Other Troubleshooting

Hi all, We have several Unity projects (built with the legacy OVR hand skeleton) that broke after the Hand Tracking 2.3 OS update. Hand tracking is no longer functioning on affected headsets. Our setup:- Unity with Meta XR SDK (legacy OVRHand / OVRSkeleton components)- Multiple projects and experiments affected- Some headsets have already updated, others we are keeping frozen From my research it looks like the legacy OVR hand skeleton was deprecated as of SDK v78 and the fix is migrating to the OpenXR hand skeleton, but I wanted to confirm this is the right path before we commit to migrating several projects. A few questions:1. Is the OVR → OpenXR skeleton migration the correct fix for breakage caused by the 2.3 update?2. Is there a minimal-change workaround for projects that can't be fully migrated right now?3. Are there any known issues or threads about this specific breakage we should be aware of? Any help appreciated. Thanks!

I was able to have a private chat or a group chat with no issues. Now when I try a private or group chat my hand controllers go into ghost mode so I can't use my hands at all. I also noticed that there is a constant white line below each screen, the line has a dot on the left. If I click the dot, Meta comes up with my friends list. There is no "X" to hit to close this line.

So this has happening me an hour ago so I was playing vr then I got curious of using voice commands so I decided turn it on then it bring up a prompt how to use it and it disable my controllers I had thought maybe they died so I change batteries and then disconnect my controllers from my headset and that did not work then I did a hard reset that did not work I’m got tired of doing so I’m writing this to see if anyone can help me with this 

For about a week now, my friend and i have not been able to call or message each other. Whether it is a group call or just the two of us, when we press join call, it says "There was an error joining the call".  We have tried:in following each other and refollowingrestarting headsetdeleting and redownloading meta horizon apphard rebooting headsethaving other users call us individually (we are able to call other people just fine)calling on the horizon app

Title.I think the developers behind the Meta Quest 3 and 2 vr headsets used to be a independent company many years ago called Oculus, but then got bought by Meta / Facebook.I have this feeling that Meta / Facebook, who are the creators of Instagram, Facebook, etc, are preventing the Meta Quest virtual reality headsets (VR Headsets) from being developed fully at full development power.I think Meta / Facebook is preventing its Virtual Reality headset development team from developing VR headsets, and instead prioritizing Artificial Intelligence and other projects.Plus, Meta / Facebook does not actually make money from its Virtual Reality headsets.It makes most of its money from advertising on Facebook and Instagram, meaning Virtual Reality Headsets (VR headsets) such as the Meta Quest 3, are not a significant source of income or profit for it. I heard the VR headset part of the Meta / Facebook company is actually making Meta lose money instead of gain money. With Oculus, the original

after the update, the screens started turning off after some time and so every time, updating through the update Meta Quest software website does not help, I have already tried 2 times, I had almost the same symptoms once, I waited for the next update, then updated through the website and after that it worked.video of the problem:https://drive.google.com/file/d/1wqd4Kew4k16iApFgNZ5E6tjMGzNoj-Xn/view?usp=sharing

Basically sen my 2 controller back in paril as was undet warranty and they needed replacing and i had 2 back within a week its been 2 months amd still havent recived my other controller. They are blaming it on np stock. I dont know what to do anymore i paid alot of money for this vr and ive had about enoigh of the same generated emails from them np actual update for 2 months

Hey Meta, I was wondering if you could help me because all it wants me to do is get a case reformed and it says it’s unable to purchase anything.

My right controller's grip is fully broken, its snapped somewhere on the part that helps keep it moving so it either does not stay in place or stays in place too much and I have to shake it free, I was wondering if there was a place I could go to maybe get it repaired? I'm in ON Canada, really just want my controller fixed without having to send it in, or maybe get a replacement? Anything really

I am requesting help to recover my Meta VR account. I am currently locked out and no longer have access to the email or phone number that was originally linked to the account. I still know my username and can provide any other information needed to verify ownership. I am unable to log in, reset the password, or access the account in any way. Please assist me in recovering or restoring access to my account. I am willing to verify any required details to confirm I am the rightful owner.

Around a week ago after update tracking in beat saber stopped working. My controller track movement just fine and then after I point it to any UI button element it just freezes in place. I can still click button and controller unfreezes after couple of clicks but it freezes again on next UI element. I am still able to start a game but as soon as I hit first note tracking just stops as well.

Hello i have a quest 3s and i lost my glasses spacer and i want to replace them. where can i buy the original part. i am living in germany and i need quick help. thx for support or help :)

How does my 13 year old start managing their own account? I keep getting emailed about my kid needing to start managing his own account, but nothing tells us how to do it? Do I have to convert the child account to a teen account? How? Does he need to create a new account? What is the process? I clicked on the Get Started links in the emails, but it does nothing - I get an error  as below. I have tried this from the app and the web, same result.Sorry, something went wrong.We're working on getting this fixed as soon as we can.Go Back

