Other Troubleshooting

Hi there,I want to block my son from using the VR device from Monday to Friday, and allow him to use it only on Saturday and Sunday.When I went to put the settings in the Meta Horizon app, this doesn't allow me to put the settigs at 0 minutes, because it starts from 15 minutes.Is there anyway to put the settings at 0 minutes?Many thanks

Hey all, my son as a quest 3 that keeps looping from clouds, to live, to black. When on clouds or black nothing can be selected etc. I found that it could be dirty cameras etc, which I cleaned, and then found that deleting the boundaries can help as it’s a tracking issue. After dealing with only being able to get through screens very slowly due to looping through the screens, I am able to click on the meta button on the right controller to get to the Home Screen. It’s pops up that it’s having difficulty tracking and to continue or turn it to moving mode. I have tried both options to attempt to clear out the boundaries, but it loops and pops up the tracking warning again. It’s a constant loop. I tried updating, resetting, power cycle, factory reset and nothing resolves the issue. I have only had the unit for a couple of years and the first year it wasn’t used. I find it crazy that there is no way to swipe the programming and reinstall. Had anyone else experienced this and found a resolu

  Hi, I need help with my son’s existing Meta Quest account. I received an email from Meta saying that his account had been suspended because his date of birth needed to be confirmed. The email said I needed to confirm his age to prevent the account being disabled. When I click “Confirm Cameron’s age” in the email, it takes me to Family Centre, but there is no option to confirm his date of birth. Cameron is already correctly listed as a family member under my account. His Quest is now unusable and displays: “Open the Meta Horizon app to fix a problem with your account.” I have also tried Meta’s Get Support process, but it repeatedly redirects me to Facebook/Accounts Centre instead of allowing me to resolve the suspension. I do not want to create a new account or factory reset the headset because there are existing apps and purchases associated with his account.

A while ago I started noticing that I can't join call with more that 5 people and it just kicks me when I join I was wondering if its a setting or what's happening I have a quest 3s 

Currently, audio from the Meta Quest Browser in the home environment is strictly world-locked (spatialized). The sound is physically anchored to the window, meaning it gets weaker if I move away and shifts between my left and right ears when I turn my head.I would like a toggle to switch a window's audio to head-locked (direct stereo, or surround around by head). When enabled, this would bypass the 3D spatialization and play the audio exactly as if I had headphones on. The sound would remain perfectly centered, balanced, and at full volume in my ears, regardless of where I place the window in the room or where I choose to sit and look.This would improve media playback in many situations, including when wathing something on a big browser window far away.

Hello, i have recently bought a meta quest 3 and cant seem to remove the blurriness from words, and my surroundings seem very pixelated, i have sorted out my IPD already and adjusted the headset accordingly but just cant get the blur out of words. I have not ever owned or used a VR headset before and im not to sure what i should be comparing this to as i may have to high expectations from VR and the level of blurriness that im seeing is normal.Thank you!

I try to buy a game orbs subscription but it says Smth abt unusual activities. 

so far ... bought used quest 2 on ebay, no controllers.connected quest 2 to pc via link cable. meta quest link has connected to quest 2connected quest 2 to samsung a8  via meta horizon app. connected quest 2 to wifi. quest 2 is now updated.objective.i want to test the quest 2 with f1 2025, msfs 2024, and star citizen. no need for quest controllers yet. successful testing will lead to purchase of a new quest 3.issues.how do i get past the " pairing controller prompt" @ quest 2 headset?please advise 

Hello,I would like to move from controllers to hands. For this, in the settings, the option (Press the counters twice against each other to follow the hands) is active.In practice, this does not work, because the option (Automatic switching between hands and counters) is active equalization.The problem is that if I disable this option, the option (please apply it twice on the counterusers against each other for manual tracking) disappears. How do I actually enable this setting ?I made a video capture for you: https://streamable.com/gil4d3Thx. 

Hey there meta I’ve ran into a little problem with my kids meta account. I am 50 years old and my 14 year old daughter has a oculus this oculus is under my email ( not this one I’ll explain later). A few months ago me and my daughter tried to play some games and could not due to my Facebook account being banned because they thought I was too young. I’ve never posted or done anything on that account other than shop so I don’t know how you guys game up with that concussion. Anyway every time I try to contact your support team they tell me to log into my meta account but i can’t because it’s banned. I’m not looking to get the account back just the money so I can’t buy the games again for my daughter. She is distraught that all her gorilla tag cosmetics are gone😭😭

My quest 2 says it’s charged through my phone but won’t show it’s charging and it won’t turn on

My main standalone Meta account is locked behind SMS two-factor authentication. Meta SMS codes are not being delivered, and my carrier has confirmed there is no block on my number. The account is still logged in and working on my Quest 2, and I have an active Meta Quest+ subscription. I cannot log in on web, phone, iPad or the Horizon app because SMS is the only verification method offered. The normal Meta support flow is also inaccessible because device verification rejects my Quest 2 serial number. I created this temporary account only to contact support. I need manual ownership verification and a reset/removal of the SMS 2FA method on my main account. I can provide the affected email address, phone number, Horizon username, headset serial and an active Quest+ subscription/ billing proof.

