Other Troubleshooting

been in a endless loops for almost 4 months with support, cant make any app purchases  for my quest 3 via their website, phone app or through the quest 3, even with my quest cash, been through the support loops countless times, also to try resolve it myself to see if i could find any work around with no success, cant even use my quest or any other payment method."We appreciate your patience and understanding as we work through this. I know that three months is a long time to deal with an unresolved issue, and we do not take that lightly. Please know that our team is actively investigating and escalating this matter to ensure it is resolved as quickly as possible."endless loop same updates, once every 2-3 weeks they say its fixed, but its never fixed, nothing changes, they even said in one response they added credit to my account as an apology."To show our appreciation for your understanding during this delay, we have added A$50 to your Meta Store Credits. You can use this balance

My right Quest 3 controller became completely unresponsive immediately after using Link and then charging the headset.It is stuck flashing SOS, has no vibration, is not detected by the headset, and cannot be reset or repaired.I’ve already tried fresh batteries, resets, and repairing with no success.This controller was in excellent condition. No drops, no physical damage, and very lightly used. The failure happened during normal operation.I contacted support and was told the device is out of warranty, so no replacement would be provided, even though this appears to be a firmware or hardware failure rather than wear or damage. I’m now being asked to pay for a replacement despite what happened.I’m posting to see if anyone else has experienced this issue and whether there’s a path to getting this reviewed, as this controller is now completely unusable.

Hi community moderators,I am writing this out of sheer exhaustion and immense frustration. Meta Store Support has fallen into an unacceptable, automated loop that completely refuses to respect statutory European consumer regulations, and frankly, the way Meta treats its customers is disgraceful.I urgently need a moderator to intervene, bypass the bots, and manually escalate my case to a supervisor.The Issue and The Known Defect:My Meta Quest 3 Elite Strap with Battery suddenly stopped functioning entirely without any external cause or physical damage. It completely refuses to charge or recognize the headset. (Serial number is already provided in the support ticket).What makes this so incredibly infuriating is that this is a widespread, officially acknowledged manufacturing defect regarding the charging circuitry. Meta literally had to halt global sales of this exact accessory because of this flaw. You know the product was defective from the day it left the factory.The Support Nightmare

Hi, I am writing to report a persistent issue with my headset's controller status indicators.The problem began after installing the v2.5 update on 07/09/2026. Since then, the headset no longer displays the correct battery status for the controllers and no longer warns when the controller batteries are low. The "Quick control" menu incorrectly shows both batteries at 100% at all times. Additionally, the three green dots on the controllers do not light up when the headset is turned on.I have since updated the OS to version 2.6, but the issue remains unresolved.Could you please advise on how to fix this? Advance thanks for your help.

I replaced the thumbstick of my quest 3 controller today, and as always with new thumbsticks, it's uncalibrated. When spinning it in a circle, it doesn't input max distance on about 20% of the circle on the right side.I tried to use the stick calibration tool in the settings to fix this, but it requires you to "spin the stick in a circle 3 times" in order to validate a calibration. Since my stick can't make a full circle (the very reason i needed the app), the app is useless to me.Is there any third party alternative i could use to recalibrate my sticks? I have access to a windows 11 PC with SteamVR if that can help in any way.

Hi all,Unfortunately like many others I have a Quest 2 that has been bricked by a firmware update. Meta support have said it's out of warranty and have offered me a refurbished replacement Quest 2 for = £180 (242 USD) which comes with only a 90 day warranty.I understand it's now out of warranty but it's not like this was caused by a fault of our own doing. It has been very well looked after.This Quest 2 was in storage for quite some time since last being used. The symptoms match exactly what others have stated under this issue.I have confirmed it's charging all ok via a USB C power meter.It no longer powers on or shows any lights.When connected to a PC, it is recognised in Device Manager as qusb_bulk_cid:0412, which indicates the device is in Qualcomm's low-level emergency recovery mode, but Meta have not released the software required to recover it pubically.Some news articles on the issue suggest that Meta were replacing or fixing devices out of warranty but it seems that this is no

Hello, I can't create folder's for my games in my bibliotheque.why ?Thx

I recently have a problem with my headset quest three it says I’m moving and you put it in travel mode but I’m not moving. I’m in sitting position and it told me to reset. I did reset it tell me to hold it in 30 seconds. I did hold it for 30 seconds. I put the light on I switch the batteries on the remote. I did everything possible and it’s still not detecting my boundaries and it’s grayed out. I have to work on Meta Horizon cause that’s where I build and this is stressing me out because it’s not working. It’s just freezing the screen getting me dizzy. I did everything it told me to do and it’s still not doing it. Can you please help me or maybe it’s it internal which that I have nothing to do with please help. 

