Quest Forums

I click Continue and it tells me it's impossible to contact the Link server. What should I do? This happened after I deleted the app. 

Quest 2 was unused for some time. On restarting today it suddenly asks for a headset passcode. The user has never set or used a passcode. The headset is no longer connected to the Meta Horizon app. We reset the Meta account PIN using “Forgot PIN?”, but the new PIN is rejected by the headset. The screen says “user must unlock headset after it restarts.”

I want to start by saying I have been searching and have tried every single troubleshooting step I could find like turning off antivirus and firewall, clean installs, and copying old drivers mid-installation, but I could really use some guidance. I have tried to install this app to access PCVR games I bought years ago that used to work fine on the old Oculus app, but now I cannot even install this app. I just get the "Restart PC" error across multiple systems.  In the log file, the specific error message is "Process D:\Meta Horizon\Support\oculus-drivers\oculus-driver.exe exited with code 1 (failure)."  It's embarrassing to say, but this error genuinely consumed hours of my time, and there's no way a company like this should have these problems. I don't mind using SteamVR and virtual desktop, but if anyone has solutions other than that to actually resolve this and use the software as intended so I can access games that I paid for, I would greatly appreciate it. If anyone has

My vr was overheating and when I unplugged it and waited for it to cool down it stopped charging after. There is no sign of melting or water damage. I've tried different chargers different outlets and different charging blocks. Pls help.

Hey guys, I haven’t used my quest 3S in a while and I have forgotten the pin to log into the headset. Not the store pin or account pin, the pin to log into the headset at the boot screen.Is there a way to reset, remove or find the pin? If not I know that I can factory reset. Will factory reseting my quest 3s allow me to log back into my account with all purchased games and game data? How can I solve this issue thank you.

SummaryThe Meta Horizon Link PC app shows "You won't be able to use the Link feature, as your system's hardware is incompatible with it" on a desktop with an NVIDIA GeForce RTX 4070. The card passes every individual check in the service log but is marked FAIL because the Link GPU whitelist only lists the RTX 4070 under PCI device ID 2786 (AD104). Newer RTX 4070 cards built on the AD103 die report device ID 2709, which is not in the whitelist. System- GPU: NVIDIA GeForce RTX 4070 12 GB (MSI), PCI\VEN_10DE&DEV_2709&SUBSYS_51381462&REV_A1- GPU driver: NVIDIA 610.47 (32.0.16.1047), dated 19 May 2026- CPU: AMD Ryzen 5 7600 (whitelisted, reported MINSPEC/WHITELISTED in log)- RAM: 32 GB- OS: Windows 11 Pro 26200- Meta Horizon Link PC app: v207 (OVRServiceLauncher 207.0.0.133.434)- Headset: Meta Quest 3, connected over USB-C Link cable, enumerates fine- Motherboard: MSI B650M GAMING WIFI (MS-7E30) Evidence from the service log (%LOCALAPPDATA%\Oculus\Service_*.txt)- OVRSer

I'm trying to launch Meta Quest Link on PC, but I'm stuck on this "Continue in Your Browser" page. The Log-in button led to Chrome opening and I logged into my Meta account on Chrome fine, but switching back to the software it's still stuck on this page. How do I make it move forward?

Quest 3 / 次世代Quest向け PCVR専用USBワイヤレスアダプターを公式アクセサリーとして発売してほしいQuest 3でPCVRを利用しているユーザーです。Meta QuestのPCVR接続について、PCとQuestをより簡単に接続できる公式USBワイヤレスアダプターを発売していただきたいです。現在の一般的なワイヤレスPCVRでは、PC → 有線LAN → Wi-Fiルーター → Quest 3という構成が推奨されています。この方法は安定性に優れていますが、PCVRを始めるために、PCをルーターへ有線接続するQuestを適切なWi-Fiへ接続するPCとQuestを認識・ペアリングさせるAir Link / Meta Horizon Linkなどを起動するといった準備が必要になります。そこで、PCのUSB 3.xポートに専用アダプターを接続するだけで、QuestとPCの間にPCVR専用の低遅延ワイヤレス通信を自動構築できる製品を希望します。理想的には、① USBアダプターをPCに接続② Quest 3を起動③ QuestがPCを自動認識④ 自動ペアリング⑤ PCVRを開始という、できるだけ簡単な仕組みにしてほしいです。単なる一般的なWi-Fi USB子機ではなく、Meta Quest専用のPCVRアクセサリーとして、PCVR専用の低遅延通信家庭内Wi-Fiとは独立した通信5GHz / 6GHz対応自動ペアリング電波状況に応じたチャンネル自動選択Meta Horizon Link / Air Linkとの統合SteamVRへの簡単な接続将来的にはWi-Fi 7などへの対応などがあると非常に便利だと思います。特に、**「高速なWi-Fiアダプター」ではなく「PCVR接続の準備を極力なくすための専用アクセサリー」**という点を重視しています。過去にはD-Linkの「DWA-F18 VR Air Bridge」のようなQuest向け専用USBワイヤレスアダプターが存在していました。そのため、このアイデアは新しい技術というより、現在のQuest 3・次世代Questに合わせて、より完成度の高い後継製品をMeta公式アクセサリーとして提供してほしいという要望です。PCVRを利用するユーザーにとって、これは画質や性能だけでなく、「Questを起動してすぐPCVRを始め

