Quest Forums

 

Hi all,Has anyone noticed odd issues when viewing VR tours on the Meta Quest?We're getting tearing glitches. This is mainly happening when turning our heads but it also happened once when not moving where the view seemed to jump.I've just tried a completed tour from a while ago and I'm having it with that too. It happens with both downloaded (wifi off) and online tours.It mainly seems to be happening with the left eye.I've just tried the a 360 video tour from a trusted source and the left eye's going crazy.  Closing my left eye it's happening a little but not as much.I thought the issue was because we had an old headset and the lens had cracked or something but we have the same with a new Quest 3 we've just bought for a client.Any help with this would be great, thanks

My Meta/Quest account was disabled due to an incorrect age flag. I’m over the required age and have government ID ready to verify this, but I can’t reach the appeal or suspension screen at all.When I log in, the page flashes briefly then redirects back to the login page with no error or suspension message. This happens consistently across browsers and after clearing cookies. Checked with browser dev tools — the request immediately after login is a 302 redirect from auth.meta.com/register/confirm back toward the device/login flow, creating a loop.My headset is also showing a same-day age verification deadline that I can’t complete because of this same login issue.I’ve already submitted a case through the Meta support chat (confirmed a human agent will follow up at my email), but given the urgency I wanted to also flag this here in case any staff/mods can helpUsername: dotezVRAppreciate any help. 

Right before Christmas, I treated myself to a new Quest Pro. When the headset arrived, I was over the moon. I’ve been with Meta since the Oculus days—starting back with the Rift S—so I’d been waiting a long time for this upgrade. But my happiness was short-lived.On the very first night, I discovered that the Menu button on the left controller wasn't working. I looked up some troubleshooting guides which suggested unpairing and re-pairing the controller. That was the final nail in the coffin; the controller died completely and refused to pair back up.The next day, I contacted Meta Support. They replied quickly and authorized an RMA (Return Merchandise Authorization) for a replacement. On December 29, 2025, the return was officially approved, and the process began.Then... silence. Nothing for half a month. I started messaging them almost daily just to find out what was going on. Eventually, the Meta Support bots started sending me the exact same canned responses: how sorry they are, how

On March 4th 2026, I initiated an RMA request due to a hardware malfunction affecting the device’s built-in Wi-Fi. I followed all instructions provided by Meta and returned the device under warranty.I have experienced significant issues with the RMA process, including:Extended delays with no meaningful updates.Conflicting and inconsistent information from customer support.Failure to provide a replacement device or issue a refund Despite multiple attempts to resolve this issue through Meta’s customer support channels.I have not received a satisfactory resolution.Throughout this period, I have repeatedly been told that the matter is “under investigation,” with no clear updates, resolution, or timeline provided. As of today, I remain without my original device, a replacement, or a refund.As of May 4th 2026, I’ve filed a case against Meta Inc. with the Better Business Bureau, which didn’t do much at all. After the fact, my case with Meta is currently still “Processing”, and when asking for

Ive been having this issue for two days now and still dont know what to do (started yesterday). Everytime I try to join multiplayer games such as Yeeps hide and seek, or Among us they infinitely load. On lethal ape, a “client timeout” occurs whenever i try to join a multiplayer lobby. However, when I play multiplayer games such as Roblox or Orion Drift, they connect with no problems. I have tried disconnecting and reconnecting from the internet, pairing to meta horizion again, and factory reseting my quest 3, and nothing worked. Please help. How can i join these games without infinite load or “client timeout”.

hey guys, i hope someone can help me. I lost my phone and i'm not able to login anymore. I wasn't even able to contact support, because I would need to login in order to do this. so I created this account here.I've got everything like the serial number of the Headset, my ID card and so on. I received an e-mail telling me that my account has been suspended and will be deleted by october.I don't know what to do. i know this is all my fault but I don't want to lose all my games. Can someone help me, please?best regards  

It was working fine and then stopped. It tried to do a firmware update and it will make it to 66% and then reset, does this 3 times and then fails. Tried all of the “fixes” I.e. unpair, factory reset, batteries, but it will not work. Any other solutions?? 

Hi, I bought a used Meta Quest 2. It is still linked to the previous owner’s Meta account, but the seller is currently not responding. I have the headset in my possession. Can you help me remove the previous account so I can use my own Meta account?

