Other Troubleshooting

Our oculus has been stuck on the spinning Meta logo for about two weeks now. We have looked up youtube videos, tried the soft reset, logged in to meta account online, and made sure it was charged. It was stuck on red, then stuck on orange 'while charging', and now it is stuck on white and the meta symbol is still stuck spinning. Where should I go from here? @

毎回最初の30分くらいは正常に動き途中で画面がフリーズして動かなくなり再起動して接続しなおすとPCとゴーグルでは認識していると出るのですがlinkを起動しようとすると接続を試みていますとずっと表示されて接続できなくなります。どのような原因がありますでしょうか？

Hi, I just purchased a new Quest 3s from Amazon to get the exclusive Gorilla Tag Cardboard Hero Bundle. (I copied the offer below.) The bundle is not showing up in game, nor did I receive any email/msg/notification regarding it like it states below. I’ve tried a factory reset as well, as that is what others recommended on Reddit, to no avail. I’ve checked the available bundles in the store and it does not appear there either. Please help!“Gorilla Tag Offer: Offer valid July 8, 2025 (12:00 am PST) – September 30, 2025 (11:59 pm PST), with the purchase of a new Meta Quest 3S (128GB only) (“Qualifying Product”) at www.amazon.com only, while supplies last. Meta account required ("Account") . To receive offer item, Qualifying Product must be first activated between July 8, 2025 (12:00 am PST) – September 30, 2025 (11:59 pm PST) (“Activation”). Upon Activation, you will receive a notification message via email, in your mobile app, and in VR with a link to redeem the offer item from the Meta

The trigger button when I hold it pulls up the right click option however, the second I move my cursor to select an option it disappears immediately. Does anybody know how to fix that or had the same problem?

I had no issues with developer mode on my Quest 2.I am trying to activate it through the mobile app on my Quest 3. Everything is up to date. The Quest 3 is recognized. I can even cast no problem.I've restarted everything 3-4 times.I'm at a loss. This was so much easier on my Quest 2.

Hey everyone, I wanted to report (and ask for a solution to) some problems I'm facing in my Meta Quest 3s. For the past few days, I've noticed the system is a bit "buggy," for example, apps keep disappearing from the app list, the system is missing things here and there, some buttons disappear, in short, I don't know what's going on. But the real problem started yesterday. I was playing Onward as usual, everything was fine, until after a while of gameplay, I started to notice some strange details. My hands were closer to my body than normal, I only noticed because I was aiming with a sniper rifle, and basically the scope was going inside my head (literally). I couldn't rest the weapon on my shoulder properly; the stock was inside my shoulder. Man, this started to bother me immensely because it's really affecting the gameplay. Another thing, the weapons are more "angled" than normal. If I pick up a pistol and aim with it, I have to tilt my hand more than usual to be able to se

I've noticed that this has been happening for a minute now when I'm recording my VR videos. When I replay my video I see a black border on the left side of the screen and it just goes in and out. I have the latest V-2.5 Update but this has been happening throughout the last few updates so does anyone know what's going on??👍 Thanks, Robert.

Good evening,After recently deciding to foray into the world of VR (as a 60+yr old), I am having real problems with setting up my Quest 2.I have tried to follow YouTube tutorial pages, in which several show a "Quick Settings page, which I cannot pin down. All I am getting on my headset is a page that advertises various games and Icons for Facebook, WhatsApp, Instagram, Settings, Browsers etc .I have ensured that the Quest is current with updatesIf anyone can advise, I'd appreciate it.  Also, I am not very IT literate, I tend to use my PC for only the basics; e-mails, Amazon etc, so please provide any guidance in basic terms.Thank you in anticipation.    

So when I sent a referral link to my brother he accepted it and then someone passed down their quest 2 to us they factory reset it and gave it to my brother he logged in with the account he created that was also linked to the referral link but when we did it we never got the money after so long which was like 20-30 days then we realized that was a problem because we never got the referral money even though we did all of the steps that where required 

I sent my friend a referral link which she used when she purchased Quests for herself and her son. So far neither of us have received the $30 store credit. How long does it take to show? It’s been about 2 weeks. 

Hi!I have a child that has been using my account. Or rather we have used it together as we have shared the Quest 2 together. I have bought a new headset so we can each have one. The thing is, hes 12yo and my question is, is it possible to change the account so that it can be the childs account instead. Like changing email and birthdate. And then link the account to me as a parent? Because the games that are bought is games he uses daily, like gorillatag for example. And i just have beat sabers. So no loss for me. And I would not want to spend money to buy all the games for him again..I have tried to find documentation for this and navigate through the horizon app, but without success..Best regards.

