Other Troubleshooting

I wasn't sure where to post this as there isn't a feedback section so I hope this is ok.I'm visually disabled, I have a forum of macular degeneration. Unfortunately,  it cannot be corrected with the use of corrective lenses.I purchased the Quest 3 in the hopes that it would function as an assistive device, for games too of course. This device has so much potential that I think it could be life altering for many individuals including myself. I know it can be difficult to predict the needs of someone when you cannot experience their reality so I would like to share my experience.Having had some time with the device I have a wish list of things that I think could greatly improve the accessibility of this device and aid people in their daily lives.The ability to zoom in while looking through the headset. Even just a static screen zoom would be a game changer but having an AR zoom where you can open zoomed in windows of various points in space would be amazing. Something like a  m

quest 3sI have tried about everything other than a factory reset, really don't want to have to do that AGAIN. What happens when you turn it on, the meta logo comes up, and then it just goes to a black screen.ChatGPT had me try a bunch of stuff.. I tried  pressing power + vol down and went to sideloadwent to metas software update tool, it finds my headset, hit connect it comes up saying 2.7 download, i hit download and it says reconnect device, download failed EVERYTIMEearlier after messing with it for an hour it was setting on the sideload screen and it rebooted itself and actually turned on.. played it, turned it off and now it's doing the same thing again. anyone have any ideas?

I’m locked out of my original Meta account because I lost access to the authenticator app used for 2FA. The login page only asks for the 6-digit authenticator code and does not give me a “Try another way” option. I still have access to the email address associated with the account, and my Quest 3 is still associated with the original account. I created a new Meta account only so I could contact support, because I cannot log into my original account. I also tried the Meta support flow, but since I’m logged in with the new account, it says that no devices are associated with this Meta account.

Hello, I recently tried to perform a factory reset on my Meta Quest 3 headset, but it got stuck in the USB Update Mode (bootloop). When I try to check my device options or look up support for my serial number on the website, I am met with the message: "Support isn't available for this device". This headset was recently purchased as a gift from a major online marketplace retailer, and it came brand new in a sealed box. Could you please check the status of my headset's serial number on your end? I want to make sure the device is not blacklisted, blocked, or flagged as lost/stolen by the supplier.  Here is my device information: Model: Meta Quest 3 (512GB)Headset Serial Number: **** Thank you, I look forward to your response. [Image_1: Meta support page showing ‘Support isn’t available for this device.’ ] [Image_2: Quest 3 Device Info screen showing device/boot information] [Image_3: Meta Quest 3 retail packaging showing product and manufacturing information.]   [edited for priv

I tried everything made sure both devices were on the same ineternet and all still says couldnt connect anyone got a answer to this?

Hey i am trying to connect to meta customer support but not able to the Ai chat is keeping me in loop… so i placed order and did guest checkout and paid with affirm and made some down payment i got confirmation from affirm but didn’t get any email confirmation receipt or order number from meta so can somebody help me with that i don’t know how to reach the customer support or meta i tried everything please help me 

My son keeps getting a kicked from the game with it telling him it’s closed and is using 5.2gigs of memory. I have tried a hard reset on his oculus as well as we have uninstalled the game and reinstalled it multiple times to try to solve this issue. But he keeps getting kicked out and is getting super frustrated with it. Looking for some help as to options on how to fix this. He is currently only using half the memory space as well as. 

I have a Quest 3 and connect to a Windows 11 PC through Virtual Desktop. When I then activate Microsoft Flight Simulator 2024 and enter VR mode, the Hand controllers are not showing up in the list of Controllers in game. The controllers work in the 2D desktop of Virtual Desktop, but don't get detected as wireless controllers by the game. This should work as several YouTube videos demonstrate the correct control binding to use with them. Anyone have any idea how to fix this issue?

I keep getting the notification that my time to return my advance return is slowly counting down meanwhile I have the defective quest controller packed up ready to go but no return label. I have been emailing and going through chat to get them to put in writing it’s not going to be charged to no avail. I will now be contacting my credit card to dispute this charge as soon as possible. Super disappointed in meta for this. 

