Other Troubleshooting

I do not hear audio from my pc through the headset when i connect via virtual display. The bar at the top with the resolution icon etc does not include the speaker icon nor the settings icon. Though the rest are present.My pc is using windows 11, I uninstalled the link app and got a copy from the website and reinstalled. I hear audio when using air link and usb link but not when using virtual display. I make sure the audio output is set to the oculus virtual audio device. The audio settings in the link app show mic and speaker volume greyed out and at zero. While the 2 options to hear sound from headset and pc and the other are both turned on. I have uninstalled the driver and ran the repair tool from the link app installer to restore it. Nothing has worked so far. Please help 

I am officially losing my mind with what Meta has done to the Quest 2.  I bought my Quest 2 back in 2023 when it was at its peak. Back then (around the v55-v57 era), the system was amazing. It was fast, well-optimized, and a joy to use. Today, Meta has completely ruined it. The current interface is absolute garbage. The system pointer and that blinding white laser beam are absurdly huge. It scales horribly on the screen and causes massive eye strain after just 20 minutes of basic navigation. Back in the golden era, it was just a tiny, elegant, comfortable dot. I spent my entire afternoon and evening (more than 5 hours straight) acting like an advanced Android developer just to get rid of this giant cursor. I fired up my PC, ran countless ADB commands, used SetEdit to modify system tables, and even extracted an old v47 `VrShell.apk` to see if I could force the old scaling back.  But Meta has locked down everything. `SecurityException: Permission Denial` on syste

Quest 3 bricked after firmware update (logo → black screen) — serial number rejected by support system, need human assistanceMy Quest 3 shows the Meta logo on boot, then goes to a permanent black screen. Controllers cannot pair, and it stays black until the battery drains. After repeated forced reboots the power LED sometimes turns pink. This started right after a firmware update — same symptoms as this thread: [Meta Quest 3 Black Screen After Logo and Firmware Arrow]. I have already tried: full recharge, hard reboot (power + volume down), factory reset from the bootloader, and cleaning all sensors with the facial interface removed. Nothing works. When I try to contact support, the system rejects my serial number saying the device is "not eligible for repair," so I cannot even open a ticket through the normal flow. I purchased this device through the official Korean retail channel. Since this is a software-induced failure and not user damage, I'm requesting a device replacement. MetaSt

Had the common “black screen of death issue” for months now, still haven’t found any solution. Issues:Black screen but lit screen after meta logo boot upcontrollers keep buzzingthere are times the screen would display something but goes away after a secondscreen drifting awayhave tried solutions:tried removing the rubber protector from the headset for the proximity sensors - failedtried doing hard reboot 10-30seconds of holding down power button - failedtried factory reset (boot menu shows up, but when you let go of the buttons /volume + and power button/ it disappears so I cant properly do a factory reset)tried cleaning the cameras - failedat this point I really don't know what else to do besides junking it, not really wanting to spend money to repair it. but I would still be open to hear some of your possible solutions, Much thanks❤️ 

The problem started with half my screen being all black and had a trail effect and now it’s gone all black (it’s kind of lit up though)I can still hear the audio from the headset and when I cast to my oculus quest 2 everything is fine on my phone but on my headset it’s all black and it’s been like that for around 1-3 months please help 

I have tried everything i know to resolve this.Soft reset (press power button)Hard reset (press and hold power button longer)Reboot from boot up menu (power + volume)Factory ResetSwitch boot start place (both A and B)Cleaned all sensors (inside and outside)It has been charged and was at around 80% while doing the above.The machine powers on and you see the logo, after the logo disappears there is nothing on screen. There is a sound like it powers on and the controllers will vibrate but not register. If i hit the power button quickly 2x i can get the remotes to register and be visible on screen. If the remotes are visible, when i hold the power button i will get the menu to power down, cancel, or restart. If the remotes are not visible, that screen will not show and the power button has to be held to turn it off. The buttons on the remotes don't do anything outside of allowing selection on the power down screen. Holding any of them does nothing. The volume up and down will show whe

Hi , I've noticed there is a restriction on my meta world . I don't know why , can you please look into it please and let me know ,  Thanks , Mr Manchipp.

My Quest 3 auto-updated to V74 Build 5070966.11190.510 (PTC) on the 31st and it won't charge past 73-74%. At that percentage, the orange charging light starts to flash. This one time I woke up to the quest turned on and in the factory reset menu by itself (the one you get from holding Power + Vol down), with it overheating.In the settings, there are no updates but whenever I restart or shut down the quest, each time it says wait while the Quest is updating for maybe 2s, which is unusual.Things I've already tried:1. Soft/hard reboot. 2. Different cables/chargers.3. Unpairing and repairing the controllers (as suggested by chat support)4. Turning off the Quest and then charging it but the same issue persists #PTC v74 #quest3 #PTC

Hello, since the most recent update on my quest 3, my INIU link cable won't charge the headset with its dedicated usb C port for a charger. It worked just fine around 8 days ago, however, after updatibg my headset multiple times it seems to stop working.

