VR Forums

Hi there! Just created a website using a-frame to simply load any .glb model to view it in VR in Meta Quest (or any headset), to preview fast our models without having to connect and/or load on unity or unreal or anything. Also if some of you want to help me implement the grab interactions with controllers (right now I didn't manage to add it with super hands, it just previews the model static), if some of you know how to do it don't hesitate to fork (otherwise I'll look more into it).

Controllers already provide clear haptic vibration feedback, making force-fed UI sound effects completely redundant.​Currently, these click/tap sounds cannot be turned off. The sound triggered when pressing the Meta button is especially sharp and causes severe sensory discomfort. The issue is far worse when using headphones, as the high-frequency sound directly blasts the ears.

Tried to sign into one of my games today, and I got this error: Unable to travelWe were unable to take you to your destinationand I get the same error with any game I try to play and I also noticed that games that have numerous people playing them are now marked with zero players. A scan few games seem to have one or two players, so I tried signing in with my mobile device and sure enough I was able to play the game on my mobile.Horizon worlds is fully nonfunctional if you're trying to play on your quest headset. Talked to numerous people who are having the exact same issue and tried to sign in on two different headsets. Have they finally just killed our ability to play any games in horizon worlds with our quest headset?

I bought meta quest 3. Turned it on and connected to my network. I immediately installed the update and rebooted. I downloaded the app to my phone and granted access. I connected to the same Wi-Fi and clicked add device meta quest 3. Every time I get the same message saying that it was not possible to connect to the device. When there is no such notification (after 10-20 presses of REPEAT), the loading is simply endless. Not only can I for some reason not connect my device, but the serial number on the left side of the device is not added to my Meta products because... for some reason it is WRONG. I can't write to support anywhere!!!!! this piece...how is this even possible???  

My quest 3S controllers keep fully disconnecting when they go out of the cameras view instead of just losing tracking. I tried factory resetting the headset, replacing the batteries, and unpairing/pairing the controllers again but nothing worked. It started happening while I was using it. Can someone help me find a fix??

I’m experiencing a problem on my Meta Quest 3S where the menus won’t load when using my child’s profile. When I sign in with the main profile, everything loads normally. I’ve also noticed that if I log into the main profile first and then switch to the child’s profile, the menus will load correctly. However, if I start the headset fresh—after a restart or powering it on—and sign directly into the child’s profile, the menus fail to load. I’ve already tried a factory reset, but once I set up the profiles again, the issue returns. Has anyone found a solution for this? Note: The Meta Quest 3S is running the latest software version.

Hello. I'm using a Meta Quest 3S. My headset is fully up to date, and I have already performed a factory reset. I can use the Store and download games normally, but I cannot enable App Sharing or add a second account. The headset says "Something went wrong. Please try again later," and the Meta Horizon app shows: GraphQL error 1675012 - "Device ID must be specified explicitly." Could you please check whether my headset's device registration or account needs to be repaired?

I updated my meta quest 3s to the new firmware and after that Gorilla Tag started writing: UNABLE TO AUTHENTICATE WITH MOTHERSHIP. REASON Failed to get a device attestation token for Meta auth with Mothership: java.lang.NullPointerException: Attestation request failed (ExecutionException after 139ms The same problem occurs with the game Scary Baboon. Please help me with this question

Meta Quest Remote Desktop on my Mac fails at login every time. It shows "Something went wrong. Please wait 2-5 minutes and try again." Waiting never helps. The failure is instant, so it is not really a rate limit. The browser sign-in part works fine. It is the hand back to the app that fails. The app log says the login failed because a value came back as null while it was verifying my credentials. I think I know why. My Quest 3 shows up correctly in the Meta Horizon mobile app under Devices, and in Accounts Center on my phone. But on the web, my account page says it cannot find any devices associated with my Meta account. Same account, no account switching. I also cannot open a support ticket, because the support form cannot find my device either. My serial gets rejected and signing in shows the same no devices message. Has anyone seen this? Happy to share the full log with a moderator.