Greetings, i have just updated my quest 3 from v76 to version v207... and to me this new "Navigator"  menu is very confusing and hard to operate, it is alot alot less pleasant expirience that i had both visually and practically. New "Loft" is very wierd, i lost all my previous enviroments that i loved, it feels like alot alot less comfortable and pleasant expirience. "New Camera" when recording follows me around and UI and Buttons are visable on all video recordings, making it impossible to focus and is very distracting to the viewer, again, very abnoxious and not comfortable expirience!Can i revert back to older firmware? I tried some workarounds and solutions, but all that does not fix anything to how it felt and was even closlely!Thank you!

I like to record with the camera and show off items I get etc. from packs, the cursor from my fingers, the buttons in my hands and the outline of my hands when behind anything is very annoying for the video.  Would love to have an option in the Camera App to hide any outlines, buttons and cursors from the actual video. If I still see them its one thing, but I don't want any of that in the actual video.

Hello,I am reaching out on behalf of one of our clients. I work for a nursing VR application that is offered through AppLab, and our client reported that when they try to install our application, they receive an error saying, “Your clock is ahead, a private connection cant be established because your date and time are incorrect.” Then, it does not allow them to change the clock.Do you have any specific steps that I can share with the client for how to resolve this issue? If this can also be expedited that would be greatly appreciated, as they do have some sessions to run in our product very soon.Thank you,Manuel

I got a Quest 2 with reward points on m credit card to connect with my ex-college roommate to play some.  Worked well but never really could get the lenses set right and after a long time, the battery would only charge to 75%.  Really frustrating.  Had a co-worker with a brand new Quest Pro he never used, only opened the box and powered it up once.  So I bought the Pro and gave the Quest 2 to someone in my family who was going to put it to good use and maybe swap the battery. First thing I noticed on the Pro, haptic feedback on the controls is less than half what the Quest 2 was.  Really sad about that but coping.  FOV is great, display is amazing.  Hate the headset mount.  Had a swing up headset on the Quest 2 and I like the little face sweat bands, so I could put it on my face and swing the read part down.  The Pro required me to slid it down onto my face moving the sweat bands all over.  But that's not the reason for this post. I lik

Going completely insane with thisGot a Quest 3 for Christmas. Trying to login to my meta account (which I’m using fine on my Quest 2)it says it’s sent me a 2FA auth code via sms but I receive nothingTried all day yesterdayemailed meta support which was useless, I got an automatic reply saying to check sms is turned on, restart phone etc… which I’ve already done and then they closed the ticket without it being resolved and I can’t reply to the email I’ve phoned EE but they say there is no issues with my account and no blocked numbers seems impossible to get any actual account support from meta and I’m sat with a £400 brick

Hi, I made this account recently because I can't access mine anymore due to 2FA authenticator not working.I recently bought a Meta Quest 3 and was setting it up when it asked to install meta horizon on my phone, when done I logged into my meta account and it said it sent a code by SMS that I have to enter but I never got anything, I tried multiple times, nothing. Rebooted my phone, tried with a different phone, everything, nothing.I tried the Ai help support, nothing at all.Please help!!

My quest 3 will not pair with the controllers and i get a black screen after a controller animation, this happened out of nowhere 

Hello, I am not really sure if there is even a point for me to type anything out in here but customer service told me to do it lol so here I am.I have tried almost everything by the book under the sun to get my Quest 3 to not go into sleep mode the second my face is an inch away from the sensor and it just does not work. The sleep timer in the settings no longer has the "never" option like the Quest 2 does so they are both set to 4h for me at the moment. This setting literally does nothing, it is basically useless as the headset still goes into sleep mode, again, when the sensor is an inch off my face (the headset is not fully off my face). I don't know what else to do at this point and I am rather disappointed with my purchase, I can't return it either as I have waited too long unfortunately. I feel like it is a waste of money to get the Quest 3 if it can't function the way it is "supposed to" and the controllers drift super easily as well, which makes it hard for me to play cert