Hi,has anyone experienced this message when in pcvr, I’m using a link cable: ‘Your  controllers cant be found please pick up to continue or Press the volume up (+) and volume down (-) buttons on your headset at the same time to exit’ it suddenly just started appearing, to get rid of it I have to pick up the controllers, it says to press + and - on volume which is near impossible, and it does nothing anyway.Ive tried repairing the link software, no difference, and resetting the headset and pc etc - no difference, anyone any ideas? Thanks.

Hi, My son saved up his pocket money to purchase a Meta Quest Headset, which he got in December 2023. The motherboard has failed, which has been confirmed by a local tech specialist. After very lengthy coms with Meta and going around in circles, Meta will only replace the headset at a cost. It is disappointing that they do not honour and value their customers to offer a longer warranty on such an expensive tech product. It has just left my son disappointed with the product and the company..Chris

Hi Meta Support,My Meta account was recently compromised, and my Quest 3 appears to have been moved to another Meta account without my permission. When I enter the serial number in the support portal, it says support isn’t available for my device and won’t let me proceed.I’m also a paid Meta Verified subscriber and have already tried getting help through Meta Verified support, but I still haven’t been able to resolve this.I still have:The Quest 3 headset and its original box with the serial label.The original Walmart receipt, although the printing has faded so badly that it’s unreadable.My original Quest headset, which is still connected to my original Meta account.It’s frustrating to pay for Meta Verified, reach out for support, and still be unable to recover access to a device I own. The Quest support portal is blocking me before I can explain the situation or provide ownership evidence.Could a Meta Support representative please help me open a case and escalate it for a manual owners

I've updated to the latest, non-beta for both the newly named 'Meta Horizon Link' software as well as the Quest 2 now on v83.0.The Meta Horizon Link software doesn't seem quite finished and ready for prime time.I have a persistent beam across the top of the app stating "New drivers are required for Meta Quest Link. Update now" - When I click "Update now", the app shuts but nothing more happens. I've waited several minutes thinking it might be doing something silently - it isn't.I then reopen the app which is a preceded by a 'Repair' screen. Getting back into the app, I see that same "Update now" button, click it but now it fails because the required services were stopped in the previous attempt.I restart the services and then the app, click the "Update now" button and we're back to point 1 with it closing the app and nothing happening.I've tried completely removing the app and its registry amends using Revo Uninstaller so I can completely start with a clean slate and the issue persists

I Just got this Q3S about a month ago and i been playing with It, this last week i went on a trip and left It on 0% charge the night before departure.I Just came back today and my Q3S Is totally unresponsive, nothing happens if i hold the Power button or attempt boot mode.I tried plugging It tò a Wall socket using a 20W charger (original One broke After like 10 days :/) but not even the charging LED turns on. I tried most online advice but nothing seems tò work, not even blip charging. Is there anything you guys think i can do?In case nothing works am i going tò be able tò get it refunded or replaced?

I keep getting an error saying my gpu is not compatible, but it surpasses the minimum requirements?I have a AMD Radeon(TM) RX 6550MThe minimum is AMD Radeon 6000 seriesAnyone that can help?

: so i sent my controllers with my headset by accident because I miss read the instructions. I contacted support the next day to warn them. Then they received my headset on August 28, I got my headset like 12days later but my controllers are another story, all I get is excuses from their looking into it I think they lost themA multi-billion dollar company just lost my property and won't replace it. Can a moderator or someone at Meta please help?" 

When I try to write and post in English using AI translation tools or similar, my posts get flagged by the automatic spam filter and rejected, so I post in my native language instead.Meta Quest 3をv2.7にアップデートして以降、コントローラーの接続に関して100%の確率で発生する不具合に直面しております。 利用環境と発生状況主にYouTubeやVirtual Desktopで動画視聴やデスクトップ作業を行っており、その間コントローラーは使用せずデスクの上に数時間置いたままにしています。​不具合の詳細​スリープ後の完全応答不可: 数時間放置してコントローラーがスリープ状態に入った後、本体を動かしたりボタンを押したりしても復帰せず、一切反応しなくなります。​電池抜き差しでも改善不可: コントローラーの電池を抜き差ししても接続は復旧しません。ヘッドセット本体を再起動する以外に解決策がありません。​ハンドトラッキングの強制オン: コントローラーが応答不能になると、システム設定でハンドトラッキングをOFFにしているにもかかわらず、自動的に機能がONになります。（現在は、この自動ONになったハンドトラッキングを使って電源メニューを操作し、再起動を行っています） YouTubeやVirtual Desktopなど複数の異なるアプリで共通して発生するため、個別アプリの問題ではなくv2.7のOS（システムソフトウェア）に起因する不具合である可能性が高いと考えております。​v2.7以降で同様の症状が発生している方や、本体再起動以外の回避策をご存じの方がいらっしゃいましたら情報をいただけますと幸いです。

