VR Forums

I have a VR headset (meta quest 2) that I simply reset, and now I can't use it because I only have one controller. 

Since the 22nd, my 3s keeps going black every time I turn it on. The meta os startup works but then after it just goes black and my controllers keep making beeping noises. On the 22nd, I kept having to find different solutions but next time I turn it on, it stops working again. As of today it just keeps going black OR saying finding position. I tried cleaning it, resetting it, rebooting it, and nothing works. Any ideas on how to fix it? (Note: I only got this back in April 2025, hasn't even been a year yet which is very disappointing.) As far as I can tell, I might have to go back to playing on my 2 if this persists.

My cousin missed the deadline to verify his age on June 6th and the log in button on the support will just stop him from verifying and just say scheduled account deletion and will only let him download his information and wont let him verify his age and when he tried to use the serial number it says that no support is available 

my front meta quest 3S in the outside is not working I did a lot of stuff to fix it but it’s not working I did a YouTube tutorial didn’t work

Hey there,I still have a Rift S that I used regularly for several years without any major issues. I had not used it for a while, but today I got the itch to dive back into VR.First, I had to update the software to the Meta Horizon Link app, which I completed successfully. However, my Rift S now refuses to connect via USB.I have tried all the troubleshooting steps suggested by the AI assistant, but nothing has worked. At this point, I am concerned that one of the recent software updates may have caused the issue.I also tried to contact a human support agent, but I have not been able to get through. The support page repeatedly asks me to enter my device’s serial number, but I always receive the following error:“No product found. Check the information you entered and try again.”This happens even when I copy and paste the serial number directly from the Meta Horizon Link app.Is there another way to contact Meta Support or speak to a human representative? Has anyone else experienced the sam

I'm having a login problem, and the Meta account center ALMOST resolves it but the last step is them asking me to enter a code that it sent to an email account I no longer have access to.    Even the page to delete that account and let another existing one take over.   I need some real person help to update my email address, but can't find a chat or phone number anywhere 

I noticed the other day whenever my quest 3 is plugged in and charging while off, the screen will start to flicker. I've tried multiple cords, blocks, and outlets all with the same result. I've also noticed it no longer charges while on and sometimes it won't charge even while off.

I can't believe how many threads concern Meta's refusal to provide  customisation options, as though denying users the  capacity to do so is part of Antichrist v2.0's mission statement for his company, but anyway, here's another.Can we please have the option of disabling that horrible ringing noise?It's not pleasant, it doesn't add anything to the experience, it's like New Age tinnitus.Now that we finally have the option to disable that ghastly mirror, how about the same option to disable the dreadful ringing noise?

I can't purchase anything on the Meta Store anymore. It used to work just fine. My last successful purchase was on January 11. But then it just stopped working and whenever I try to buy anything, I get an error message: "Feature unavailableYour request could not be completed. This feature is currently not available to you. Please try again later."I already contacted support and have an open case, but I've been having back and forth with them for a week now and nothing they do seems to help. It's the same on all devices: headset, phone, pc. The same with three different payment methods. No restarting, clearing cash, fresh logins, incognito mode, vpns. Nothing works. Support said they had made some changes to my account and now it should work, like three times. And to make sure changes apply to wait 24 hours. Again I did that and nothing helped. I found threads on reddit and here with the same issue, and nothing seems to work, and support couldn't help in any cas

now it says i need to up grade to use it and i just want to play some pc vr with my 3s but i cant from that please help

I just bought a brand new meta quest 3s and there is no on screen set up menu popping up for me to enter in my wifi code, pair my controllers, etc. Nothing is appearing on screen, just the pass thru camera view. Headset is fully charged, new batteries in the controllers, I've held down the menu and meta buttons on both controllers, no screens pop up for me to set up my brand new quest 3s. I just spent $350 and my 10 year old has been crying all night because his brand new 3S wont do the initial 1st set up for him to play. Please Help if you can!!! I heard there is not a 1 800 technical support number to call either and talk to an actual human being so I'm trying on here. Any help is greatly appreciated!!! Thank you, Patrick

Oculus Quest 2 without remotes.How do I play video from a PC via cable?

Of course with the stock quest 3 wall adapter, but with a syntech 16ft cable. Though what I am more concerned about is wether it is damaging to the device to be charged while playing, short term or long term.

Hello, As the title says, My quest 3 appears to not charge or charges slowly. Some Back StoryI ordered my headset from Currys which is a UK Tech store and have their care and repair; I have had this device for about 9-10 months. As I use the headset for long periods of time, it is connected to a charger a majority of the time, except when I use it to walk between the room with my pc and the room where I use VR.I recently had to get a better, Higher wattage charger; Namely 35W; The cable I use can support up to 60W of power.The reason for a different charger is simple, the Quest 3 one is short and lacks the proper power output for when I need to charge and game at the same time due to the headset reporting slow charging.For reference, I was playing VRChat through Steam link to my PC, I ended up falling asleep due to how exhausted I was due to the flu (Rare this happens), The cable was still plugged in to the port. However, When I checked the battery percentage it was at 5% and had power

Hi, I bought a used Meta Quest2 on eBay. The headset is stuck on the Meta logo and won’t boot. I have already tried restarting it and using Android recovery, but it still freezes on the logo. I created a Meta account, but I can’t contact Meta support because I don’t have the headset’s serial number or the original order number. The headset didn’t come with the original retail box, and I can’t find a serial number on the device. Could a Meta moderator please help me contact support or tell me what I should do next. Thank you. 

