Other Troubleshooting

I have this problem on my Quest or meta app that it will not let me buy anything no matter what I use for example like meta pay, visa, PayPal, and anything else I try to use. I just need someone to help me fix this because I have money on the account that I have not been able to use in over 6 months

Hi, I would like to request an update for your firmware. After updating to your latest firmware or new design, the UI looks really high-tech and great. But the problem is, we cannot know or find any apps that need to be update, just like in previous models or UI, there is a tag for "Waiting for update", but it is gone now. Every time when I start the device, I even wait for a few minutes, I would still do not know that which apps need to update. For example, the game for Real VR Fishing nearly updates per week, and I also played it once or twice per week. When I switch on your device, my first thing would be to check any apps need to be update in the past. But I cannot do it now! I started the game and cannot find the latest contents and after exit the game, it starts updating! It is just wasting my time!! Or am I missing something or function in your latest UI. If so, I apologize and hope somebody can teach me how to check for apps update. Thanks!

“Request Not CompletedWe noticed something unusual and, for your security, this request couldn't be completed. Please try again later, or visit our Help Center.Try again”How do i resolve this error when trying to buy games or in game purchases 

Hello,I enabled two-factor authentication on my Meta Account a while ago using an authenticator app. I recently lost access to the device with the authenticator, and I did not save the backup recovery codes when I set it up.When I try to log in, the 2FA screen does not show a "Try another way" option. I still have access to the email address registered to this account, but there was no phone number linked.Could a support agent please reach out via private message to help me verify my identity and restore access? I am ready to provide any verification needed.Thank you.

i hope to find a solution because is from yesterda that if i open horizon link for  my old rift s i do not see nothing apart being a black square.i tried to repair, reinstall, change controllers batteries, restart the pc but not solving.i checked also nvdia drivers but that was not the issue.so i have no idea what happened and how to solve.maybe reinstall previous version of horizon ( that i am not finding aniwhere...)thanks for your help guys ;)

I do not want an out-of-warranty paid replacement yet. This appears to be a software/update recovery failure, not physical damage. My Quest 2 is stuck in a USB Update Mode loop. Sideload Update will not open, ADB cannot connect, and Meta Software Update Tool fails with “Cannot connect with ADB.” Fastboot detects the headset, but the bootloader is locked and fastboot continue fails with “Failed to load image from partition: Device Error.” Please escalate this to a supervisor/RMA team and check whether I qualify for a free repair or replacement due to failed system software recovery.

Possibly also when changing the curve screen option. Restarting makes it go away again, until I try to adjust the brightness again. On PTC 2.4 but was happening on previous releases too. 

I have e taken ownership of my step sons quest 2. We have access to his account on it but he doesnt remember the email or the password for the account any longer. If I factory reset it, will it let me set it up with my details or will it ask for the prior owners details first?

[Edited 2137GMT as mods thought this was about a Facebook account for some reason?]EDITED TEXTI'm having issues uploading verification selfies on my main META account. When I try to login (to META) it asks for a selfie, but as shown in the screenshot (from the META login page) it won't let me upload.As I can't upload a selfie I can't access META support, which means I've had to create a brand new META account just to get support. 😤 Can you please help? My main META account is (apparently I can't tell you) and the email is (again apparently I can't put that here, even if I'm comfortable putting it here), I've been on facebook since pre-2009, and I think META is owned by FB so there shouldn't be any issues verifying me with all that user data.Also the META 3 I got today says no support available, can you tell me why? ORIGINAL TEXTI'm having issues uploading verification selfies on my main account, and as I can't upload the selfie I can't access support, which means I've had to

I bought meta quest 3 a couple days ago, and everything was nice until i wanted to buy some games from meta horizon shop. I've been trying to add a new payment method (my debit card) since 5 days and every time when i put numbers correctly, there is a error: ,,an error occurred while adding the payment method". I called my bank and they said that the problems are from meta side.  Please help me how can i fix it because i cant buy any games rn. Thank you

After the events of a couple of months ago when meta announced that they were going to pull back on horizon world and then deciding not to, I thought we might be ok. Yesterday day I heard just the opposite again and that quest headsets will no longer be able to access worlds. Can someone please explain what is going on and if this is true or not as I have a world in horizon I always go to on my headset 

I'm m trying to log into my new meta quest with my account using the code my headset tells me but after I do it ask me for the email linked to my account In which the website says that my email is not linked to my account This is what it says exactly It looks like there isn’t an account associated with l*************s@gmail.com.

Hi there!I could not get the support to work, as it refused my Oculus Rift serial number when I entered it...When I had installed the Meta Quest Link app on my previous computer, it did work properly, and I could enjoy the game thing inside the camping car, it was so much fun and brought me so many stars in my eyes!!But on my new computer, first I got the message "your computer doesn't meet the requirements blablabla" and of course when I click "read more" I only get a generic page that is not useful in the slightest.Then, whenever I try to launch "First Contact", a message shows up very briefly (less than one second) and then I return to the game list.The message says: "Your device setup is still in progress. Please take off your headset and continue with setup on the Meta Quest Link app on your computer".Except there is not a single message in said app that invites me to do anything more. I rebooted my computer several times: same result.However, I could launch Steam VR, Steam g

