VR Forums

Hello,Since update, all videos played in the browser are green and pink, youtube, facebook, jellyfin, IG, any website video have the color issue. It doesn't affect other app such as wolvic.second 2.6 update today didn't fix the issue, it's here since 20th of julyscreen capture is not affected and using volume controls are used, colors switch back to normal until volume thumbnail disappears.

Passthrough over Link fails to initialize on my setup. Posting in caseanyone has seen this or knows what else to check. ■ EnvironmentHeadset : Meta Quest 3SPC runtime : 1.205.0 (205.0.0.167.543), LIVE channelConnection : Wired Link (USB 3.2, USB Test passed at 2 Gbps+);Air Link same resultUnreal : 5.3 / 5.6 (Oculus fork) / 5.7, Meta XR Plugin v65–v205Unity : 6000.0.66, official Meta sampleUnity-MRUtilityKitSample-205.0.0 ■ ErrorsUnreal:LogOculusXRPassthrough: Error: xrCreatePassthroughFB failed, error : -2(-2 = XR_ERROR_RUNTIME_FAILURE) Unity:Failed to initialize Insight Passthrough. Please ensure that allprerequisites for running Passthrough over Link are met ...Error Failure_NotInitialized OVRPlugin.GetInsightPassthroughInitializationState()-> Failure_NotInitialized Same result regardless of engine, engine version, plugin version,rendering path (D3D12 / Vulkan Mobile Preview), or connection method. ■ Already tried- All Link app Developer tab toggles O

everything was working perfectly fine just a few days ago and I have never had this issue before but I am suddenly unable to use my link cable or air link as I become completely stuck on the link's loading screen 

Hi all,I have been experiencing loss of performance and crashes on my Quest Pro. After certain amount of time, it goes from picture perfect to heavy pixelation / posterization (looks like the image has dropped to a very low colour depth, almost "4-bit").Help is much appreciatedSymptoms:The Oculus Mirror window on the PC remains perfectly normal while the headset image is corrupted.The issue occurs in both Falcon BMS and DCS World.The games eventually crash after the display corruption starts.Windows Event Viewer logs an NVIDIA nvlddmkm Event ID 153 around the time of the crash.I've upgraded to the latest PTC update and the issue still occurs.Temperature on the GPU is high when this occurs, but well within limits (GPU Core at 70 - 75degC and hotspot between 90 - 95degC ) Tested:Latest NVIDIA driverLatest Quest firmwareLatest Meta Link softwareMeta Link wired with fast USB cable (tested in Meta) and Virtual DesktopFixed bitrate (300 Mbps) and variable bitrateLowered bitrate to 100Mb

Once again I'm having to come here because the terrible in app support chat bot forces me to go in circles! I swear this platform is the worst developed I've ever used. I appreciate this is a community help but the development team (or bots because King Zuckerberg fires humans in favour of AI) need to see how badly they are doing hence the rant above.I am the parent for my son's account, on the 7th of August 2025 but purchased a game, he tried to play it yesterday and he needs to request it again but it now has a cost of £8.99! Why am I having to pay £8.99 for a game I already paid for last year? The game in question is Kaiju Battle Simulator, screenshot of the store history attached.Honestly I can't wait for him to grow out of this VR phase and get bored of it, I hate it. Genuinely hate it. The parent child management side of it is ridiculous, it's obvious no one ever consulted an actual parent to test it along the way, gifting is hit and miss, purchases disappear, only 1 parent can m

Need advice on what to do Facts: I bought a Meta Quest 3 headset, and the right controller was faulty After going through all the troubleshooting steps, Meta support raised an Advanced Return Replacement on 19 APRIL 2026 Meta asked me to return the faulty right controller even though they had not sent a replacement, so I did, following all Meta instructions - resulting in FedEx delivery tracking confirmation on 24 APRIL 2026 (I have proof-of-delivery for the tracking number) When I did not receive any replacement, I contacted Meta support chat on 4 MAY 2026 - and have been in a frustrating doom loop of Meta chat support staff (some 20 different people) - with frustratingly non committal reassurances / updates that my case is being "investigated" by a "specialist team"  Meanwhile, I have not received any replacement, and I keep getting Meta emails asking me to return the device and threatening to charge me for the REPLACEMENT WHICH WAS NEVER SENT - the last email dated y

Sent my Quest 3S back at the beginning of March and expected my replacement within 5 days. Still not received it and keep getting fobbed off. Won’t even escalate it. I am so fed up. Any advice how to get my replacement. 

