VR Forums

Just got my Quest 3s today and while playing with a friend, the screen randomly goes dim followed by it going into standby mode. It wasn't the game I was playing at the time as it also does this while I am on the home screen, in the settings, or in other games. I am sometimes able to stop it by wiggling the headset. Please help, I have not been able to find any mention of this happening to other people!

Hi @MetaQuestSupport ,I am requesting an internal escalation and manual review for a hard-bricked Quest 2 headset shell.The headset was functioning normally back in 2022/2023 (I cant remember exactly when this happened) but after being left unplugged at low battery overnight, it got stuck with a spinning meta logo.I performed a standard factory reset on my device TODAY. The reset instantly failed, throwing the dm-verity security error screen stating "Your device is corrupt. It can't be trusted and will not boot." Immediately after that initial warning, the headset locked itself into a permanent USB Update Mode reboot loop. The physical power button and volume buttons work to move the menu highlighter but will not shut down the device. Furthermore, the low-level USB data lines are entirely unresponsive to ADB, fastboot, and the official web recovery tool on Ubuntu with proper udev rules applied. Front-line support chat told me my case "cannot be escalated" because the headset

Quest 2 loop after The latest update (2.5.0). The loop occurs between passthrough mode and the video demonstrating the controls.I've already tried all the tips I found online and nothing changed.

So my son has a Quest 3s with a child profile and I have a profile from setting it up.  Suddenly it wont load anything.  We have tried re-starting it etc and when I enter my profile it loads the 'lounge' area where I can do things however when we go into his profile it just shows our living room.  I have tried removing the profile and re-adding, re-starting etc but nothing seems to work no buttons on the remotes - nothing.  I have tried the support and we get to the point where it says 'sorry I can not help please close the chat' which is not helpful.  Does anyone have any suggestions as I am at a loss and I seem unable to get any help from Meta!

Still logged in on my Quest 3. Support portal rejects my serial as 'not eligible' (known bug per thread 1359474). I have email access and the physical serial. I spend many hours trying a bunch of things without success. Please open a ticket.

First, I’d like to mention that I don’t speak English and am using a translator. Now, regarding the problem: I just bought a Meta Quest 3s. I got home and started setting it up; everything went smoothly until I reached the Wi-Fi connection step. I found my network and entered the password, but after connecting, a message appeared stating that the connection was limited, and I couldn't access the headset's menu. Basically, I’m stuck at the setup stage.help me pls..

My Quest 3S has a weird visual glitch that's been driving me crazy where a large, semi-transparent colored rectangle appears in the Quest UI and some games (like Into the Radius). Crucially, it only shows up through the physical lenses. If I take an internal screenshot or video, it doesn't show up on the file.I grabbed a short video and screenshot showing the issue, but I'll admit it's faint and tough to get a shot of through the lens: https://imgur.com/a/HOVdbpW It's the sort of flashing yellow tinted horizontal lines in the video and screenshots.A few things I've noticed:It happens identically through both the left and right lenses.It happens in both passthrough and virtual environments.It doesn't seem to happen in all games. Some like Beat Saber or Batman don't show it, but definitely pops up in Into the Radius and Robo Recall.Everything I've tried to fix it:Hard reboots and clearing boundary cache.Disabling Experimental 'Temporal Dimming' and toggling 'Match Colors in Environment'.

Hey y’all,Recently picked up Quest 3’s for my dad and I. The first day we got them, we were able to successfully make a call to each other via the People app so we could talk while gaming. These past couple days however, the People app hasn’t been connecting our calls. It gets to this loading screen after you attempt to join the call but never ends up connecting. We have had the meta app open on our iPhones when attempting to call each other too and it still didn’t work. Anyone else having similar issues? Any known fixes out there? Any info would be appreciated.Thanks,Chris

Broken Computer, again.  Im a very big fan of custom homes. And ive always wanted a custom home. Downloaded one from Sidequest, but where it is in the environments menu? Did something happen to them? I predict that the first reply says Mark Zuckerberg really hates community made environments. Honestly and dont hate on me, official environments look a bit bad looking. Have a nice day,Broken Computer

I got excited when I tried my friend's occulus, and it is awesome! But I forgot that I created a log-in as part of the process, and now a month or so later I got charged $39.99. Is there a way to get a refund? I plan on playing again soon, but I'm sure there must be an entry level tier at a lower price for a second-time user such as myself. Thank you! 

Certain apps and services on Quest that don't explicitly set  the microphone capture mode to VOICE_COMMUNICATION, the microphone is non functional (crashing or repeats garbage noise samples like a broken repeated buffer)

I've gone back to using my Meta Link cable since my last use in December on my Quest 2, where I've recently redownloaded the Meta Horizon Link (PC) app. My issue arises when trying to add 3rd party VR apps... I usually click the plus icon on the top right in the "Library" tab, then click "Add it here", but when clicking on the .exe file of my PCVR game I get the following error : "An unexpected error occurred. Please try again later. (OVR53744741)If this issue continues, please visit Meta Horizon Link support to get help.No path supplied (1971039)"I have tried common solutions like repairing my Meta Horizon Link (PC) app and adding the directory of the .exe in library locations, but nothing is working, and I keep getting the same error...I would love to use the cable to play my PCVR games, since I don't have high enough internet/router speeds to have a stable wireless PCVR experience.What other things can I do to fix my issue? Is my only solution to wait f

(Corrected, I typed the wrong year) I got my Meta Quest 3 in December of 2024 and in early 2026 I had just gotten finished with a brutal session of Blade & Sorcery Nomad, so naturally, I put my headset on the charger. A few hours later, when it was fully charged, I picked it up, and it wouldn’t work. It would turn on and only show a gray black screen, and when turned off and back on, it would show a white dot crosshair in the center of the screen. I factory reset the thing 5 times, today the 6th, and nothing. I even changed the boot slot. I took it apart recently, and cleaned it with some Q-tips and isopropyl, but it still won’t work. I noticed some deformation on the radiator though.

