Games & Apps

Hi Meta Support Team / Community Managers, I am opening this thread to request direct escalation from a support manager regarding an entitlement error on my account. Front-line support has repeatedly sent automated responses claiming my access was revoked because my Meta Horizon+ trial expired. However, these titles were outright commercial purchases made with real currency (PayPal & Quest Cash), not free Horizon+ catalog claims. While active Horizon+ status provided a point-of-sale promotional discount at checkout, the full settled purchase price was paid, and standard commercial receipts were issued.   Transaction Summary & Proof of Payment: Walkabout Mini Golf - Whole In One Bundle: Purchased Oct 20, 2025 | CA$34.28 (Paid via PayPal) Pixel Ripped 1989 + 1995 bundle: Purchased Sep 23, 2025 | CA$17.40 (Paid via PayPal) Premium Puzzles / Puzzling Places: Purchased Dec 25, 2024 | CA$1.04 PayPal + CA$33.00 Quest Cash   The Issue: The system appears to have misclassified

I can't believe how many threads concern Meta's refusal to provide  customisation options, as though denying users the  capacity to do so is part of Antichrist v2.0's mission statement for his company, but anyway, here's another.Can we please have the option of disabling that horrible ringing noise?It's not pleasant, it doesn't add anything to the experience, it's like New Age tinnitus.Now that we finally have the option to disable that ghastly mirror, how about the same option to disable the dreadful ringing noise?

I’m having a issue with Five Nights at Freddy's: Help Wanted 2 on my Oculus Quest 2. I pre-ordered/purchased the game some time ago, but after taking a break from VR, it has completely disappeared from my headset's library.Here is what is happening:In my Meta Horizon mobile app, the game is clearly visible in my Transaction History as successfully purchased and i have the receipt in my mail. The app even gives me the option to "Request a Refund".However, when I click on it in the app, there is no option to install it. Clicking "View Product Details" just takes me to the store page, which asks me to buy the game again at full price.Inside the Quest 2 headset and on the PC browser store, the game does not appear in my library (even under the "Not Installed" filter), and the store page prompts me to purchase it.thank you in advance for your help

When using the native Discord app on Meta Horizon OS to voice chat during standalone gameplay, audio output from the app is completely stripped out of local system screen recordings and video captures.Currently, the built-in recorder captures game audio and microphone input, but sandboxes background communication apps, leaving chat audio out of the final video file entirely. This forces users who want to record sessions with friends to rely on complex external setups.Proposed Solution:Please add an audio routing setting or toggle in the system recording panel (e.g., "Include Background App/Chat Audio in Recordings"). This would allow users to mix native apps like Discord directly into their local video captures without external editing workarounds.

I am stuck in summer season 2024 in In Death Unchained. Any suggestions? It is kinda frustrating. thanks 

I am attempting to use my Quest 3 to play iRacing, I have a 3070 and ryzen 7 5800x, my settings on iRacing are turned down to only having the car textures on High everything else is low / off. the resolution on my Oculus app is set at 0.9, the refresh rate at 70hz. The issue is that after maybe 5 minutes into a race, the VR starts looking terrible, it gets all distorted and it looks like certain squares are not where they are supposed to be. Randomly it will begin to stutter and freeze. Additionally, sometimes the whole thing just shows a black screen. I am using the Quest 3 Link cable from Meta its brand new.

I factory reset my Quest after not using it for about a year and signed back into the same Meta account (same username, email, Instagram, and avatar). I previously purchased The Walking Dead: Saints & Sinners and The Walking Dead: Saints & Sinners – Chapter 2: Retribution, but they no longer appear in my library and the store is asking me to buy them again. Can someone help verify that these game licenses are still attached to my account and restore my purchases?

My 13 year old is very interested in getting a soundboard to use while playing games like Among Us and Gorilla Tag. Is this bannable? If not, can anyone offer insight on where to start? Does he need to play on PC for that or with a Steam account? Typically my kids only play on the headset. I’m not very tech saavy but I am willing to help my kid learn. Thanks for any advice. 

