instantly failed, throwing the dm-verity security error screen stating "Your device is corrupt. It can't be trusted and will not boot." Immediately after that initial warning, the headset locked itself into a permanent USB Update Mode reboot loop. The physical power button and volume buttons work to move the menu highlighter but will not shut down the device. Furthermore, the low-level USB data lines are entirely unresponsive to ADB, fastboot, and the official web recovery tool on Ubuntu with proper udev rules applied. Front-line support chat told me my case "cannot be escalated" because the headset

Quest 2 loop after The latest update (2.5.0). The loop occurs between passthrough mode and the video demonstrating the controls.I've already tried all the tips I found online and nothing changed.

So my son has a Quest 3s with a child profile and I have a profile from setting it up.  Suddenly it wont load anything.  We have tried re-starting it etc and when I enter my profile it loads the 'lounge' area where I can do things however when we go into his profile it just shows our living room.  I have tried removing the profile and re-adding, re-starting etc but nothing seems to work no buttons on the remotes - nothing.  I have tried the support and we get to the point where it says 'sorry I can not help please close the chat' which is not helpful.  Does anyone have any suggestions as I am at a loss and I seem unable to get any help from Meta!

Still logged in on my Quest 3. Support portal rejects my serial as 'not eligible' (known bug per thread 1359474). I have email access and the physical serial. I spend many hours trying a bunch of things without success. Please open a ticket.

My Quest 3S has a weird visual glitch that's been driving me crazy where a large, semi-transparent colored rectangle appears in the Quest UI and some games (like Into the Radius). Crucially, it only shows up through the physical lenses. If I take an internal screenshot or video, it doesn't show up on the file.I grabbed a short video and screenshot showing the issue, but I'll admit it's faint and tough to get a shot of through the lens: https://imgur.com/a/HOVdbpW It's the sort of flashing yellow tinted horizontal lines in the video and screenshots.A few things I've noticed:It happens identically through both the left and right lenses.It happens in both passthrough and virtual environments.It doesn't seem to happen in all games. Some like Beat Saber or Batman don't show it, but definitely pops up in Into the Radius and Robo Recall.Everything I've tried to fix it:Hard reboots and clearing boundary cache.Disabling Experimental 'Temporal Dimming' and toggling 'Match Colors in Environment'.

Broken Computer, again.  Im a very big fan of custom homes. And ive always wanted a custom home. Downloaded one from Sidequest, but where it is in the environments menu? Did something happen to them? I predict that the first reply says Mark Zuckerberg really hates community made environments. Honestly and dont hate on me, official environments look a bit bad looking. Have a nice day,Broken Computer

I got excited when I tried my friend's occulus, and it is awesome! But I forgot that I created a log-in as part of the process, and now a month or so later I got charged $39.99. Is there a way to get a refund? I plan on playing again soon, but I'm sure there must be an entry level tier at a lower price for a second-time user such as myself. Thank you! 

Certain apps and services on Quest that don't explicitly set  the microphone capture mode to VOICE_COMMUNICATION, the microphone is non functional (crashing or repeats garbage noise samples like a broken repeated buffer)

I've gone back to using my Meta Link cable since my last use in December on my Quest 2, where I've recently redownloaded the Meta Horizon Link (PC) app. My issue arises when trying to add 3rd party VR apps... I usually click the plus icon on the top right in the "Library" tab, then click "Add it here", but when clicking on the .exe file of my PCVR game I get the following error : "An unexpected error occurred. Please try again later. (OVR53744741)If this issue continues, please visit Meta Horizon Link support to get help.No path supplied (1971039)"I have tried common solutions like repairing my Meta Horizon Link (PC) app and adding the directory of the .exe in library locations, but nothing is working, and I keep getting the same error...I would love to use the cable to play my PCVR games, since I don't have high enough internet/router speeds to have a stable wireless PCVR experience.What other things can I do to fix my issue? Is my only solution to wait f

(Corrected, I typed the wrong year) I got my Meta Quest 3 in December of 2024 and in early 2026 I had just gotten finished with a brutal session of Blade & Sorcery Nomad, so naturally, I put my headset on the charger. A few hours later, when it was fully charged, I picked it up, and it wouldn’t work. It would turn on and only show a gray black screen, and when turned off and back on, it would show a white dot crosshair in the center of the screen. I factory reset the thing 5 times, today the 6th, and nothing. I even changed the boot slot. I took it apart recently, and cleaned it with some Q-tips and isopropyl, but it still won’t work. I noticed some deformation on the radiator though.

Frequently in the PTC v2.5 the "menu" will appear without being summoned. This is the function that is generated by pushing the flat button on the left controller, except I am not hitting it.