My laptop is not the newest but never had any problems with gaming or work. It handles games like Cyberpunk 2077 and rendering programs without putting the CPU above 90°C (194°F). I haven't used my Quest 2 in around a year but I used to play a lot of PCVR games like Half-Life Alyx using the cable without any problems. Right now it's different. Having only a youtube video on Firefox my CPU is 60°C (140°F). Just turning on the Meta Horizons Link on my laptop (without my Quest connected) makes my CPU raise to 95°C (203.00°F) in about 3 minutes. I spend over 3 hours looking for the reason why my laptop gets so hot and this seems to be the only reason. Turning off the Meta Horizon Link app completely makes my laptop go back to 60°C in around a minute. On top of that, any PCVR game I turn on gets a black screen on my Quest after a few minutes, but the buttons are responsive and the game still runs normally on the laptop. I have installed Meta Horizon Link a week ago on a factory reset laptop

Overall I like the new Navigator interface, but I've noticed an annoying bug. Every time I exit AirLink, the top part of the Navigator UI (battery, clock, and WiFi) is missing (see attached image), and the only way I've found to get it back is to restart the headset. This means that it's almost always missing for me, because testing my in-development app via AirLink is the main use of my Quest 3 these days. The missing clock is particularly annoying, because it doesn't show anywhere else (while battery level and WiFi status can still be seen on the Quick Controls menu). I'm on v2.3.1034, in the PTC.  

We cannot get it to do anything. We have tried the hard reset and tried charging leaving it plugged in for a few hours. We also let the battery drain and then recharged. It just won’t do anything. 

I tried to use my Oculus Quest 2 for the first time in quite a while and it wanted me to set up a Meta account and associate it with the device. I did and then it told me my account was deleted and that I should do a system restore.Does that mean my purchases are gone? Can I transfer them to a new account?

Hi, thank you for reading my post.As the title states, my account is about to be converted to an adult, but I cannot log in as there is no email linked to my account as I know of, my parent does not recall creating my account with an email and only entering in a username. I'm using a throwaway account just to get to the forums and support team (well, I tried to)Does anybody know any way to assign an email and password to my account so I can log in? I am trying to get in contact with support but the support page says 'The Meta Support Team cannot help you with problems with your account, but you can visit the FAQs' and they did not help at all.I am trying all the methods of trying to get in contact with the support team to help me.Please, help me, my account will be deleted on the 14th of June if I do not get my account converted.Meta, if you are reading this post, the system needs serious upgrades. Why can't it just give the instructions in the Meta Horizon app instead of sending me em

At least give us the option for the old homepage and menu system? This new quick app **bleep**e is completely horrendous. It puts all the apps all jumbled around from games to social media in no ORDER. It's silly. Get it gone, who the F approved it? Fire the team!

Hello,I have the following problem with a Meta Quest 3 headset : it simply won't turn on or respond to anything. The screen is black (turned off, no light), and no charging indicator light up on it no matter what I do. It also hasn't emitted a single sound.When the charging cable is plugged on the side (with the original charger), no light turns on, and only a very very faint electronic sizzling sound can be heard from the USB-C port.When I connect the charged Elite strap with battery to the headset, the charging light of the extended battery briefly turns orange for a second, then turns off. And the same small sizzling sound can be heard from the USB-C port on the side.What I have tried :- Charging for 2h the headset through the battery extension and trying again. No response.- Charging overnight the headset directly and trying again (despite there being no light indicator on at all). No response.- Pressing the Power button for 30 s. No response.- Pressing both Power button and Volume

I’m trying to make my son a account I’ve made mine when I go to the family centre to my my child’s it’s asking for bank details wich I’m putting in but with all my cards it’s saying unable to verify payment method so it won’t let me make my child’s account can anyone help please 

I have been playing drop dead dual strike for months with friends. Now I can’t send an invite to them. I also have another headset that has the same issue. I thought it was the game but I tried to invite from another game and still the same issue.  It says I will be able to invite once my location is on. But my location is on the game and headset is update. Does anyone know the issue or how I can fix. Thanks 

Hi guys, I bought my first Quest 3 today.When I turned it on, it started a software update but it gets stuck there — the device keeps turning on and off without completing the update, and I can’t get past that screen. I haven’t even set up my Meta Horizon account yet, and since I didn’t purchase my Quest 3 through the official Meta store, when I try to enter my device’s serial number on the website it gives me an error.I tried doing the sideload update (the only fix I found on the internet) by holding the volume down and power buttons on the Quest 3. But when I select my device in the browser, I get a message saying: “your device is not supported, please try reconnecting your devices.” Weird cause both my PC and Chrome are detecting it as Quest 3. I also tried disabling adblock, deleting caché and cookies, incognito mode, other browsers, other PCs, other cables, connecting it on different times, etc. There is not a single thing I haven't tried. (Every single one of these attempts

I'm new to VR and have a Quest 3 Pro. I have a current subscription and was enjoying Townsmen VR. I disappeared from my library. It was in a different part of the fiie system. It doesn't say it's installed even in the store, it only says I can purchase it. I don't think I have cloud backup on. How can I get it back.

when I get a message from my sons Meta 3 s headset to authorise a game I get a message this page is not available so can grant access, both the headset and my iphone are using the latest verson of the software, I have tried logging out and back in. Also in Family cente I can't click on ayones name to look at or change settings nothing happens.Help, my son wants to use his headset, factory reset tried and re logged in, no change