So recently I've seen that in the Camera, there's now an option to go live on YouTube and see your chat while you stream. I've tried to use this feature, but every time I do it always says "something went wrong". (for the record I use OBS studio and stream the oculus.com/casting window. WHAT I'VE TRIED: - Going live on OBS then casting- Starting a scheduled live If someone could please tell me what I'm doing wrong I would appreciate any help.

Hi, I bought BONELAB on July 11 using $40 Quest Cash and $2.53 on my Mastercard. The $2.53 payment was refunded, and now BONELAB has disappeared from my library and the store says I have to buy it again. It's still in my purchase history. Is there any way to restore my license or repay the $2.53 instead of buying the game again?

We're coming up on a year and we still don't have an official way to view and sort the Quest Achievements that we put forth effort unlocking in our massive VR libraries.Developers continue to include them in games as they know it yields extended play sessions and even users revisiting their games to experience every ounce of the hard work they put into their projects. Currently we can only view them in a recently unlocked list in the Meta Horizon Mobile App, and external websites created by Quest users (which are the most useful way at the moment). People didn't even realize Achievements existed because it was hidden in the Scoreboards App, and users hoped for integration into the Profile itself, similar to Steam, Xbox, and PS. Instead, we were left with a misunderstanding of how important Achievements are to the Quest ecosystem. At the very least, could we please get a way to filter by game/in-progress/completed in the Horizon Mobile App? We would love to see them in-he

when I want to invite a friend to my “home”, the send invite button is greyed out even though it can accommodate up to 8 people. Is there a setting I need to fix?

Where can I find details on how to improve the quality of a capture beyond the pop up tips? I'd love to know more about the 3 steps and what is taking place during each. I saw a low storage warning during one of my scans. I assumed that was for my local headset. Are there any space requirements we need to know? Can't wait till we can share space or download useable results Unreal or Unity. 

So I bought a game called freaky lab VR which I looked at the trailer for it and it looked pretty good so I bought it and I do not like it at all so I went to get refunded and it said refund was not eligible so then I tried to refund it again and see if something went wrong and mine. I keep in mind that I bought it 30 minutes ago and it won’t let me and I do not want the game at all and I don’t know what to do because I’ve been talking to the Meta support AI and nothing of them are doing anything that will fix the problem. I just want to speak with a human.

Hi Meta Community Managers. Two weeks ago I completely lost all access to all worlds I often visited via Horizon Worlds. The world’s menu has disappeared entirely from my Meta Quest 3S headset, and searching the store shows nothing. When trying to use the Horizon Mobile App, I get an error saying it is “not available for everyone yet” I am based in the United Kingdom. I  am an active HorizonPlus member. I have already contacted support and I was told there were no restrictions on my account, but they closed the ticket saying it is temporarily unavailable. This is an error because other UK user have access. I mainly use my headset and mobile app for Worlds, therefore if this isn’t going to be resolved promptly I may aswell cancel my HorizonPlus membership. Could a moderator please escalate this profile bug to the engineering team so that my app access can be manually refreshed? thanks   

I logged in for the first time in a  while and all my games are gone. I made sure I am using the right meta account, but my library is completely empty. I have an origenal Rift CV1,  and I understand that they no longer produce games for the device but to take away all the products I have purchased already seems a bit extreme.Anyone else have this issue? 

Since the most recent update, I have been experiencing an issue with the Meta Quest Remote Desktop app.I use two monitors on my PC. Before the update, when I connected to my PC with my Quest 3, I was able to choose which monitor I wanted to enlarge. I usually enlarged the monitor that Windows identifies as Display 1.Since the update, whenever I try to enlarge Display 1, the Remote Desktop app keeps switching to my second monitor instead. When this happens, it also seems to force the apps from both screens together, making the desktop difficult to use.This was not happening before the latest update, and I have not been able to find a setting that fixes it.So far, I have tried clearing the app cache, but that did not resolve the issue. I have also noticed occasional screen flickering since the update.Has anyone else run into this issue with a Quest 3, the Remote Desktop app, and a dual-monitor PC setup? Is there a setting or workaround that can force Remote Desktop to correctly recognize

