Quest Forums

I own a quest pro and any time i try to recalibrate my eyes it stops calibration at like 80% and displays a notification saying something like "could not be completed, eye tracking may not be optimal" it happens every time no matter what i try, is there a fix or something im overlooking?

At this point I’m honestly going crazy trying to figure it out. I have a Meta Quest 3S, and the Meta Horizon Link installer I’m trying to install from the setup file on my PC is version 1.115.0.0. The installer closes a few seconds after I click “Install.” Event Viewer shows: System.UnauthorizedAccessExceptionDawn.DawnSession.InitialiseDownloadCache and afterwards: KERNELBASE.dll / 0xe0434352 I’ve already tried running the installer as administrator, clearing temporary files, temporarily disabling Windows Defender, trying from another administrator account, and several other troubleshooting steps. I even completely reset Windows using Cloud Download, but the problem still occurs on a clean Windows installation. I also tried the workaround of adding: C:\Program Files\Meta Horizon\Support\oculus-librarian to the system PATH, but that didn’t work either. Does anyone have any idea what else I could try?

My son created an account, he is 11 years old. Now I need to verify his account but in the last step there is a technical error. I verify my card and money is temporary taken from my card but nothing is finished and verified. I was able to create a new account for him but that didn't work either as he had bought a game on his first account so he really wants help getting that account verified.please help 

After around 30 minutes to an hour of playing, the screen freezes and turns off followed by an orange light. I would peek over at the monitor to see that the app itself has crashed rather than the Rift S. It restarts after a couple seconds. Guessing this is a software issue rather than my Rift S bugging out. Could anyone help me with this?

my main meta account cannot login.(this is new account , connet my main facebook account ,and main meta account is too)i have account email and password , and two-factor method's phone number still in controlbut i cannot receive sms's two-factor method code! (i change my phone and contect telecom , but no problem)i check my phone number in quest 3 , is correctand i have recover code , but i test all code and system say error (use forgot password change password will change it ?)Is anyone else like this?and my main account's facebook have a message ,say this facebook account ready to change to meta account in few fetureis this the problem's coreabout meta account : my main facebook account and main meta account is using same login e-mail .  (Does this mean they're linked to the same account?）but i using this new account (linked to the main facebook account)  control panel , it show my main facebook account , my only one whatsapp account , this new meta account , but haven't sh

I’m hoping someone from Meta or the community can help because I’ve been stuck in a loop with support. My left Meta Quest Touch Plus controller was approved for an advance replacement with an estimated delivery date of June 22, 2026. Unfortunately, the replacement has never shipped. The order has remained in Processing ever since. Despite that, Meta has been sending me automated emails saying my return is overdue and that I’ll be charged if I don’t return my original controller. I can’t return the original controller because I never received the advance replacement. Every time I contact support, I’m told the case is “under review” or “high priority,” but no one can explain: Why the replacement hasn’t shipped. When it will ship. Why I’m receiving return reminders for a replacement I never received. I’ve now requested escalation to a manager. Has anyone else experienced this? How was it resolved? How long did it take? Did Meta eventually ship the replacement? I’ve attached a redacted

  Hello I also replied this to every reddit and meta post on this topic i could find   charging when in use and screen flickering/artifacts are not a problem in Version 59 0 0 171 706 535429038   Please META notice this. it is a huge problem i had FOUR quest3 in total, because i thought they were broken and brought them back to the store   please meta let people with problems downgrade to this OS version !!!!

Hi, I have been using Metta Quest  3 Link with my PC for a few days and everything has been fine.Today, I opened Link from the headset and just got a totally black screen, so I exited and tried again. Ever since then, when trying to open link, the loading screen just displays, infinitely.I can see the Quest "connected" in the Horizon app on the PC, and when the infinite loading screen is displaying, library apps seem to think the headset is connected.Im brand new to Meta Quest, only had it a couple weeks, and as I say, only been using Link for less than  a week, so I'm probably doing something stupid, but its driving me crazy.I have tried:Restarting headsetRestarting PCReinstalling Meta Horizon appRepairing Meta Horizon appRepairing headsetRemoving Temp filesLogging out/in of accountRestarting runtime service

I get this in MSFS2024, XPlane, and when I tried to start a steam game(Eurotruck, it froze on the steam game app while loading the game).Every time now. Originally I had about four 1hour flights OK with this happening only occasionally.Win11 Ryzen 7 9800x3D, RTX 5080 64Gb RAMOfficial Meta Link cable and cheaper INIU cableImage freezes in the headset, but the PC is still active (in VR mode)Escape native game in headset, no issue.Tried reset Quest 3 headset to factory. re-install Meta Horizon Link. All Drivers uptodate(I believe) and headset software.

Please help I really want to buy stuff with my cash app card

I have had my meta quest 3s for just about a year it keeps saying finding position in room or a black screen I have tried everything I have recently factory reset now I’m just stuck on a continue screen but nothing works!

Hello,The controllers on my Quest 3 deactivate completely after several minutes of inactivity.To reconnect it, I have to press the meta and B buttons on the right controller, and the dash and Y buttons on the left controller, then go into settings to reactivate them.How to fix this problem ?Thanks 

Once I updated to horizon os 2.7, I started noticing that the ability for my official cable to be used as a link/data cable broke. It no longer works as an official link cable or with Virtual Desktop's new link feature. It worked fine as a data cable on previous versions and currently works on other devices. On the Public Test Channel, it registers as a USB 2.0 cable instead of a 3.0 cable. Are there any current fixes or do I have to wait for a hotfix?

my left controller randomly stopped while playing gorilla tag. it wont turn back on or show any signs of working. batterys in it keep getting really hot and im stuck in the pairing code cause i factory reset it to see if it would and it didnt i just got stuck. i cant afford a new cause i saved up for 3 years for a quest just for it to stop working after 2-3 years after i hop someone can help me fix it. i will try any method at this point.

