VR Forums

Earlier this year, we shared an update on our renewed focus for VR and Horizon. We are separating the two platforms so each can grow with greater focus, and the Horizon Worlds platform will become a mobile-only experience. This separation will extend across our ecosystem, including our mobile app. To support this vision, we are making the following changes to streamline your Quest experience throughout 2026. Meta Horizon Worlds: By March 31, 2026, Horizon Worlds and Events will no longer appear in the Store on Quest. Also, Horizon Central, Events Arena, Kaiju, and Bobber Bay worlds will no longer be available in VR. You can still jump into your other favorite worlds in VR until June 15, 2026, after which the Horizon Worlds app will be removed from Quest, and Worlds will no longer be available in VR. After June 15, you can jump into all your favorite mobile-optimized worlds on the Meta Horizon mobile app. Meta Horizon Hyperscape Capture (Beta): By March 24, 2026, viewing Hyperscape cap

I am writing to request assistance with recovering my Meta Oculus account, as I am unable to log in due to a two-factor authentication (2FA) issue. The account is not linked to a Facebook profile; it is a standalone Meta account. And I have changed my phone to a new one, I no longer have access to the Authenticator App.I have created a new Meta account to make post here, as I cannot access my original account. Please assist me in recovering my account or disabling the 2FA so I can regain access. I am happy to provide any further details or verification required.

Developer Hub shows link version mismatch: pc version (201）(this used to be v85, I turned on public test channel, it auto upgraded to v201)， headset (204). Now hanging on Meta logo when launching Horizon link. I looked every where but could not upgrade PC horizon link to version 204. also tried to disconnect internet but still hanging.Extremely painful.Please help. thank you all!  

On May 18, I contacted Meta because my Quest Pro was showing multiple problems but a new and worser one started to appear as the Face Tracking stopped working at all, a support case was created #09441433 and after many checks and complications, Meta finally ended up accepting to replace my headset, they asked for my full kit and I sent it during May.On the 1st of June, my return (230YB01DCXXXXX) was finally reviewed and accepted, I was told to give 5 to 7 business days for processing but replacements usually ship the same day, however I didn’t got any kind of news and my headset was never replaced.On June 10 I contacted again re-opening the ticket and the next day I was told I was going to get “more information or an update in the next 3-5 days”, with this answer the ticket got immediately closed, yet this is the time where my headset still has not been replaced and I haven’t got a tracking number.In total, it has been almost a month since I sent the headset and haven’t been able to us

So this all started after i got done playing 4 days ago i hopped off because my headset died and before this it was charging fine playing fine everything was phenomenal but i tried to get on h3vr and i noticed my headset did but when i plugged it in nothing no charging light it wont even turn on to show the zero battery icon and i tried everything holding the power button and the volume button tried charging it over night didnt work tried blip charging and no new result. And im kind of mad because what could have happend while it was in my case for 4 days and i did not touch it. Also it is still in the 1 year warranty and I have best buy total so im wondering what to do wether or not im gonna have to replace it and pay for it or not gonna have to pay because its still in warranty and i have only had it for around 5 months because i bought it on January 29th 2026. Any tips would be helpful thank you

Con la nueva actualización ya no puedo hacer nada.. me sale por defecto el seguimiento con las manos, y aunque lo cambio e intento seguir con los controladores estos no funcionan.Intento emparejarlos y da igual, las gafas solo funcionan con las manos.. aunque lo cambie. Y por supuesto no puedo jugar ningún juego con las manos.. me dice que cambia los controladores y aunque lo hago sigue sin funcionar. He intentado emparejarlos de nuevo y no hace nada. Estoy muy enfadada con esta nueva actualización que no vale para nada.

When I logged on to vr and wanted to play a game I logged on and was met with the new menu and i dont like it so can somebody help me to get the old menu back please I don’t like it at all 

For three days going into horizon world then into instance and I’m falling to the floor avatars above me playing games with triangles ? Anyone help I’ve tried everything factory reset, reboot, clearing cache, uninstalling , installing, reporting bug issues you name it , checked for updates. Still happening 