My name is alisdairr, Lead Developer of Fever Dream VR, and to be extremely clear I am referring to: https://www.meta.com/en-gb/experiences/feverdreamvr/26451641771161792/(Official Store Page which releases TODAY)For the sake of people not hovering over checking authors, I will clearly list which is the real and which is the fake.This is the direct link to the fake: https://www.meta.com/en-gb/experiences/1186461474543857/Lumination Studios is a small studio, worried that meta may deny my IP Takedown Request due to theirs releasing before ours, even though we can supply copyright documents, they reuse old horizon store pages, before it became a copy of our game it was a copy of Lethal Ape, which there's about 50 of, even I have the project now, Its opensource at this point and the owner never wanted that, did you know, NONE of them on the store are real, the original creator kept them stored in her server, this was back in 2023, its 2026 now, she quit her online presence cause she felt

Hello! I haven't used my Meta Quest 2 in a while (2 years minimum). I have recently picked it up again and had to log in again. Unfortunately after logging in I found that all my games are gone (assuming it's an account migration issue). I have seen other posts on this matter where support staff said to find a code sent via email to redeem purchases after migration, but I have been unable to find that email anywhere. Help would be greatly appreciated. I have all of my receipts for my purchases.

Hi, I’m having an issue with Onward that I purchased through the Meta Quest Store. I’m using a Meta Quest 3. The same Meta account that purchased Onward. It’s a secondary account on the headset, not the primary admin account. I purchased it on February 12, 2023. It still appears in my Meta Horizon purchase history with the purchase price and last digits of my visa. After my Meta Quest+ subscription expired, the game now tells me to buy the game again or renew Meta Quest+. I’ve already restarted my Quest 3 and reinstalled the game. Could someone from Meta please check and restore my purchase entitlement?  

I have been trying to spend Meta Credits on avatar clothes for the past month or so.Any time I get to the checkout menu and try to purchase, the processing wheel just spins infinitely. I have let it go for more than 30 minutes and still the purchase never completes.I always just cancel and move on to revisit later thinking maybe its just a server error that will be resolved later.I have tried many times and it is still doing this. Any chance someone can resolve this?

i come back after a while to use my quest 3 only to find this?  whos brilliant Idea was it at Meta to make a gimmicky interface that looks like its for a phone? I HATE it.   and apparently there is NO Way to change it back. the previous interface was WAY better. larger views of your apps and games installed and just a way easier to use interface this one is bloated with the way the app icons are so spread so far apart a TON of wasted space. WHY did you change it? you take one of the ONE things i actually LIKE about meta (i HATE facebook) and basically took a giant dump on it with this horrible horriible forced interface WHY? BRING BACK THE OLD INTERFACE! STOP FORCING UPDATES ON US WITH MAJOR DESIGN CHANGES THAT ONLY the Corporate BIG wigs would actually like! if the stupid app icons wernt so freaking spaced out so far maybe just MAYBE i could go for it but there is just WAY TOO MUCH wasted space.    

After the v81 update, the new Immersive Home has completely replaced the old Horizon Home and removed the “Personalization” option. Honestly, this update feels like a downgrade. The previous Horizon Home was much better .. we could freely change virtual environments and enjoy a more personal, cozy spaceNow the new immersive setup feels limited, with only a few scenery options and no customization freedom. Please bring back the old Personalization feature or at least add more environment choices and better video screen size adjustment. The new Immersive Home really sucks compared to the old one .. it took away what made Quest feel truly immersive and personal

So I bought this Maestro game as a gift and did everything the same like I have done quite a few times before with games I bought as a gift and haven't had an issue till now. I bought the game and it shows up under my purchases and I can click on order details which gives me basic info on the purchase. However the recipient did not receive the gift and I have not received an email for the confirmation of the purchase like I have every other time I got a game as a gift. I tried to refund the game but haven't had any luck because it keeps telling me in red no device is associated with my account. It has also told me the game isn't eligible for a refund because it doesn't meet the requirements or something for an automatic refund I guess. Everything I have done and tried takes me back around in the same circle. I need a phone number I can call to talk to someone or an email to get into contact with someone that can help me. Heck I'll even take a live chat. Right now Meta has ripped me off

I recently purchased a new Meta Quest 3 from Meta website but I am not able to redeem my free copy of Arkham Shadows.