I was wondering if there's any overcharging protection with the rechargeable batteries. Can I let them "charge" in the dock for many days / weeks without any problems? What about the Quest 3 itself?Thanks in advance

Hi there,I want to block my son from using the VR device from Monday to Friday, and allow him to use it only on Saturday and Sunday.When I went to put the settings in the Meta Horizon app, this doesn't allow me to put the settigs at 0 minutes, because it starts from 15 minutes.Is there anyway to put the settings at 0 minutes?Many thanks

I updated the Meta Quest App to the Meta Horizon version. Trying to pair my old Oculus Quest. The device is recognized. The code is accepted. I finished the whole process until I get to the final safety screen and there's no way to proceed from there - no OK/Continue button. Nothing.Is there anything I can do?

hi, if i disable wifi connection in the "link" section, i did not find a possibility to get the usb-c cable connection between quest3 and workstation established.i would say i tried everything thinkable...only thing is to restart the quest3... any idea why or how to...? thanks for help! 

Hey all, my son as a quest 3 that keeps looping from clouds, to live, to black. When on clouds or black nothing can be selected etc. I found that it could be dirty cameras etc, which I cleaned, and then found that deleting the boundaries can help as it’s a tracking issue. After dealing with only being able to get through screens very slowly due to looping through the screens, I am able to click on the meta button on the right controller to get to the Home Screen. It’s pops up that it’s having difficulty tracking and to continue or turn it to moving mode. I have tried both options to attempt to clear out the boundaries, but it loops and pops up the tracking warning again. It’s a constant loop. I tried updating, resetting, power cycle, factory reset and nothing resolves the issue. I have only had the unit for a couple of years and the first year it wasn’t used. I find it crazy that there is no way to swipe the programming and reinstall. Had anyone else experienced this and found a resolu

  Hi, I need help with my son’s existing Meta Quest account. I received an email from Meta saying that his account had been suspended because his date of birth needed to be confirmed. The email said I needed to confirm his age to prevent the account being disabled. When I click “Confirm Cameron’s age” in the email, it takes me to Family Centre, but there is no option to confirm his date of birth. Cameron is already correctly listed as a family member under my account. His Quest is now unusable and displays: “Open the Meta Horizon app to fix a problem with your account.” I have also tried Meta’s Get Support process, but it repeatedly redirects me to Facebook/Accounts Centre instead of allowing me to resolve the suspension. I do not want to create a new account or factory reset the headset because there are existing apps and purchases associated with his account.

A while ago I started noticing that I can't join call with more that 5 people and it just kicks me when I join I was wondering if its a setting or what's happening I have a quest 3s 

I bought an Oculus Quest 2 about 6 months ago and it has been working fine either standalone or using oculus link (I use a Kiwi Cable for this). I stopped playing it for a little while but for the last 2 weeks or so, randomly a pixelated bar will sometimes show at the top and bottom of the screen, they look really low resolution but the centre of the screen is always perfectly clear. The monitor that mirrors the gameplay has no issues either. Most of the time they go away after a few minutes, but there has been one occasion where the bars seemed to 'grow' over the entire screen and couldn't see until I completely restart the Quest 2. This only happens when using link, not had any issues with standalone games.   Has anyone else had this issue or know how to fix it?

Currently, audio from the Meta Quest Browser in the home environment is strictly world-locked (spatialized). The sound is physically anchored to the window, meaning it gets weaker if I move away and shifts between my left and right ears when I turn my head.I would like a toggle to switch a window's audio to head-locked (direct stereo, or surround around by head). When enabled, this would bypass the 3D spatialization and play the audio exactly as if I had headphones on. The sound would remain perfectly centered, balanced, and at full volume in my ears, regardless of where I place the window in the room or where I choose to sit and look.This would improve media playback in many situations, including when wathing something on a big browser window far away.

Hello Meta Community and Product Team, I would like to start a discussion around a comprehensive product feature proposal designed for the Meta ecosystem (Facebook & Messenger), titled "Meta Spaces: AI-Powered AR Hangouts". This feature directly addresses a core challenge: re-engaging Gen Z and Gen Alpha users by transforming passive scrolling into highly interactive, AI-driven, and immersive social experiences. Brief Overview of the Feature: * What it is: A 3D virtual hangout room generated instantly by Meta AI from simple text prompts (e.g., "Create a cyberpunk Tokyo cafe"). * Engagement: Users join as advanced Avatars or via AR holograms, interacting with friends and an AI Host that suggests games and co-watching activities. * Monetization: Opens brand-new revenue streams through Immersive AR Sponsored Ads and digital asset microtransactions (exclusive virtual decor and branded avatar skins). Below is a baseline concept prototype Python code demonstrating how the AI text-to-envi

Hello, i have recently bought a meta quest 3 and cant seem to remove the blurriness from words, and my surroundings seem very pixelated, i have sorted out my IPD already and adjusted the headset accordingly but just cant get the blur out of words. I have not ever owned or used a VR headset before and im not to sure what i should be comparing this to as i may have to high expectations from VR and the level of blurriness that im seeing is normal.Thank you!