The Public Test Channel (PTC) for Horizon OS v2.4 has started to roll out. Release Notes:  https://www.meta.com/help/quest/172903867975450/  If you're seeing an issue or bug after updating: 1) For issues: Go to our Quest Forums and search for any existing thread on the issue, if you don't find one, make a new thread. Please add the tag "PTC v2.4" to the thread and in the title. This way everyone can look for PTC issues.2) For bugs: If you come across a bug, please post each one you spot in its own thread, to keep track of individual issues separately. Please make sure to also send in bug reports along with posting on the forums if you notice anything going wrong.Share your impressions in the comments below and let us know if you see any issues.We know it's tough when you run into a problem on a PTC build and want to thank you all again for testing out PTC and sharing your feedback! This feedback is extremely helpful to our engineering teams. We appreciate your interest and pe

getting the infinite loading with the 3 dots issue when trying to do pcvr on my quest 2, ive seemed to narrowed it down to highwindservice.exe, thats what shows up in event viewer when i try to turn link on but i dont really know what to do afterwards

Hello,I am writing this post as a last resort because I am completely stuck in an automated loop with the support team, and I need a human being to actually look into my case.Here are the facts:Issue: Left Meta Quest controller battery failure (device still under warranty).Action taken: Following support instructions, I shipped my left controller and its battery back to the repair center in mid-March 2026 (nearly 3 months ago).Current status: I have received absolutely no updates regarding my replacement.Every single week, I receive automated, AI-generated emails telling me that my case is "under review" and that the team is "working on it." This has been going on for 12 weeks. No real person is actually handling my file.I have already filed an official complaint with the French consumer protection agency (SignalConso) and sent a formal legal notice (mise en demeure), but the support tickets keep looping automatically.Could a Community Manager please step in, escalate this ticket to a

I am submitting a formal complaint regarding inconsistent and contradictory information provided by Meta Support.I was explicitly informed by a Meta representative that a store credit of 15,000 JPY had been added to my account and was asked to verify its reflection. I relied on this communication.Subsequently, I was informed that only 2,500 JPY was actually applied and that the higher amount was not permissible under policy.This represents a clear inconsistency in official support communications regarding my account status.I am requesting:A formal review of the communication provided by Meta representativesConfirmation of what credit, if any, was actually authorised and applied at the time of the original statementReview of how such conflicting information was issued.I also hope I can escalate this issue, to get the promised cash. Even if the policy doesn’t allow it, the policy doesn’t even allow expired cash reassurance yet apparently a “one time” policy could be done, just not on the

Hi,I have about 20 Meta Quest 3 headset. I mostly develop for them hands free, so I don't care about the controllers at all. The things is all the controllers got mixed up. I want to do factory reset on many devices but I can't proceed without pairing some controllers, but they don't pair because they are paired to hell knows what device with hell know which account.I need to re-pair them without accessing original account as it mentioned in support: https://www.meta.com/help/quest/967070027432609/Also this factory reset method for the controllers don't work too: Quest 3 controller pairs but none of the buttons work - 1107964Please help me solve this controllers hell.    

I am experiencing a severe issue where my Right Quest Pro Controller completely refuses to pair. Through various troubleshooting methods, I managed to bypass the initial 5-digit code screen and successfully connected the headset to the Meta Horizon app. However, the controller pairing still fails. There is absolutely zero physical damage to the controller or headset. This happened after an official firmware update bug. Here are the detailed symptoms and the exhaustive list of troubleshooting steps I have already performed: 1. The Symptoms The controller LED endlessly loops: White (standby) → Blue → Green → Blue. When attempting a firmware update, it flashes Purple/White but abruptly crashes and returns to White. Hardware vibration works, indicating a software-level block. 2. Basic & Hardware Resets (Failed) App pairing results in a Timeout error. Manual pairing (Meta + B) vibrates but fails to connect. 15-second hard reset (until Amber light) &amp

Hello, I was looking to see if someone could help me with accessing my Steam games through the Oculus 3 headset. I was playing Into The Radius 2 with a friend. I noticed my connection kept lagging or disconnecting which means my Wi-Fi must not be able to keep up with the game. I then was told to use Link Cable by Meta to connect through hard wire through my PC. I went out and bought the $80 cable for it to not allow me to play the game I want to play. I connect the cable, and log into the Oculus. I go to the Steam Link to access my games but it says I have to be connect to steam link via wire-less. I don't want this because of my internets Wi-Fi. I tried googling multiple different ways to fix but cannot figure out how to get around this. 

Hi, i recently got a pair of quest 1s and i have been trying to connect them to my phone so i can get them set up on my pc. I followed what the app and headset said to do. But whenever i reached the safety explaination page I get stuck there. There is this 1 minute long video and it just keeps looping, and i can't click anything. I can either mute the volume, skip the video, return to the previous step, or just back out completely from the setup and have to start over again. If someone has a solution for this or knows of a fix, please let me know. 