I have an Oculus Quest 1 headset that’s become completely unusable. After a factory reset, it gets permanently stuck at the safety video screen during setup.I’ve tried:Factory reset multiple timesBoot menu optionsUsing the Meta Quest app to pair (both old and new versions)But the headset:Won’t move past the safety screenWon’t pair successfullyAnd Meta’s site doesn’t recognize my serial number anymoreThis device worked fine before, and now it’s completely bricked with no clear support path. I need urgent help restoring basic functionality, as I can’t use the headset at all in its current state.

Hi all,I have purchased a second-hand Meta Quest 1 and cannot register the device to my account, and subsequently have no support from Meta. The Serial Number has faded on the side of the headband, there is no box, and the serial number from the controller has been rejected when submitting in the 'Get Help' options provided by the AI Agents. It is asking for this information to be passed to a Human Agent, but obviously cannot proceed past this serial number issue and raise a ticket for support.  I am seeking help in accessing lost Oculus Account Purchases from 2022 and seen online that there was an email issued with codes to redeem these purchases in the newer Meta Accounts. I do not have this email with codes, but I have access to purchase receipts for these items from my previous account. Can I have assistance with the below queries:How can I access a Human Agent while circumventing this AI Agent prompt going in circles and being blocked by the Serial Number issue for an ou

I think I broke a plastic piece off from right here where my thumb is but I don’t know what the piece is called , how to replace it etc I'm buying an elite strap with battery and I don’t know if it will work unless I replace the missing little plastic thing . Please advise TIA 

After last update meta horizon. My pc vr connection doesnt work in vr mide with iracing pc.  I have desktop remote but when start game on vr its just flat screen on my vr since update?!

Hi, sadly, when trying to delete my account, the POST request to /api/graphql gets answered with the following information"dnd_error": {"__typename": "XFBFXDnDGenericError","title": "Da ist etwas ist schiefgelaufen","description": "Bitte versuche es später noch einmal.","primary_button_label": "Schließen"}There is no visible error in the UI. I also can't seem to gaslight the support AI slopbot enough to let me talk to an actual human. Every support article just puts me into a loop that makes me repeat the exact same steps that keep failing since a few months. Does anyone know about any way to exercise my GDPR granted right and have my PII deleted, without having to send a actual letter to an US address?!  Thanks

Hi,I was loving my Quest before having a display issue and had the device RMA'd. The new device lasted little less than a year before another display failure occurred. Bug report: I opened a support ticket and requested another RMA based on a current, under-warranty date displayed to me in the headset. To my dismay, they were unable to honor the date presented as it was not a correct reflection of my current warranty status. Multiple support representatives acknowledged the UI Bug and mentioned they'd bring it up internally. Please acknowledge and fix Mismatching Warranty in Quest UI if Device Status = RMA. I am requesting a new headset as a bug bounty. Thanks,Tutu

Hi everyone,I am locked out of my main Meta account because I lost access to my two-factor authentication (2FA) app/code. I only have access to my email now, but the automated recovery options aren't working.I physically own my hardware

My screenshot function has suddenly stopped working. I think it was after the last controller update, but I’m not sure. Had it since January, and it’s always worked fine until recently. When I press the Meta Button and click the right trigger, nothing happens; the video function works just fine; it’s only the screenshot.Has anybody else come across this, and how did you fix the problem?I have put a report in to Meta but haven't had any replies yet

I get on Meta Quest 3: your device needs update sometimes and then headset goes black completely. No LEDs nothing, after holding power button it boots again. I Am just careful and I Am not sure if this is right procedure. How do i tell update has finished so i don't interrupt it in middle! There is nothing in user manual!

I am attempting to use my Quest 3 to play iRacing, I have a 3070 and ryzen 7 5800x, my settings on iRacing are turned down to only having the car textures on High everything else is low / off. the resolution on my Oculus app is set at 0.9, the refresh rate at 70hz. The issue is that after maybe 5 minutes into a race, the VR starts looking terrible, it gets all distorted and it looks like certain squares are not where they are supposed to be. Randomly it will begin to stutter and freeze. Additionally, sometimes the whole thing just shows a black screen. I am using the Quest 3 Link cable from Meta its brand new.