Recently, I bought a used helmet secondhand, and after 4 weeks of active use, a gray screen started appearing when I turned the helmet on. The sound from opening the menu was there, and I could even hear the centering, but everything only worked when I enabled the demo from the Quest mobile app. The boot menu also worked, so I did a full reboot through it, but that didn’t help. Then I decided to reset it to factory settings, which also didn’t succeed. I had to leave the helmet gathering dust on the shelf for about two weeks, after which I took it out again, and lo and behold, everything was working properly again. My joy knew no bounds, but two days later, everything was back to that awful gray screen. Previously, I played both in standalone mode and via a cable using ALVR. If you ask why I didn’t take it to a service center or something like that, I’d like to note that I live in a country where the service sector isn’t very well developed, and repairing VR headsets isn’t very common —

Ever since my last update my celebrity voices are gone and only have 3 options for voice. I’m told this is location based in specific countries, I am in US and have lost this access. How do we get this back? I have uninstalled the meta app, I have set up my permissions to allow location… please help fix this.

I currently bought a meta quest 3s a few days ago, and then I tried to buy some games just to realized it wasn't processing the purchase but rather would show an notification that says "Request Not Completed We noticed something unusual and, for your security, this request couldn't be completed. Please try again later, or visit our Help Center." I've contacted their customer service but still hasn't got anything that solved my issue with this, is there anyone here who got a solution for this? I would appreciate it 

Quest Pro face tracking hardware is more capable than the Face Tracking API we can access.Notmaster6 recently published Qpro-Enhanced-FT, which is open source on GitHub. It runs on Quest Pro hardware and adds two features the official API does not provide:- Eye convergence and divergence: independent per-eye gaze rays, so eyes can visibly cross or diverge. The tracker already resolves this internally; the API hands back gaze data that flattens it out.- Tongue tracking: tongue position derived from the two lower-face cameras via a stereo model.To be clear about what's being asked: we do not want raw camera access. Everyone here knows why Meta will not ship that, and privacy is a legitimate reason to say no. The request is for the same kind of data the current Face Tracking API already provides - derived, abstracted tracking data - only with the channels that are currently withheld:- Tongue blendshapes as additional Face Tracking API channels.- Per-eye gaze rays instead of a combined res

Hi everyone, i hope everyone is doing ok!I seem to have encountered an error, today i turned on my Quest 3, and discovered that the browser app does not even do anything, i click it but no partial opens, no bar icon, nothing. I tried erasing the updates, then updating again, then rebooting the headset, erasing the browser's storage, changing permissions and a combination of every of those. Last thing i did on the headset was looking at my webxr site. I don't want to factory reset my headset. Help is appreciated!!!

Hello everyone, First of all, I hope that the translator works reasonably well and that my post is understandable.The day before yesterday, I wanted to use my Meta Quest 3, but unfortunately, apart from the fan running continuously, nothing else works. There is no response when I try to turn on the headset (which is sad because it is almost new, less than 3 weeks of operating time) and it was also permanently stuck in one position. ☹The headset and screen remain black, the fan runs continuously (you can hear it), and it does not respond to the on/off switch. Even when I connect the headset to the computer, nothing is recognized.I tried a “hard” reset (power on and volume down button). Unfortunately, the fan only stops spinning briefly (approx. 1-2 seconds) and that's it. Somehow, it seems to me as if the software is missing or the bootloader is stuck somewhere and can no longer load anything (although it should actually be recognized by a watchdog?).As mentioned above, the headset

The quest was fine before to make a break to drink some water but suddenly when ive tryed to put them on was a black screen and the fan was bloowing.. I attempt to do a hard reset (hold power button for 10 seconds) and the fan stops for a second and then starts running again immediately but still no display.ive tried to clam for warranty but its very har dto find the right link in the meta. Its like they dont want you to send the device to warranty. I bought it from amazon and when im trying to request the warranty im receiving a messsage that the account is not asssociated witn no device but that is not thrue because i registered the device with exactly the account that im connected on the facebook..Ive played maybe 10 hours. So basically its still new.Very dessapointed of the meta support....Does someone can help me please?

I'm really disappointed that I wasted $400 on a Rift S just for it to become a paper-weight since I don't want to use Windows on my computer. I have no clue why a multi-billion dollar company can't afford to support more than one operating system.I'm by no means expecting perfect support with no performance issues or hiccups on the less popular OS's, but having the headset be COMPLETELY UNUSABLE is not at all excusable. Just let me use the headset, and I'll do the optimizing myself. It's pretty embarrassing that Valve, a company valued at $8 billion, can comfortably support Linux and Windows almost flawlessly on their headsets, but Oculus, which is owned by Meta, a company valued at $572 billion can only support Windows.I understand the tone may seem harsh, but as someone who spent $400 dollars on the thing, I should have the right to use it on whatever computer I see fit even with less than desirable performance.