Meta should add the old menu from like 2021-2023 back as many people just like it betterthey should add it as an option so you can pick at any timeits just simpler and better  

After putting in new batteries, I found out that the right controller of my quest 3 lost its tracking. The meta button works, but not the tracking. The joystick doesn't work either in game. The left controller is fine. I found a video with a comment that confirms over 3 people had the same issue 3 months ago. Here is some more info.I came back after 3 days of not using my meta quest 3 headset. I found out that when I turned on my headset, the right controller didn't have a line in front of it, wasn't highlighted, and the battery didn't display on the top of the controller. The meta button still works, but the tracking doesn't. The left controller seems to be unharmed. I noticed while watching a video that other people seemed to be having the same problem 8 months ago. Here is the link if needed.https://www.youtube.com/watch?v=hD43iDBomIM. I quote them "I'm having an issue where my right controller is connected, I can press on buttons and it works (like the meta one), It's full battery

Hola. Tengo unas Meta Quest 3 compradas en España en 2024. He observado unas marcas o zonas deterioradas en la superficie de ambas lentes.Durante el uso se perciben especialmente en zonas claras y afectan a la nitidez de la imagen.No tengo claro si se trata de un deterioro del recubrimiento superficial de las lentes o de otro problema,por lo que antes de intentar cualquier intervención quisiera solicitar asesoramiento. El dispositivo no ha sido desmontado ni reparado. ¿Existe algún procedimiento oficial de Meta para diagnosticar este tipo de problema?En caso de que sea necesaria una reparación,¿Meta puede indicarme un servicio técnico autorizado en España, preferiblemente en Castellón o Valencia?También agradecería saber si este tipo de problema puede ser evaluado dentro de la garantía legal del dispositivo y cuál sería aproximadamente el plazo de diagnóstico/reparación.Puedo proporcionar el número de serie y fotografías de las lentes si son necesarios. Muchas

My 3s is stuck into a black screen regardless of the attempted actions I've taken (updated software from PC via USB, factory reset, hard reboot, etc, etc). My next option is to open a warranty claim however my device is not shown in the accound to proceed with it. The Meta Horizon Android app is the only one recognizing my headset but still, I cannot proceed with any warranty proceedings. It is quite frustrating... can anybody support? 

  i updated to 2.6 and pressed my left menu button to find this instead of the normal potential new homes confirmed? i updated to the 2.7 ptc recently and there were slight chages like me being able to press the download button it says queued shows the buffer circle and goes back to the download picture in the span of about a second And it says home instead of test now 

MetaStoreHelpI lost my F2A authenticator device and now I can't log into my previous F2A authenticator. This means the Meta account I used before can't be logged into on any device. And I can't reach any customer service through support (SN  is not supported). Please help me.pls

I use a Meta Quest 3 for virtual visit with my student.I changed my computer for a Dell Pro Max 16 Plus in january 2026.Issue:Meta Quest Link first displays a message saying that my computer does not meet the new minimum specifications but it was working. Recently,When I connect the headset, the application then displays: “You will not be able to use Link because it is incompatible with your system hardware.”This same PC was working with Quest Link a few months ago. The issue seems to have appeared after a software update.Here is some informationConfiguration:PC: Dell Pro Max 16 Plus MB16250CPU: Intel Core Ultra 7 265HXGPU: NVIDIA RTX PRO 2000 Blackwell Generation Laptop GPUNVIDIA driver: 596.86RAM: 32 GBHeadset: Meta Quest 3Meta Quest Link: Public Test Channel enabled Observed in the logs:NVIDIA RTX PRO 2000 Blackwell Laptop GPU: Compatibility PASSIntel Core Ultra 7 265HX: Compatibility FAIL / UNSUPPORTED_CLASSSome USB controllers appear as UNKNOWN_USB3In WebXR via Chrome, the im

The little bar on the top of my 3s that holds the top bar of my head strap broke, I have tried contacting meta support, but there is no option for this problem, so It won't let me request a fix. It is still under warranty and I could attempt to fix this myself, but I don't want to make it worse or void my warranty.

