VR Forums

Hello. A factory reset completely bricked my Meta Quest 3S. The screen is now stuck on a solid gray color. The Meta Horizon app unpaired from my device, and it is impossible to re-pair it. Regular support denied my replacement because the system says it is out of warranty. Additionally, I am physically unable to mail back or return this broken unit. Can a human moderator please help review my case for a courtesy solution? Thank you. @MetaQuestSupport

my meta quest 3s has a broken top strap attachment point. the plastic center top strap anchor snapped during normal use, making it impossible to properly secure the head strap. the headset itself still works perfectly, but because this part is built into the headset and isn’t sold separately, i can’t replace it myself. the headset was purchased in november 2024, and the damage occurred after several months of normal use. 

I have a Quest 3S with:My adult Meta account as the primary account.A child account (DOB 2015) created through Meta Family Center.App Sharing enabled.The child account is correctly recognized as a child account. In Account Center it says that I manage the account until the child turns 13.In Family Center:Apps are currently configured to Approve apps one by one (I also tested with Everyone / Everyone 10+ with the same results).Teen-rated apps are shown as App access: Not allowed.Mature (17+) apps are correctly blocked.However, the Quest headset still allows the child account to install and launch Teen-rated apps.For example, I tested with several free Teen-rated apps (including Last Bone, Starvault, and War of Wizards). All of them install successfully and can be launched from the child account without any parental approval.Interestingly, Mature-rated apps appear are correctly blocked. For example, Battle Talent Demo (17+) is blocked with an age restriction message.One odd thing I notic

I have a pair of bluetooth headphones I want to use with the new native discord app, but there isn't any way to disable the speakers or change the audio output, so I can't use them at all. If I use wired headphones on my quest 3s, will they be used instead of the speakers?

Hi,I'm having a serious issue with my Meta Quest 1 and I'm running out of ideas.The headset had been sitting unused for several years. After turning it on again, it started having system problems.Current issuesI keep getting the following errors:Oculus Core Mobile Services keeps stoppingFirstTimeNux keeps stoppingEarlier I also had SystemUX keeps stoppingSometimes the headset boots into the Home environment, but the errors continue to appear. Other times it won't reach the Home menu at all.What I've already triedMultiple Factory Resets.USB Update Mode.Successfully installed the official Quest 1 v50 OTA using ADB sideload from a Windows PC.ADB completed successfully (Total xfer: 1.00x).Recovery reported no errors.After installation, Software Update says "No updates available."Performed another Factory Reset after installing v50.Paired the headset with the Meta Horizon app again.Before reinstalling the firmware, the Meta Horizon app always got stuck on the Safety/setup screen. After rein

Would like some feedback from users on the meta quest 3. Wanting to know in's and out's before I purchase.  what would you do different,  and if you would get after market products to enhance your experience, recommend games.  Again thanks for your time and effort

So, my kids account was deactivated, because we should have verified his age. Does anyone know a way to contact meta and get account reactivated, so age Van be verified?

Hello Dear Meta Community and Developers,Im Raptor, I am an Analyst We all know that the two biggest hurdles for mass VR adoption are device weight and cost. Reducing the actual weight of the headset requires billions of dollars in R&D to shrink components. But what if we solve this problem mechanically and cost-effectively?  Imagine a lightweight, affordable, and simple wearable vest or a spine-rail system  My Proposal: A Mechanical Weight-Distribution Wearable (Vest/Spine Rail System) Instead of trying to make the headset lighter right away, we can distribute the weight to the strongest part of the human body the back.Tension/Rail System: A simple mechanical rail or tension wire connects from the back of the vest to the headset, pulling the front-heavy weight gently backward and transferring the load straight to the shoulders and back.Zero Neck Strain: This would completely eliminate neck fatigue and the "front-heavy" feeling of the Quest 3, allowing user

Hi I've set up a account turn on my brand new pair of Meta quest 3 vr head set and get to the set up WiFi put in the password it says download update then jumps straight to saying applying software update then just restarts and repeats over and over I've tried restarting factory reset and it keeps doing the same thing and I've tried plugging into 2 different PC's to manually install the updates going into side load mode and yes used the cord it came with it seems to see the quest3 but soon as i hit connect it says your device is not supported and the whole process over again never getting to the 5 digit pairing code to pair with the app I've search the whole internet for solution never finding one  

A recently introduced audio bug is driving me absolutely nuts, especially as the quest 3 is my favourite device of all time, I use it as a tv, home cinema, browser, virtual monitors for working, pc gaming, etc.  But it's become unusable.The problem is that randomly after exiting VR, or the headset coming out of sleep mode, an endless drone sound begins playing, very similar to the one the pc link environment has (which is why nobody can use it for anything other than quickly launching a game).The drone will dissapear when I enter VR games or apps such as virtual desktop, but it won't dissapear from the main OS's user interface until the headset is restarted.  This means watching watching netflix or prime in the browser has a constant loud droning sound that warbles intrusively over the movies and shows.Even things like remote desktop, or windows app are unusuable because of it.It only began very recently, within the last two updates.I'd be eternally grateful if this could be

Hello, I bought VR glasses META Quest 3S, 128GB, registered an account in Meta Horizon, but when I go to work.meta,com/device and enter the code and then the e-mail with which I registered, I get: it looks like there isn’t account associated with my e-mail and the process stops: I can’t pair the VR glasses with either a laptop or a phone! On the phone registered on META HORIZON – Pair a new headset Allow permissions - Allow access to precise location and nearby , You can change these permissions any time in your mobile device settings. What should I do?  