Hi everyone, I have a Meta Quest 3S that I purchased a month ago on Mercado Libre from the verified Meta store. Out of nowhere, a tiny, fixed colored line (green and red) appeared on the screen. I take great care of my things, I've never left them exposed to sunlight, and they haven't been dropped, so I'm completely sure it's a factory defect with the LCD panel (stuck pixels). The real headache is that I've tried contacting Meta support in EVERY possible way to claim my warranty, and the system won't let me. The support page asks me to log in, and even though I use the exact account linked to my headset, it doesn't seem to detect it. When I try the manual method of entering the serial number (I've already tried both the one engraved on the headset and the one on the box), the page blocks me with a red error message that says: "There is no support available for this device." It has me trapped in an endless loop and won't give me the option to open a live chat or send an email to a suppo

On 3/17/26, I had requested an RMA for my Meta Quest Pro for stick drift in both controllers, and a loose USB-C port on the headset. At the time, my left controller had already been RMA’d alone for the same stuck drift issue, and I had a battery bank hooked up to my Quest Pro.Over the next day, I was questioned about the condition of my controllers and headset until it was determined by the support agent that my right controller can get RMA’d and not my left of headset since I had a battery bank on it, and my left controller had been replaced in the past. I was then asked if I was interested in an “Out of Warranty” option since my year warranty was nearing it’s end. After multiple exchanges back and fourth with a support member, another member came along on 3/30/26 and said my headset AND controllers can be replaced since my warranty was ending. The following week, I was instructed to send off only my headset and controllers, only for an email to come from another support member l

I've just pulled my Meta Quest 2 out of storage. It's been a while since I've used it so I'm learning all over again.The email account that the Quest uses is different than the email account that I use on Facebook. When I try to log into Facebook on the Quest it tells me I have too many accounts and won't let me in.How do I access Facebook on my Quest for an account that is different than the headset account? 

(this is a meta quest 2, old from 2023 when I bought it) I was playing gorilla tag, I entered city, and I was playing as usual, Buying cosmetics, and I was at the mirror, and someone had a purple bubble around themselves. So I hit them with my banana sword, they hit back with their fist, and I heard a pop. A loud, 100% volume (had my quest volume at like 50% volume) low pop. Then a loud loud ear ringing. That wasn’t coming from my ears. I thought he was making the noise so I said “what happened?”…well I turned off my headset, heard another pop and it stopped obviously. What happened?

I wanna link my discord account to meta account but when i go account center - Your information and permissions - App connections - Discord connect it show me HTTP ERROR 500

Last night I was playing tons of beat saber, and it was completely fine, I had no performance issues, but this morning, I go to play beat saber and I press the continue after the warning screen, I'm on 10 fps. I updated windows last night idk if that has anything to do with it.I haven't changed anything that I can remember, nothing that would change the performance of my game. No matter what I do it continues to be this way. idk what I need to provide, please help. I'm in a never ending hell of meta quest link performance issues

I am submitting this complaint because I am once again dealing with the exact same hardware failure on my son’s Meta Quest 3 specifically, the separation of the internal component that connects to the headset bracket where the USB‑C charging port is housed. This issue first occurred on the brand‑new device I purchased in 2024. There was no accident, no misuse, and no physical damage that could have caused this. The device simply began to separate internally over time, despite being handled with care.It took months of back‑and‑forth communication with Meta support emails, WhatsApp messages, repeated explanations, and constant follow‑ups before someone finally acknowledged that the issue was not caused by us and was clearly a manufacturing defect. Only then did we receive a refurbished replacement. Unfortunately, not even a year later, the refurbished device is now exhibiting the exact same failure, the same separation, the same structural weakness, the same charging‑port instabilit

Hello everyone, I am having a problem with my Meta Quest 3S and I cannot find a solution. When I turn on the headset, I see the Meta logo normally, but after the logo disappears, the screen becomes black/grey and the headset does not continue to the setup screen. I have already tried the following: Factory reset from the recovery menu Hard reboot by holding the power button for more than 30 seconds Installing the latest software through USB and Meta debug tools Manual sideload updates Changing boot slots Multiple restarts and recovery attempts Nothing has fixed the issue. The headset still shows the Meta logo and then gets stuck on the grey/black screen. Has anyone experienced this problem before? Is there another recovery method I can try, or does this look like a hardware failure? Any help would be appreciated. Thank you.

