Troubleshooting

Hi everyone. I have a pair of Ray-Ban Meta Wayfarers. I use them paired with an iPhone running iOS 26.6. Since updating the glasses to the latest version, the new battery option doesn't appear in the menu. I’ve tried soft and hard resets, pairing them as if they were new, and deleting and reinstalling the app, but nothing works—there’s no way to see the new menu. Can you help me? Thanks. 

I bought Meta Ray-Ban AI glasses in April and did not used that much. However, today I put them on, and the left speaker doesn't work, and the right one is very quiet, even at maximum volume. Is anyone else experiencing the same issue? The Ray-Ban store claims it’s a Meta problem. Contacting Ray-Ban customer service for repairs is nearly impossible, and reaching Meta is even harder.

I recently lost my Oakley Meta Vanguard glasses and still have the serial number from my receipt. Is there any way for Meta to determine whether the glasses have subsequently been activated, paired with another account, or connected to a network? Can Meta review any recent device activity, approximate location information, or Internet Protocol address history associated with the serial number?I contacted Oakley, but I was told that I would need to speak with Meta about the device technology. I have not been able to find a Meta customer-service telephone number or a clear procedure for reporting Meta glasses as lost or stolen.The Meta AI app currently shows only “Not Connected,” and it does not provide a last-known location or any apparent way to mark the glasses as lost. I am very disappointed that a device costing approximately $600 does not appear to offer a clear theft-reporting, remote-locking, or recovery process, particularly since the additional protection plan I purchased does

Hi, I need help with Ray-Ban Meta Wayfarer Gen 2 glasses.The glasses previously paired successfully with Meta View, received firmware updates, and worked normally. They are now stuck during startup: the inner LED blinks white continuously and they do not enter pairing mode.My Meta View app no longer shows the device, and the support portal says there is no Meta device associated with my account / cannot verify my serial number.The glasses are genuine and previously worked with Meta services. Please help verify the serial number/device history and advise on repair or replacement options.

Hola desde hoy no se escucha nada pero si puedo grabar, ya hice lo de forzar reinicio y nada como puedo hacer válida mi garantía?

I pulled the tab in the case and paired them to my phone and now they’ve died and the case if full battery, but when i put the glasses in the case the led on the case flashes white and wont stop. I have left them in case with the case being charged and the glasses just wont charge 

I recently got my meta glasses replaced under warranty, but my new glasses don’t charge. They blink red no matter what. I have charged the case multiple times and it is completely green but when I put the glasses and they click in, the case doesn’t change colors and even after waiting they don’t charge.

Hello everyone,   I am experiencing a serious issue with the Meta AI app, and after several days of troubleshooting I have completely run out of ideas. My setup: iPhone 11 iOS 17.7.2 Meta AI app version 280 Ray-Ban Meta Smart Glasses The problem The Meta AI app crashes immediately after launch. I only see the Meta logo for about one second, then the app closes every single time. It never reaches the main screen. Because of this I cannot: access my glasses, check battery or settings, import photos and videos that are still stored on the glasses. Important details The glasses themselves appear to be working normally. They power on. They automatically reconnect to my iPhone via Bluetooth. I can listen to music through them. Voice functions still appear to work. The only thing that does not work is the Meta AI application. What happened While I was using the glasses they suddenly played a sound, showed a red LED and powered off. After charging them they turned on normally again.

Hi all,need help how to get update firmware due to HFP issue after update to version 126.0.impacted : microphone that being used for call only failed, but for recording and video fine.Testing done unitSamsung S22+, one UI 8 + whatsapp BT call : other person hears nothingIphone 14 + whatsapp BT call : other person hears nothingvoice recorder on glasses: mic works = hardware okfactory reset : completed, still failssame result after soft reset = flash corruption survives wipeThank you

I’ve had my wayfarer glasses for going on 2 years and now I have no power.the only light I get on the glasses is always a constant red,any ideas what the problem could be.

My glasses won’t come on anymore. Fully charged the case with the glasses in and out.  Also, With the glasses in or out of the case, the case shows an amber light then fades away. Or If I hole the power button for over 16secs the light shows white then fades away. I tried the factory reset but nothing happens. I cannot get anyone on the phone . HELP!!!!! 

Here, Meta claims conversion focus is available in a list of regions:https://www.meta.com/sv-se/help/ai-glasses/1660846264628288/?srsltid=AfmBOoqe_ErpLuc-lsw_rKAlUi-Qsoo4t83z0a1tMuibKqWTow3xGsvRDespite updating the app and the firmware to latest, there is no conversation focus available.Meta AI and live translation works.Support seems to have old scripts, they respond ”early access, not available in region”.Did Meta publish the above web before they released the functionality? 

I've had my HSTN glasses for a little over a week. For battery I quickly turned off the Hey Meta commands and have been using the touch and hold to launch it.This morning, anytime I attempt to do so it causes the glasses to disconnect. The white led will quickly flash then the glasses appear to disconnect before reconnecting a few moments later.All other touch controls work and if I set touch and hold to launch music, that works. Only when tied to the AI does it cause a disconnect. I also tried it with touch and hold connected to live AI and that launches fine. Only the normal meta AI option causes the problem.The AI launches just fine to Hey Meta commands. I've tried forced reboots and repairing with no result.The App and Firmware are up to date. I'm at a loss as to what to do next.