My adult Meta account was suspended after Meta detected that a child under 13 was using my Quest. I received an email asking me to confirm my age by June 5, but unfortunately I missed that email and did not complete the verification before the deadline. The account has now been disabled. I am the adult owner of the account and the email address associated with it, and the account contains Quest apps and games that I purchased. I found the original Meta email and tried the Confirm Age button, but it now redirects me to a page saying “We disabled your account.” That page only allows me to download my information or log out. There is no option to verify my age, appeal, or request a review. Meta Horizon also gives me GraphQL error 3571065, directing me to auth.meta.com to take action on the account, but auth.meta.com only displays the disabled-account page. I also cannot contact normal Meta support because it requires me to log into the disabled account, which sends me back to the same pag

I recently updated to v2.6 on my quest 3 and now I can't connect the headset to the MQDH app or sidequest. It's like my headset isn't recognised by my pc. I've switched several usb cables and ports.The strangest thing is it still connects to Meta Horizon... Please help me 🙏

 I’m extremely disappointed with the warranty service I purchased for my Meta Quest 3.My understanding when purchasing the warranty was that it would provide protection and service if my device developed a covered problem. However, I’m now being told that the device cannot be repaired and that I must exchange it instead.The problem is that when I attempt to process the exchange, I’m being charged over $100 for the replacement equipment, in addition to a service fee. I’m also being given the option to pay even more if I want extended warranty coverage on the replacement.This leaves me asking: What exactly am I paying for with the warranty I originally purchased?I understand that replacement procedures may be part of the warranty terms, but I don't feel it is reasonable to purchase warranty protection and then be required to pay a significant additional amount simply to receive the replacement for a device that cannot be repaired.I’m asking Meta/the warranty provider to please revie

my Q3 is about 6 months old. last week while playing on them, the display started blinking black and back to game on & off about every second. i could not get it to stop. i had to turn it off and then back on in order to get it to function properly.this has happened about 8-10 times since then and seems to happen more often. i have Factory Reset the headset, but that didn't work.is this happening or has it happened to anyone else, and more importantly, is there a fix for this? i am on v83.0 (Dec 15, 2025.Meta Horizon Link Version 83.0.0.333.349russ from Florida, USA

Hi,I was recently charged about €8 (30 PLN) for an automatic renewal of my Meta Quest+ subscription.I sold my Quest headset a long time ago and haven't used the service since. I didn't intend to renew the subscription and would like to request a refund for this latest charge.The problem is that when I try to contact Meta Support regarding the subscription/payment, I'm asked to provide the serial number of my Quest headset. I no longer own the device, so I don't have the serial number.Is there any way to contact the appropriate support team about a Quest+ subscription refund without having the headset or its serial number?I would really appreciate any help or advice from a Meta moderator.Thank you!

Meta to pay up to $18bn to settle claims its platforms harm children Social media giant Meta has agreed to a $18bn (£13.3bn) settlement with US states and territories to resolve claims that Facebook and Instagram harmed children. A California judge approved the settlement, which Meta must pay to 48 states, plus the District of Columbia and three US territories, marking the company's largest payment over child safety litigation to date. Meta will also implement a host of changes aimed at better protecting kids online, which the states had demanded, including default daily time limits and night-time blocks. "This is a major moment to clean up an industry that has been hurting our kids", California Attorney General Rob Bonta said. Meta has denied any wrongdoing as part of the settlement and said on Wednesday that the payment it agreed to "will be distributed in annual instalments over a 10-year period". Judge Yvonne Gonzalez Rogers approved the settlement, writing that it "reflects a fair

Hi! I'm interested in changing my Meta forum username, but I don't know how or if it's possible. Can anyone give me an answer?

I have the Meta Quest 3 and I can't reboot, factory reset or side load.  I need my device back.  Has anyone faced this issue?

Hello i have a quest 3 and i have an issue where my left controller analog stick is going forwards in the headset but the stick is completely steady i don't have stick drift it just suddenly happened when i updated my headset i want to fix it.

