Quest Forums

Hello, I'm having trouble logging into the Meta Quest app on my PC. It keeps saying the email or password is incorrect, even though the same credentials work fine on the web and on my phone. I've reset the password three times, created a new account to test, and reinstalled the app five times, but the issue keeps happening. I was able to connect my headset to my PC through Air Link, but it still asks me to log in through the Meta Horizon Link application and won't accept my credentials there either. Could you help me figure out what might be causing this?

I'm experiencing a serious issue on Meta Quest after updating to Horizon OS v206. Environment Horizon OS: v206.134.0 Unity OpenXR OVRPlugin Custom launcher (Agent launches Unity application) Multiple Unity/OpenXR applications Problem After launching a Unity/OpenXR application, the headset sometimes remains on the Meta loading screen (three dots) forever. Important observations: Audio from the Unity application plays normally. The application process is running. The application can receive network commands. The application can also be terminated remotely. Only rendering never appears. The three dots remain forever. Frequency We have 10 Quest devices. 8 devices never show this issue. 2 devices reproduce it frequently. The exact same APK is installed on all devices. Things already tested Factory Reset Clean reinstall Fresh APK installation Same Unity build on all devices Same launcher Same Agent Same network The issue still occurs only on the same two headsets. Additional observatio

I need help i activated the voice control on my meta quest 3 using a vpn because i live in austria then turned my headset into standby on accident and i couldnt use my controllers or hand i figured out i could use volume buttons so i entered my code but in the menu itself i could press setting because even when the gaze points on setting it opens chats and also in the store when the gaze points somewhere it clicks somewhere else im freaking out and im scared that i have to factory reset also i need the vr as soon as possible because theres some important stuff so please reach out

Hello,i have horizon+ and can't aktivate xbox Gamepass starter. I don't see the xbox banner in the store > horizon +- i haven't an active xbox gamepass account.

Hi all,   I'm not sure what I've done but I've got beyond the point of frustration here   Maybe a year or two ago I used SIDEQUEST to send a movie file to my Quest.  It works fine   I've since purchased various programs on the Quest Store and notice any time I buy something, it emails me on my main email.  The VR profile I have however seems to be tied to another email.  When I joined this forum I used my main email and my VR profile automatically showed up including my Avatar.  It's working as it should  When I use my main email on Horizon, it forces me to make a new Avatar and I can't find my VR profile anywhere   When I try to pair my headset, it says it can find 53 Bluetooth devices but can't find my headset   My headset is fine, I can log into the store and download   When I try to connect using wireless or anything else it won't work either   I can still use Virtual Desktop while this i

I seem to be having no end of issues trying to send gifts and quest cash to my kids, I sent one £15.00  yesterday but everytime he tries to buy a bundle he gets the message below even though he has enough quest cash in his account, he can't do it in vr or the app.Same when trying to send quest cash, how can i fix this? 

I have been getting back into modded beat saber recently and to play it i need a pc (witch i have) I have become beyond frustrated because my quest link stopped working every time i try to launch quest link  it shows the notification saying that it is connected but its grayed out I've tried to do thing such as: turn link on quest on and off again, update my drivers, downgrade my drivers, update my headset, and update the quest software on pc, and none of those had worked  my specs are in the screenshot below I'm not that tech savvy so if someone could help me that would be great 

I too am having issues with meta linking with my google calendar.  I've tried several times based on the suggestions and instructions given to me by Meta.  One thing I noticed that in my iPhone settings under calendar the option to allow meta access isn't there but to access my email and other services it allows me to grant access or not.  Thinking it was a a Google Calendar issue, I go into my Google Calendar account and everything seems fine and meta is there.  Meta keeps telling me it's a google issue.  Any other suggestions would be helpful, but think I've tried everything available.

Hello, please help me solve a problem. A few months ago, I bought a VR headset – the Oculus Meta Quest 3S. I successfully activated it and used it for a significant amount of time. However, one day, I was hacked across many messengers, including Meta Horizon. At first, I didn't understand what happened. I went into the game store, but there were some technical issues. After that, since no other method resolved the issue, I decided to perform a factory reset. Following the reset, I deleted my Meta Horizon account. I tried to go through the registration process again, but I was no longer able to register. I tried everything, but nothing worked. After that, I turned to an AI for help. The AI told me that, most likely due to the hack, something happened and I was banned on Meta's servers, including my headset being blocked. But since I deleted my account, there is nothing more I can do. The AI advised me to contact support, but a new problem arose: since I ordered it from a marketplace, I

Hello Meta Support Team I am contacting you here because the web support portal is completely looping me through device registration and serial number checks, preventing me from opening a standard ticket. I purchased a digital game gift but made a typo in the recipient's email address. Because the gift is unredeemed and sent to a wrong email, the standard 'Orders and Returns' portal blocks automated refunds. Could you please manually open a billing ticket for me, cancel the unredeemed 25-digit code, and process a refund to my original payment method? My Details: Game Purchased: DeadPool Incorrect Email Used:  I typed  B********@***** instead of B*******e@*****   Thank you for your help bypassing this loop!   [Mod Edit - Emails removed]