Since the update the other day the floor level on our meta quest 3 is too low. I have tried everything. Clearing the previous boundary settings, doing the floor level and creating a new boundary but it STILL keeps it low. WTH can I do? We can't play anything and we have wasted hours trying to get the dang thing to work. And no, the lying down option isn't selected so that isn't an issue either. 

I am playing UG on a Meta Quest 2. When I launch the game, the screen turns black and returns me to the Quest menu. I also received the message: “DISCONNECTED – Unable to connect to game session.” My Wi-Fi is working. I restarted my Quest 2 and uninstalled and reinstalled UG, but the problem continues.

Hi everyone,We recently identified an issue with Meta Quest Link unable to launch which caused users to be stuck in the app launch loading screen. We’ve now released an update that should resolve this problem.What’s changed: The main issue is fixed, and you should be able to use Meta Quest Link as expected. Please note: For now, you won’t be able to see your hands in Dash. However, raycasts are visible, and you should be able to interact with games and other content as usual. Thank you for your patience while we worked on this fix! If you continue to experience any issues, please let us know in the comments.

I recently got the meta pro and wanted to use it for face tracking primarily through VR chat. I downloaded all the things needed to make this work (i.e VRC face tracking on steam and I already had desktop simulator). I tried to run this through desktop simulator with the correct things installed on vrcft app and nothing was working. I made sure that all the settings were correct, restarted, refreshed and nothing. Then I installed the steam app on my pro so I could bypass desktop sim straight to steam and run it through there. The only issue is that my eyeballs are the only things tracking and nothing else. I did the same assessment with desktop sim and nothing changed. I tried multiple different avis, personal Avis and the ft was enabled but still just the eyes and nothing more. Face tracking works perfectly fine on the headset itself when I am in the meta menu screen in the mirror. I'm not sure what all I can do, I have researched into this and was recommended to go bac

Morning at all.I followed the diferents steps to put my meta 3 on developper mode:Go to meta Horizon and turn on the developper mode on the app.The issue is : When i try to execute an apk on the Meta 3 nothing appears.Perhaps i forgot something?Thx for ur answer

This is an alternate throwaway account I made so I can post about my issues on the forums. I have a Meta Horizon account linked to my Meta Quest 2. However, when I try to log in, it wants to send a code to my email (which is perfectly fine!) and then a code via SMS to my phone number. However, since I last used my headset, I got a new phone plan and new SIM card, and with it a new phone number. I have completely lost access to the phone number the code is being sent to. This is stopping me from logging into my account, and the stupid support AI wants me to log into my account before it will transfer me to a human support agent. I just want to change my phone number to the one I'm currently using or disable SMS verification of my account.

I have been battling with Meta support for TWO months to get my son’s oculus account reinstated. It’s a supervised account managed by myself. Anytime I try to verify his birthdate, it tells me that’s not what they have on file. I’ve tried the birthdate of every family member and still no luck. Support is useless and only replies with the same steps to verify over and over again after I’ve repeatedly said they don’t work. Has anyone else come across this and received and actual working solution? 

hi,I'm experiencing amassive performance issues with local network streaming since the recent Horizon OS v2.6 update (Build 5222268). Before this update, everything was running absolutely flawless. Now, playing high-bitrate 8K VR videos over a local 5GHz SMB share has become completely impossible. The videos stutter constantly and get stuck in endless buffering loops with 2 seconds of playback and 5 seconds of loading.Zero changes were made to PC, router, SMB shares, or network setup. The SMB connection itself still works and the 5GHz signal shows as perfect on the headset, but the throughput is extremely slow and throttled now. The exact same massive stuttering happens in both HereSphere and Skybox Player, and checking manually states the system is fully up to date.