Hello,I'm trying to get warranty support for my Meta Quest 3 because a permanent red line has appeared on one of the displays. The red line is visible even during the Meta startup logo, and restarting the headset does not fix the issue.My Quest 3 is registered and appears under "My Devices" on my Meta account. However, when I try to contact Meta Quest Support and enter the serial number, I get the message:"Support isn't available for this device."I have verified that the serial number matches the device and the original box.I also sent a private message to MetaStoreHelp, and it showed "Message Sent", but I haven't received a response yet.Could someone from MetaStoreHelp please contact me directly by PM so my serial number can be manually verified and I can start a warranty claim?Thank you.

I have been give by my son his meta quest 3 , it is 2 years old and is my lifeline for doing exercise as I am recovering from cancer and this enables me to do exercises.i turned it on today and i got the blue logo and a green bar and once this disappeared all i got is a grey screen with no audio start up.my son has tried rebooting it, doing a factory reset and even connecting it to the pc and doing the updates but nothing works.i have looked online and some people are saying it is broken, surely something that cost nearly £500 should last more than two years.Any help would be greatly appreciated as I really need this for my rehabilitation.Many thanks 

My Meta Quest 3S was working completely normally yesterday. Today, after logging into my Meta account, I started having a strange display/UI problem.When the headset starts, passthrough appears. During startup, the passthrough goes black twice for a few seconds, then comes back.After passthrough returns, I can see my room normally, but the Quest interface does not appear. I cannot see the Home menu, pointer, or other Quest UI.The headset is still responding to inputs. When I press the Meta button on the controller, I hear the normal button sound. The controllers also seem to be working, but I cannot see the pointer.I have already tried restarting the headset, forced restarting it, recovery/boot mode, and factory resetting it. The problem is still happening.The headset worked perfectly yesterday, so I'm wondering if this could be a software/Quest OS problem or an issue with the Quest UI being rendered.Could someone from Meta please help what me diagnose this? I would really appreciate i

Ever since the HDMI viewer application and more so, the new permissions model for accessing headset cameras, we have been unable to use any USB cameras on the headset.Are there any plans for re-implementing access to this? The USB devices show up, but they cannot be used within their respective applications. It has been frustrating to say the least not being able to use the hardware I own on the hardware I own.I've tried various UVC USB cameras and none of them work. I get asked which application I want to use when plugging in the device the first time and the application will open when plugging it in but the application never gets access to the device like it used to.  

 I've been using the Meta Quest Pro for quite some time, and recently the eye and face tracking on my original headset suddenly stopped functioning properly.At first, I suspected that the issue might have been caused by hardware damage, possibly from moisture or sweat. Because of that, I purchased a replacement Quest Pro headset that is in like-new condition. However, I'm experiencing the exact same issue on the replacement headset, which makes me wonder if this could be related to a software, firmware, or account-level issue rather than a hardware failure.Here is what I'm experiencing:Eye Tracking Calibration: The calibration process completes successfully without any errors. During the calibration/tracking test, the ball follows my eye movements accurately, so the headset appears to be detecting my eyes correctly.Standalone Apps: However, once I enter standalone applications such as Meta Horizon Worlds, eye tracking becomes extremely inaccurate or barely functions at all.Face Trackin

Today the Meta Horizon Link Software App just decided to do an update on its own, and while doing this minimizing the Online Multiplayer game I was playing, resulting in me dying of course. 3 Times.DO! NOT! DO! THIS! EVER! AGAIN!

So recently I've been try to get android developer options on my quest 2 to add a mod to bonelab.And whenever I try to (by pressing my build number 7 times) it always makes me enter a code in this 3x3 grid. I never made a code. I think this is a rare ui glitch as I haven't seen anyone else with it. If u can help me please do as it has been frustrating.

Hi,I'm trying to recover access to my old Oculus account purchases that I used with Samsung Gear VR.I recently brought my old Samsung Galaxy S8+ and Gear VR back to life. I managed to install and launch the original Oculus/Gear VR software and all required Oculus components successfully.The first problem is that I cannot log into the Oculus app.The legacy app still offers Oculus login and Facebook login. My old Oculus credentials no longer work, and the new Meta account I have created cannot be used to log into the legacy Oculus/Gear VR application either.I then discovered that my old Oculus account had been deleted because I did not complete the migration to a Meta account before the March 29, 2024 deadline.is particularly important to me because I purchased a number of games and applications directly from the Oculus Store for Gear VR, and I would like to regain access to that library.I still have access to the original email address associated with the old Oculus account. I also have