Hi everyone, I need help with a supervision issue on my kids’ Oculus Quest accounts. I have two sons, aged 10 and 11, and each has their own Oculus Quest. I created separate Meta accounts for each of them using their respective email addresses. I was trying to set up parental supervision by linking their accounts to mine through the Meta Family Center. However, I accidentally linked my 10-year-old’s account as the parent of my 11-year-old, instead of linking both of them to my account as their parent. Now I need to remove the supervision link between the two of them so I can properly connect both accounts to mine, but I haven’t found a way to do that. Meta’s support documentation says to: Tap Menu at the top of your Horizon Feed Tap Family Center Tap the account you want to change, then select Remove supervision But this option doesn’t appear anywhere for me. I’ve logged into both accounts, checked both the Meta Horizon app and the Meta website,

At this point, I'm not looking for a solution. I just want to know whether Meta, Facebook, or whoever knows about the issue has acknowledged it officially. i just want to know what the issue isIntroduction to the issue: I spoke with support 12 times; I have the transcripts and screenshots. Will get to it at the end.This is now my 3rd meta device, and exactly 1 or 1.5 years later, it gets stuck on the USB Update Boot page. Tried everything, Hard resetfactory reset-leaving it to charge overnightLeaving it to charge for 2 hoursBlip chargingcharging via original plug and cable, through power bank, through wall socket, through extension, through Pc and Maccharging through different cables, type c to c, type A to cside loading update ( on Windows and Mac)pressing the power button for exactly 30, 40 and 60 secondspressing the power button with the volume down keypressing the power button with the volume up keyleaving it to cool off after charging overnight and trying the steps while plug

Hello, I am a MetaQuest user from Korea.I bought it in 2020 and used it well, but around 2022-2023, when it switched to Meta Horizon, the account integration got messed up.I was unable to check my email because the email domain of my existing account had disappeared, and as you all know, Meta's login system was very complex. It would be easier to just create a new account, but I have purchased a lot of games on my previous account, and although I have tried various things to recover it, there is absolutely no way to do it. But when I actually tried creating a new account,it won't even pair, perhaps because Meta is already linked to my existing account.It has already been over four years since this device just became useless.I try to fix it every now and then when I remember, but there really is no way to do it. I tried to contact them via email but couldn't find them.This site is too complicated and useless.It seems like a site that is not user-friendly at all. &nbs

 10 621Af WillError: Relay: Missing expected data at path 'target_object. labs tract-type-hint)' in 'USEGOTOWOP -story'. Relay: Missing expected data at path 'target_object, abstract-type-hint)' in 'USEGOTOWOP-story'.

I can’t call or join calls when my friend is online and I can join other people just not my friend 

Hello, does anyone know what kind of IR LEDs are in the controller? My son broke the housing and the LED. Are they still available for purchase? Or is the entire ribbon cable available? Thanks

I can't I dim my environment to pitch black , and keep it black, when using Full Screen in Mixed Reality immersive mode... Well I can get it totally black, but then when you physically move slightly , the dimming automatically pops the setting back to make things dimly visible again. This seemed to have been fixed with release on version 2.3 - you could watch movies on Disney or Netflix, go into Full Screen immersion in MR mode and move about on the couch in a total black void without any visible distractions - which was great! Unfortunately as soon as the 2.4 release update rolled out, it reverted back to the broken behavior of snapping the dimming amount from total black to dimly visible every time you moved a little. I try and create a huge cinema size screen about 10ish virtual meters away from me, however when the dimming turns on I get the walls and objects in my tiny apartment messing with the illusion (and causing a stereo vision headache if not avoided).The unwanted auto

hello, my aunty has gave me her meta quest 2, it was working fine yesterday but today when i turn it on the passthrough mode keeps turning on and off, and then i cant select anything as the screen tilts, goes black and keeps repeating, ive factory reset it, and during the set up mode, it keeps doing the same thing, ive sideloaded the update via meta software tool and its still doing it, i dont know what else to do

Because meta support won't admit this is a recurring problem, they never tell you the fix.If the headset that is "not charging" shows the battery icon with 4 dots and the 0% text, unplug the charger, attempt to turn on the headset, doing so will finally completely drain the battery.Once the battery is fully drained you can plug the charger back in, the screen should show a battery icon with a lightning bolt in it, completely unique from the normal charging screen. From here the headset should charge normally.This issue is happening because something with the firmware updates has caused a bug where the light sensor randomly decides its going to permanently stay on but also drain an immense amount of power. When the headset dies completely it acts as a hard reset and the sensors are forced off properly.Hopefully this helps someone else out. I've fixed 3 headsets this way.

my left controller wasn't working and one suggestion was a factory reset, now it is stuck in a screen which wants you to remove battery stoppers from controllers and won't move from this no matter what i do

Tested on Quest 2/3/3S - OS v2.4.1034After updating from 2.3 to 2.4 this morning my app is showing significant performance and visual issues.Apart from the framerate drops, it causes a black flickering on the screen that is only visible internally in the headset (i.e, doesn't show up on cast or video recording). It seems to be related to the use of OVROverlayCanvas as I tested an older build from two weeks ago that didn't have it implemented yet and the issue is not present. It also seems to get worse when I open the oculus menu within the app, as if adding overlay layers worsened the issue.Anyone else is seeing similar issues post-update ?

Open any app.Once opened, open your menu, go through the stupid new UI and open the camera app, then start recording video.Take off the headset so it auto shuts off, which also causes it to stop recording video.Put the headset back on.You will now be unable to close the app you are in as the ridiculous new "current app" icon in the bottom bar will bug out and you can't click on it anymore.It's 2026 what tf are we even doing...