Hello, I am operating an educational program for students at an institution in Korea using Meta Quest devices.We currently manage approximately 90 Meta Quest devices, and our program is mainly for students aged 13 and older. Recently, some devices or accounts have started showing prompts requiring age verification through a credit card or ID verification.At first, we were able to resolve the issue by completing verification with a credit card. However, at some point, the verification process started showing the message “Unable to save payment method”, and we have not been able to complete the verification since then. As a result, normal use is being restricted on multiple devices, which is causing disruptions to our educational operations. I would like to ask the following: 1. What is the recommended account and device management method for an educational institution in Korea that operates multiple Meta Quest devices for students aged 13 and older? 2. What

So when you get a black screen and no software update works and out of warranty. That’s it! The headset is garbage?  I think there should be some type of fix!!!  These units are expensive. Crazy how tech support is no help. 

When I'm recording a video it captures my voice but no in game audio. I've been trying to fix this for hours now. I've tried everything from completely rebooting the vr to checking all the settings making sure there correct and also checking for any updates. I really dont understand why its not working.

i realized that using an air filter in my workspace was doing some heavy lifting in preventing stick drift for months and now i just make sure to run it but these controllers still have gotten drift and way worse than drift ive had with any of my controllers before this

Hi all, I'm using Steam Link to play PCVR on the Quest 3. My Steam games all look and run well, but when I try to play my crossbuy version of Contractors from the Meta Store, everything works and runs well, except I have double vision, and if I move my head, the background environment fades in, if I turn my head 90 degrees, the game disappears completely. There's also a popular that says "waiting...." that never goes away.I did try it with Virtual Desktop, and had no issues, but the visuals are much better with Steam Link.HELP!! lol  

When my son tries to log into UG on meta quest 2 he keeps getting the message 'retrying authentication'. He can't get past this. Any help appreciated?

Hi, we’ve received emails stating our child needs to manage his own account, but they don’t offer any insight on how to switch things over. Every time I click the link they sent it’s a broken page. Now it’s the end of the warnings and my son “can’t use meta horizon”, because he’s not managing his own account. Does anyone know how to do this?? 

My right controller works just fine and turns on and everything but my left hand controller won't turn on or connect to my headset at all. I even put new batteries in.

We bought a vr off a friend, they did a factory reset on it. Step son tried to set it up today and says the right controller doesnt move on the screen. We have followed all of the advice on Google about batteries, pairing/repairing and resetting the headset again. Not drifting! None have work. Has anyone experienced this and been able to fix it? 

I've plugged the Quest 3 into every charger I have and it won't charge. I have the elite strap and have removed this and still nothing.  No green light or flashing amber light.  It won't even turn on.

Quest3 stops charging at 74% and headset is warm but then I charge it in my refrig it goes to 100% in 1 hour. At V2.4.1034 Build 5216847.4360.520, installed June 2, 2026. No updates pending. This charging problem started sometime in the last few months, and I finally decided to investigate it. When the battery is discharged to about 28%, it charges normally to around 70% in about 3 hours, then slows dramatically and appears to stop around 74%, even after another 12+ hours connected directly to an Anker 45W charger. I have performed extensive troubleshooting, including: -Charging directly from a 45W USB-C PD charger -Charging through the Meta dock using the same 45W charger -Testing multiple USB-C cables -Disconnecting all accessories, including the battery strap -Collecting ADB diagnostics and battery/power dumps -Generating and submitting bugreports to Meta -Turning off automatic power-on for updates -Turning off cloud backup

Hi everyone, as you’ve probably all noticed, mobile and VR headset are now separated. That sucks pretty much if you have friends on mobile and VR headset in Meta Horizon. I don’t know what you guys think about it, but it really sucks for everyone. That’s why I want to urge you all to go complain to Meta. So that hopefully they will reverse it all. The more complaints, the better. Thanks in advance, Han

UPDATE since my post wasnt getting much attention. So after everything I have tried and other attempts on youtube didnt work I have decided to factory reset. Which did not work but instead caused a whole other issue.When I press Boot on the boot menu or power off and power on I am always brought back to the meta boot menu no matter what. It takes just about 1-2 seconds and I am back on the boot menu. I tried factory reseting again and I am still brought back.Is it just fully bricked? I haven't really done much but the performance on the Q2 is really lacking and odd since the worlds update and the new UI and whatnot has been released.

so i just bought mt quest 3 and when it was downloading the software update it would just go in a restarting loop i left it alone for an hour its still isnt fixed can anyone help me please ?