Hi, I'm posting here because the front-line Meta Quest live chat support has repeatedly and rudely terminated my chat sessions whenever I request to escalate to a manager or raise a formal complaint. They're also failing to provide me with email transcripts of the chats, forcing me to rely on taking screenshots myself.I paid £44.99 for an out-of-warranty refurbished replacement for a faulty Quest 3 controller.  Meta's official returns instructions that were emailed to me, explicitly told me I must return the faulty controller in the "original product box".  Nowhere in those instructions did it state that Meta would permanently keep the box and not return it, or a replacement box to me.  I returned the controller in the original product box, complete with outer sleeve, following their instructions exactly.  Now, I've received the replacement controller but it was returned in a small box that houses just one controller.  Meta support tells me that it "usually mea

I've first tried creating using a computer, but given that the account was created using a phone meta says I have to use the computer for longer so I can do it via it. Then when I try creating via the phone, the same one I created the meta account with, meta simply does not send the sms containing the verification code. I've been at this for almost a month. I can receive sms messages from meta, I've received them when I tried via the computer, I honestly am at a loss here

Since the last update, my Meta 3 headset has been on a constant disconnect/reconnect loop while running Mixed Reality Link.I run my virtual desktop via wifi through the Virtual Display app in passthrough mode. Every few minutes I get a beep, and the desktop window display (not the virtual window, but the actual windows ON my desktop) slightly readjusts, a second beep, and the layout returns to its correct layout.This constant interruption only happens when using the headset to run a virtual desktop. Doesn't happen on a physical monitor, and the frequency decreases almost completely when running it in VR mode (Loft).I've cleanly installed my pc driver, the mixed reality app, and an assortment of various device manager and monitor settings to no avail.Looking to see if anyone else has run into this. Can provide more detailed troubleshooting I've gone through in the last few days if needed.

https://www.youtube.com/watch?v=KKkZEXGaApE

Hello, I’m trying to submit a warranty claim for my Meta Quest 3S. The headset turns on and displays the Meta logo, but then the screen goes black and does not continue loading. I have already tried a factory reset, and the USB update slash recovery options, but the problem remains. When I try to contact Meta Support, the website asks me to verify the serial number, but it keeps rejecting it. I bought the headset at Best Buy on December 18th, 2025, and I have the original receipt. Could a Meta support representative please help me verify the device manually and open a warranty repair or replacement claim? Thank you.

Good evening, friends!Yesterday I used my Meta Quest 3S normally. When I turned it off, I received an update. It took a long time to finish, wrapping up with about 40 percent battery left. I left it charging until the LED turned green, but today when I went to use it, nothing worked.Nothing appears on the screen, I plugged in the charger and the LED does not light up in any color, I switched outlets and still nothing. I tried holding the power button down for longer than usual, with no success. I tried holding Power and Volume Down together, and nothing. I even tried accessing it with a cable using the PC software, and it did not work.Does anyone have any ideas? Thank you.

Bonjour, Je suis nouveau et compte acheter le casque vr  pouvez vous me dire si je charge un jeu avec mon casque et que mon épouse achète un casque supplémentaire, doit elle aussi acheter ce même jeux ou je peux partager mon jeu avec elle et bien sur jouer ensemble Merci a tous

Hi,I keep getting notifications to verify my age before my account is suspended, however I am not getting any prompts to upload my licence.How do I go about verifying my age?

I want to change my Meta date of birth because the current one is my brother's, but when I try to change it, it either says "Date of birth changed recently" even though the last time I changed it was 3-4 months ago, or sometimes it shows an error. So can someone help me with this? [Message edited by mod]

Hello! I have a Meta Quest 3S that is still under warranty. I lost one of the original wrist/safety straps that came attached to one of the Touch Plus controllers.I only need a replacement wrist strap, not a replacement controller. I checked the support options, but there doesn't seem to be an option specifically for the controller wrist strap.Could you please help me get a replacement strap?

Hi,I have a question regarding headset behavior. Should five green dots appear for both controllers immediately upon turning on the device?I recall seeing them in the past, though I cannot remember if they appeared during startup or were app-dependent. However, since updating to OS 2.5 and 2.6, I no longer see them at all.Could you please clarify when these green dots are supposed to appear, and if this change is expected with the latest updates?Advance thanks.

(Solved)So uhhhh... I use the wrong charger... I used my phone charger instead of the one that cam with the Oculus Quest 2.... Hello everyone, Intro (don't need to read this)My Oculus Quest 2 has a red blinking light, meaning (what I read online) Its so empty that it can't do anything until its charged. When I use my Quest I plug it into a power bank, sometimes the headset decides it doesn't want to be charged so it depletes and turns off after an hour (maybe longer/shorter, truly no idea).So this time again it didn't want to be charged and the battery depleted completely, even though I turned it off myself. I guess I didn't shut it off properly, because sometimes after turning it off, it turns itself on again (no I didn't press restart). ProblemMy quest gives a red blinking light, so I tried charging it. But when charging the red blinking light stops after a few seconds and goes solid white (meaning the screen is on). Its trying to boot up... Then the loading screen shu

after i install the meta horizon link software on my computer i get  a cant connect to link service error.

My meta quest S3 controllers doesn’t respond, only vibrates and do nothing what can I do??

It will link just fine but the moment I try to open VRChat and just VRC it will hardfreeze the headset no mater what I do within 3-7 seconds and I've tried everything I can find but no idea if its because of the recent update to the headset or not