I do apologise in advance if this is not the right forum to post this request. I work in Palliative Care and a patient would like to 'travel the world' one last time.  Would someone be keen to come to a Sydney North Shore hospital and provide a VR experience to the patient.  It would have to take place tomorrow, Wednesday, preferably, or Thursday morning.  We will offer some compensation.

My glasses and the box were stolen, but my account is still on the device and I see it was online the day before. How can I find the last location using its IP address or enable the device's geolocation? I need to find the location. META-QUEST 2 glasses

So my controllers won’t work after me clicking any thing on my headset I would I was wondering if Meta could come back on this and tell me how to fix it cause I tried Google and nothing worked me. Please respond. I would really like to play my VR again. 

Frequently in the PTC v2.5 the "menu" will appear without being summoned. This is the function that is generated by pushing the flat button on the left controller, except I am not hitting it.

Like it says, I will be in an app or game and it will randomly close/crash back to the main navigator menu. Seems to be no rhyme or reason.

For the past 6 weeks, I've been working with Meta Support to transition my 12-year-old son's existing Meta account to a supervised child account. We are now 52 emails into this support case, and there is still no solution.My son's account is stuck in an endless verification loop:He signs into his existing Meta account.He confirms he is between 10 and 12 years old.He confirms that I am his parent.It immediately sends him back to the age question.The process repeats indefinitely.Meanwhile, I can only see options in Family Center to create a new child account or invite a teen. There is no option to transition or link my son's existing account.At Meta Support's request, we have repeatedly:Cleared browser cache and cookies.Tried multiple browsers.Used multiple devices.Tried different networks.Used Incognito/private browsing (where possible).Submitted the requested verification documents multiple times.Sent countless screen recordings showing every step and demonstrating that the loop contin

After update 2.4 in MetaQuest 3, I no longer have the option to disable or enable headset tracking, and it's necessary for playing sim racing on PC. I'm frustrated because I can't use VR with my car motion simulator. I'm really annoyed.

What needs to be done for VR to be widely used as a pad or mouse keyboard? I think, above all, it should be cheap. However, it is impossible to reduce the price with existing VR components. So, we are launching a new device that consists of only a basic position recognition sensor + controller, replacing the existing VR headset + controller. SVR, an abbreviation downgraded from VR, has a lower degree of freedom than VR due to the 3D freedom of the controller and force sensor, but is easier to experience than a pad or keyboard mouse. I think that if we create a stair-like device between VR, pad, and keyboard mouse, entry into VR will become easier.

I am writing to express my disappointment regarding the repeated issues with my Quest 3. Less than a year after purchasing it, I now have to ship it back for replacement for the second time. This is very concerning and raises serious questions about the device’s reliability and quality control. When I asked about extending the warranty, the support agent informed me that only a 3-month warranty applies after receiving a replacement. Given the recurring issues, this period is clearly insufficient. I requested an exception or alternative solution but was told that was not possible and that I should submit a formal complaint. I am very disappointed with this experience. At a minimum, I would expect a longer warranty period following multiple replacements, or an alternative resolution that restores confidence in the product’s quality. I would appreciate your review of my case and a response outlining what steps can be taken to ensure I have a reliable, lasting device.

My quest 3 has stopped recording. i have plenty of storage to record. I have tried recording by voice and manually. The icon comes up and it starts, but it does not create a video. There is nothing in gallery. Even when trying to do it manually, I see the timer start, but when I stop it and go to gallery, nothing is there...

I just got a meta quest 3 and I tried installing the Meta Horizon Link app and it simply will not install, the icon pops up for one second on my hot bar but then it disappears.i checked the setup log and it just fails after the third preflight check, it says preflight checks passed and stops, without even an error code. I’ve tried disabling my antivirus, firewall, installing an old version of the regular Oculus link and running the fixer from there to see if that worked, but nothing works, it simply doesn’t want to install.Really want to get this solved asap, I have seen people having similar problems but nothing like this and none of the fixes I tried worked.

Hi, I’m having an issue with Onward that I purchased through the Meta Quest Store. I’m using a Meta Quest 3. The same Meta account that purchased Onward. It’s a secondary account on the headset, not the primary admin account. I purchased it on February 12, 2023. It still appears in my Meta Horizon purchase history with the purchase price and last digits of my visa. After my Meta Quest+ subscription expired, the game now tells me to buy the game again or renew Meta Quest+. I’ve already restarted my Quest 3 and reinstalled the game. Could someone from Meta please check and restore my purchase entitlement?