Olá, Meu nome é Thiago Brendon, sou brasileiro e gostaria de compartilhar uma ideia relacionada à locomoção em ambientes de realidade virtual. Antes de tudo, não sou engenheiro nem especialista na área. Sou apenas um usuário apaixonado por tecnologia e jogos que gosta de imaginar novas formas de interação. Uma das dificuldades que observo na realidade virtual é a necessidade de controles ou equipamentos adicionais para movimentação. Em muitos países, incluindo o Brasil, acessórios avançados de locomoção podem ser caros e inacessíveis para grande parte dos usuários. Pensando nisso, tive uma ideia que pode parecer incomum à primeira vista: utilizar a língua como método complementar de controle. A proposta seria desenvolver um pequeno sensor ou touchpad posicionado no céu da boca, capaz de detectar movimentos da língua para frente, para trás e para os lados. Dessa forma, o usuário poderia controlar a movimentação do personagem sem ocupar as mãos e sem depender de equipamentos grandes ou c

I just got a net quest 3s not too long ago but now it’s stuck on a blank gray screen after the logo shows up. Not only that but also my controllers will beep and vibrate non stop

After updating to PTC v2.4, my Quest 3 has constant tracking issues. Every 5 seconds the headset loses room tracking — the view flickers and jumps, and it says it cannot determine position in the room. Before this update, tracking worked perfectly. Steps I have already tried:- Factory reset- Cleared boundary history and redrew Guardian- Cleaned cameras and proximity sensor- Opted out of PTC None of these helped. The issue started immediately after the PTC v2.4 update and is 100% reproducible. Device: Meta Quest 3Firmware: PTC v2.4 Please advise — is there a way to revert to stable firmware, or is a fix coming in the next build?

I got an email from meta saying that a child under the age of 13 is using my headset (i made another account for my little sister) and that it will suspend my account on June 21 2026 if I don’t confirm my age. However, I am older than 13 (my sister isnt and we used her number to sign it up) and I tried to confirm my age but the link just puts me on a page to sign in and when I do it doesn't let me do anything but change my language? How do I confirm my age?

Hello, my name is Mateus Camargo, I'm a developer from Brazil, and I recently got a Meta Quest 3S. While the hardware itself is impressive, the software experience has some severe flaws. I’d like to highlight three major issues that aren't just bothering me, but a significant portion of the community as well. 1. System Performance and FluidityThe Horizon OS feels noticeably unoptimized. Simple tasks lack fluidity, and occasional stutters break the immersion entirely. Paradoxically, each system update seems to degrade performance instead of improving it. The OS needs a deep optimization pass to become lighter, more responsive, and efficient. 2. Lack of Environment Variety (The Horizon Home)The Horizon Home experience has become incredibly monotonous. We used to have access to a wider variety of environments. While the new default environment (Valley) looks beautiful, the current lack of options feels like a step backward. Stripping away diversity ruins the personal connection

how do i pay with money and not meta credits

First i have to say, this is not my meta horizon email. Following problem: Since a couple moths, i lost my old smartphone as its screen got destroyed. I have no baclup for the 2fA code there. Everytime i want to log into anything with this account, it doesn't work. If i ask on the official support site with 2fA, it just says there is no support for my model available. I accepted defeat a long time ago, but i want to try this one still. I can give all my info, passport, name, current age, address, everything, i just want to get app support back.Kind regardsFabian

Please help me.Meta arranged a replacement for my Quest 3, and I received a refurbished device. I followed the setup instructions you provided, but the controllers showed an error and I could not proceed with the setup.I contacted support about this issue. The chat support team told me the controllers were defective, but the email support team told me the headset was defective, so I was not sure what the actual cause was.Because of that, I sent back the headset and both controllers together. I clearly informed support that I shipped the headset and both controllers together, and I also provided the controller serial numbers and the shipping documents.However, today I only received one controller back. Also, the Quest 3 headset I received is still in the exact same defective condition as before.I have already tried a factory reset, and I also tried holding down the controller buttons to pair them again, but I still get the same error and cannot proceed with setup.I have already followed

This game appeared on the horizon+ games catalogue recently. I looked forward to playing it because of the reviews. But can't because when I open it up the intro/menu part is constantly spinning around and my controllers aren't even able to click the spinning menu because there's no functionality.Anyone else getting this or is it just me?I have a slight issue with my right controller so it's possible it's just me. The thumbstick won't rotate left atm. I've tried the "drift" remedies suggested online but nothing's worked so far, so it might need replacing as it's annoying even if it's not stopped me playing other games.