I got a quest 3s recently, and it’s been working great. Yesterday, I was using it and it was working completely fine. Later last night, I got back on again, and the Meta/home button wasn’t working. The light indicator on the controller shows that it recognizes the button press, but it isn’t doing anything.

My right controller went out. I ordered one on line and have been trying to to pair it with my headset. I have done everything meta support has told me. I guess the headset is paired in a different account but I can’t find that account. When I choose my quest 2 headset it never goes to the controller option. Anyone have any ideas?

I haven't got on my vr for about a month now and I tried to charge it and it wouldn't charge. Even after a couple hours the charging light was green, but it had no battery. what do I do?

Hi, sorry for reposting as a new topic but this is clearly still an unresolved issue for many judging by the number of replies and over 35000 views since this topic was resolved: https://communityforums.atmeta.com/t5/Other-Troubleshooting/Resolved-Meta-Quest-mobile-app-disables-Oculus-Go-Setup-stucks/td-p/1165809 I bought a factory reset Oculus Go off eBay as a first affordable step into VR... I checked the app before purchase and saw that adding Oculus Go devices was still supported (see screenshot)... However when the device arrived and I tried to set it up, the app (version 326.0) on iphone and ipad everything worked fine until the point where it won't play the health and safety video... I don't have access to an android device to do the "old app version" trick... very frustrating as it seems like a great piece of kit, now basically bricked because it can't get past the setup screen 😞DEVS! Please Please Please fix this! Or this is the first and last time I buy anythi

Hi, Has anyone dealt with an RMA with Meta before? If so what was the email they used to contact you. I just want to make sure I have the legit email before I send off my headset.

I’ve been playing for years now, and I was looking for a certain video I recorded a while back. But as I’m searching for it my gallery only lets me go as far as 2024 is there anyway to get my videos back?

After Navigator Menu became available, settings and files icons cannot be unhidden.  Unlike with other icons, where several options are available when long-clicked, no options are available with these two.

Dear Meta Support,I recently purchased a brand-new Meta Quest 3S from Amazon.es. The headset arrived in its original sealed packaging.During the initial setup, the headset asks me to go to meta.com/device and enter the activation code.After entering the code and signing in with my personal Meta account, I receive the following message:"An organization manages this device. Go to work.meta.com/device to continue setup."Because of this message, I cannot complete the activation of the headset.The headset was purchased new from Amazon.es and the original Meta security seals were intact.My Meta account works correctly and I can sign in without any problems.Could you please check whether the serial number of my headset has been mistakenly registered as an organization-managed device?If possible, please remove the organization management so that I can activate the headset with my personal Meta account.If this is not possible, please let me know so that I can request a replacement from Amazon.I

When I try to stream my game experience from headset for my friends in Discord, stream start, but not loading when friends try join. When I stop stream, it's crashing my Discord.

where do i find the five digit code for pairing my oculus to my phone

I returned 4 games for crappy quality, Terrible gameplay, etc. Now my account has a appeal when I go to appeal it just breaks.I have contacted support countless times, Each time they give me the same scripted answers, then proceed to close my ticket out before I can even get a word in on the matter mentioning I already have a case then they leave the chat without even letting me say anything. When I get a chance to say something they repeat the same messages over and over.

So I just got back from three days of not using my Quest 3s. When I get on it, I notice that recent messages aren't loading. I wait a while but they still won't load. I go to type but the message won't send who I typed it to. The meta quest app is perfectly fine when I text the same person on there. I go to support because I'm not sure what to do, and the person tells me to uninstall and reinstall the meta quest app, I do so. That made everything much, much worse. I am now completely unable to contact anyone on either device. I am extremely frustrated by this as there are people who I can only contact via the meta quest app. I want to avoid contacting support again because I am worried of making it worse.TL;DR: Messages on vr wouldn't load, contacted support who told me to uninstall and reinstall meta quest app on phone. Phone app is now the same way.

Hi everyone,  On June 22, I opted for an Advanced Replacement for my faulty Meta Quest 3 and paid $222.38 so a replacement would ship out right away. Meta took my money immediately, but it has been 7 days and nothing has shipped, nor have I received a return shipping label for my broken unit.  Every time I contact standard chat support, they tell me they have no information and are just "working on it." I am incredibly frustrated as my funds are gone but my replacement is completely stuck.

The Quest Pro Controllers are not currently compatible with the Quest 3s and the Quest 3s only. Is there any plans to make them compatible?