**Setup:**- Quest 3, tethered via USB-C to a Mac Mini- Developing with Meta Spatial SDK (meta-spatial-sdk version 0.11.1)- Horizon OS v2.6 (current as of this posting)- MQDH 6.3.0**Original issue:**Input forwarding worked initially — I could see the mouse and keyboard icons in the Cast toolbar, enable the mouse icon, and get WASD movement working in my app (after fixing an unrelated BuildConfig.DEBUG bug in my own code). However, the mouse cursor itself never appeared in-headset (just a red dot, the default gaze cursor) and clicks/mouse-look never worked, even with WASD functioning.**What I tried for the mouse-specific issue:**- Confirmed Cast resolution set to Original (1:1)- Confirmed only the mouse/headset icon was active (not the keyboard icon, which I understand disables WASD movement per the docs)- Tested clicking and Ctrl+drag-to-rotate — neither worked- Suspected macOS permission gating (Accessibility vs Input Monitoring being separate on macOS)**What broke things further:**Aft

I can't do anything with my Quest 3 because of this. I also can't contact support. I have access to e-mail, to the phone number and password from the account on which my VR glasses are on, but I do not receive SMS to the phone number. Please help meI can't do anything with my Quest 3 because of this. I also can't contact support. I have access to e-mail, to the phone number and password from the account on which my VR glasses are on, but I do not receive SMS to the phone number. Help me, please! 

I’m having a issue with Five Nights at Freddy's: Help Wanted 2 on my Oculus Quest 2. I pre-ordered/purchased the game some time ago, but after taking a break from VR, it has completely disappeared from my headset's library.Here is what is happening:In my Meta Horizon mobile app, the game is clearly visible in my Transaction History as successfully purchased and i have the receipt in my mail. The app even gives me the option to "Request a Refund".However, when I click on it in the app, there is no option to install it. Clicking "View Product Details" just takes me to the store page, which asks me to buy the game again at full price.Inside the Quest 2 headset and on the PC browser store, the game does not appear in my library (even under the "Not Installed" filter), and the store page prompts me to purchase it.thank you in advance for your help

Hello,I need help from a Meta moderator.I am from Mexico and I would appreciate assistance in Spanish if possible.My Meta Quest 3S is correctly registered to my Meta account. I also have the original purchase invoice.However, whenever I try to contact Meta Support, the support portal says:“No support available for this device.”I have already verified that:The headset is linked to my Meta account.The serial number matches exactly.I am signed in with the correct Meta account.I have tried different browsers.Because of this error, I cannot even create a support case.I am not asking for a warranty decision here. I am only asking for a Meta moderator to help me open a support case or manually review my device, because the support portal will not recognize it.If possible, I would appreciate assistance in Spanish, since I am from Mexico.Thank you very much. 

I started my headset this morning and suddenly all my apps (including pre-installed ones) were in the unknown tab, and when I attempted to start Ancient Dungeon, the game simply didn't start and sent me back to the homescreen with no error message. I tried starting Rec Room, and it did start, but when it tried to connect to servers, it said I didn't have permission to play the game. I restarted my headset and nothing changed. I looked at my account in the options menu and it didn't load my profile page. However, when I switched profiles to another account, all the apps were there and the profile loaded perfectly fine.

When using the native Discord app on Meta Horizon OS to voice chat during standalone gameplay, audio output from the app is completely stripped out of local system screen recordings and video captures.Currently, the built-in recorder captures game audio and microphone input, but sandboxes background communication apps, leaving chat audio out of the final video file entirely. This forces users who want to record sessions with friends to rely on complex external setups.Proposed Solution:Please add an audio routing setting or toggle in the system recording panel (e.g., "Include Background App/Chat Audio in Recordings"). This would allow users to mix native apps like Discord directly into their local video captures without external editing workarounds.

I am stuck in summer season 2024 in In Death Unchained. Any suggestions? It is kinda frustrating. thanks 

My left controller was approved for a warranty repair back in May and I was provided an RMA number. Shipped it back, have proof of delivery, Meta canceled my original RMA number, created a new RMA number and it says replaced. However, it was never shipped out to me.  Meta has basically stolen my remote.  I’ve been stuck in this horrible circle of AI chat and email replies from Meta getting nowhere. Any suggestion of what I should do next? 

Just got the update and it saysYou can now use Meta Quest Touch controllers to emulate an XBOX gamepad. This feature is compatible with XBOX and Steam Link. Enable the feature in Settings > Devices > Controllers. Once enabled, press the Meta and Menu buttons together to switch into Gamepad mode, then press the Meta button to exit. Available on Quest 3, 3S.I don't see an option to enable it and pushing both buttons don't work anyone know how to do this I'm on a quest 3

Quest 2, Update 52Passthrough won't turn off!!!!HOW DO I TURN IT OFF???