I got these headphones as a gift two days ago, and the sound stopped working lol

this started today. My glasses disconnected and had Low battery but kept reconnecting randomly. I got them home and put them into the case. The light on the case stays orange. The glasses do not charge. I’ve cleaned the contacts. I’ve reset both the case and glasses. I was able to repair them to the app but now they will not do anything. The case battery life does not show up in the app. The battery life for the glasses does not show up either. I had to find it in the find my glasses option. It says there’s an update but cannot run the update since the battery is too low. I tried factory resetting from the app and i was able to but now im getting no lights on the glasses even when I try to force reset. any ideas? 

I bought my Gen 2 transparent Ray-Ban Meta sunglasses from Italy two days ago and I'm actively using them in Italy. When I compared the interfaces with my friend who has the same sunglasses, he has Live Translation and Voice Cancellation features, but I don't even have a tab for such a feature. If I hadn't seen it on my friend's device, I wouldn't have noticed it. Even after resetting the device and updating to the latest version, it's still not showing up. What should I do?

meta SupportCould someone from Meta please provide an official answer rather than another troubleshooting checklist?I purchased the Oakley Meta Vanguard glasses specifically because Garmin and Strava integration was advertised as a key feature.I’ve already:Updated the Meta AI app.Updated the glasses to the latest firmware.Reset and re-paired the glasses.Tried setup on both an iPhone and an iPad.Tested in both Australia and New Zealand.The issue is that Strava does not appear under App Connections, and I’ve since discovered that the Meta AI Garmin Connect IQ app is not available in New Zealand, making it impossible to complete the advertised Garmin integration.At this point, this no longer appears to be a troubleshooting issue.Could a Meta representative please answer the following:Is Garmin and Strava integration officially supported on Oakley Meta Vanguard glasses in New Zealand and Australia?If it is supported, why are the required services and apps unavailable, and what is the offic

Despues de 6 meses de uso mis gafas Ray-Ban Meta se desprendió la varilla del marco me parece que solo estaba sujeto con pegamento ahora ya no funciona la cámara creo que se desconectó y esto no entra en la garantía Saben si tiene solución?

Hi!I bought my Meta Raybans from Meta Store and have use them for about a month and they've been working fine until a few days ago. They stopped taking pictures and stopped responding to "hey meta". When I turn them on, they slowly flash white but are otherwise dead. I've tried following the instructions to restart them, but when I turn them off with the on-off button and then hold down the photo button while turning them on and continuing to hold it down, they just light up red for a while. Then the red goes off, and they go back to flashing white, slowly.I then tried following the instructions to factory reset them, but nothing happens. They just flash white.I then tried to contact support and entered the serial number (which I could see on the Meta app page for the glasses, so it was just a cut and paste), but they say that "Support is not available for this device" and I'm therefore not getting any help.Suggestions?

Hello everyone.I am having a strange issue with my Oakley Meta Vanguard glasses.The glasses worked perfectly at first. Now the speakers produce no sound at all. Music, phone calls and voice prompts are completely silent.The camera works correctly. The microphone also works correctly because videos are recorded with audio. Photos and videos sync normally with the Meta AI app.The glasses connect to my iPhone without any problems and appear as an audio output device. When I select them as the audio output, the music continues playing but no sound comes from the glasses.The Meta AI app also says that a firmware update is available. However, it will not install the update because it reports that the battery is too low. The app does not display the battery percentage.I have already performed a factory reset, paired the glasses again, restarted my iPhone, charged the glasses and the charging case for several hours, cleaned the charging contacts and tried different chargers and cables.Has anyo

Should I return my glasses? What do users with site loss really like how do they use them other than reading audible books would love your help

I just updated to v21 two days ago, and noticed they added the ability to control different music streaming apps like Apple Music with more languages including Spanish, but I’ve been asking Meta AI to play literally anything on apple music (any song, any artist, any playlist) and I keep getting “I can’t do that on the glasses”, I’ve tried this in English and it works perfectly, but when I switch to Spanish, I can’t get it to work (I’m using Ray-Ban Wayfarer Gen 2) 

So I have my rey ban meta for about two years now...when is going to be available? any estimated date?

I bought my Meta Ray-Ban glasses in Florida, and everything was working fine, even after I arrived in the Philippines. However, I needed to download an app that's only available in the Philippine App Store, so I temporarily changed my Apple App Store country to the Philippines. After that, my Ray-Ban Meta Gen 2 glasses stopped working. I tried switching my App Store country back to the US using VPN, but I keep getting the same error. Does anyone have any idea what might be causing this or how to fix it?

RayBan Meta Wayfarer Gen 2 Problems with battery charging and connection to the Meta appThe problem started yesterday when I was using them. The recording kept cutting out due to low battery, but when I plugged them in to charge, the app said the glasses were at 100%. When this problem persisted, I decided to reset the lenses. I did so, and the white light flashed for a long time, but they didn't reconnect to the app. From there, I tried the app's recommendations: I put them in their case and pressed the button to make the case flash blue, but it didn't work; it only showed a white light after several seconds of holding the button down. Then I tried the trick of hiding the temples of the glasses and pressing the capture button, but that didn't work either. Next, it suggested disconnecting my phone from Bluetooth, but none of this solved the problem. Now, when I put the glasses in the case, the LED on the case is orange, but no matter how long I leave them there, the light doesn't