When I try to play a game the VR(Meta Quest 3s) keeps saying theres an update going on but when I check the for updates it says my VR is up to date I tried the connecting it to the pc while my VR was on Sideload and doing that but it said my VR is not supported and when I check the game too see if it needs an update it says game is up to date 

I had to fix my meta quest yesterday because the new update would cause it to lose connection, but when i fixed it, there was a new problem where the bottom of the screen in my vr would become discolored and my pc would start lagging. Any fixes?

My Facebook account, which was linked to my Meta account, was hacked. It is currently suspended with no option for recovery. How can I recover the games and purchases I had made on that account?

As is: when lying down, and "reset view" the quest allows certain pitch angles.When using a video playing app, like Fluid, or Moon Player, or  Skybox, or even getting the home environment (with immovable scenery/room) this "reset view" being step-wise prevents optimal placement.To reproduce:  While lying down try to the to reset view with your face pointing 35,40,45,50,55° up.You will find that the room only snaps to certain angles, making it harder to find optimal angle, where the main screen(s) are placed at comfortable eye height.

Im trying to air link meta quest 3s to pc but when im connected i cant hear a thing. The volume adjust is just gray and i cant do anything. Hope someone helps

I'm experiencing a serious issue on Meta Quest after updating to Horizon OS v206. Environment Horizon OS: v206.134.0 Unity OpenXR OVRPlugin Custom launcher (Agent launches Unity application) Multiple Unity/OpenXR applications Problem After launching a Unity/OpenXR application, the headset sometimes remains on the Meta loading screen (three dots) forever. Important observations: Audio from the Unity application plays normally. The application process is running. The application can receive network commands. The application can also be terminated remotely. Only rendering never appears. The three dots remain forever. Frequency We have 10 Quest devices. 8 devices never show this issue. 2 devices reproduce it frequently. The exact same APK is installed on all devices. Things already tested Factory Reset Clean reinstall Fresh APK installation Same Unity build on all devices Same launcher Same Agent Same network The issue still occurs only on the same two headsets. Additional observatio

I need help i activated the voice control on my meta quest 3 using a vpn because i live in austria then turned my headset into standby on accident and i couldnt use my controllers or hand i figured out i could use volume buttons so i entered my code but in the menu itself i could press setting because even when the gaze points on setting it opens chats and also in the store when the gaze points somewhere it clicks somewhere else im freaking out and im scared that i have to factory reset also i need the vr as soon as possible because theres some important stuff so please reach out

Hello,i have horizon+ and can't aktivate xbox Gamepass starter. I don't see the xbox banner in the store > horizon +- i haven't an active xbox gamepass account.

I seem to be having no end of issues trying to send gifts and quest cash to my kids, I sent one £15.00  yesterday but everytime he tries to buy a bundle he gets the message below even though he has enough quest cash in his account, he can't do it in vr or the app.Same when trying to send quest cash, how can i fix this? 

Hello, please help me solve a problem. A few months ago, I bought a VR headset – the Oculus Meta Quest 3S. I successfully activated it and used it for a significant amount of time. However, one day, I was hacked across many messengers, including Meta Horizon. At first, I didn't understand what happened. I went into the game store, but there were some technical issues. After that, since no other method resolved the issue, I decided to perform a factory reset. Following the reset, I deleted my Meta Horizon account. I tried to go through the registration process again, but I was no longer able to register. I tried everything, but nothing worked. After that, I turned to an AI for help. The AI told me that, most likely due to the hack, something happened and I was banned on Meta's servers, including my headset being blocked. But since I deleted my account, there is nothing more I can do. The AI advised me to contact support, but a new problem arose: since I ordered it from a marketplace, I

Hi, I'm posting here because the front-line Meta Quest live chat support has repeatedly and rudely terminated my chat sessions whenever I request to escalate to a manager or raise a formal complaint. They're also failing to provide me with email transcripts of the chats, forcing me to rely on taking screenshots myself.I paid £44.99 for an out-of-warranty refurbished replacement for a faulty Quest 3 controller.  Meta's official returns instructions that were emailed to me, explicitly told me I must return the faulty controller in the "original product box".  Nowhere in those instructions did it state that Meta would permanently keep the box and not return it, or a replacement box to me.  I returned the controller in the original product box, complete with outer sleeve, following their instructions exactly.  Now, I've received the replacement controller but it was returned in a small box that houses just one controller.  Meta support tells me that it "usually mea

I've first tried creating using a computer, but given that the account was created using a phone meta says I have to use the computer for longer so I can do it via it. Then when I try creating via the phone, the same one I created the meta account with, meta simply does not send the sms containing the verification code. I've been at this for almost a month. I can receive sms messages from meta, I've received them when I tried via the computer, I honestly am at a loss here

Good evening, friends!Yesterday I used my Meta Quest 3S normally. When I turned it off, I received an update. It took a long time to finish, wrapping up with about 40 percent battery left. I left it charging until the LED turned green, but today when I went to use it, nothing worked.Nothing appears on the screen, I plugged in the charger and the LED does not light up in any color, I switched outlets and still nothing. I tried holding the power button down for longer than usual, with no success. I tried holding Power and Volume Down together, and nothing. I even tried accessing it with a cable using the PC software, and it did not work.Does anyone have any ideas? Thank you.