I got my Oculus Rift CV1 a couple of months ago. I plugged it in and it has been, and since then, giving me issues based on USB 3.0 compatibility. I have my sensors all plugged into a USB 3.0 port and same with the headsetI recently searched up that is was an USB controller issue basically the USB 3.0 ports not being able to give enough power to the headset and the sensors. I've tried just having the headset only on the USB 3.0 ports and one sensors on a USB 3.0 port and the other on a USB 2.0 port (the black one to be exact), I've tried switching it up by having all the sensors on a USB 2.0 port to try fixing the stuttering also another issue and NOTHING has worked. I also heard that an Inateck PCI-e to USB 3.0 PCI Express Card would fix the issue but I want to try to avoid that at any possibility it takes.I know my headset has lost support and it is a fairly new model, but I wanna be able to play my PCVR games without any issues. I will also list my specs below:GTX 1080 Ti, AMD Ryzen

Hi, I cannot access to my account, always is asking to me a code but I changed my mobile fee months ago, and no other way of authenticate is available.I have to create another account in order to write here.Anyone know how to reset mfa? I have several accounts linked as facebook, instagram and WhatsApp. Thanks.

hi,on our HP laptop with a NVIDIA® RTX PRO™ 3000 Blackwell (12 GB) a twinmotion "presentation.exe"  ran 4 weeks ago with good quality.now yesterday after some weeks of pause , there was in any way an update and a notification of "meta-horizon-link" that any driver update is needed.now the same presentation file runs good ...as itself in its own UI..., but on the quest3 in VR mode it is initially loading veeeery sloooow and so  also running in very very bad quality. all the sides have black bars in VR and if you move they load so horribly slow. both times we had USB cable connection with the same cable and the same quest3 and as i said with the SAME twinmotion "presentation.exe"  file.  so nothing new belonging the hardware itself and the file we want to present in VR.please help me what happened and what i can do to get that running good again....we need it next week for a exhibition...many thanks!  

Hi! I'm pretty sure my account has gotten false security locked due to my account getting hacked in the past. I was able to restore it but for the last year I haven't been able to purchase a single game or things in games for last year. I really want to support my favorite games and unlock new items but I cannot PLEASE HELP.When I purchase something on the store with quest cash or my card or any device or anything: Request Not Completed and something about my security

My Meta Quest Pro suddenly stopped turning on, so after contacting Meta Support, I proceeded with the Out-of-Warranty (OOW) replacement program. I paid the fee, shipped the device, and even received the RMA return confirmation email. However, there has been no update or follow-up for over two weeks now.Whenever I contact support agents, they just keep repeating that it is "under investigation." Searching through the forums, I noticed many people are dealing with similar issues. What else can I do at this point?

So, even though the situation is pretty self-explanatory, let me walk you through the whole thing first.One fine evening, I placed an order for my little beauty: a Quest 3. Everything was perfectly normal while I was buying it — meaning, while I was filling out forms and handing over my money. Then came the waiting. Shipping didn't seem to have any problems either. Until the day.As a customer in Taiwan (I'm not sure how customs works in other countries), I have to keep an eye on whether the package is currently going through customs, because I need to confirm it's mine. So I'd open the order page fairly often to check the progress. And that day, I opened the page, and I saw... this.(Feel free to translate the text in the picture; the private info is already covered by those cool yellow blocks.)For those of you who don't read Chinese, here's the short version:One device in this order has been disabled.Yep. Right when everything felt fine, I got this **bleep**.At first I figured it might

I own a quest pro and any time i try to recalibrate my eyes it stops calibration at like 80% and displays a notification saying something like "could not be completed, eye tracking may not be optimal" it happens every time no matter what i try, is there a fix or something im overlooking?