I recently sold my Meta Quest headset and unfortunately forgot that my Meta account was still signed into the device.The person who purchased the headset is now using my account to make purchases with my saved payment method. I did not authorize these purchases, and I have contacted Meta Support to request refunds and help securing my account.On September 17, 2026, two purchases were made:Hip Hop Mixtape 2: $11.90Order #1319796307878739Hip Hop Mixtape: $12.98Order #1319795447878825I have screenshots showing both purchases and can verify that I am the owner of the Meta account and the payment method.The problem is that Meta’s support system says there are no devices associated with my account because I no longer own the Quest. This prevents me from getting through the support/refund process.I need help from a Meta representative with:Reviewing these purchases as unauthorizedProcessing refunds for the purchasesRemoving my account/payment information from the Quest I soldPreventing any ad

So when i turn on my VR it opens to a the normal screen but then has the green bar as if it's updating or fixing something. then it goes to a grey screen and won't turn off until the battery dies. I've tried asking google, but i didn't get anywhere. So now my VR is factory reset and it still won't show anything. i think i might need to replace it, but i can't with the money my parents have right now. So I'm asking here and seeing if anybody can help me.

I recently installed Meta Horizon Link but have been unable to login to my account using it. Each time I have attempted to login using the blue "Log in / Create account" button. I am redirected to my browser as expected; however, this does not result in my being logged into the app. Instead I get the following experience:1. If I'm already logged into my account in the browser, I am simply redirected to https://auth.meta.com/language and nothing else happens2. If I'm not logged in, I see a a error dialog that reads "Something went wrong This may be because of a technical error that we are working to get fixed. You can try continuing another way, or try again later"This is preventing me from using my Meta Quest 3 on my computer. I have attempted the following workarounds - none of which has worked for me:1. Rebooting my headset and PC2. Using a different browser (I've tried both Edge and Firefox)3. Reinstalling and repairing Meta Horizon LinkI'm able to login to my account on the headset

Since the last update my headset has had I now have to quit meta link to be able to access anything to do with the quest 3 standard menu like accepting/making calls messages and other things. It used to let me just do a double tap on the headset and put me back in my home then I could do calls etc but now it takes me out of the link but only states that link is running in the background and a Resume button...

Version number of software: I'm using the latest version of Meta Quest Link as of today (19th May 2025). I can't find the version number. Right-click on the "OculusClient.exe" file shows "0.1.0", which seems wrong.The product you’re using: Quest LinkIf this is related to standalone or Quest Link: LinkDescription of the issue: Attempting to load Quest Link, Steam VR in Quest Link or Elite Dangerous in Quest Link causes the display to freeze and glitch at the edges. The issue is sometimes delayed by a few minutes, but once it has occurred it does not seem to be recoverable without a reboot of the headset. This is a brand new device (arrived today) and I'm using the official £90 cable. Very disappointed.Screenshots that might applyThe following photo was taken through the right-hand lens after it started glitching within Quest Link itself (before loading another app). Any additional information: I haven't seen the headset glitch when using it as a standalone device, so I believe this is a

My son's Meta Quest says there's 93 Gigs of space being used on another profile? He's not using that much space for games on his profile. We initiated the deletion of a second profile but Meta says it takes a month to delete? Do we have to wait a month to see if that space gets freed up? Is there something else we can do to try and clear the cache of space. I know he's not using 200+ gigs with like 3 games on his headset. We looked at his storage in settings and it's not adding up. He's got only about 9 gigs free, with the phantom 93 gigs somewhere, so he can't download new games. Help.

Hey there, I've started having this issue pretty randomly after moving my setup to a new place. I use the link cable to connect my Quest 2 to my computer to play PCVR. However, every 5-10 minutes, the game will freeze and lag out for a while. I have to either unplug and replug my headset or go into the quest 2 menu and restart link for it to get fixed.The view inside the headset will glitch out severely if I turn my head too far from the original position, which is shown in the picture.I'm on my latest drivers, latest meta quest link app, latest quest 2 update, everything, and this is the only issue I'm having with link or the quest 2 in general. It's pretty frustrating and makes most games kinda unplayable.Any help would be greatly appreciated!View if I look away from the frozen image of the game I was playing: 

I was auto charged for a subscription for a product I no longer have. I can't seem to speak to a human. I gave my quest to my friend because he had no other real way to acquire one.I've been charged for quest plus and it's seriously eaten into my budget for the month. I've effectively been charged for something I can't even use. And the support won't even talk to me without it. It's kafkhlesque.  I really need someone to talk to. 

Hello, i've been using my Rift S really often year ago and issues like this were really rare to see.BUT! now when in trying to use my headset it runs fine for 20? 30 minutes? and then it does weird things like reseting himself and whole screen in gogles just flickers and those weird artifacts.I have no idea why, maybe its cause new USB 3.2 Gen 2 10Gbps? or maybe its just his last breaths and cable just dies, no idea and i dont want to buy any external powered USBs to find out it doesnt work.Thats whats inside, just flickering and artifacts, sometimes its just flickers and there is "some" artifacts.No idea why, so im here to ask.