He vinculado el teclado físico en mis metaquest 3, está emparejado pero cuando le doy a concertar me indica que no ha podido conectarse.He probado a reiniciar, volver a vincularlo y sigue pasando lo mismo.Ademas he probado a usar el teclado virtual de superficie pero con la actualización que tengo instalada no me aparece.Necesito poder usar un teclado de forma práctica y no puedo.Me podéis ayudar, por favor. 

Facebook's VR use policy was updated recently, and now includes information about invading personal space, and other types of improper gestures.https://support.oculus.com/1694069410806625/Facebook’s newly updated ‘Conduct in VR Policy‘ highlights that you should not “harass or bully other users” by “invading personal space without consent,” nor should you “conduct yourself in an offensive or abusive way,” including making “sexual gestures.”Repeated of flagrant abuses of the rules can result in suspensions or outright bans, which fully revoke your ability to use your headset. These rules apply in everything you do in the headset, whether you’re playing a social VR experience, a competitive multiplayer VR game, or even streaming a single player experience for others to watch on Facebook Live.https://www.roadtovr.com/facebook-expanded-vr-policies-oculus-quest-2-privacy-policy-terms-of-service/No doubt that this will only add fuel to the fires currently burning around the controversy betwe

Another post, another disappointed customer. I have two left controllers stuck on SOS loop, tried meta support they all suggest unpair and repair.Take the battery out for 24-48 hours, unpair on the horizon app. Hard reboot the headset, load headset in boot mode. Use a brand new alkaline battery into controller and pair via the horizon app and leave for 20 minutes to try and resolve firmware issue.I did all of that with no change, and just told out of warranty you will have to buy a new one. Or they may offer you a “out of warranty replacement for £49.99”. If this was stick drift or physical damage I would understand. But it is not. It is corrupted firmware from Meta. Much like when they bricked people’s headsets with a software update. Customers should not have to pay to replace something that Meta has broken.

Hello,I am facing a severe software deadlock on my Meta Quest 3.Please note: I absolutely cannot do a factory reset. I must keep the accounts and data currently on the headset. I am looking for a workaround to bypass this bug.How it happened: My headset language was set to French. I enabled Voice Commands and went through the tutorial. Commands like "back", "scroll up", and "scroll down" worked, but the "tap" command failed. Immediately after this setup, the tracking system completely crashed. Current Symptoms:Controllers & Hands are dead: Hand tracking does not work. The controllers are on and connected (pressing the right Meta button successfully re-centers the view), but there are no laser pointers and no buttons respond.Stuck on Profile Screen: I am blocked at the initial profile selection menu.Head-Gaze UI Deadlock: The emergency head-gaze mode (white dot) is active. When I aim the dot at my profile and press the physical Volume + or Volume - buttons, the dot visually exp

Hey everyone,I am writing this post to warn every single person in this community about what happens when you trust Meta with your hardware. If you think a multi-billion-dollar corporation has your back when things go wrong, please learn from my absolute nightmare. Meta has essentially taken my 700,000 KRW headset and they’ve been responding to my emails with nothing but AI-generated bull**bleep**, giving me the runaround over and over, with delay after delay and excuse after excuse after excuse for over half a year!There needs to be a giant warning sticker slapped onto the front of every single headset Meta sells. It should read:"WARNING: Turn off automatic updates immediately. Meta's software updates can and will brick your device. If our software breaks your headset, we might agree to replace it—but when we're going to do that depends entirely on when the hell we feel like it. We don't care, and we're not going to do it quickly, if we replace it at all even if we made a binding writ

Over 2 months ago I filed a warranty claim for an advanced replacement of my left controller after only 2 weeks of having owned my quest. However, after 2 months they are still processing my claim and have yet to fulfill my warranty claim.  every time i contact them about why i havent received my controller i am told the same exacct thing over and over; that they are investigating the delay and nothing gets done.does anyone have any recommendations about what to do because it seems like support does not care

I purchased a Meta Quest headset from Bestbuy, but when I set it up, the device shows that it is owned by an organization or school. Because of this restriction, I am unable to log in with my personal Meta account email and cannot use the headset as intended.Since I bought this headset for personal use, I would like assistance in removing the organizational lock or confirming whether the device can be released from enterprise management. If it cannot be unlocked, I need official confirmation so I can pursue a refund or replacement with Bestbuy.