At this point I’m honestly going crazy trying to figure it out. I have a Meta Quest 3S, and the Meta Horizon Link installer I’m trying to install from the setup file on my PC is version 1.115.0.0. The installer closes a few seconds after I click “Install.” Event Viewer shows: System.UnauthorizedAccessExceptionDawn.DawnSession.InitialiseDownloadCache and afterwards: KERNELBASE.dll / 0xe0434352 I’ve already tried running the installer as administrator, clearing temporary files, temporarily disabling Windows Defender, trying from another administrator account, and several other troubleshooting steps. I even completely reset Windows using Cloud Download, but the problem still occurs on a clean Windows installation. I also tried the workaround of adding: C:\Program Files\Meta Horizon\Support\oculus-librarian to the system PATH, but that didn’t work either. Does anyone have any idea what else I could try?

My son created an account, he is 11 years old. Now I need to verify his account but in the last step there is a technical error. I verify my card and money is temporary taken from my card but nothing is finished and verified. I was able to create a new account for him but that didn't work either as he had bought a game on his first account so he really wants help getting that account verified.please help 

my main meta account cannot login.(this is new account , connet my main facebook account ,and main meta account is too)i have account email and password , and two-factor method's phone number still in controlbut i cannot receive sms's two-factor method code! (i change my phone and contect telecom , but no problem)i check my phone number in quest 3 , is correctand i have recover code , but i test all code and system say error (use forgot password change password will change it ?)Is anyone else like this?and my main account's facebook have a message ,say this facebook account ready to change to meta account in few fetureis this the problem's coreabout meta account : my main facebook account and main meta account is using same login e-mail .  (Does this mean they're linked to the same account?）but i using this new account (linked to the main facebook account)  control panel , it show my main facebook account , my only one whatsapp account , this new meta account , but haven't sh

I’m hoping someone from Meta or the community can help because I’ve been stuck in a loop with support. My left Meta Quest Touch Plus controller was approved for an advance replacement with an estimated delivery date of June 22, 2026. Unfortunately, the replacement has never shipped. The order has remained in Processing ever since. Despite that, Meta has been sending me automated emails saying my return is overdue and that I’ll be charged if I don’t return my original controller. I can’t return the original controller because I never received the advance replacement. Every time I contact support, I’m told the case is “under review” or “high priority,” but no one can explain: Why the replacement hasn’t shipped. When it will ship. Why I’m receiving return reminders for a replacement I never received. I’ve now requested escalation to a manager. Has anyone else experienced this? How was it resolved? How long did it take? Did Meta eventually ship the replacement? I’ve attached a redacted

  Hello I also replied this to every reddit and meta post on this topic i could find   charging when in use and screen flickering/artifacts are not a problem in Version 59 0 0 171 706 535429038   Please META notice this. it is a huge problem i had FOUR quest3 in total, because i thought they were broken and brought them back to the store   please meta let people with problems downgrade to this OS version !!!!

I get this in MSFS2024, XPlane, and when I tried to start a steam game(Eurotruck, it froze on the steam game app while loading the game).Every time now. Originally I had about four 1hour flights OK with this happening only occasionally.Win11 Ryzen 7 9800x3D, RTX 5080 64Gb RAMOfficial Meta Link cable and cheaper INIU cableImage freezes in the headset, but the PC is still active (in VR mode)Escape native game in headset, no issue.Tried reset Quest 3 headset to factory. re-install Meta Horizon Link. All Drivers uptodate(I believe) and headset software.

Please help I really want to buy stuff with my cash app card

I have had my meta quest 3s for just about a year it keeps saying finding position in room or a black screen I have tried everything I have recently factory reset now I’m just stuck on a continue screen but nothing works!

Once I updated to horizon os 2.7, I started noticing that the ability for my official cable to be used as a link/data cable broke. It no longer works as an official link cable or with Virtual Desktop's new link feature. It worked fine as a data cable on previous versions and currently works on other devices. On the Public Test Channel, it registers as a USB 2.0 cable instead of a 3.0 cable. Are there any current fixes or do I have to wait for a hotfix?

Hi there,I want to block my son from using the VR device from Monday to Friday, and allow him to use it only on Saturday and Sunday.When I went to put the settings in the Meta Horizon app, this doesn't allow me to put the settigs at 0 minutes, because it starts from 15 minutes.Is there anyway to put the settings at 0 minutes?Many thanks