I factory reset my Quest after not using it for about a year and signed back into the same Meta account (same username, email, Instagram, and avatar). I previously purchased The Walking Dead: Saints & Sinners and The Walking Dead: Saints & Sinners – Chapter 2: Retribution, but they no longer appear in my library and the store is asking me to buy them again. Can someone help verify that these game licenses are still attached to my account and restore my purchases?

I bought a Oculus Quest 2 headset roughly a month ago, and I've run into a problem that I've been attempting to fix with no solution (so far, from me at least.)I boot up my Oculus Quest 2, my controllers work fine, everything work fine so far, I can connect, I can download, etc. I can also link to Meta Horizon, I can link to Steam. I can interact with my desktop on my PC. However, the problem start to occur when I try to boot up an application.I tried to boot up VR Chat from Oculus Home, my controllers still respond but my buttons do not work. I can press the Home button and it'll register, but I cannot interact with the game.I tried to boot up VR Chat from Meta Horizon application, my controllers once again respond but do not work. I boot up the Video Player as well, and my controllers still register, but their buttons can't be pressed to interact with VRChat, I have to quit by using the Home button.The last one was trying to use Steam Link/Steam VR, but once I get into those screens,

I recently purchased a quest 3s and i got a referral code from my friend, and when i click the link it sends me to the horizon app homepage and i cant accept it?Someone please help me.

Ich bin 13 Jahre oder älter. Meine Altersverifizierung mit meinem Ausweis wurde zweimal abgelehnt. Ich kann keinen neuen Ausweis mehr hochladen und auch die Verifizierung per Zahlungsmethode funktioniert nicht. Mein Konto soll am 7. August gelöscht werden. Bitte helfen Sie mir.

I need help fixing my Meta Quest 2 after a factory reset. Issue: The headset is stuck on the "Connect to an Organization" screen. Context: I am an individual user and I have been using this headset on my personal account for over 6 years (with my full game purchase history). I don't belong to any organization. Support site error: The web tool says "Support is not available for this device", and I cannot send PMs yet on this forum. Thank you!

There's already a multi-page thread in these forums about this issue.  It was first reported when PTC v74 dropped, but numerous others (myself included) have experienced it with the public v74.  The previous thead has a marked solution, but that is to downgrade to v72 from the PTC.  That "solution" isn't applicable to folks like me who have the problem on the wide release. I want to stress, this issue began IMMEDIATELY after my headset updated to v74 a couple of days ago.  Numerous other people have reported the exact same problem on the other thread.  Meta's tech support chat was utterly useless.  I'd appreciate an actual Meta employee doing more than reading a script to solve this problem.  I had the exact same problem happen to my Quest 2 a couple of years ago and Meta never fixed it.  I'm not going to tolerate Meta damaging my headset and refusing to offer actual tech support this time.

My Meta Quest 3 512GB boots to a blank gray screen and is unusable. I have already completed a hard reboot, factory reset, USB Update Mode recovery, and the official Meta Software Update Tool, but the issue remains. My Meta device page says the headset is under warranty until March 16, 2027. However, the replacement portal says the warranty has ended and requests $359.99 for a replacement. I purchased the headset from Best Buy on March 16, 2025, and I have the receipt and screenshots documenting the conflicting warranty information. The automated support assistant has repeatedly redirected me without creating a support case.    

So I recently upgraded my pc with a AMD 9060 XT 16GB GPU and while I have been getting much better performance with it compared to my old GPU with significantly less lag and smoothness, After about 30 or minutes of use connected to the pc I notice pixelated lines appearing across my field of vision. At first I thought it was my link cable, and tried it with a different cable I had on hand, but the same thing happens every single time. I later looked it up on the FAQ page and saw that the meta link software isn't Officially compatible with the cards yet and there is no indication that I have seen that they are currently working to fix this issue. Air link isn't an option for me given my internet connection being wifi and not wired, and there is no alterntive to quest link for wired connection, so this is a big issue for me. Does anyone have any advice for what I can do in the mean time? or does anyone know if Meta plans to fix this issue in the near future?